Agent Automatic Call Recording

Hi,
I want to save agent voice records on UCCX but I do not want to use ‘Voice Contact Work Flow List’ method. (http://dreamforccie.wordpress.com/2010/03/30/automatic-call-recording-at-uccx/)
I want store all agent voice records out side of the UCCX server storage (external storage). Because I will some storage problems when i store all records in the UCCX server.
Is there any way to make this, 3th party or etc. ??

There is a Cisco solution: Cisco Unified Workforce Optimization.
And then there are all kinds of 3rd party solutions out there to choose from.
Anthony Holloway
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Similar Messages

  • UCCX call recording

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    Hi,
    Cisco recommend to use recording on demand feature when you don´t have an additional recording solution because UCCX doesn´t have the space and performance to record all agents sessions, but you can do it.
    I really recommend you to use another recording solution like Cisco Media Sense for example.
    Note: If you apply this config and then have issues, you won´t have TAC support.
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    http://dreamforccie.wordpress.com/2010/03/30/automatic-call-recording-at-uccx/
    Regards.
    If it was useful please rate.

  • Cisco Unified WFO - Call Recording and Quality Management with Extension Mobility agents

    Hi All,
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    Hi,
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  • Contact Center Call recording

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  • UCCX Premium Call Recording

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  • Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

    Welcome to the Cisco Support Community Ask the Expert conversation.  This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
    Monday, January 19th, 2015 to Friday, January 30th, 2015
    Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
    Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS)  Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
    ** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response.  **
    Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video  community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

    Hi Maheshwar,
    Thank you for your query. Please find my response below:
    1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
    Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
    Please refer to the following link:
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
    Option
    Notes
    Recording
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    With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
    Please refer to the following link and use the search field under Collaboration Technology:
    https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
    2> Which end points are supported for recording via HCS call control?
    Answer: The following link should help clarify this:
    http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
    Please let us know if you have any follow up questions. Hope this is helpful.
    Regards,
    Harmit Singh.

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    Please use the star ratings to help drive great content to the top of searches.

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    Anthony Holloway
    Please use the star ratings to help drive great content to the top of searches.
    EDIT: Added some more clarity.

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