After using reset, i can't go to internet. box comes up "unhandled exception could not find file - c:\docum.....\mozi...\fire..prof\..3bn5nbjy. def.. It's in ol

there was 2 options at the bottom of the box. one was to "continue" without fixing the exception,
which I took. I don't remember option 2. I think I found the missing file under Desk Top icon "Old
Firefox Data". The name of the file is - c:\documents and settings\bob\application data\mozilla\
firefox\profiles\3bn5nbjy.default\prefs.js
When I log on the Firefox home page comes up, I go to browser and click on AOL and the little
grey rotating circle (counter clockwise) keeps going forever. never turns green.
Hope this helps,
Bob J

Sounds that Firefox has been reset and a new profile got created and something went wrong with finishing the process.
*https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems
When Firefox is reset then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported and the current profile folder will be moved to the desktop to an "Old Firefox Data" folder.
Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.
It is possible to recover more data from the old profile, but be cautious not to copy corrupted files to avoid carrying over the problem
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile

Similar Messages

Maybe you are looking for

  • Crashes and Lock-ups

    I have been experiencing crashes and lock-ups in Premiere CS4. Last week I was running Encore to burn a DVD and when I noticed the processor was running flat out. I decided to run Core Temp to check the temperatures. At that point my encoding stopped

  • Caller ID not working on H323 Gateway

    Hi, I have a CCM Version 4.1.3 set-up to cater for 200 phones, I have a VG gateway in one of the sites that uses an FXO card for local calls, this VG is set-up as an H323 gateway, however calls coming throguh the PSTN line onto the FXO card and then

  • Error when trying to do an initial update of Solution Manager 7.1

    Hello Experts, I've just built a brand new 7.1 Solution manager and I'm attempting to apply the patches using the SP stack online tool.  My starting point is ISS Inital and my ending SP is 13.  I've downloaded all of the required patches and loaded t

  • Attach sapscript for email message in sales order

    Hello to all. I need some help.. I'm trying to include a sapscript form in a message on sales order in VA01. I can already send email to outside SAP, but can't include de sapscript form into the mail. I make a copy of the standard message MAIL, and i

  • Fax machine and voip

    I have been trying to figure out if my fax machine Officejet 4630 e-all-in-one functions of voip. How do I find that out? I am having a difficult time trying to get my fax machine working. I am not able to receive or send out faxes. Installation is a