AfterEffects CS4 Crash on Output Module Windows Media

After sitting on hold for 2:15:00 yesterday, I have yet to discover humans working support, so I turn to this forum....
I own CS4 Production Premium, on a HP Z800 with XP64, sp2 and 16gb, nvidia quadro fx 3700.
Since installing it several months ago, I have not been able to use the render que in After Effects CS4. When an item is in the render que, selecting the "Output Module", and then selecting the "Format" drop down, as soon as I release the mouse on the "Windows Media" option, AE begins a predictable crash routine.
No matter what the project is, this is the same result.
What is remarkable is the fact that I can run Adobe Media Encoder and render perfectly fine to this format. But this is an awkward middle man, when I'd really like-and should be able to, to encode the project directly from AE, not AME. Premiere also renders perfectly to this format as well. Only AE appears to crash when activating the Format->Windows Media drop down.
I've installed the latest 9.0.2 update. I've installed various WME packages from MS. I've uninstalled and reinstalled the entire suite several times. The last alternative is to surrender the machine to the IT guys to set up a clean installation of XP64 again.
Sure would be lovely if I could speak to a support technician or get some help solving this problem ;-)

Here's a thread that might help:
http://forums.adobe.com/thread/429333
There appear to be some problems with some Windows Media presets.
Here's a thread about CS3 that seems to indicate the same thing:
http://forums.creativecow.net/thread/2/971962
I found these threads with this search.
BTW, I'm not saying that this is related to this problem, but note that 64-bit Windows XP is not one of the operating systems that we recommend for After Effects. Here is the system requirements page.

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Crash on Output Module

Hi,
Seem to have an ongoing issue.
When i go to render on an existing or indeed brand new project regardless of content my AE crashes.
I choose render, then go to output module settings. Click format options and it crashes.
A copy of your project was saved at: /After Effects Crash_1.aep.
Last log message was: <140735166022416> <ae.blitpipe> <2> Making New Context
Generating crash log, which may take a few minutes.
I then get this message - and the report crash window.
Apple Mac Pro (late 2013)
10.9.5

Wow that's quite a list of requirements.
Adobe After Effects CC 2014.0.2 release 13.0.2.3
Apple OSX 10.9.5
All adobe and apple updates are complete
Error message:
A copy of your project was saved at: /Documents/After Effects Crash_3.aep.
Last log message was: <140735207072528> <ae.blitpipe> <2> Making New Context
Generating crash log, which may take a few minutes.
Workflow to get error: Render, output module settings. Click format options and it crashes.
No idea what has changed on the computer but this is only a recent thing as i had been working on a project a few weeks ago and all was fine.
Multiprocessing is switched off
OpenGL is not supported on my graphics card
Processor 2.7 GHz 12-Core Intel Xeon E5
Memory 64 GB 1867 MHz DDR3 ECC
Graphics AMD FirePro D700 6144 MB
Quicktime is installed Version 10.3 (727.4)
Am just in the process of uninstalling the application and will reinstall clean with no plugins. Hopefully this will fix the issue.

Default file location render settings and output module - Windows 7?

Hi all,
Confession: I am generally confused about render settings and output modules, so forgive me if this question seems stupid.
Problem 1: Where does AE store the default render settings and output module files (I'm on Windows 7)? I want to backup a copy of these in case I mess them up, but can't find the folder. I think they are .aom and .ars files, but I just upgraded my CC 2014, lost all my custom settings, and want to save the defaults before I try loading my various customized files to see if I can get my settings back. When I search for *.aom or *.ars, I can't find any "default" settings from later than 2013 (I would think there would be a newer one somewhere.
Thanks in advance,
Lori

They're in the same folder as the general preferences file and the keyboard shortcuts file. You can open that folder by clicking the button at the bottom of the Preferences dialog box.
But there is no need to back up the defaults. If you delete the render settings or output module settings file, After Effects will just recreate the defaults.

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I am shooting solely in Hi-Def, and when exporting as .MOV I am using 620 x 350.
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It sounds like you only have the Flip4Mac Player installed. You probably need to get Flip4Mac Studio to get the WMV export functions ($49).

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After an uninstall, you also need to run the clean script 2-3 times, rebooting between runs, to be sure all remnants are removed from the Registry
CS5 Clean Script http://kb2.adobe.com/cps/829/cpsid_82947.html
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Premiere CS4 crashes/freezes upon File Export Media click

My system:
CS4 master collection. I have some remnants of CS3 on my computer.
4 Gig RAM
Quad Core processor
Vista
My problem:
Problem started yesterday and I've tried a lot of things but can't figure this out. When I click File>Export>Media, premiere greys out most panels and nothing can be clicked. It gives a beep of death on every click. I need to use task manager to close premiere. The only thing I've found I am able to do is click escape, which returns me to my project as if nothing has happened.
I've tried a range of different projects, including a brand new one with nothing in it except a 10 second DV avi file. Same problem across the board.
I've reinstalled CS4 Master collection but didn't uninstall it first. No change. Would it help to uninstall everything and start from scratch?
Never had this problem before.
It also does the same thing on file>export>clipnotes but I CAN export an EDL.
The only change to my PC between this not happening and it happening was I installed the new music streaming software 'Spotify'. I have since uninstalled this but it hasn't fixed it.
If anyone has any ideas, I'd be hugely grateful.
Ed

Hey Ed, I had replied earlier in the other thread you posted in and just noticed you started a new topic here, so, copied from the other thread:
I had something similar happen to me a few times... if the escape key is taking you back to premiere and returning everything to normal, then your computer is not really hanging or crashing. What most likely is happening is that Premiere is opening a dialog box OFF SCREEN, so you just can't see it or click on it to attend to what it's asking. Hitting escape is like hitting cancel, which returns you to your project.
To fix: just mess around with your monitor setups in your display panel, ie.: if you have a dual monitor setup, temporarily disable one monitor - forcing everything to open on one screen. And/Or set your screen resolution to the maximum your video card allows so that you may uncover the off screen space the dialog opens on. OR... you're video card may have a control panel with the option of forcing all windows onto one screen or preventing off screen display. Basically do whatever it takes to get a view of off your screen.
Once you discover that missing window, make sure you move it onto your primary display, somewhere in the center, and the next time you try to encode it should be right where it should be.
Good luck.

NVidia video card- Lightroom freezes at startup, stalls, crashes when switching modules [Windows]

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Solution: The nVIDIA nView Multi-Display Technology software (also known as nView Desktop Manager) is known to cause these symptoms. If you have this software installed, please see following Technote for resolution of problem.

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Last edited by Sotanaht (2012-05-17 00:00:59)

InDesign CS4 Crashes on Restore of window

Hello all,
System Details:
DELL Latitude D430
Windows XP Pro SP3
Adobe InDesign CS4 - Version 6.0.5
I am trying to help a colleague of mine. He is using InDesign CS4. When he looks at another window and then navigates back to the ID window the window is not displayed, only an outline of a box. The only way to close the application is through the Task Manager and the possibility of saving is near to impossible!
We have run all updates on the program and recreated the prefernce files.
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Thanks!

Hi, Thanks for getting back to me.
Currently there are no open programs other than IE and ID.
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Winzip Client
VNC remote
DELL Wireless Client
Google Desktop
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Hers is the intial message
After Effects error: AE_OpenGL: A texture in this compositin is too small to render. Switching to Adaptive resolution mode. Click OK
Then I get
After Effects error: crash occurred while invoking render plugin "AE_OpenGl". Click ok
Then is says
After Effects cant continue: sorry, After Effects has crashed se adobe.com/support/products/aftreffects.html for known issues. if you still cant resolve, please contact Adobe Technical Support (2)
(0::42)
Then is givs me a chance to save the project then it goes in to
Microsoft Visual C++ Runtime Library
Runtiem Error!
Program c:\Program Fi....
This application has requested the Runtime to terminate in an unusual way. Please contact the application support team for more information. Click ok
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Microsoft Visual C++ Runtime Library
Run timer Erroe!
Program:? C:\Program Fi...
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Ok, I have e new problem Blue Ray multiplexed will only work with Dolby Digital, and apparently Dolby Digital is a trail copy with Premiere cs3, and I used all trial copies. The cost is prohibitive to get Dolby, so Im back at square 1.
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You may want to try installing the most recent version of Adobe Acrobat Reader 8.0.x, as this resolved the issue for me. Download the Acrobat Reader Install app. shut down all browsers, uninstall all older versions of Acrobat Reader (unless you really want to keep them), then install the version 8.x version. You may need to restart your computer too. After Safari 3 has the plug-in from Acrobat Reader 8.x in use, you are not likely to have any more PDF issues.

CS4 AE output module crash (0::42)

PROBLEM
selecting F4V, FLV, MPEG2, MPEG2-DVD, or Windows Media in the Output Module immediately causes 0::42 message to pop-up:
"After Effects can't continue: sorry, After Effects has crashed... ( 0 :: 42 ) "
after which AE exits to desktop.
SETUP
Intel Xeon CPU E544 dualcore 2.83GHz, 4G RAM
NVIDIA Quadro FX 1700
WinXP Pro X64 SP2
WRONG ANSWERS
1) updating AE 9.0.0 to 9.0.1
2) quicktime safe-mode... QT version is 7.6 (472): tried Preferences > Advanced > Safe mode (GDI only)
3) turning off Hardware Acceleration (Desktop > Properties > Settings > Advanced > Troubleshoot)
4) remove OpenGL plugin (renamed file to AE_OpenGL.AEX.hide)
5) rebuilt AE preference file (ctrl-alt-shift after starting)
tried all these with no improvement.
rendering to QuickTime and AVI hasn't been a problem (at least not with the codecs i've tested so far)
i'm surprised i haven't found more postings on this glitch so i'm hoping i've missed something obvious i should check.
any suggestions?
-rob

Actually your attempt to launch AME gives it away - if a preset is referring to a non-existant CoDec or missing template, it will crash. I don't think this has ever been any different even in the past, but usually the advise then was to re-install everything. The question in your case is, why it would frown on the preset. Did you modify it in any way and save it under the same name? Was it perhaps damaged by a previous crash? Another Thing: did you perhaps install something in a different language? Unlike AE, AME cannot be forced to use a different lanuage and may not see any presets at all, if they are in a different language...
Mylenium

CS4 Output module crashes with Snow Leopard

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It doesn't crash every time, but often enough to be a real trial.
The behaviour has been the same between my initial SL upgrade of my "dirty" Leopard, and a cleaner-than-clean fresh erase/install of SL and CS4 only, with all the usual troubleshooting in between.
Is anyone else getting this problem?
I would also really like to hear from anyone who is successfully using CS4 output module with Snow Leopard.
Thanks

I have a RIP on a PC creating 1-bit TIFF files. They open just fine in Photoshop or other 3rd party programs. However when I try and open them in preview they immediately crash the program. Now I have also noticed that when I select the item and try to get info (to change the default program to open with) the FINDER crashes too!
Getting info on a file can actually crash the Finder? C'mon Apple gimme a break here... a 1-bit TIFF should be no problem.

Photoshop CS4 Crashes When Deleting In Explorer Window

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Faulting application name: Photoshop.exe, version: 11.0.1.0, time stamp: 0x499bf9b5
Faulting module name: QTCF.dll_unloaded, version: 0.0.0.0, time stamp: 0x4aa21f2c
Exception code: 0xc0000005
Fault offset: 0x67cec11b
Faulting process id: 0x1fec
Faulting application start time: 0x01ca793f11f8305d
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS4\Photoshop.exe
Faulting module path: QTCF.dll
Report Id: 92ee343e-e532-11de-8888-0024e81c8cb0
I've looked everywhere for an answer and Google doesn't have anything. I did try the following as suggested on other forums for similar crashes:
Repaired/replaced the QTCF.dll file (Apple QuickTime DLL)
Ensured fonts aren't corrupt
Ran diagnostics on RAM, HD and system incl. registry - All OK
Ensured scratch disks were local and correct
Deleted PST temp files
Tried starting PS without preferences
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Installed latest video drivers from ATI
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Thanks,
Jim

According to a few google searches the dll has to do with either itunes or quick time. The quick time fix was to go to control panel, programs, click on quick time then repair. If you have itunes install do the same but there might not be a repair option when you highlite.
Go to the adobe website to see if there is a quick time viewer for Windows 7 64 bit.
http://www.apple.com/quicktime/download/
I don't have itunes or Quicktime installed on either computer. I can't remember if the CS4 Extended disk install quicktime. All I installed off the Disk was CS4 Extended and Bridge.

PREMIERE PRO CS4 CRASHES every time I try to export to media....

Import a file in whatever format (MPEG 2, MPEG 4, AVI, etc.), I add effects (or leave the file untouched) and then try to export it to MEDIA...Then Premiere Pro CS4 crashes giving me this error:
Premiere Pro has encountered an error.
[..\..\Scr\Component\ComponentFactory.cpp-119]
After pressing "continue" it brings another message:
Sorry, a serious error has ocurred that requires Adobe Premiere Pro to shut down. We wil attempt to save your current project.
I press OK and the Crash Report dialog box appears....
I installed Premiere Suite 3 weeks ago and I have never used this software before....Premiere has never allowed me to export any file...
My Lap Top has Windows 7 Ultimate - 64 with NVidia GT 130 1 GB video card, 8 GB of RAM, 1 TB of HD and 1920 x 1080 P display...
Any advice? or somebody who has had the same problem?
Thanking you for your time and courtesies in assisting me, please receive my best regards.
AZUARO

Have you just installed the software or applied
updates also?
Updates are needed for premiere as well as Media and other.......
Ciao
Giorgio

AfterEffects CS4 Crash on Output Module Windows Media

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