After uploading 2 CDs to iTunes I updated iTunes. When it finished I tried to open iTunes but it said this copy of iTunes can't be opened and asked me to reinstall it. After this I tried to sync my iPod to iTunes but no devices were appearing. Help!
Help!
I had the same issue. After searching around online I found out that you can try downloading another app (it can be any app) onto your ipod. After it finishes downloading see if your other apps open. You don't even have to keep the new app. Just see if your other ones work and you can delete the new one. That should work. If not, try to hard reset it. Here is another apple support link for steps on hard reseting it (http://support.apple.com/kb/HT1430).
Similar Messages
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What do I do when this message pops up while trying to sync my iPod touch "An unkwon error has occured" followed by this number in parenthesis (13019)?
Type "13019" into the search bar at the top of this page by Support and read the resulting help articles.
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The latest version of itunes (10.2.2) freezes immdiately after connecting a device when trying to sync to ipod, iphone or ipad. The beachball just keeps spinning forever or until I force quit
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Application Support/SyncServices
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
what happened to my playlists? I just loaded version 11.0.4.4 and all my playlists and songs uploaded from CDs to iTunes disapeared!!!!
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library as iTunes Library (Corrupt) and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
tt2 -
I have an iPod Touch version iOS 4.2.1, 8 G capacity, and whenever iTunes tries to sync my iPod, I get an error message saying "Mobile Backup has encountered a problem and needs to close", and the sync fails. I have tried deleting and reinstalling iTunes, and the same thing happens. What can I do to fix this problem?
Try:
iOS: If you can't back up or restore from a backup in iTunes -
I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??
Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books. -
When I turn my computer on (Windows 7) I receive a message that Apple wants to make a change to the hardware. I click on yes but nothing happens. The change has something to do with Apple "push". I recently had a problem with"push" on iTunes when I tried to sync my iPod Touch. I have latest software for iTunes and iPod. Can anyone tell me what to do to get this change to install?
ptford wrote:
When I turn my computer on (Windows 7) I receive a message that Apple wants to make a change to the hardware
Since hardware cannot be changed with software, perhaps you would be so kind as to post the exact wording of the message? -
I repeatedly receive an error message when trying to sync my ipod touch with my itunes library with my new computer which reads, "Some of the items in the itunes library were not copied to the ipod because you are not authorized on this computer." However when I try and authorize my computer I always receive the message that this computer is authorized. What am I doing wrong? I'm missing about 100 songs as a result of this error!!
See:
iTunes Store: About authorization and deauthorization
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
Could the items be purchased by another account? -
Since I downloaded iTunes 11, I get a message when syncing my iPod that some of my songs were not copied because they are not authorized on this computer, I go to Store> Authorize This Computer, a message pops up telling me that this computer is already.
So I am unclear, did you purchase these songs or import them from a cd?
If you imported them and still have the CD try importing them again and see if they work the delete the others.
Or if you purchased from itunes re-dowwnload and see if they work. Maybe they are corrupted files and this should resove it. -
I'm trying to sync my ipod classic with my itunes library, but I get a message saying it can't be synced because the required disk can't be found. How do I find what this disk is? I have over 2,000 songs in my itunes library but only 497 sync. Help!
Could any of the music have been sourced on an external USB drive or a network drive? In iTunes, go to one of the songs that won't sync. Bring up the info page, and look at the location of that song on the disk. Does that file and path exist? That could be your problem, especially if they were on a USB drive you forgot about.
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My computer crashed with all my itunes files. I was able to get some off and transfer them to another computer. I am afraid to sync my ipod to the new computer becaused I do not want to loose all of my playlists and other music. Will this happen?
To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
Delete the "songs" that do not play in your iTunes library and reimport them. -
Trying to sync my iPod with iTunes and I am getting this message:"This computer is no longer authorized to play purchased items that are on the ipod"... I have deauthorized and reauthorized the account and still getting the same error. I have read and followed the instructions in the support article TS1389. I do NOT have an SC info folder at /Users/Shared/ directory to delete.
I just installed Lion yesterday, and am running iTunes 10.4. First attempt to sync since upgrade.
Thanks
DanYup,
Me too...this is stupid, stupid, stupid. Just purchased my 200 (ish) mac and now I am told that my new Mac Book pro is not "authorized".
Which if my 200 macs are authorized. Can someone please tell me???
I "deauthorized" my old MBP and still told I cannot use my iPhone with iTunes.
Interesting that my old $2500 MBP, my new $3000 MBP and my $500 iPhone all cannot work cuz of some pinhead's decision to use this assorization process.
Yes I am very, very, very mad. -
Im trying to sync my ipod but all it does is sync for an hour and then times out how do i fix this
I keep trying to sync my ipod because i have songs i put on there from cds that arent working they have a square with a circle around it and i cant play them so when i try to sync it it syncs and syncs forever and then finally says it cant be synced because my ipod timed out. If anybody has any ideas that can help me out I'd greatly appreciate it.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
I've upgraded my pc and now Im getting an error message when Im trying to sync my ipod saying I have two itunes libraries. The library thats there is only showing some songs and it's not uploading songs Ive just bought.
You seem to have tried everything, and you say it's syncing fine on your Dad's iMac, so I assume, you have also done a Disk Diagnostic from an earlier post by tt2 and conclude that your iPod Hardisk is good.
You don't have to use it as a heavy paperweight, the problem is only using your Windows 7 machine for syncing.
In your troubleshooting steps, did you try to use another High-Speed USB 2.0 port, USB controller resource are very scarce, so if you use other USB devices, while syncing your iPod, it may just freeze.
Windows have a bad reputation for device conflict, so better don't connect other USB devices, while syncing, better sync it while disconnected from Internet, stop antivirus just before you go to bed.
Have a nice day! -
Ok. so im trying to sync my ipod to a new computer, i type in my apple id and password, then someone elses email pops up from another country, how do i fix this
Please help me.If the problem persists, you'll probably have to make another apple id, it wont take off any games or music or apps or anything you've bought it will all stay there, i have two apple id's and i don't have a problem with anything.
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