After updating to windows 8.1

I updated my notebook to windows 8.1 then my internet is not working any more on the notebook .. ichecked my router and found it working well without any problems and working on other pc's .. and i found a message in hp support assistant that after the update to windows 8.1 imay face some problems such as losing internet connectivity and i dont know how to rework it again .. Any help please .. thanks

Hi @yehia741 ,
Welcome to the HP Support Community! I hope you enjoy your experience with us.
I saw your post regarding the problems with your wireless connection after upgrading to Windows 8.1. I will be happy to help you solve this. Let me start by getting some additional information from you; What is your product number? What do you have listed in your Device Manager under Network Adapters?
You can also try the troubleshooting steps listed in this HP document Troubleshooting Wireless Network and Internet, which includes using the built-in Windows Troubleshooter.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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After updating to Windows 8.1 the Webcam in my Inspiron is gone and Imaging devices missing in Device Manager

my webcam in my Dell Inspiron 3521 was working fine with Windows 8. After updating to Windows 8.1 the Webcam in my computer is gone and the 'Imaging devices' is missing in the Device Manager. how can I get the Webcam back?
thank you very much.

I don't see anything specific to your webcam issue but there are a number of Windows 8.1 related drivers listed on the Support site.
http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-3521/drivers
The Dell Update utility will recommend drivers that are needed specific to your model.
http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=860YD&fileId=3374847033&osCode=WB64A&productCode=inspiron-15-3521&languageCode=EN&categoryId=AP
Good luck!
bill
Regards, Bill Moore @BMooreAtDell

After updating to windows 8.1 my wire less internet connection is getting disconnected intermittently

After updating to windows 8.1 my wire less internet connection is getting disconnected intermittently .I am unable to predict the frequency or time
period this is occurring.But now i am really struggling to use the internet.I have tried my laptop vendor support and Microsoft support both failed to provide a solution.Please help me to resolve.I have installed the Wifi driver from real tek site many times
,but that is not helping.kindly provide me the guidance.
when i searched in internet i am able to see many people are struggling with this same issue .

Hi,
You can refer to this blog, and try to roll back to the older version of network adapter driver to check the results. Other suggestions can also be used to troubleshoot your issue.
Windows 8.1 Wifi showing "limited" or "No Internet Access"
http://blogs.technet.com/b/dennis_schnell/archive/2013/08/31/windows-8-1-wifi-showing-quot-limitied-quot-or-quot-no-internet-access-quot.aspx
Meanwhile, please check with the manufacturer of your router to update the firmware.
If the issue persists, please help to collect following information for further research:
1) Enable RAS Tracing on the client.
- Over an Administrative command prompt.
- C:\> netsh ras set tracing * enabled
2) On the client enable the following log as well:
- Over an Administrative command prompt.
- C:\> netsh trace start scenario=netconnection capture=yes tracefile=c:\net.etl
3) Now, turn off Wireless adapter on the client and Turn it back ON for making it to authenticate. Once it fails to connect to the Wireless network, proceed to the next step.
4) Disable RAS Tracing on the client.
- Over an Administrative command prompt.
- C:\> netsh ras set tracing * disabled
5) On the client disable the following log as well:
- Over an Administrative command prompt.
- C:\> netsh trace stop
6) Please provide the following files:
From the Client:
a) ZIP folder of C:\Windows\Tracing
b) C:\Net.etl and C:\Net.cab
Upload these files in SkyDrive and post back the shared link.
Keep post.
Kate Li
TechNet Community Support

ITunes no longer loads after updating to Windows 8.1. I have tried every corrective step I've found on the web (reinstall, copy files, change permissions, etc.) nothing helps. Has anyone heard if Apple is working on fix?

Itunes does not launch after updating to Windows 8.1. I've tried every suggestion I can find on web (reinstall, copy files from other directories, change permissions, etc.). Nothing works. At best I can get the licensing agreement to show and then nothing. Has anyone heard if a fix is in the works?

Hi 3backpacker3,
It sounds like you are on the right track in troubleshooting this issue. If you are having launch issues, you may find the following article helpful:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden

Hp pavillion 500-185el graphic card problems after update to windows 8.1

hallo
after i done the Windows 8.1 update my graphic card is giving me some problem.
occasionally my desktop become black for 1-2 seconds and the background disappears.
I've update all drivers.
the problems started after the update to Windows 8.1
graphic card: AMD Radeon HD 8570
driver version: 13.150.102.0
thanks for support

Hey @jdudleyjones ,
Welcome to the HP Forums!
I understand the card reader for your notebook is no longer working after updating to Windows 8.1.
You're probably right that it's a driver issue, however just like you I don't know which card reader you're using either.
Can you please tell me which notebook you have? For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
It would also help if you could tell me the Hardware ID for the card reader. Here's how you find it:
Press Windows Key + X
Click Device Manager
Click View at the top and select Show hidden devices.
You will most likely find the card reader listed under Other devices as an Unknown device.
Right click on it and select Properties.
Select the Details tab.
Change the drop down menu to Hardware Ids.
Note down the first ID in the list (as you'll see they're all pretty much the same regarding the Ven_ and Dev_ numbers which is all I need).
Once you've provided this info I should be able to find the drivers for you.
Look forward to hearing back from you!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

After updating to windows 8.1 PSE will not load

After updating to windows 8.1 PSE will not load. I have uninstalled and downloaded a PSE and installed several times with no success.

sorry it's not my apple id. it's my icloud email/account. after i updated to ios 8.1.2 my icloud acct on my phone is wrong. it's using my old college email address instead of my current icloud account email. my old college email address *used* to be my apple id, but i changed my apple id to my gmail account a few months back. anyway i can't "sign out" or delete the icloud account bc it thinks my college email address is my icloud account and it keeps asking for the password. so i'll type in the current password for my icloud account and it says it's wrong and i need to retry or change the password, which i've already done twice and nothing changes. probably bc its asking for the password associated with the college email address it thinks is my icloud acct.
i can access icloud on my desktop without a problem... make any sense? do i have to restore my phone now or is there a solution? i've wasted the last 2 days trying to figure this out. i can't send or receive emails on my iphone bc of this. which really ***** for work.

Black screen after updating to windows 8.1

After updating to windows 8.1 on my HP Spectre ONE 23-e010 All-in-One Desktop PC my PC wont turn on properly all i get is beep and a black screen ... I have to press and hold power on for almost 15-20 mins for my PC to actually turn on and by reading the issues others have been having with this update i would like to know how to get rid of the update

Hello @emoakaely,
I understand that after doing the Windows 8.1 update you are not able to access your computer and you are inquiring as to how to unistall it. I am providing you with an HP Support document: Using Microsoft System Restore (Windows 8), which wil walk you through how to restore your computer back to a point in time before you ran the update. This will in essence reverse the update for you.
***This will not affect your personal files it will only restore your computer's operating system back to before the update.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great weekend!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

After update from Windows 8 to 8.1 wifi if off

Hi!
I haw Lenovo ideapad s310 with Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
driver version is (date 10/17/2013 / version 10.0.0.270 from atheros.cz)
After update my Windows 8 to 8.1 the wifi is turned off and i don't know haw it turn on.
Troubleshoot (Windows network diagnostic) says that rewriting is alright need to use switch on the front side of the computer or use function keys.
I don't haw any switch and the Fn+F5 don't helps. I tried to install new driver, metered connection is off.
I downloaded every update included hidden updates. in bios wifi is on.
Please help me!
Windows Network Diagnostics
Publisher details
Issues found
Wireless capability is turned off
Wireless capability is turned off
Not fixed
Turn on wireless capability
Completed
Issues found
Detection details
6
Wireless capability is turned off
Not fixed
Turn on wireless capability
Completed
Use the switch on the front or side of the computer, or function keys if available, to enable wireless capability on this computer.
Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wi-Fi driver information:
Description . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Manufacturer . . . . . . . . . : Qualcomm Atheros Communications Inc.
Provider . . . . . . . . . . . : Qualcomm Atheros Communications Inc.
Version . . . . . . . . . . . : 10.0.0.263
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem7.inf
Inf File Date . . . . . . . . . : Wednesday, August 28, 2013 10:42:14 PM
Section Name . . . . . . . . . : ATHR_DEV_OS61_321817AA.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0032&subsys_321817aa
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 6fee7b25-a949-4130-b9d8-50822299fa37
Interface name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Interface type: Native WiFi
Connection incident diagnosed
List of visible access point(s): 0 item(s) total, 0 item(s) displayed
Connection History
Information for Auto Configuration ID 1
List of visible networks: 0 item(s) total, 0 item(s) displayed
List of preferred networks: 0 item(s)
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 6fee7b25-a949-4130-b9d8-50822299fa37
Interface name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Interface type: Native WiFi
Result of diagnosis: Problem found
Root cause:
Wireless capability is turned off
Detailed root cause:
Radio is off (HW switch)
Repair option:
Turn on wireless capability
Use the switch on the front or side of the computer, or function keys if available, to enable wireless capability on this computer.
Computer Name:Windows Version:Architecture:Time:
Collection information
IDEA-PC
6.3
x64
Friday, February 7, 2014 5:49:33 AM
Package Versionublisher:
Windows Network Diagnostics
Detects problems with network connectivity.
1.0
Microsoft Windows
I tried to intall new driver,

aleksus_the_one wrote:
Any news? Have the same problem in both Win8.1 and Win7
I bought the S510P couple of weeks ago and have the same problem. But I bought laptop already with win 8.1.
Many things I tried to do, nothing helped that's why I use my phone as a modem
P.S. Excuse my english please, I'm not native speaker.

My wifi connection shows limited access after updating my window 8.1

Hy wishes for all of you. Having trouble after update my window 8 to 8.1. Perhaps the wrost day of my life. After update lost my Internet connection. It's shows limited connection and unindentify network. I search different post on Web regarding this problem and applied but all in vain. I would like to restore my old window but I don't have backup so now have true in trouble kindly help me out
Would be thankful to all of you
Regards

Hi:
If you live in the USA, you can order recovery media by clicking on the link below, select the W8 operating system, click on Order Recovery Media.
http://h22207.www2.hp.com/us-en/drivers/selfservice/hp-envy-m6-1100-notebook-pc-series/5296045/model...
Did you try this W8.1 wireless card driver?
http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_142231_1#tab1

F5 is not working after update of windows 8.

f5 is not working after update of windows 8 in my laptop. Rest of the function keys are working.
my laptop details are
Product Name: HP Pavilion 15-e008tu Notebook PC

Hello prem23,
What did the F5 key do before? According to your manual in the Action Keys list (page 32-33), that key wasn't tied to anything unless its just for page refresh.
If a Windows update breaks something, the best way I know to correct the problem is to uninstall that update.
OR
You can revert Windows back to an earlier state before the update with a Restore Point provided you didn't turn off that feature. If for some reason it is turned off, you will not be able to revert to that point as one was not created.
After the restore, only install one windows update at a time until you find the culprit and uninstall it. This way you have the other updates installed. YES this can be a long process.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03327545&cc=us&dlc=en&lc=en

Unable to connect to internet using wifi and lan cable after updating to windows 10

HI Team,   After updating to windows 10. I'm unable to find wifi and lan connectivity in settings->internet . I m trying all stuff to resolve the problem, But i'm unable to to do it . Please help me with this. I cannot attach screen shots over here if possible i could send screen shots if any of the e-mails id's available

Hi there ,  Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I understand that you are having an issue with your Wi-Fi on your HP Envy M6-1125dx.  I did some research and found a great document for your called HP PCs - Troubleshooting Wireless Network and Internet (Windows 8). This document will help you troubleshoot the Wi-Fi issue.  Have you received any error messages? If you are receiving any of these errors:Internet Explorer cannot display the Web page.Work Offline: No connection to the Internet is currently available.Not connected: You are currently not connected to any networks.Here is another document called HP PCs - Resolving Broadband Internet connection problems (Windows 8).  Have you tried to Restore the BIOS? Have you uninstalled the driver in the Device Manager?If not, please do the following: 1. Uninstall the driver in Device Manager2. Restart the Notebook3. Reinstall the driver. You can use either the HP Driver's page for your specific Notebook, or you can use the HP Support Assistant.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase or that need updating. Have you tried to directly connect to the Modem/Router?  Please follow the troubleshooting steps and re-post with the results and information required from the questions above.  Thanks!

Problem after updating to windows 10

My laptop is HP Envy m6 1213 tx. Recently I have updated it to Windows 10. After updating to windows 10 my laptop slowed down. Even opening File explorer is also very slow. Not only File explorer every process and every application became slow. Please suggest a solution to my problem

Purple-Gecko...all that I can say is, "Boom!!!" You are THE man/woman, whichever the case may be.
The "netsh winsock reset" command worked like a charm for my machine (running Windows XP SP3). I have had two weeks of frustration with this issue and finally found your post which got me back online with the iTunes store. My problem accessing the iTunes store began once I downloaded and installed iTunes 10.5 in preparation to upgrade to OS5. Once 10.5 was installed, I could open iTunes and access everything except the store (which prevented any of my devices from being able to sync). I followed all of the suggestions that I could find in Apple Support and the suggestions that I was emailed from Apple's support techs. I unistalled all Apple software and reinstalled iTunes multiple times, and still could not access the store.
Your suggestion is the only "cure" that I have found.
I thank you, my iPod thanks you, and my iPhone 4 thanks you for taking the time to post this fix.

Screen brightness not changing after update to windows 10

Hello, After updating to windows 10, I am no longer able to adjust the screen brightness at all. It is stuck on the brightest setting at all times; which is inconvenient when I am on battery power and need it dimmed. The f2 and f3 buttons are not working to adjust the brightness, and I am unable to change it in power/power plan settings. I attempted to search for a possible missing driver that I had maybe lost upon updating, but there are yet no drivers for my product on the HP website for this purpose. Any help on this matter is extremely appreciated, as it is rather frustrating that I can't change my screen brightness. Thanks.

How about using the snipping tool to create an image of what you do see and posting it here. The snipping tool is what I used to create the image that I posted. What version of Windows 10 is installed? I upgraded to Windows 10 Pro on the Omen 15 and have the Enterprise version on one of my desktop systems. I have not yet used the HOme or Education versions, so I do not yet know which features they lack.

After updating to windows 8.1 iTunes will not play video

I recently updated to Windows 8.1 but since i have my iTunes will not play video i previously downloaded from the iTunes store. The video will play in QuickTime without issue though, please help

sorry it's not my apple id. it's my icloud email/account. after i updated to ios 8.1.2 my icloud acct on my phone is wrong. it's using my old college email address instead of my current icloud account email. my old college email address *used* to be my apple id, but i changed my apple id to my gmail account a few months back. anyway i can't "sign out" or delete the icloud account bc it thinks my college email address is my icloud account and it keeps asking for the password. so i'll type in the current password for my icloud account and it says it's wrong and i need to retry or change the password, which i've already done twice and nothing changes. probably bc its asking for the password associated with the college email address it thinks is my icloud acct.
i can access icloud on my desktop without a problem... make any sense? do i have to restore my phone now or is there a solution? i've wasted the last 2 days trying to figure this out. i can't send or receive emails on my iphone bc of this. which really ***** for work.

After updating to windows 8.1 iTunes does not think I have high definition display. Playback with other internet apps is in high def, but not iTunes.

I updated to Windows 8.1 from Windows 8. Now when I try to play high definition movies, iTunes says they can not play back on my display which is low def. My display has high resolution and display settings are correct. Other websites play back in high def. Just not iTunes.

Hi,
Try this command to fix your problem:
Windows App Store doesn't load after 8.1 Upgrade
http://blogs.technet.com/b/ouc1too/archive/2013/10/19/windows-app-store-doesn-t-load-after-8-1-upgrade.aspx
or, you can use WSreset.exe tool, or manually trying to clear the cache from the Windows\SoftwareDistribution\Download folder.
Alex Zhao
TechNet Community Support

After updating to windows 8.1 the games I played wont start

Good day,
Im new to this stuff, i recently updated my windows 8 to 8.1. After updating the game that i was playing works just fine. After a few minutes an update was done on something(i dont know what that was) Then I closed the game becuase it froze or something.
then when i open it again, it says " Rome: Total War failed to find DirectX 9, which is required for the game to run. Please reinstall directx"
After that I tried to open another game that i was playing (The Asian Dynasties:Age of empire 3). A window pops up and says
"Age of Empires III requires at least a 64 MB video card. This computer appears to have a 0 MB video card. If you wish to upgrade your computer, please contact your computer manufacturer for any necessary assistance.
System information: 1900 MHz, 3968 MB, 0 MB (vendorID 8086, deviceID 166)"
There where two choices buttons in the window one says "attempt to run" and the other says "exit game"
So i selected attempt to run then it says that "Initialization failed. Direct 3d initialization failed" and there list of possible causes to it.
These two games work perfectly fine before i updated my laptop to windows 8.1. I tried measures to correct the problem on Rome total war like installing a directx package which it said to have installed previous versions of directx's but the game wont still
work. i also tried troubleshooting it all it does is change its compatibility then it still says that directx 9 is missing. i read more furoms but i cant find a right answer.
please help,
JC

Hi,
In your situation, I think you should make sure that you have the latest version of the Age of Empires III software, just as the article talks about:
http://support.microsoft.com/kb/907881
Besides, after upgrade to Windows 8.1, I suggest to upgrade the graphic card driver accordingly from the official site of graphic card manufacturer. Meanwhile, download the DirectX End-User Runtime Web Installer(also for Windows 8.1) from the site below:
http://www.microsoft.com/en-us/download/details.aspx?id=35
The Microsoft DirectX® End-User Runtime provides updates to 9.0c and previous versions of DirectX — the core Windows® technology that drives high-speed multimedia and games on the PC.
Regards
Wade Liu
TechNet Community Support

After updating to windows 8.1

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