After upgrading to mavericks, all my downloaded apps crash
Hey guys-
I upgraded to mavericks 2 days ago and love the os and the look and feel. the thing is, i have a bunch of downloaded apps like openoffice and parallels desktop and after the appstore upgrade, the apps just plain freeze up. Any ideas on how to fix this issue? Help would be greatly appreciated as i need to use some apps for work as well.
Open Office works fine on Mavericks on 4 machines of mine, 2 mac mini, macbook pro, and macbook Air.
So, open office DOES work in Mavericks.
repair disk, and last resort reinstall Maverciks
http://support.apple.com/kb/HT1452
Reset SMC
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Similar Messages
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After upgrading to Mavericks all my pdf's that were on Ibooks in Itunes library disapeared. It said they were moved to the new ibooks for mac app. but nothing is there. Can anyone help
Well where is your library located now if not in the iTunes folder? See the links below on what your iTunes folder should look like and put it back together:
What are the iTunes library files? - http://support.apple.com/kb/HT1660
More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management
What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html
Where are my iTunes files located? - http://support.apple.com/kb/ht1391
iTunes 9 [and later]: Understanding iTunes Media Organization - http://support.apple.com/kb/ht3847 -
Hi,
After upgrading to Mavericks, all my mail folders in Mail are gone. Does anyone else have this problem or know how to fix this. I only use the apple Mail, not anything else like gmail etc. Its very frustrating as I had importantant documents there.
Thanks
Warrenthis might help with the gmail problem: http://www.wired.com/gadgetlab/2013/10/mavericks-issues-and-fixes/?viewall=true
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After upgrading to Mavericks, all of my contacts disappeared. Did a "contacts archive" export and the file is 17mbs. Looks like there's data, but none of it at all displays. What gives? 20" iMac, early '09
After upgrading to Mavericks, all of my contacts disappeared. Did a "contacts archive" export and the file is 17mbs. Looks like there's data, but none of it at all displays. What gives? 20" iMac, early '09
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Since installing Maverick, all Adobe CC apps crash when I am trying to save or import.
Since installing Maverick, all Adobe CC apps crash when I am trying to save or import. I might be able to save the file if I do not try to select anything other folder than the current folder that opens (last opened). I do not use the cover view option (I see some have had problems with that), but almost always have it in list view.
Is there some setting I need to set or is there a fix for this somewhere?
Also, is it just me or does it seem like Mac crashes more now with Maverick than before?Here is a portion log from Photoshop CC from Step 1
Date/Time: 2013-11-22 19:22:56 -0500
OS Version: 10.9 (Build 13A603)
Architecture: x86_64
Report Version: 18
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.1.2 (14.1.2.427)
Parent: launchd [205]
PID: 437
Event: hang
Duration: 1.16s (process was unresponsive for 9 seconds before sampling)
Steps: 12 (100ms sampling interval)
Hardware model: iMac9,1
Active cpus: 2
Fan speed: 798 rpm
Free pages: 338236 pages (+1861)
Pageins: 16 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages
Process: Adobe Photoshop CC [437]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Architecture: x86_64
Parent: launchd [205]
UID: 501
Task size: 55405 pages
CPU Time: 1.087s
Note: Unresponsive for 9 seconds before sampling
Thread 0x3216 DispatchQueue 1 priority 0-35 cpu time 1.086s
12 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
12 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
12 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
12 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
12 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
12 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
12 -[NSApplication run] + 646 (AppKit) [0x7fff86dfea29]
12 ??? (Adobe Photoshop CC + 23836328) [0x1016bb6a8]
12 ??? (Adobe Photoshop CC + 23833549) [0x1016babcd]
12 -[NSApplication sendEvent:] + 2021 (AppKit) [0x7fff86fae744]
12 ??? (AdobeOwl + 223946) [0x1043f6aca]
12 -[NSWindow sendEvent:] + 3721 (AppKit) [0x7fff8700df71]
12 ??? (Adobe Photoshop CC + 24599380) [0x101775b54]
12 ??? (Adobe Photoshop CC + 24595429) [0x101774be5]
12 ??? (Adobe Photoshop CC + 547869) [0x100085c1d]
12 ??? (Adobe Photoshop CC + 541782) [0x100084456]
12 ??? (Adobe Photoshop CC + 9041949)
I also see this message:
*** Assertion failure in -[PSCocoaMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1265/Menus.subproj.NSMenu.m:865
Also, here is a .hang report that I found
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Process: Adobe Photoshop CC [939]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
11 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
11 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
11 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
11 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
11 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
11 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
11 ??? (Adobe Photoshop CC + 23838420) [0x1016bbed4]
11 ??? (Adobe Photoshop CC + 554787) [0x100087723]
11 ??? (Adobe Photoshop CC + 555164) [0x10008789c]
11 ??? (Adobe Photoshop CC + 582218) [0x10008e24a]
11 ??? (Adobe Photoshop CC + 551140) [0x1000868e4]
11 ??? (Adobe Photoshop CC + 1096492) [0x10010bb2c]
11 ??? (Adobe Photoshop CC + 1066245) [0x100104505]
11 ??? (Adobe Photoshop CC + 1106928) [0x10010e3f0]
11 ??? (Adobe Photoshop CC + 9028189) [0x10089c25d]
11 ??? (Adobe Photoshop CC + 543403) [0x100084aab]
11 ??? (Adobe Photoshop CC + 9047434) [0x1008a0d8a]
11 ??? (Adobe Photoshop CC + 539561) [0x100083ba9]
11 ??? (Adobe Photoshop CC + 23909304) [0x1016cd3b8]
11 ??? (Adobe Photoshop CC + 24013556) [0x1016e6af4]
11 ??? (Adobe Photoshop CC + 26858074) [0x10199d25a]
11 ??? (Adobe Photoshop CC + 26851948) [0x10199ba6c]
11 ??? (Adobe Photoshop CC + 26855800) [0x10199c978]
11 ??? (Adobe Photoshop CC + 2771725) [0x1002a4b0d]
11 ??? (Adobe Photoshop CC + 24013556) [0x1016e6af4]
11 ??? (Adobe Photoshop CC + 2351757) [0x10023e28d]
0x100000000 - 0x103bb5f07 com.adobe.Photoshop 14.1.2 (14.1.2.427) <CC99E953-1231-383F-BC67-BCE95BA4E2A7> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
0x106bf3000 - 0x107282fef com.adobe.PlugPlugOwl 4.0.1.34 (4.0.1.34) <762B5A6D-E532-3EDD-9E8C-6A52F77BF985> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/PlugPlugOwl.framework/Versions/A/PlugPlugOwl
0x10ff7d000 - 0x10ffffff7 MultiProcessor Support <551607FA-AC71-39ED-871E-0F26335ADF89> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Extensions/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support
0x116600000 - 0x116848ff7 com.adobe.PSAutomate 13.0 (13.0) <C674EBC3-36AA-368A-B400-0EB597CC8F23> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Extensions/ScriptingSupport.plugin/Contents/M acOS/ScriptingSupport
0x1168cb000 - 0x1168d9fff com.adobe.boost_threads.framework 7.0.0 (7.0.0.0) <C44EEFDE-8A50-303A-8DF6-197E37C34DFC> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x118bb8000 - 0x118c19ff7 com.adobe.dvatransport.framework 7.0.0 (7.0.0.0) <0BF14F9A-4525-3A85-8F11-174E23A01D57> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
0x11cfdd000 - 0x11d227fff com.adobe.dvacore.framework 7.0.0 (7.0.0.0) <DE7B7941-89B3-3A19-A7BE-28E9BB2BC2DD> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaem on.app/Contents/MacOS/AdobeCrashDaemon
Parent: Adobe Photoshop CC [939]
Responsible: Adobe Photoshop CC [939]
Responsible: Adobe Photoshop CC [939]
Not sure if any of this helps... -
After Upgrading to Mavericks I am having Random Crashes
Hello All.... I upgraded my MPB (MacBookPro6,2) to OS X 10.9.4 (Mavericks) and ever since then I am experience random crashes. Sometimes when I open something or just run my finger across my trackpad. It happens at the most unwelcome time. This machine ran great on Snow Lepord but I needed to do the upgrade to keep up with some new features in my music program. Can anyone please help??? The last crash report is listed below. Thank You in advance for your help!!
Mike.
Anonymous UUID: 0AFC47EB-C883-0861-6ACC-06C395394625
Mon Aug 11 20:28:22 2014
panic(cpu 2 caller 0xffffff7f9bc52f7c): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff8136128000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 2), Frame : Return Address
0xffffff8124cbaf80 : 0xffffff8019822f79
0xffffff8124cbb000 : 0xffffff7f9bc52f7c
0xffffff8124cbb0d0 : 0xffffff7f9a440f1b
0xffffff8124cbb190 : 0xffffff7f9a50a50a
0xffffff8124cbb1d0 : 0xffffff7f9a50a57a
0xffffff8124cbb240 : 0xffffff7f9a789056
0xffffff8124cbb370 : 0xffffff7f9a52dba9
0xffffff8124cbb390 : 0xffffff7f9a44796d
0xffffff8124cbb440 : 0xffffff7f9a445478
0xffffff8124cbb640 : 0xffffff7f9a446dc7
0xffffff8124cbb710 : 0xffffff7f9b284e1d
0xffffff8124cbb890 : 0xffffff7f9b284823
0xffffff8124cbb8a0 : 0xffffff7f9b249af0
0xffffff8124cbb8b0 : 0xffffff7f9b249b65
0xffffff8124cbb8c0 : 0xffffff7f9b235c51
0xffffff8124cbb8e0 : 0xffffff7f9b234fd9
0xffffff8124cbba60 : 0xffffff7f9b264940
0xffffff8124cbbb20 : 0xffffff7f9b233ad9
0xffffff8124cbbb70 : 0xffffff8019ccef16
0xffffff8124cbbb90 : 0xffffff8019cd0511
0xffffff8124cbbbf0 : 0xffffff8019ccdf7f
0xffffff8124cbbd40 : 0xffffff80198b6998
0xffffff8124cbbe50 : 0xffffff8019826bc1
0xffffff8124cbbe80 : 0xffffff80198139c5
0xffffff8124cbbef0 : 0xffffff801981e013
0xffffff8124cbbf70 : 0xffffff80198c9b8d
0xffffff8124cbbfb0 : 0xffffff80198f3f66
Kernel Extensions in backtrace:
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B1 FF32]@0xffffff7f9a3f1000->0xffffff7f9a659fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f99ebe000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f9a3e1000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9a39e000
com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@0 xffffff7f9bc44000->0xffffff7f9bc57fff
dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7f9bc3c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9a12b000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f99ebe000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9a39e000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f9bc3f000
com.apple.GeForceTesla(8.2.4)[E0EBC5ED-DC61-3C57-BCCE-0478C0566F4F]@0xffffff7f9 b222000->0xffffff7f9b2ecfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f99ebe000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f9a3e1000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9a39e000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f9a3f1000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56A 3A4AC]@0xffffff7f9a664000->0xffffff7f9a90dfff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f9a3f1000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f99ebe000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x0000000019600000
Kernel text base: 0xffffff8019800000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 3889192240814
last loaded kext at 268042287558: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9bd5c000, size 65536)
last unloaded kext at 330200930753: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9bd5c000, size 57344)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.28
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by this recall.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.
Print the first page of the panic report, if any, and the support page linked above, and bring them with you.
Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they might still be covered.
Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.
Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
If it's too late for your unit to be repaired free of charge, and you don't want to pay for the service, you may (or may not) be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.
If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed. -
I'm using matchbook pro and I'm unable to find iPhoto after upgrading to Maverick os
I'm using matchbook pro and I'm unable to find iPhoto after upgrading to Maverick os
Open the Mac App Store application and see if iPhoto is under your "Purchases" tab.
Clinton -
After Upgrade to Yosemite, all apps are slow.
I upgraded to Yosemite and all applications are slow. ( as e.g.. starting to type in this box give me beachball for 2 seconds initially) A big difference in speed from Mavericks to Yosemite. Opening system preferences takes 3 seconds to load, and clicking on Users & Groups takes 25 seconds to open.
I do not have fire vault enabled. I did a safe boot and some apps did appear to open faster. Also did a repair disk and rebooted. No change. When Safari is open it takes 5 seconds to open a new window. I ran EtreCheck and the report is as follows;
Thanks for any help;( After pasting the EtreCheck text file, I clicked on this box to add the Thanks... , it took 2-3 seconds for the beach ball to stop spinning.)
Problem description:
After upgrading to Yosemite, all apps are slow,
EtreCheck version: 2.0.6 (91)
Report generated October 20, 2014 at 11:46:01 AM MDT
Hardware Information: ℹ️
iMac (24-inch, Early 2009) (Verified)
iMac - model: iMac9,1
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1200
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:23:55
Disk Information: ℹ️
WDC WD6400AAKS-40H2B0 disk0 : (640.14 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 639.28 GB (130.48 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5670S
USB Information: ℹ️
Apple Inc. Built-in iSight
Burr-Brown from TI USB Audio CODEC
Canon MP480 series
Western Digital My Book 1140 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
MyBookMovies (disk2s2) /Volumes/MyBookMovies : 2 TB (549.58 GB free)
LaCie LaCie Hard Drive USB 1 TB
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted> : 210 MB
Time Machine Backups (disk1s2) /Volumes/Time Machine Backups : 795.40 GB (322.99 GB free)
Time Machine Airdisk (disk1s3) /Volumes/Time Machine Airdisk : 100.77 GB (55.52 GB free)
EXCHANGE (disk1s4) /Volumes/EXCHANGE : 100.09 GB (45.35 GB free)
ALCOR Generic USB Hub
Prolific Technology Inc. USB-Serial Controller
Prolific Technology Inc. USB-Serial Controller
Hewlett-Packard hp LaserJet 1012
Apple Computer, Inc. IR Receiver
Prolific Technology Inc. USB-Serial Controller D
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.netbridge (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.vnic (9.0 24251.1052177) Support
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) Support
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.12) Support
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.12) Support
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.12) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.3.12) Support
/Library/Extensions
[not loaded] foo.tun (1.0) Support
/System/Library/Extensions
[not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) Support
[loaded] com.prolific.driver.PL2303 (1.5.1 - SDK 10.6) Support
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
[not loaded] com.wdc.driver.1394HP (1.0.9) Support
[not loaded] com.wdc.driver.USBHP (1.0.11) Support
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) Support
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[loaded] com.paragon.NTFS.notify.plist Support
Launch Agents: ℹ️
[running] com.abbott.mal.launchclient.plist Support
[loaded] org.gpgtools.gpgmail.enable-bundles.plist Support
[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist Support
[loaded] org.gpgtools.Libmacgpg.xpc.plist Support
[loaded] org.gpgtools.macgpg2.fix.plist Support
[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist Support
[loaded] org.gpgtools.macgpg2.updater.plist Support
Launch Daemons: ℹ️
[running] com.abbott.mal.malserver.plist Support
[loaded] com.adobe.fpsaud.plist Support
[running] com.freemacsoft.appcleanerd.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.wdc.SmartwareDriveService.plist Support
[running] com.wdc.WDSmartWareService.plist Support
[loaded] org.gpgtools.gpgmail.patch-uuid.plist Support
[not loaded] org.virtualbox.startup.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid?] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[invalid?] com.macpaw.CleanMyMac.volumeWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[failed] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.vladalexa.MagicPrefs.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
[running] ws.agile.1PasswordAgent.plist Support
User Login Items: ℹ️
AppCleaner Helper Application (/Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app)
Messages Application (/Applications/Messages.app)
MagicPrefs UNKNOWN (missing value)
Calendar ApplicationHidden (/Applications/Calendar.app)
Mail ApplicationHidden (/Applications/Mail.app)
Contacts ApplicationHidden (/Applications/Contacts.app)
PowerboxInjector Application (/Applications/PowerboxInjector.app)
Internet Plug-ins: ℹ️
LogitechHarmony: Version: 2.0 - SDK 10.7 Support
DirectorShockwave: Version: 12.0.4r144 - SDK 10.6 Support
Google Earth Web Plug-in: Version: 6.0 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
OfficeLiveBrowserPlugin: Version: 12.2.0 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
EPPEX Plugin: Version: 4.1.0.0 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Safari Extensions: ℹ️
1Password
AdBlock
ClickToFlash (Disabled)
Print Plus (Disabled)
ClickToPlugin (Disabled)
OpenIE
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
GPGPreferences Support
Growl Support
MacFUSE (Tuxera) Support
MagicPrefs Support
Paragon NTFS for Mac ® OS X Support
Perian Support
QuickTime Player X Preferences Support
WDQuickView Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Destinations:
Time Machine Backups [Local]
Total size: 795.40 GB
Total number of backups: 29
Oldest backup: 2014-10-08 20:15:48 +0000
Last backup: 2014-10-20 17:32:33 +0000
Size of backup disk: Excellent
Backup size 795.40 GB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
10% WindowServer
5% syncdefaultsd
4% Safari
1% AppleSpell
0% com.apple.iCloudHelper
Top Processes by Memory: ℹ️
266 MB mds_stores
258 MB Safari
180 MB Finder
137 MB WindowServer
136 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
3.93 GB Free RAM
2.97 GB Active RAM
443 MB Inactive RAM
978 MB Wired RAM
1.82 GB Page-ins
0 B Page-outsYou could do that, but when setting up your new iMac it is a much better idea to transfer only your existing User Accounts. In other words when Setup Assistant appears, de-select "Applications", "Computer and Network Settings" and "Other files and folders". That way you will eliminate the possibility of reinstalling potentially incompatible software from your existing Mac or its TM backup. It's best to create new printer queues and preferences anyway.
Your venerable HP 1012 will probably work without any difficulty but if you need its driver download it here. If it gives you trouble try OS X's generic PostScript driver.
After configuring your user account, install original versions of your essential software from their original sources. In other words if you installed them via download from the developer's website, download them again. You might need license keys so gather them. Obviously the Mac App Store makes things easy since anything you obtain from there is already linked to your Apple ID and is easily reinstalled by going to your Purchases page.
Don't reinstall things like AppCleaner, CleanMyMac, Western Digital "Smartware" or any of that junk. You don't need it. MacFUSE is outdated. Research Prolific Technology for potential updates for their serial controller. The one you have may work, or not, but you should re-download its driver.
Consider abandoning Microsoft altogether and migrating to better solutions such as Pages, Numbers, and Keynote. They are all free with a purchase of a new Mac and are far more integrated with OS X than anything Microsoft will ever be able to accomplish.
The Burr-Brown USB device is unknown to me, so research TI's website for support if you need it.
If your essential software was distributed on optical media, you can use OS X's "DVD or CD sharing" feature to remotely mount the older iMac's optical drive so that you can install its software. It will work as though that drive were physically installed on your new Mac. Having said that, anything that was distributed on optical media is highly likely to have been outdated a long time ago.
If your essential software is old, orphaned, no longer supported, or is no longer available, meaning you have the only viable copy, the only option is to transfer it from the TM backup or older Mac. In that case be very cognizant of the likelihood for incompatibility, and have a plan for uninstalling it should it cause adverse effects. Creating a new TM backup is the way to do that. A new external HD dedicated to the new Mac is a cheap investment. When you are certain you no longer require the older Mac's TM backup, you can erase it and use it as an additional, redundant TM backup or "clone" repository – whichever you decide is best for your backup needs. -
App store not working after upgrade to Maverick
i recently upgraded my machine to the latest OS ... but now i am facing a problem where the laptop just freezes ... the app store does not work... Please could you help me... i need some advice ... I have a MAC BOOK late 2008... i love this machine , do not want to give up on it.
Please could you provide me a solution to solve this issue. I wanted to restore it to the factory settings but i do not have the original disc , guess i misplaced them ... is there a link i could download the ISO from.
counting on you guys ... have used my machine for the last 5years never had any issues but of late after upgrading , am facing all these issues.
Manny.Well I have 2 GB RAM ... do i need to upgrade it ???
-
After upgrading to mavericks, i cannot open mac app store, preview, calendar, etc
Why i cannot open mac app store, preview, calendar, software update, etc after upgrading to mavericks? How can i fix this? please help me
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
After upgrading to Mavericks App store only works for me when I switch over other users
After upgrading to Mavericks, the only options that work for me on App Store are Updates and Purchases, anything else only works if I switch my user either to guest or root? Any idea? Thx in advance.
Read this whole message before doing anything.
Back up all data.
Quit the App Store application if it’s running. Wait at least 10 seconds before continuing.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Delete the following items from the Library folder (some may not exist):
Caches/com.apple.appstore
Caches/com.apple.storeagent
Caches/storeagent
Cookies/com.apple.appstore.cookies
Preferences/ByHost/com.apple.appstore.plist
Preferences/ByHost/com.apple.storeagent.plist
Preferences/com.apple.storeagent.plist
Leave the Library folder open. Try the App Store again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit again and wait 10 seconds. Go back to the Finder and move the following items from the open Library folder to the Desktop:
Cookies/com.apple.appstore.plist
Preferences/com.apple.appstore.plist
Test. If the App Store now works, delete the files you moved to the Desktop. Otherwise, quit again. Put back the files you moved, overwriting the newer ones that may have been created in their place, and post your results. -
After upgrading to Mavericks on my MacBook, I'm not able to download third party applications like Dropbox and MyCleanMac 2. After clicking the download button, the screen just turns dark and is frozen. Any idea what is happening?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Deleting old Apple Apps after upgrading to Mavericks
After upgrading to Mavericks (so far, so good) I noticed that old Apple Apps were still available.
What is the best way to delete the apps and their associated files (without causing any problems with the new versions).
I am trying to make sure I can create more space on my hard drive by deleting the old apps.
By the way - some of the apps are from iLife 09.
Thanks for any help.First attempt a clean install...
http://mashable.com/2013/10/23/clean-install-os-x-mavericks/
If this doesn't work, which it didn't in my case, then download
Pacifist.
http://www.charlessoft.com/
You will need a copy of the Maverick installer.
Use Pacificst to " Open Apple Intallers"
The go to Contents of Mavericks->Contents of EssentialSystemSoftware->Contents of Essentials.pkg->Applications
Then Click on the programs that don't seem to be working and insall. This helped me update certain applications that weren't working such as App Store, Font Book, Mail, and any others. -
I have recently purchased some apps from the app store and after downloading them, the icon that appears in the dock changes to a different icon. It is now the same icon appearing on all newly downloaded apps. Does anyone know what is happening here? Even updating an older game app resulted in the original game icon changing to the new identical icon that all new apps are appearing with. This new icon is like a page with a ruler, pencil and paintbrush. Any tips on how to stop this or how to revert to the icon as it appears on the app store would be appreciated.
https://discussions.apple.com/thread/6132949?tstart=0
-
App Store problems after upgrading to Mavericks
after upgrading to mavericks, i can't update my apps via the app store. I see there are updates, but it won't let me get to the update pane. it stays on the featured. i can't get to top charts, categories, or purchases either.
Those reports are sent to Apple developers for their perusal. You will not receive a reply.
Check the My Neat software website to see that sofware can run on v10.9 Mavericks.
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