After we ran the uninstall, app manager still detects Acrobat as being installed.

Hi
I am using a mac and had problems with my first install of Acrobat Pro. I used the uninstall with the intention of reinstalling the application. After this was complete, I opened the app manager again to download the acrobat application once again. The App Manager is listing Acrobat as already installed on this machine. It's been uninstalled and I have restarted numerous times. Please HELP!

Steps that should resolve the issue:
Run the uninstaller. On Windows from the Control Panel and on Mac OS X by double-clicking the Adobe Acrobat XI Pro link at Applications > Utilities > Adobe Installers.
Check and see if the Install link appears in the Adobe Application Manager.
Install and run the Adobe Cleaner Tool to remove any traces of Acrobat. Download from here http://www.adobe.com/support/contact/cscleanertool.html.
Check and see if the Install link appears in the Adobe Application Manager.

Similar Messages

  • I uninstalled Flash Builder 4.7 using the uninstall app.  I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer.  How can I re-dowload it?

    I uninstalled Flash Builder 4.7 using the uninstall app.  I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer.  How can I re-dowload it?

    CC desktop lists applications as "Up to Date" when not installed
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • Uninstalled CS6 apps still show in the CC App manager

    Uninstalled CS6 apps still show in the CC App manager; how do I remove them?

    I uninstalled Photoshop CS6 and InDesign CS6 using the Control Panel in Windows 8 but the new CC App manger still shows them as being installed. See picture below.

  • Installing Muse from the cloud app manager

    I have the full latest version of Muse installed on my computer, but the adome app manager still has an install button next to that particular app. Should I install Muse again from within this app?have the full version of Muse not the Beta already installed. I don't want to lose any sites I am working on.

    All the sites/projects that you work on are saved as .muse files. Just keep them safe and you will be able to open them again after a fresh install.
    Did you install your Muse 1.0 using the Adobe Application Manager while logged into AAM with your Adobe ID?
    Cheers,
    Vikas

  • HT201272 I purchased a business app in the store and I would like to reinstall it to my Ipad. I see the app icon, but when I click on the icon, I am asked to authorize the computer. After I authorized the computer, I am still unable to reinstall the app.

    I purchased a business app in the store and I would like to reinstall it to my Ipad. I see the app icon, but when I click on the icon, I am asked to authorize the computer. After I authorized the computer, I am still unable to reinstall the app. ty

    Jimmy RG
    In the Elements Organizer 13
    The key to all this is to click on/select/highlight the Album that you have created in Local Albums.
    Then make sure that the Sort By: (in the row below the highlighted "Media" header is set for Album Order.
    You should see a number at the top left of each of thumbnails.
    Then, click on the thumbnail that you want to move, hold down the click, and drag the thumbnail to the wanted new location
    in the line up of thumbnails.
    Often I had to press down hard on the drag.
    Please let us know if that worked for you.
    Also, in Edit Menu/Preferences/Keyword Tags and Albums/Enable Manual Sorting Options, I set all for manual.
    ATR

  • Problem with photoshop CS6 I have an imac intel 10.6.8...when I try to launch photoshop the icon bounces a few times then the adobe app manager tries to open then they both quit. they keep doing this over and over again but won't launch. worked fine for a

    problem with photoshop CS6 I have an imac intel 10.6.8...when I try to launch photoshop the icon bounces a few times then the adobe app manager tries to open then they both quit. they keep doing this over and over again but won't launch. worked fine for a few days after install.

    problem with photoshop CS6 I have an imac intel 10.6.8...when I try to launch photoshop the icon bounces a few times then the adobe app manager tries to open then they both quit. they keep doing this over and over again but won't launch. worked fine for a few days after install.

  • Hello, My software is asking me to sign in and i have a valid ID but it just spins out, the icon in the toolbar is blank so i have no way to do this. I have reinstalled the CC app but still no joy.

    Hello, My software is asking me to sign in and i have a valid ID but it just spins out, the icon in the toolbar is blank so i have no way to do this. I have reinstalled the CC app but still no joy.

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    OR
    Asked to sign in after paying may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    or
    http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • I'm trying to uninstall PSCS6 trial but the "uninstall" app isn't opening?

    So the PSCS6 trial ended awhile ago and I am planning on buying the full version soon, but I have to uninstall the trial before I do. I have tried restarting my computer, but the uninstall app still isn't opening. What should I do? \(T^T)/
    PS: I'm using a MAC.

    Bummer!  You should have uninstalled on the day before the end of the trial.    The Uninstaller is also subject to the trial period limitations.
    If you plan to buy a full license, you don't have to uninstall the trial version at all.
    It's exactly the same binary you'd be getting anyway, and it's the same binary for the Extended and Standard version of Photoshop.  It's your serial number ("key") that turns it into either Standard or Extended.
    I'll bet that if you attempt to launch your expired trial version, it will prompt you for a valid license number or to buy the license.  So when you have bought the license, just input the serial number there and you're good to go.
    If you're absolutely itching to delete the trial version, and provided you have no other CS applications (any version or flavor or CS), then just drag the Photoshop folder to the trash, empty the trash can, and then run the Adobe CS Cleaner Tool, which you must locate on the Adobe site and download.  The Cleaner Tool will (should) get rid of all the other components scattered by the CS6 installer all over your HD.
    Hope that helps—at least to put you at ease. 
    Enjoy your Mac.  Typing "MAC" reveals you are relatively new to the Mac, congratulations!. It's Mac for Macintosh. 

  • TS4268 iMessage doesn't work anymore suddenly. It claims that my apple id had changed, which isn't the case (App Download still working!) . Then it shows the correct Email-adress and asks for appleID password.

    iMessage doesn't work anymore suddenly. It claims that my apple id had changed, which isn't the case (App Download still working!) . Then it shows the correct Email-adress and asks for appleID password. After entering it switches to a mask witch asks for the eMail adress that should be used. There is the right One already preentered. From there it switches back to the former mask (appleID +password) and nothing happens. If you say Log in again, ist just switches between those masks without showing an error claim nor logging in. Strange thing is ist worked proppperply till a few days ago.......

    Hello there Noregret35,
    I suggest this part of the iPhone Troubleshooting Assistant found here http://www.apple.com/support/iphone/assistant/phone/#section_1
    If you get to step 3 I recommend closing ALL the apps.
    Here is step 1 to get you started.
    Restart iPhone
    To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
    Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
    Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
    If your device does not turn on or displays a red battery icon, try recharging next.
    Regards,
    Sterling

  • I deleted all my photos and videos and then delete the deleted files but the photo app is still taking up 12 GB of space and I have no room for new stuff.  How can I clear the memory space used by my deleted videos and photos?

    I deleted all my photos and videos and then delete the deleted files but the photo app is still taking up 12 GB of space and I have no room for new stuff.  How can I clear the memory space used by my deleted videos and photos?  I don't know why the photos are still taking up space and if I will have to reset my phone to get rid of the problem.

    Hey there TowneJ,
    Welcome to Apple Support Communities.
    The article linked below provides troubleshooting tips that’ll likely resolve the issue that you’ve described, where deleted files appear to be taking up space on your iPhone 5.
    If you get a "Not enough free space" alert on your iPhone, iPad, or iPod touch - Apple Support
    So long,
    -Jason

  • Help! How do I stop photos in the albums of the photo app on my iPhone 6 from being scrambled and randomized after syncing to iTunes?

    Help! How do I stop photos in the albums of the photo app on my iPhone 6 from being scrambled and randomized after syncing to iTunes?

    Hi LoboCatholic,
    I apologize, I'm a bit unclear on the exact nature of the issue you are desscribing. I am not certain that this will address your specific issue, but if you are having photo organization issues in iOS 8 on your new iPhone 6, you may find the following article helpful:
    Get help finding your Photos in iOS 8 or later - Apple Support
    Cheers,
    - Brenden

  • I am trying to uninstall and then reinstall the suite. The uninstall app Adobe says to use, however, is nowhere to be found.

    As part of my effort to get cs6 (especially InDesign) to work flawlessly in Yosemite on my iMac, I am trying to uninstall and then reinstall the suite. The uninstall app Adobe says to use, however, is nowhere to be found. Not in Applications, not in Utilities, not in a search. Any advice?

    Hello Jimmy,
    in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later and it would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
    Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
    1. Maybe you have to activate/deactivate, so please have a look there:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
    3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations
    4. If necessary and for further questions click through http://helpx.adobe.com/contact.htl and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    Hans-Günter

  • When I try to upgrade to Mountain Lion OS, after I select the "Buy App" option I get this "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed" message, how can I upgrade?

    When I try to upgrade to Mountain Lion OS form Lion OS, after I select the "Buy App" option I get this "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed" message, what is causing this problem, how can I find a solution, is someone else having this problem?

    The only thing that worked for me was to boot in safe mode.
    Power down.  Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore. 
    No trouble at all once I did this.
    Reminder: create full backup before you upgrade OS
    Hope it helps.

  • My facebook app went dark and had the word "waiting" below it and I can not delete so I downloaded a new facebook app which is ok but the old app is still there but now the word "waiting" is gone and still cannot delete.

    My facebook app went dark and had the word "waiting" below it and I can not delete so I downloaded a new facebook app which is ok but the old app is still there but now the word "waiting" is gone and still cannot delete.

    This is my boilerplate respone for the "waiting apps" problem. Give these suggestions a try in order.
    1. Tap the "waiting" icon and see if you can pause it. If it does pause, then tap it again and see if it will resume. If that works, repeat the same steps for each "waiting" icon.
    2. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    3. Make sure that you do not have a stalled download in iTunes - if you have a download in there that did not finish, complete that one first.
    4. If that doesn't work - sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
    5. You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again. Apps may also be able to be deleted in Settings>General>Usage>Storage if you cannot get the X to pop up on the icon.
    6. You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
    7. If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

  • Hi, I recently updated my IOS to 7.1.1. After few days the camera apps is missing. I'm not able to find camera anywhere in my mobile. Please help me to get it back. thanks

    Hi, I recently updated my IOS to 7.1.1. After few days the camera apps is missing. I'm not able to find camera anywhere in my mobile. Please help me to get it back. thanks

    Hello there, Kumarlmk.
    The following Featured Discussion deals with the issue you seem to be describing and provides some workable solutions:
    The Camera app is suddenly missing from...: Apple Support Communities
    https://discussions.apple.com/thread/5284736
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

Maybe you are looking for