Agent console in Remote Support Platform

Hi Experts,
What is agent console in Remote Support platform?Also in the active task when you view the task there is an option named communication in the communication tab there is an option of customize so what is the reason behind it.
Thanks in advance -
Mona.

Hello,
RSP consists of the following two applications:
1. RSP Agent Service - This is a windows service, instantly running on a server (preferably SAP Business One server machine). The service itself does not have any UI, it is a background process. This is the "application logic".
2. RSP Agent Console - The console is the user interface to configure, manage and use the RSP service. It can connect to a locally installed RSP Agent service or to a remotely installed RSP Agent Service (within the company intranet).
As for the communication settings in the task details:
- Every  RSP task generates a report (XML file, HTML file) which is then sent by email to configured recipients or to SAP.
- Communication channels specify, where, how and to whom the reports will be sent (email, SAP, saved locally to a directory).
- By default, all tasks use the default settings configured in the RSP configuration.
- The default settings can be overriden by the task specific configuration of communication channels. For example, for example you can configure the task to send the results to specific email recipients which are different from those configured in the RSP configuration. Or, you can turn off sending the results to SAP for a selected task. This way you can route results of task to relevant support people (experts) who are interested in them.
If you have any more comments or questions, I will be happy to answer.
Best regards
Jan
Product Management, SAP Business One

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