After upgrading to 3.6.8 our desktop will no longer connect to our DSL system. It downloaded and installed the upgrade then refused to connect. Help!

Background: our desktop computer started shutting off sporadically. I researched the problem, reset the memory chip, checked battery voltage on the motherboard (it was okay), resinserted the battery and tried to boot. It started up successfully and connected to the internet via our DSL line. FF had trouble opening pages due to security certificates so I checked to see if upgrades were available (3.6.8 was) and I downloaded and installed it. After that it refused to work. Apparently a setting somewhere got changed but I don't know what it might be. The DSL connection works with other computers which are wireless (the desktop has a hard connection.) Operating system is Windows XP. Other browsers do not work.

Turn off your firewall and antivirus software.

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Respected sir/mam , I m using iphone 3gs and it was running properly since todyesterday but today I have updated my iphone 3gs to ios 6.1.3 after downloading and installing the update it stuck on "connect to itunes symble on my iphone screen?

I m using iPhone 3gs (ios5.1.1) but today I update it to ios 6.1.3 after the update it got suckon " connect to itunes " symble. And when I was trying to connect it to iTunes it showed restore and update? When I selected that it start downloading ios 6.1.3 on iTunes . I m unable to use my iPhone what to do pls tell me?

Unable to Update or Restore..?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.
Unauthorized modification of iOS > http://support.apple.com/kb/HT3743

After I downloaded and installed the latest iTunes upgrade (to 10.5.1), I am no longer able to download free app upgrades for the apps I have on my iPad/iPhone/iMac which i had previously purchased. Itunes tells me I "don't own the major versions".

After I downloaded and install the latest iTunes software upgrade (to 10.5.1), I am no longer able to download free upgrades to the apps on my iPhone or iPad.
The App Store just says I "don't own the major versions", which of course is nonsense. It seems as if Apple's iTunes/App Store has deleted my download history. Any suggestions?
Regards,
Bruce

Actually It doesn't. It says he's on a MacBook. I don't know all the different types of Macs. I was having a ton of problems with iChat. I opened DMZ to my computer, knocked down all firewalls etc and left everything exposed, still with bad results. A few weeks ago my power supply went out on my D-Link. I bought a linksys. Since I'd left all firewalls off I figured it couldn't be the router. I power cycled everything n the netork, still no luck. Today I bought a universal Power supply and started up my D-Link Router. Everything worked perfectly. My wifes computer - a laptop running Tiger worked fine with the Linksys and did my machine before the Leopard upgrade. Now that I've got the D-Link online everythings working.
Message was edited by: graphico
Message was edited by: graphico

Hey Guys. I have a 1st gen dual 2.3 powerPC G5. I just recently upgraded my OS to Leopard 10.5. I cannot for the life of me, get FlashPlayer to work. I Downloaded and installed the archived 10_1r102_64 version, but it still doesn't work. Help?

Hey Guys. I have a 1st gen dual 2.3 powerPC G5. I just recently upgraded my OS to Leopard 10.5. I cannot for the life of me, get FlashPlayer to work. I Downloaded and installed the archived 10_1r102_64 version, but it still doesn't work.
Everytime I click on a video it says I need to update to the newest version of flash, but my computer doesn't support the updated version. So I feel like I'm in a Catch-22.
Any suggestions?

Jay, you may very well be up a creek without a paddle.
See in each Browser which version of Flash it thinks it has...
http://kb2.adobe.com/cps/155/tn_15507.html
Then Test Adobe Shockwave & Flash Players...
http://www.adobe.com/shockwave/welcome/
If it in fact says you do have 10.1.102.64, & some sites say you need higher, it is a catch 22.

I'm entitled to an upgrade as I have CS3 I want to buy a new mac and install the upgrade on the new computer. How do I do this?

I'm entitled to an upgrade as I have CS3 I want to buy a new mac and install the upgrade on the new computer. How do I do this?

Hi Ned,
Thank you for your help. I want to join creative cloud and when it check my system I told i can join for the discount price.
One Year, Paid Monthly plan — €36.89 per month, inclusive of VAT
My mac is Version 10.6.8 so I need to purchase two new mac creative cloud to run properly. I want to install the aps on both macs one for work and one for home use.
Will this work or cause me any problem?
Chris

HT1926 I keep getting the following message after attempting to download and install the latest update for iTunes: missing MSVCR80.dll. error 7 (windows error 126)

I keep getting the following message after attempting to download and install the latest update for iTunes: missing MSVCR80.dll. error 7 (windows error 126). Anyone else having this issue? How do I get iTunes back in working order?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Itunes refuses to open after installing yosemite. downloaded and installed the latest version but nada

itunes refuses to open after installing yosemite. downloaded and installed the latest version but nada

Thank you for the response Linc- here are the first four dozen lines-
12/8/14 13:07:54.000 kernel[0]: memorystatus_thread: idle exiting pid 2205 [accountsd]
12/8/14 13:07:55.000 kernel[0]: memorystatus_thread: idle exiting pid 2236 [com.apple.Accoun]
12/8/14 13:07:56.000 kernel[0]: memorystatus_thread: idle exiting pid 2243 [com.apple.Addres]
12/8/14 13:07:57.000 kernel[0]: memorystatus_thread: idle exiting pid 2267 [CloudKeychainPro]
12/8/14 13:07:58.000 kernel[0]: memorystatus_thread: idle exiting pid 2212 [CalNCService]
12/8/14 13:07:59.000 kernel[0]: memorystatus_thread: idle exiting pid 2204 [CalendarAgent]
12/8/14 13:08:01.000 kernel[0]: memorystatus_thread: idle exiting pid 2269 [diagnosticd]
12/8/14 13:08:02.306 UserEventAgent[234]: com.apple.TMHelperAgent.SetupOffer enabled
12/8/14 13:08:02.000 kernel[0]: memorystatus_thread: idle exiting pid 2271 [com.apple.CloudP]
12/8/14 13:08:02.769 com.apple.iCloudHelper[2237]: service connection interrupted
12/8/14 13:08:02.769 com.apple.iCloudHelper[2237]: service connection interrupted
12/8/14 13:08:03.000 kernel[0]: memorystatus_thread: idle exiting pid 2268 [com.apple.sbd]
12/8/14 13:08:04.578 UserEventAgent[234]: com.apple.TMHelperAgent.SetupOffer enabled
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
12/8/14 13:08:04.000 kernel[0]: BUG in process suhelperd[177]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)

After downloading and installing the 64-bit version of iTunes for Windows I get a "Congratulations, you've successfully installed iTunes" message. However, when I plug in my iPhone to synch it I get a message that says that I don't the 64-bit version??

After downloading the 64-bit version of iTunes on my Windows 7 machine I get the "Congratulations, you've successfully installed iTunes" message. However, when I plug in my iPhone I get an error message that says, in part, "...the required software is not installed. Run the installer to remove iTunes, then install the 64-bit version of iTunes". I've been at this for hours, carefully deleting all Apple software (Apple Mobile Support, Quicktime, etc. and before each attempt to install the 64-bit version from Apple ( no third parties). Same result each time!!! Any ideas????

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

On my Ipad I seem to be having a problem when trying to play YouTube videos embedded on Facebook. When I click the links, I get a message saying: "Flash Player upgrade required." and under it, it says, "You need to download and install the lastes vers

On my Ipad I seem to be having a problem when trying to play YouTube videos embedded on Facebook.
When I click the links, I get a message saying: "Flash Player upgrade required."
and under it, it says, "You need to download and install the lastes version of Adobe Flash Player to view this content"
and also a green button saying "Get Flash Player"
I get this if using chrome or safari .
I can go direct to YouTube it just works.

The Facebook link to the video is accessing an Adobe Flash video. Unfortunately, no iOS devices can play flash.

HT202157 I updated my 2nd gen apple tv and after completing the downloading and installing the software I got an itunes picture that means i have to connect it to iTunes,, can i skip this ? coz i don't have the mini usb cable

I updated my 2nd gen apple tv and after completing the downloading and installing the software I got an itunes picture that means i have to connect it to iTunes,, can i skip this ? coz i don't have the mini usb cable

No, if you have that picture it means the update went wrong and you need to restore via iTunes.
AC

I updated my 2nd gen apple tv and after completing the downloading and installing the software I got an itunes picture that means i have to connect it to iTunes,, can i skip completing the downloading and instais ? because i don't have the mini usb cable

I updated my 2nd gen apple tv and after completing the downloading and installing the software I got an itunes picture that means i have to connect it to iTunes,, can i skip this ? because i don't have the mini usb cable

No, if you have that picture it means the update went wrong and you need to restore via iTunes.
AC

HT4461 Hello I have just installed my license for OS v 10.6.3 and installed the upgrades on a new hard drive. I would like to upgrade to my license for Lion. How do I do this (through the Apple Store I guess). Cheers

Hello, I have just installed my license for Mac OS v 10.6.3 and installed updates including security updates.
I have a licence for Lion that is sitting on Apples computer somewhere.
How do I access my account and install Lion on my machine?
Beyond that I want to upgrade to Maverick but given I work out the first step upgrading to Maverick should be easy.
Thanks, Julian R A

Welcome to Apple Support Communities
OS X Lion could be purchased from the Mac App Store (and now, at the Apple Online Store). Once you purchase it, you can download it as many times as you want for free.
Open  > Software Update, and install the most recent Mac OS X version. It should be Mac OS X 10.6.6 or newer. Then, open the Mac App Store, go to Purchases, log in with your Apple ID and download OS X Lion. Make a backup before upgrading and check that your apps are compatible > http://www.roaringapps.com
You can upgrade to OS X Mavericks from Mac OS X 10.6.6 or newer without any problem, so upgrading to OS X Lion first is a waste of time. Open the Mac App Store and download OS X Mavericks

I upgraded Photoshop CS2 back in 2006. How can I buy and install the upgrade to a newer version of Photoshop?

I currently have Photoshop CS2 and purchased and installed an upgrade for it back in 2006. It has not been upgraded since and now today when I tried to access it I get a message saying I have to reactivate it but it won't allow me to do that. How can I upgrade my version of Photoshop?

CS2 is totally outside the upgrade loop. It doesn't qualify for anything.
However, you can still install CS2. You just have to download a special CS2 version, expressly meant for CS2 owners, which requires no activation and also the new key number for that special edition; your old serial number will not work, the new one only works for the new, modified CS2 version.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Adobe decommissioned the old CS2 activation servers, then generated this workaround for CS2 licensees.

Cannot download and install CS6 upgrade

I purchased CS5.5 Design Standard during the priod just prior to the launch of CS6, and successfully checked out using the free upgrade coupon. Problem is, I can't get a working download.
First attempt:
Using Akamai and Chrome, the download appeared to be running fine, but I noticed that after reaching 100% on the first item (the main download), it appeared to restart from the beginning. Both progress bars ceased moving, while the percentages began climbing from 0%. I eventually ended the download, thinking some kind of error took place. I started from scratch and left my computer running while away; returning hours later, the download was still running when it should have been downloaded.
Second attempt:
I then tried to download in IE 10, but can't get to the download page in this browser. It tells me to download Macromedia when it's installed, or switch to another browser like Netscape or AOL (!!!).
Third attempt:
I downloaded the alternate download (normal browser download) in Chrome, but the launcher fails saying files are damaged (or something to that effect). Similar errors trying to unzip the package.
Forth attempt:
I downloaded FireFox and started the file in Akamai. It ended up behaving the same way as the first try; progress bars hang while the percentage progress resets from the beginning.
The kicker: I just checked by transfer usage; in a household that usually downloads 500 to 1000 megabytes a day, my usage from doing all of this was over 32gb in one day, not including attempt 4. I'm looking at overage fees from my ISP because of this, and still haven't obtained the software. This is also why I haven't yet tried the alternate download again yet. Any suggestions?

Did you receive any error messages while downloading? It appears you are having difficulty with the Akamai Download Assistant. Considering that you are already at your limit for downloading I would recommend using the alternate download method or try an alternate Internet provider.

Zen Micro Firmware Upgrade 1.01.03: Problems when Downloading and Installing the Upgr

Yesterday I downloaded the new firmware upgrade .0.03 to my computer without problems. I then attempted to open the upgrade and initiate transfer to my Zen Micro unit through my USB 2.0 cable. I kept getting a dialog box, informing me that there was an interference problem... So I shut down my Norton anti-virus and my Zone Alarm firewall, and tried again, and again, and again. I was unable to initiate the transfer program...
I was about to contact you this evening for advice, but I decided to first switch my USB cable to another connector and try one more time. Surprise! It worked... A rather long connection, but the upgrade is now in my Zen Micro unit, just where it's needed...
I've had my USB cable connected to what I believe is a USB 2.0 connection on my computer, and I often see the "not connected" dialog box. Each time this happens, I disconnect the cable from the Zen Micro unit, then reconnect it... Bells and whisltes sound, and I'm connected again, until a few minutes later I get the "not connected" dialog box yet again... Is this a normal procedure?
Now, tonight I plugged the USB cable into what I've always considered to be a slower USB connection point... Mybe that's why the transfer took so long? But it stays connected indefinitely... no "not connected" dialog box.
I've been having other transfer problems through the USB 2.00 connection point. I downloaded 23 tracks to my Zen Micro yesterday afternoon, and three of the tracks didn't make it... Frustrating as hell...
I'd appreciate any comments from my peers, since everyone here has more experience than me...
kooch

koochiching,
Try turning off the Media Sniffer feature from MediaSource and try updating the firmware again.
JasonMessage Edited by Jason-CL on 2-4-2004 0:27 AM

After upgrading to 3.6.8 our desktop will no longer connect to our DSL system. It downloaded and installed the upgrade then refused to connect. Help!

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