After upgrading to 7.8 keypad does not work when c...

I upgraded to 7.8 today after having poor quality voice on previous version (I have a 20 mb/s connection). However I now have the problem when connected to a call system that clicks on the keypad, although apparently generating a tone, are not being recognised at the far end. I cannot therefore get to the person I need to via the call centre and have had to resort to a normal (and expensive) international call. 

The disk folder you're describing sounds a lot like the Windows Favorites folder. That's actually completely independent from Firefox's bookmark storage.
After your upgrade, did you freshly install Firefox? In that case, the problem might be an incomplete import of your Windows Favorites (IE Favorites) instead of an incomplete recovery of your old Firefox bookmarks.
To see whether you still have your Firefox bookmarks, in your backup -- for example, the C:\Windows.old\ folder, or a backup on external media -- could you try to track down a folder named '''bookmarkbackups'''. By default, this is hidden folder, so you may need to turn on viewing of hidden files and folders. This article has the steps: [http://windows.microsoft.com/en-us/windows/show-hidden-files].
Let me know what you find and then I can suggest next steps.

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