Agent Assignment using rule !!!

Hi,
am using standard Woerkflow template WS20000317(PM notifications).It has standard tasks TS20000544(Process notifications),TS20000545(Edit new notifications),TS20000546(Complete Notifications). In each of these tasks, the agent determination should be thru a standard rule AC00000171(std. role for maint. not.) (Function Module QQWF_RESPONSIBLE_FOR_NOTIF). But this rule is not picking up the person responsible/user responsible from the Notification header.The requirement is that when a person creates a notification thru iw21, he assigns a user responsible in notification header. Now the workflow shud start and send a mail to this user responsible.But its not happening. I dont want to assign explicitly the agents for the tasks but want that it shud pick up from notification header or tasks tab user responsible.
Regards,
Saurabh

Hi Saurabh,
Please check if the follwoing links help you:
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/70c6c6e7-3ede-2a10-deb8-8da2071fbaf0
https://forums.sdn.sap.com/click.jspa?searchID=18799375&messageID=3969921
http://****************/Tutorials/Workflow/adhocAgent/Assignment1.htm
http://****************/Tutorials/Workflow/Workflow.htm
https://www.sdn.sap.com/irj/scn/wiki?path=/display/abap/workflow%252bscenario
/people/sapna.modi/blog/2007/02/19/workflows-for-dummies--introductionpart-i
Hope this helps!
Regards,
Saumya

Similar Messages

Agent Assignment Missing

Hi Experts,
I have created a custom workflow which has a user decision step. We have used a rule for agent assignment and we have also maintained General task: can be edited by all users. We have implemented deadline monitoring for this step.
When we moved this workflow to QA, agent assignment (General task: can be edited by all users) was not transported.
Now when we executed the workflow, agent was not determined, but still deadline emails were triggered.
Is this correct ? Shouldnt the workflow go into an Error state as no agent was determined ?
Note: I know that we can transport agent assignment using RE_RHMOVE30.
Thanks.

Requested start states , when the workitem must be sent to user's inbox, In Simple, it mentions after how much interval of time the workitem will in the user's inbox
In your case after 3 Mins of.... (check it) the workitem will be in the user's inbox,
and coming to Latest End , it is a grace period to user to act on the workitems, if user does not act on the workitem then this deadline is reached, in your case teh suer has give one day , if he does not act on the workitem with in one day the deadline is reached.

Agent assignment in Workflows using Rules.

what is Agent assignment in Workflows using Rules.

Hi
[Check this article|https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/70c6c6e7-3ede-2a10-deb8-8da2071fbaf0]
Regards
Pavan

Agent Determination using a Rule

Hi All,
I tried finding related threads, but was not able to find anything that exactly matches this issue.
I have an Activity type task to which I have assigne a rule for agent determination. I am assigning the SAP userid to the actor_tab in the function module. This is the code I am using:
ACTOR_TAB-OTYPE = 'US'.
ACTOR_TAB-OBJID = 'AJOHN'.
APPEND ACTOR_TAB.
But, when I try to simulate the rule in PFAC, it says "no agent found". What am I doing wrong?

I created a function module called ztest_rule in se37 and put your exact code. I then created a rule called ztest_rule in PFAC and chose Agent Determination: Function to be executed and entered ztest_rule as my function module. When I hit the little abacus and then the wrench in PFAC to test, it returns US AJOHN.

Assigning Territory Attribtues Using Rule Builder

Hi ,
I am not able to assing the Territory Attributes using the Rule Builder.
1. I have create the Rule Policy and Rule set in the Rule Builder.
2. Under the territory I assigned myself as employee and I have created a Rule saying that 'if the Account Hierarchy is X then the Terriotry is X'
3. I go to the Trade Promotion applicaton.
i. I search for the Account hierarchy, the Terrioty is defaulted but no Account Hierarchies are found Under that.
ii. when I search for all the available account Hierarhcies and assign the one that I used in the rule I get a warning '' Account Hierarchy X is not assigned to Territory X "
What additional steps am I missing . Is it possible to assign Territory attributes using rule builder. Is there any other way of doing it.
Thank you,
Siva

HI,
You need to run a program to update the territory relationships/chnages..
you can search for it in se38 -- terrProcrel..
rgds,
Venkat

In a Real time project what would be the agent assignment attribute setting

Dear Experts,
I have never worked on a workflow project. I have been only practising workflow on a IDES system. I would like to know in a real live production system what settings do we use when we define the agent assignment at the task level? Do we set the attribute as GENERAL TASK always?
To be more specific as in the task attributes we have many options like
GENERAL TASK
GENERAL FORWARDING ALLOWED,
GENERAL FORWARDING NOT ALLOWED AND
FORWARDING NOT ALLOWED.
From the first three options which is most generally used in a real time projects?
AND
is it necessary to always set the attribute as GENERAL TASK before transporting the workflow definition to other systems from the development system?
appreciate your help on the same.
cheers
chky

Hello Learner,
It depends on the requirement, but in most of the cases we assign the task as general task.
To have some more information on the various attributes,
·        General task
If you define a task as a general task, all users can execute the task. This is useful if the task is used in a workflow and you only want to define the recipients in the step definition. A recipient can forward associated work items to all users.
Work items whose tasks are defined as general tasks and for which no responsible agents or default rules are defined are offered to all users of the SAP System for execution in their Business Workplaces.
·        General forwarding allowed
A work item that represents a task with this property can be forwarded by one of its recipients to all users, even if they are not possible agents of the task.
·        General forwarding not allowed
A work item that represents a task with this property can be forwarded by one of its recipients only to the possible agents of the task.
·        Forwarding not allowed
A work item that represents a task with this property cannot be forwarded by one of its recipients.
Hope this will help.
Regards,
Sam

Agent Assignment Doesn't work For Some Users

Hi all,
In OOCU_RESP there are four agents in a responsibility. But only one (say A) of the four gets tasks in Inbox. The other three (say B, C, D) get nothing.
I removed A from the responsibility and B, C, D still get nothing. In SWIA the log shows no agent assigned. But in SWI2_DIAG there is no error info.
In OOCU_RESP, Simulate rule resolution, i can get all 4 agents assigned.
I feel like there is something wrong with B, C, D's SAP account settings. But I have no clue what it can be. Advise please!

Hi Dayong
Please check the Agent Assignment settings of the task used for sending the WI to the users. Is the task set to General task or specific agents are listed there?
PFTC->Supply the Task-> Additional Data -> Agent Assignment
Also, check if these agents are listed in Excluded agents in the Workflow Step.
regards,
Modak

Function Module to Insert Agent assignment upon creation of Responsibility

Hi Friends,
Using BDC I am able to create Resposibilities in Responsibilities tab of PFAC tcode.
I need to insert Agent assignment under created Responsibility.
Actually In Tcode PFAC I enter Rule then select change button this will lead us to next screen there i select Responsibilities tab
there I select create button then it will give a pop-up in that i will enter Object abbr. and Name then i will select continue.
then next i will enter category then select save.
Up to this using recording I am able to create Responsibilities but here i need to come back and i need to select just now created
Responsibility and i need to select insert agent assignment icon then it will give popup there i need to select Orgnizational unit then continue then it will give small popup ther i need to give search term (what ever we entered in Object abbr.) then continue again one popup will come ther we need to select that Org.unit check box then continue then it will one more popup there i need to select create then it will be inserted under Responsibilitty.
In the above entire explanation I am able do upto create Responsibilities but to insert agent assignment we need to come back after save but it is not possible through Recording because after save Recording will be ended.
So could you please guid me how to insert agent assignment under just created Responsibility.
If there is any function module to do that please suggest me .
Thanks
Chandu

Hi,
I tried like that also.
Whenever we need to insert agent assignment under just created Responsibility we need to select just created responsibility
created by first BDC . But in seccond BDC WITH TCODE OOCU_RESP Recording is not capturing that action (selecting just created Responsibility).
It is giving the message 'You did not select a valid object' in the status bar.
So It is unable to insert agent assignment under responsibility.
I think there would a function module which insert agent assignment under selected responsibility.
If anybody knows please suggest me or am I making any mistake ?
If you would like to see my code pls find below.
*& Report YCRM_CREATE_REPBLT_AGENT
REPORT ycrm_create_repblt_agent.
*Selection Screen
PARAMETERS : p_rule TYPE pdtask-seark OBLIGATORY,
             p_file TYPE rlgrap-filename OBLIGATORY.
*Data Declarations
TYPES : BEGIN OF ty_resp,
        short    TYPE p1000-short,
        stext    TYPE p1000-stext,
        category TYPE ro_expr, "EDIT_BIND_DEF-EXPR_LOW(02),
        END OF ty_resp.
DATA : it_resp TYPE TABLE OF ty_resp,
       wa_resp TYPE ty_resp,
       p_file1 TYPE string.
DATA : it_bdcdata    TYPE TABLE OF bdcdata,
       wa_bdcdata    TYPE bdcdata,
       it_bdcmsgcoll TYPE TABLE OF bdcmsgcoll,
       wa_bdcmsgcoll TYPE bdcmsgcoll.
*Constants Declarations
CONSTANTS : c_x        TYPE c VALUE 'X',
            c_tcode(4) TYPE c VALUE 'PFAC',
            c_mode     TYPE c VALUE 'A'.
*AT SELECTION-SCREEN event for providing f4 help for input file
AT SELECTION-SCREEN ON VALUE-REQUEST FOR p_file.
PERFORM file_on_f4.
*Start of selectin event.
START-OF-SELECTION.
File Upload
PERFORM upload_file.
*BDC Logic
PERFORM bdc_to_create_rep.
*&      Form BDC_DYNPRO
      text
     -->P_0061   text
     -->P_0062   text
FORM bdc_dynpro USING    fp_program "value(p_0061)
                          fp_dynpro. "value(p_0062).
CLEAR wa_bdcdata.
wa_bdcdata-program = fp_program.
wa_bdcdata-dynpro   = fp_dynpro.
wa_bdcdata-dynbegin = c_x.
APPEND wa_bdcdata TO it_bdcdata.
ENDFORM.                    " BDC_DYNPRO
*&      Form BDC_FIELD
      text
     -->P_0066   text
     -->P_0067   text
FORM bdc_field USING    fp_fnam "value(p_0066)
                         fp_fval. "value(p_0067).
CLEAR wa_bdcdata.
wa_bdcdata-fnam = fp_fnam.
wa_bdcdata-fval = fp_fval.
*WA_BDCDATA-DYNBEGIN = C_X.
APPEND wa_bdcdata TO it_bdcdata.
ENDFORM.                    " BDC_FIELD
*&      Form FILE_ON_F4
      text
--> p1        text
<-- p2        text
FORM file_on_f4 .
CALL FUNCTION 'KD_GET_FILENAME_ON_F4'
    EXPORTING
      field_name    = 'P_FILE'
    CHANGING
      file_name     = p_file
    EXCEPTIONS
      mask_too_long = 1
      OTHERS        = 2.
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDFORM.                    " FILE_ON_F4
*&      Form UPLOAD_FILE
      text
--> p1        text
<-- p2        text
FORM upload_file .
p_file1 = p_file.
CALL METHOD cl_gui_frontend_services=>gui_upload
    EXPORTING
      filename                = p_file1
      has_field_separator     = 'X'
    CHANGING
      data_tab                = it_resp
    EXCEPTIONS
      file_open_error         = 1
      file_read_error         = 2
      no_batch                = 3
      gui_refuse_filetransfer = 4
      invalid_type            = 5
      no_authority            = 6
      unknown_error           = 7
      bad_data_format         = 8
      header_not_allowed      = 9
      separator_not_allowed   = 10
      header_too_long         = 11
      unknown_dp_error        = 12
      access_denied           = 13
      dp_out_of_memory        = 14
      disk_full               = 15
      dp_timeout              = 16
      not_supported_by_gui    = 17
      error_no_gui            = 18
      OTHERS                  = 19.
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
           WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDFORM.                    " UPLOAD_FILE
*&      Form BDC_TO_CREATE_REP
      text
--> p1        text
<-- p2        text
FORM bdc_to_create_rep .
LOOP AT it_resp INTO wa_resp.
    REFRESH : it_bdcdata,
              it_bdcmsgcoll.
*Screen 0600
    PERFORM bdc_dynpro      USING 'SAPLRHWS' '0600'.
    PERFORM bdc_field       USING 'BDC_CURSOR'
                                  'PDTASK-SEARK'.
    PERFORM bdc_field       USING 'BDC_OKCODE'
                                  '=AEND'.
    PERFORM bdc_field       USING 'PDTASK-SEARK'
                                   p_rule. "'90000159'.
*Screen 0040
    PERFORM bdc_dynpro      USING 'SAPLRHWS' '0040'.
    PERFORM bdc_field       USING 'BDC_OKCODE'
                                  '=RESP'.
    PERFORM bdc_field       USING 'BDC_CURSOR'
                                  'HRS1000-SHORT'.
    PERFORM bdc_field       USING 'HRS1000-SHORT'
                                  'Z99999999972'.
    PERFORM bdc_field       USING 'HRS1000-STEXT'
                                  'Category (RUN -SUPPORT) + C&PS Web'.
    PERFORM bdc_field       USING 'HRS1203-ACTOR_FLAG'
                                  'R'.
*Screen 0040
    PERFORM bdc_dynpro      USING 'SAPLRHWS' '0040'.
    PERFORM bdc_field       USING 'BDC_OKCODE'
                                  '=INSE'.
    PERFORM bdc_field       USING 'BDC_CURSOR'
                                  'DATESET'.
    PERFORM bdc_field       USING 'DATESET'
                                  'O'.
*Screen 0300
    PERFORM bdc_dynpro      USING 'SAPLSPO4' '0300'.
    PERFORM bdc_field       USING 'BDC_CURSOR'
                                  'SVALD-VALUE(02)'.
    PERFORM bdc_field       USING 'BDC_OKCODE'
                                  '=FURT'.
    PERFORM bdc_field       USING 'SVALD-VALUE(01)'
                                   wa_resp-short. "'PL-BK'.
    PERFORM bdc_field       USING 'SVALD-VALUE(02)'
                                   wa_resp-stext. "'Plan - BendixKing Team'.
*Screen 0200
    PERFORM bdc_dynpro      USING 'SAPLRHUZ' '0200'.
    PERFORM bdc_field       USING 'BDC_CURSOR'
                                  'EDIT_BIND_DEF-EXPR_LOW(02)'.
    PERFORM bdc_field       USING 'BDC_OKCODE'
                                  '=SAVE'.
   PERFORM bdc_field       USING 'P1000-BEGDA'
                             '23.03.2011'.
   perform bdc_field       using 'P1000-ENDDA'
                             '31.12.9999'.
    PERFORM bdc_field       USING 'P1000-SHORT'
                                   wa_resp-short. "'PL-BK'.
    PERFORM bdc_field       USING 'P1000-STEXT'
                                   wa_resp-stext. "'Plan - BendixKing Team'.
    PERFORM bdc_field       USING 'EDIT_BIND_DEF-EXPR_LOW(02)'
                                   wa_resp-category.        "'z11'.
    CALL TRANSACTION c_tcode USING it_bdcdata
                             MODE c_mode
                             MESSAGES INTO it_bdcmsgcoll.
    IF sy-subrc <> 0.
      MESSAGE i001(ymsg)."Error Message
     ROLLBACK WORK.
    ELSE.
      REFRESH : it_bdcdata,
                it_bdcmsgcoll.
**screen 0410
      PERFORM bdc_dynpro      USING 'SAPLRHUZ' '0410'.
      PERFORM bdc_field       USING 'BDC_CURSOR'
                                    'P1000-OBJID'.
      PERFORM bdc_field       USING 'BDC_OKCODE'
                                    '=CHG'.
      PERFORM bdc_field       USING 'P1000-OBJID'
                                     p_rule. "'90000162'.
**screen 0420
      PERFORM bdc_dynpro      USING 'SAPLRHUZ' '0420'.
      PERFORM bdc_field       USING 'BDC_OKCODE'
                                    '=RELI'.
      PERFORM bdc_field       USING 'DATESET'
                                    'O'.
**screen 0110
      PERFORM bdc_dynpro      USING 'SAPLRHW0' '0110'.
      PERFORM bdc_field       USING 'BDC_OKCODE'
                                    '=CONT'.
**screen 0100
      PERFORM bdc_dynpro      USING 'SAPLRHWL' '0100'.
*perform bdc_field       using 'BDC_CURSOR'
                             'PCHDY-SEARK'.
      PERFORM bdc_field       USING 'BDC_OKCODE'
                                    '=CONT'.
      PERFORM bdc_field       USING 'PCHDY-SEARK'
                                     wa_resp-short. "'PL-BK'.
**screen 0120
      PERFORM bdc_dynpro      USING 'SAPMSSY0' '0120'.
*perform bdc_field       using 'BDC_CURSOR'
                             '04/03'.
      PERFORM bdc_field       USING 'BDC_OKCODE'
                                    '=ENTR'.
**screen 0400
      PERFORM bdc_dynpro      USING 'SAPLRHUA' '0400'.
      PERFORM bdc_field       USING 'BDC_OKCODE'
                                    '=INSE'.
*perform bdc_field       using 'BDC_CURSOR'
                             'PERIOD-BEGDA'.
      PERFORM bdc_field       USING 'PERIOD-BEGDA'
                                    '29.03.2011'.
      PERFORM bdc_field       USING 'PERIOD-ENDDA'
                                    '31.12.9999'.
      CALL TRANSACTION 'OOCU_RESP' USING it_bdcdata
                                   MODE c_mode
                                   MESSAGES INTO it_bdcmsgcoll.
      IF sy-subrc <> 0.
        MESSAGE i001(ymsg)."Error Message
        ROLLBACK WORK.
      ELSE.
        MESSAGE i000(ymsg)."Success Message
      ENDIF.
    ENDIF.
ENDLOOP.
ENDFORM.                    " BDC_TO_CREATE_REP
Guide me on this.
Thanks

Agent determination position/ rule

HI Gurus,
I am new in workflow. For our project we have created a org structure. Which has O-S-US.
There are only two positions Agent and Lead Agent.
If I want to send an workitem to lead-agent I can send it to the position. But as our business will be maintaining the org structure they want an option that in case if any user is not assigned to the Lead-agent it should inform the workflow initiator.
Do I have to use a rule, or how I do that Please help. Any other better way to do it?
I promise I will reward every helpful answer.
With thanks
Rabbi

I think you have to evaluate the agents by using a method. In side the method you need to check whether any agent is maintained in the Org. Unit if not you have to put WF_INITIATOR as the agent.
The method will return the agent ID(SAP User Id) concatenated with US in front.
Thanks
Arghadip

Agent Assignment for tasks

Hi,
i have created a ECM WF.
Now i wanna do d "Agent Assignment"
Requrement is if User A checks the ECR then User B shud approve it.
If user X checks the ECR then User Y shud approve it and so on.
Thus my requirement is Hierarchy based i.e. depending on the departments hierarchy.
Can anybody tell me how to achieve this.
Rgds & Thanks

Hi,
If your requirement is in such a way that....
for user X .... user Y is the approver
for user A..... user B is the approver,
then you can use the concept of Rule with responsibilities where in which you can find the approver based on a particular condition. The documentation to create the same can be found from the link below from help.sap.com
http://help.sap.com/saphelp_470/helpdata/EN/ef/3dc9469bbe11d189470000e8216659/content.htm
Hope this will help.
Thanks,
Samson

PO release - Wrong agent assignment issue

Hello friends,
i have a strange issue with PO release strategy . A particular PO has been assigned to release group EG and release code F2 .
But F2 has no agent assignment defined . However , The PO approval is going for another agent belonging to release code F1 . there are no user exist or BADI defined .
Please assist me what could be the issue ? i do not have debug access and the data is not consistent on test system .
thanks
Raghu V

Hi,
Which Workflow is used?
If it is the standard one then rule 20000027 is used for agent determination.
Kind regards, Rob Dielemans

Agent Assignment in Workflow

If anyone had worked on customizing the WF for Changed Sub profile, WS1200124, please tell me how to configure the role for the standard task: 1200191, Abbreviation: PDVDispProfi .
I need to use this task for two purposes, one to show to the owner of the profile and second to the manager of the owner of the profile.
I tried giving the rules 01200025 for Employee and 01200024 for the manager in agent assignment for the tasks, but the workflow hangs at these tasks.
If I hardcode the agent to some user, it works fine.
Any suggestion on what would have gone wrong?
Is something to be activated at the rule level?
Thanks in Advance.
Suryakiran

Hi Mikko,
I work on ECC5 system.
Your answer solves half of my issue.
I assign an Expression with &EMPLOYEE& as the agent to task and this sends the mail to the employee.
the Work Item Subject says "Your Dev. Profile has been change".
Now, I also need to send the same mail to the supervisor of the employee.
Here, The workitem text should be "Dev. Profile has been changed for the Employee<b> XYZ</b>".
So, I cloned the task TS01200191 to TS900001,
changed the text accordingly and
created a container element "PERSON"
inserted this element as a variable in the text.
I need to pass this PERSON to the task in the binding from workflow.
This PERSON should be created in the workflow container and filled.
Please confirm if this procedure works or if there is a better one.
Thanks.

Dynamic roles in Agent Assignment

Dear All
I have a requirement of assigning dynamic roles which is stored in container element. When i select the role in the agent assignment of the task all the system roles come in the drop down. How to assign the role stored in the container element in agent assignment.
Thanx in advance

You can use a simple rule that returns the agents having that role FM PRGN_READ_USERS_FOR_ONE_AGR will do the trick.
Or else I think you can just use a role as an expression (haven't done this myself). Just as you would pass in USUSERNAME, prefix it with AG. You may have an issue with data types though if the role name is longer than the standard HR object name, I haven't tried it for this very reason.

Loss of tasks agent assignment when transported

I have a task in a workflow with an agent assignment. When I transport the workflow, I lose the agent assignment. How can I fix this? I tried to re-transport the workflow but it did not help things.
A little more information: the agent assignment is to a Position that I had existing in the development environment, but not in the test environment before the first transport of the workflow (I forgot to create it).
I have now created it, but still cannot get the agent assigned.

G'day Anthony,
Are you refering to use of the Position against the Task as a Possible Agent or at the step level as the Responsible Agent?
Typically you don't transport the possible agent info because as you've realised the Org data isn't the same between systems. Realistically you normally would want different possible agents anyway during testing and QA. This does mean that you need to set up possible agents after transport.
If you're refering to step level responsible agent, the use of a position directly is not recommended. In this case you could try using the position as the only possible agent and leave the responsible agent at the step blank (therefore it will go to all possible). Alternatively you can have a simple resposibility rule which will allow you to maintain the position though OOCU_RESP in each system/client.
Good luck,
Mark

Decision should Not go to all SAP Users if no agent found in rule. How to ?

I am determining user agents in rule , when agent is find decision is going to only the agent sap inbox which is fine.
in some cases no agent is found , at that time decision is going to all SAP users in the system.
I am using Generic Decision task with General task in agent assignment step.
As per our requirement if no agent is found it should do nothing ( means no decision to all users ).
Please help me how can i acheive this .
Regards,
VeeraBrahmam

Hi VeeraBrahmam,
Does you rule call a function or is it a rule with responsibilities?
If it is a responsibility rule then you could create a catch all responsibility so if no user is found in the other responsibilities you could send the work item to a backup user or admin user who could take action.
If you set the flag as Rick suggested it will set the work item to error so make sure you are aware of this and check work items in error on a regualr basis.
You could copy the Generic User task TS00008267 and maybe set more restrictive users rather than have it set as general. However this means more maintainence.
Regards,
Eddie

Agent Assignment using rule !!!

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