Agent Cleanup Tool fails

Hi.
A customer wanted a way to force off agents if any upgrade to 11.3.1 fails, and they need to send out a techician.
Used to have an old version with the cleanup tool to send with yhem, with a batch-file with all prepped.
Download the latest version, but I cant get it going...
Tried on different machines, but it falies every time.
Starting tool manually to set all settings.
Ticks "Uninstall ZENworks Agent". Unticks Vanish (want to have it on an USB).
Creates a key and password in ZCC via KeyGenerator and puts that in the feilds for "Support Key Information".
Thats it. Creates batchfile, and runs it "as administrator".
Firs twi steps works fine, ZFDE and LocationAwareness/ZESM. Both completed.
So for ZAA. Running very long time (10-15 minutes) and the reports FAILED.
In the log, the last line says:
08-27-2014 16:37:24.721: Command Timed out without returning an ExitCode
08-27-2014 16:37:25.205: In 'ZENworksCleanupTool' Returning '1460' from Executing Command F:\ZENworksCleanupToolPkg\AgentCleanup.exe -skipZU -silent -casa -restoregina -logpath="F:\ZENworksCleanupToolPkg\Logs\zcmRemoval .log"
The result is, efter reboot that there still is a line in Add/Remove Program that says "ZenWorks". It seems to be half uninstalled. There is now no way to uninstall that way.
A new version of the agent cant be installed either, because it thinks its already installed... The only way to get around is to re-image the machine. And that is what I did NOT want...
Am I doing something wrong?
/Stefan

I would recommend an SR if the tool if failing so that can be fixed.
Alternately, I have often been able to generate a list of installed MSIs
and just run "msiexec /x {guid}" of all the MSIs that are ZCM related.
The msiexec trick will not work if "Agent Self Defense" is enabled and
may or may not work otherwise.
Even after using msiexec, there may still need to be some file and reg
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On 8/27/2014 10:46 AM, stesjo wrote:
>
> Hi.
> A customer wanted a way to force off agents if any upgrade to 11.3.1
> fails, and they need to send out a techician.
> Used to have an old version with the cleanup tool to send with yhem,
> with a batch-file with all prepped.
> Download the latest version, but I cant get it going...
> Tried on different machines, but it falies every time.
> Starting tool manually to set all settings.
> Ticks "Uninstall ZENworks Agent". Unticks Vanish (want to have it on an
> USB).
> Creates a key and password in ZCC via KeyGenerator and puts that in the
> feilds for "Support Key Information".
> Thats it. Creates batchfile, and runs it "as administrator".
> Firs twi steps works fine, ZFDE and LocationAwareness/ZESM. Both
> completed.
> So for ZAA. Running very long time (10-15 minutes) and the reports
> FAILED.
> In the log, the last line says:
> 08-27-2014 16:37:24.721: Command Timed out without returning an
> ExitCode
> 08-27-2014 16:37:25.205: In 'ZENworksCleanupTool' Returning '1460' from
> Executing Command F:\ZENworksCleanupToolPkg\AgentCleanup.exe -skipZU
> -silent -casa -restoregina
> -logpath="F:\ZENworksCleanupToolPkg\Logs\zcmRemoval .log"
> The result is, efter reboot that there still is a line in Add/Remove
> Program that says "ZenWorks". It seems to be half uninstalled. There is
> now no way to uninstall that way.
> A new version of the agent cant be installed either, because it thinks
> its already installed... The only way to get around is to re-image the
> machine. And that is what I did NOT want...
>
> Am I doing something wrong?
> /Stefan
>
>
Going to Brainshare 2014? Ask Me for a Discount Code!
http://www.brainshare.com
Craig Wilson - MCNE, MCSE, CCNA
Novell Technical Support Engineer
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

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