Agent and Supervisor Desktop is in Partial service

Hi,
My CAD and CSD shows the status in the bottom as Partial service,when i analyse the service status by clicking on that " Agent Statistics Viewing is Inactive ". What i need to do to enable it.My environment is CME 7.0 , UCCX 7.0 with IP Communicator.
Thanks,
Hari

Hey Jasper,
Please do the following and attach the log for my review.
On the agent desktop, go to c:\program files\cisco\desktop\config
Open agent.cfg in notepad
Configure Threshold=OFF to Threshold=DEBUG
Close any version of agent desktop that's open on the computer, and relogin in. Once you are logged in and see partical service... close the agent desktop program.
Please attach the log file for that time period to this post. The log file is lcoated in
c:\Program Files\Cisco\Desktop\log
Please confirm you are able to login and pull historical reports for the last 24 hours as well.
Is this an HA setup for single server?

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