Agent DashBoard Issue

Hi All,
          After adding some action box Trabs Group, I can't see my agent dash board anymore. I have checked all the slots. Even after swtiching back to the defualt Action box, I still don't see my dashboard. I'll appreciate your comments and solotion.
Thanks
Umar

How did you solve this message? I am having the same problem

Similar Messages

  • Error after creating a new item in 'Case Worker'-- 'Agent Dashboard'-- 'Task Details' screen

    In 'Case Worker'-->'Agent Dashboard'--> 'Task Details' screen, I have created a item named 'YEARS' using 'Create Item' in 'Personalize Page' screen. It is not going to tasks page and giving error as "
    oracle.apps.fnd.framework.OAException: No entities found, entityMaps not defined for attachment item (YEARS)." How can I remove this field now..

    Please see the suggested solutions in the following docs.
    Entity Maps Not Defined For Attachment Error When Selecting A Deliverable (Doc ID 358385.1)
    Corrupt Personalization - No Entities Found Entitymaps Not Defined For Attachment Item (Doc ID 1085011.1)
    R12:Supplier Page Unexpected Error: 'No Entities Found EntityMaps not Defined for Attachment Item' (Doc ID 1361320.1
    Geography Hierarchy No Entities Found, EntityMaps Not Defined For Attachment Item (Doc ID 831088.1)
    Depot Repair Bulk Receiving Error: "No entities found, entityMaps not defined for attachment item" (Doc ID 1357977.1)
    Thanks,
    Hussein

  • Agent determination issue with no error, cant use SWPR?

    Hello gurus.
    We currently have 81 invoices that have workflow status "in process". However, the last line of this status is "agent determination issue". I've assigned the appropriate user in PFOM and i want to restart the workflow item, but i cannot use SWPR.
    Normally it should be in error and you can use SWPR, and that fixes everything- however why is the workflow still "in process" and not in error? and how can i complete the workflow item now that the agent has been assigned? do i just create a new workflow using SWUE and delete the old one? Many thanks.

    Hi,
    OK then try like this , as you said you do not have authorizations to SWI1_RULE right so do teh below steps,
    1. Execute SE37 and execute the fucntion module ALINK_CALL_TRANSACTION.
    2. Now mention the txn name as SWI1_RULE.
    3. Now you should be able to see teh initial screen of the txn.
    4. Now enter teh workitem ID which is in ready state not the top workitem ID, the workitem for which the agent is not assigned. Click F8.
    5. Now choose that workitem ID and click CTRL + SHIFT + F11.
    it should re evalutae the agents, if this is also not determing then make a note of the RULE ID from activity step and open the txn by using the above function module and try to simulate the rule or please let us know what is the rule type.
    Regards
    Pavan

  • Agent Dashboard - system information

    Hi,
    In WebIC, when you click on date&time displayed on bottom right corner, an agent dashboard pops up.
    In CRM 4.0 or 5.0, SID along with client is visible in WebIC Agent Dashboard. This is very useful to let you know in which system you are working on, especially when you have multiple clients in DEV or QA.
    Unfortunately, in CRM 2007 I haven't been able to see this SID & client information.
    I came across SAPNOTE 972520, but our system already contains this note.
    Is there a configuration required somewhere to define what information should be visible in "system information" part of agent dashboard?
    Any help would be appreciated.
    Regards,
    Kaushal

    Seems like SAP has switched methods in class CL_CRM_IC_SYSTEM_INFORMATION
    For getting system information they used method SYSTEM_INFORMATION_TO_STRING
    Now they are using method DETERMINE_SYSTEM_INFORMATION which doesnt contain the SSID any longer, only the domain.
    You can check this in page AgentDashboard.htm of component IC_BASE
    line 109 (depending on system status)
    Best regards
    Michael

  • Agent Dashboard

    Hi All,
    can you please tell where I can enter the phonenr in the Agent dashboard or does it come directly from the CTI System? lookt at the picture I sent.

    Hi All,
    I have got the answer of this question.
    However not every CMS system might be prepared to process this information – so it is recommended to align with your CMS vendor before starting to use this new feature. Changes in agent to channel / queue assignment that happen on CMS side are transferred to CRM via the (also already existing) userChanged ICI SOAP message.
    Thank you & Best Regards,
    Yoro

  • Agent Dashboard Profile

    I am seeking information about the user profile that is named in the Agent Dashboard, and how these are set-up.  We are using CRM 4.0 Web Client.  This particular agent dashboard screen is located on the main default login page of the web client and by clicking on the date in the lower right corner of this main page.

    Hi
    Sorry for the delayed reply i havnt looked in to ibots for last few months...
    Steps to configure device..
    After login into analytics....click on ur username u used to login and select My Account..there u can Add email..
    As for as i know u can do this only if u are sending ibots to few users...
    we have to create SA system subject area as shown in below URL
    http://oraclebizint.wordpress.com/2008/04/25/oracle-bi-ee-101332-sa-system-subject-area-autoloading-profiles-and-bursting/
    please send a test mail to [email protected] i will send u a doc with screen shots on how to add Device..
    Apologies again...for the delayed reply

  • SCOM Agent installation Issue

    Dear all,
    We have SCOM 2012 r2 , when we install agent through discovery . We got the below error
    The Operations Manager Server cannot process the install/uninstall request for computer xxxxx due to failure of operating system version verification.
    Operation: Agent Install
    Install account: XXXXX
    Error Code: 80070035
    Error Description: The network path was not found.
    Any idea what would be the issue here ?
    Gone through some forum , but no luck
    http://www.scapaot.de/blog/?p=291
    Thanks,
    74KMS

    Hi
    Kevin Holman has a great blog on troubleshooting agent install issues here:
    http://blogs.technet.com/b/kevinholman/archive/2009/01/27/console-based-agent-deployment-troubleshooting-table.aspx
    The error you state has "Manual Agent Install" as the "fix".
    Could you confirm:
    1. The agent is in the same domain as the SCOM Management Server?
    2. Can you do an NSLookup from the Management Server to the agent FQDN?
    3. If you try and install the agent manually, do you get an error or does it complete?
    Cheers
    Graham

  • Custom clearing agent payment issue

    Dear experts
    Purchase  order  was created  and  the  material was  received  on   port (imports).
    custom clearing  agent has  cleared  the goods.
    now   custom   clearing  agent needs  his  charges.
    the  inv  from vendor with reference to PO is not received.
    any  solution  to  settle  the  custom  clearing  agent  payments.
    till  the  inv. from  vendor  not  received custom agent payment  is is pending.
    what  should  be  done  to  resolve  this  issue.

    Hi,
    Copy one of your freight condition types and create a new condition type as custom clearing charges, please ensure that condition category is Delivery charges (B). In calculation schema enter this condition type at the appropriate position. Now when creating the PO, enter this condition type put the value, then select this condition type and go to details, here you will have a field to enter the vendor code, there key in the vendor code of custom clearing agent.
    Now in MIRO enter PO no. and choose layout for Planned delivery cost, you can now enter the value for your agent and pay him.
    Note: Please use this to pay only for service charge for the agent, for payment of custom duty you should use the condition type for custom duty and key in the vendor code for the customs clearing office there so that its easy to differentiate between custom duty and the service charges charged by clearing agent.
    Regards
    Chandra Shekhar

  • Bi Dashboards issue works properly some times and after not display pointers data and give un expected error and throw login window

    HI,
    I have toff situation where  we deployed bi dashboards in our site and it works some time and some times not,
    and some times it keep loading and throw a login window.
    works when
    we restart performance point service  and if not work
    we re create secure store service and generated new key and create new pps service application
    before that we stopped secure store and pps service  using c.a in application server
    we are using ssas for datasource to connect  from dashboard designer
    we have seperate server for ssas dbs
    seperate application server running: pps service and secure store service
    two web front ends:  one of running secure store
    1 Domain controller + central admin service running
    some times after 4 -5 hours bi dashboards works , we dashboards not display data and throw un expected errors,
    also when we try to connect using a dashboard designer from a seperate client machine in same domain ,we have same issue , we unable to connect to ssas datasource server, and if connect some times unable to deploy dashboards.
    we tried every thin icreased server time out values  in ssas server
    :\Program Files\Microsoft SQL Server\MSAS10_50.MSSQLSERVER\OLAP\Config\msmdsrv.ini. in this location
    and in 
    c:\program files\common files\microsoft shared\web server extensions\14\webclients\ppsmonitoringServer\client.config
    maxStringContentLength="2147483647"
    maxNameTableCharCount="2147483647"
    maxBytesPerRead="2147483647"
    maxArrayLength="2147483647"
    maxDepth="2147483647" />
    even we have same issue
    is some thing happening when dashboards working some time and  after some time not 
    is a secure store crashing or its still request pending in IIS and not authenticating to data soruce why 
    below are the logs
    Here are the results of the log analysis :
    server wfe1 
    09/01/2014 14:43:44.66 w3wp.exe (0x2128) 0x158C PerformancePoint Service PerformancePoint Services 39 Critical A PerformancePoint service application call was aborted by the caller.  This may indicate the HttpRuntime executionTimeout for the Web Application
    is configured to a value smaller than the DataSourceQueryTimeout for the PerformancePoint Service Application. 8bc44f14-acef-49bf-b1c1-2755ea7e6e24
    09/01/2014 14:43:44.66 w3wp.exe (0x2128) 0x158C PerformancePoint Service PerformancePoint Services ef8z Critical ‏‏حدث
    استثناء
    أثناء عرض
    عنصر ويب.
    قد تساعد
    معلومات التشخيص
    التالية في
    تحديد سبب
    هذه المشكلة:  Microsoft.PerformancePoint.Scorecards.BpmException: ‏‏لقد
    انتهت
    مهلة الطلب
    أو تم
    إجهاضها. تم
    تسجيل تفاصيل
    إضافية من
    أجل المسؤول.  ‏‏رمز
    خطأ "خدمات PerformancePoint"
    هو 20700. 8bc44f14-acef-49bf-b1c1-2755ea7e6e24
    09/01/2014 14:43:44.66 w3wp.exe (0x2128) 0x158C SharePoint Foundation Runtime ba3q Medium Redirect to error.aspx?ErrorText=Request%20timed%20out%2E failed. Exception: System.Web.HttpException: The remote host closed the connection. The error code is 0x800704CD.    
    at System.Web.Hosting.IIS7WorkerRequest.RaiseCommunicationError(Int32 result, Boolean throwOnDisconnect)     at System.Web.Hosting.IIS7WorkerRequest.ExplicitFlush()     at System.Web.HttpResponse.Flush(Boolean finalFlush)    
    at System.Web.HttpResponse.End()     at Microsoft.SharePoint.Utilities.SPUtility.Redirect(String url, SPRedirectFlags flags, HttpContext context, String queryString) 8bc44f14-acef-49bf-b1c1-2755ea7e6e24
    09/01/2014 14:47:32.69 w3wp.exe (0x2128) 0x2154 Web Content Management Publishing Cache 7363 Critical Object Cache: The super reader account utilized by the cache does not have sufficient permissions to SharePoint databases. To configure the account use
    the following command 'stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue account -url webappurl'. It should be configured to be an account that has Read access to the SharePoint databases.  Additional Data:  Current default
    super reader account: NT AUTHORITY\LOCAL SERVICE 78c107cd-0d4b-46f5-8e1a-0d9b4ebc7b29
    09/01/2014 15:07:40.74 w3wp.exe (0x2128) 0x209C PerformancePoint Service PerformancePoint Services 20 Critical The user "i:Anonymous" attempted to access an item in the following location:
    http://www.xxx.xxx.sa/ar-sa/Notary/Rspointer/Lists/PerformancePoint Content/28_.000  Verify that the location exists and that the user has the "Read Items" permission. 
    Exception details: Microsoft.PerformancePoint.Scorecards.BpmException: ‏‏لقد
    انتهت
    مهلة الطلب
    أو تم
    إجهاضها. تم
    تسجيل تفاصيل
    إضافية من
    أجل المسؤول.     at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location, SPListItem item)    
    at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location)     at Microsoft.PerformancePoint.Scorecards.Store.SPDataStore.SPItemGet(RepositoryLocation location, String
    spObjectTypeId) abf0263d-7333-4e4f-9cd4-a3a4dcb700c0
    09/01/2014 15:13:25.92 w3wp.exe (0x2128) 0x18DC PerformancePoint Service PerformancePoint Services 20 Critical The user "i:Anonymous" attempted to access an item in the following location:
    http://www.xxx.xxx.sa/ar-sa/Notary/Rspointer/Lists/PerformancePoint Content/218_.000  Verify that the location exists and that the user has the "Read Items" permission. 
    Exception details: Microsoft.PerformancePoint.Scorecards.BpmException: ‏‏لقد
    انتهت
    مهلة الطلب
    أو تم
    إجهاضها. تم
    تسجيل تفاصيل
    إضافية من
    أجل المسؤول.     at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location, SPListItem item)    
    at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location)     at Microsoft.PerformancePoint.Scorecards.Store.SPDataStore.SPItemGet(RepositoryLocation location, String
    spObjectTypeId) b35bf864-54f4-43fa-88a8-44cdf938bfa2
    09/01/2014 15:11:10.87 w3wp.exe (0x2128) 0x1F88 PerformancePoint Service PerformancePoint Services 20 Critical The user "i:Anonymous" attempted to access an item in the following location:
    http://www.xxx.xxx.sa/ar-sa/Courts/Bic/Lists/PerformancePoint Content/4_.000  Verify that the location exists and that the user has the "Read Items" permission. 
    Exception details: Microsoft.PerformancePoint.Scorecards.BpmException: ‏‏لقد
    انتهت
    مهلة الطلب
    أو تم
    إجهاضها. تم
    تسجيل تفاصيل
    إضافية من
    أجل المسؤول.     at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location, SPListItem item)    
    at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location)     at Microsoft.PerformancePoint.Scorecards.Store.SPDataStore.SPItemGet(RepositoryLocation location, String
    spObjectTypeId) 7cea0eb6-214f-4d7b-a6e7-97a0fe11c956
    09/01/2014 15:11:40.87 w3wp.exe (0x2128) 0x2150 PerformancePoint Service PerformancePoint Services 20 Critical The user "i:Anonymous" attempted to access an item in the following location:
    http://www.xxx.xxx.sa/ar-sa/Notary/Rspointer/Lists/PerformancePoint Content/162_.000  Verify that the location exists and that the user has the "Read Items" permission. 
    Exception details: Microsoft.PerformancePoint.Scorecards.BpmException: ‏‏لقد
    انتهت
    مهلة الطلب
    أو تم
    إجهاضها. تم
    تسجيل تفاصيل
    إضافية من
    أجل المسؤول.     at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location, SPListItem item)    
    at Microsoft.PerformancePoint.Scorecards.Store.Dao.SPListItemDao.Get(ISPFcoCache cache, Guid webSiteID, RepositoryLocation location)     at Microsoft.PerformancePoint.Scorecards.Store.SPDataStore.SPItemGet(RepositoryLocation location, String
    spObjectTypeId) 4154222b-6ff0-4b64-81b8-d08501a19278
    server wfe 2
    09/01/2014 14:50:59.05 w3wp.exe (0x1294) 0x1D88 Web Content Management Publishing Cache 7363 Critical Object Cache: The super reader account utilized by the cache does not have sufficient permissions to SharePoint databases. To configure the account use
    the following command 'stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue account -url webappurl'. It should be configured to be an account that has Read access to the SharePoint databases.  Additional Data:  Current default
    super reader account: NT AUTHORITY\LOCAL SERVICE 382f711d-cdad-4c5d-be88-2e7d6f36dde2
    09/01/2014 14:50:59.05 w3wp.exe (0x1294) 0x1D88 Web Content Management Publishing Cache 7363 Critical Object Cache: The super reader account utilized by the cache does not have sufficient permissions to SharePoint databases. To configure the account use
    the following command 'stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue account -url webappurl'. It should be configured to be an account that has Read access to the SharePoint databases.  Additional Data:  Current default
    super reader account: NT AUTHORITY\LOCAL SERVICE 382f711d-cdad-4c5d-be88-2e7d6f36dde2
    09/01/2014 14:50:59.05 w3wp.exe (0x1294) 0x1D88 Web Content Management Publishing Cache 7363 Critical Object Cache: The super reader account utilized by the cache does not have sufficient permissions to SharePoint databases. To configure the account use
    the following command 'stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue account -url webappurl'. It should be configured to be an account that has Read access to the SharePoint databases.  Additional Data:  Current default
    super reader account: NT AUTHORITY\LOCAL SERVICE 382f711d-cdad-4c5d-be88-2e7d6f36dde2
    09/01/2014 14:50:59.05 w3wp.exe (0x1294) 0x1D88 Web Content Management Publishing Cache 7363 Critical Object Cache: The super reader account utilized by the cache does not have sufficient permissions to SharePoint databases. To configure the account use
    the following command 'stsadm -o setproperty -propertyname portalsuperreaderaccount -propertyvalue account -url webappurl'. It should be configured to be an account that has Read access to the SharePoint databases.  Additional Data:  Current default
    super reader account: NT AUTHORITY\LOCAL SERVICE 382f711d-cdad-4c5d-be88-2e7d6f36dde2
    In the Roiscan logs we get an error in regards to the English Language pack:
    Review Items
    ============
    Error:                       Product {90140000-1015-0409-1000-0000000FF1CE} - Microsoft SharePoint Foundation 2010 1033 Lang Pack:  has unexpected
    file state(s).
    adil

    chinnijagadeesh,
    You suck!
    Signed: The rest of the universe.
    ... and quit crossposting FFS... it really is quite annoying!

  • Agent determination issue

    Hello Experts,
      We have developed one custom workflow a year back and last two months we are seeing the issue with Agent Determination randomly.  We created a position with 3 users and assigned the Position to the Agent Assignment.  Some times the work item sent to other users other than 3 users assigned to the position.  We are not able to trace it, why it's behaving like this.  Any help would be appreciated.
    with best regards
    K. Mohan Reddy

    If this happens randomely then we can only assume
    Please check the wflow log from SWIA whether someone has forwarded the workitem?
    There can be also change in Position assignment, Substitute getting maintained.
    Also check whether the users are maintained in the Task level if it is General forwarding Not allowed task from the task attribute.
    Thanks
    Arghadip

  • RHEL4U4 EM64T Grid Control agent install issue

    I've installed a 2 node Oracle 10G R2 RAC on RHEL4 U4 EM64T and it is working fine on Dell PE2850 servers. But I couldn't get the grid control agent installed on these RHEL4U4 EM64T PE2850 servers. The OMS server is running 32 bit Oracle 10g R2 on RHEL4. The issue is with the OMA (agent) install on EM64T and I've tried several different options (local install and push from the OMS server). I end up with the following error. Any feedback is appreciated. Thanks.
    Raj
    <<installActions2006-12-07_11-22-39AM.log>>
    This is error we got from both the install on the local node and tried a push from the OMS server as well.
    INFO: Start output from spawned process:
    INFO: ----------------------------------
    INFO:
    INFO: /opt/oracle/product/10.2.0/agent10g/bin/genclntsh
    INFO: /usr/bin/ld: skipping incompatible /opt/oracle/product/10.2.0/agent10g/lib/libxml10.a when searching for -lxml10
    /usr/bin/ld: cannot find -lxml10
    INFO: collect2: ld returned 1 exit status
    INFO: genclntsh: Failed to link libclntsh.so.10.1
    INFO: make: *** [client_sharedlib] Error 1
    INFO: End output from spawned process.
    INFO: ----------------------------------
    INFO: Exception thrown from action: make
    Exception Name: MakefileException
    Exception String: Error in invoking target 'client_sharedlib' of makefile '/opt/oracle/product/10.2.0/agent10g/network/lib/ins_net_client.mk'. See '/opt/oracle/oraInventory/logs/installActions2006-12-07_11-22-39AM.log' for details.
    Exception Severity: 1

    Hi,
    Did you run cvu to check if all OS Patches are installed ??
    Best Regards,
    Paulo.

  • Agent Installation Issue

    Hi guys . While installing the agent on an asset Solaris system:
    root@system: /var/tmp/OC $ /opt/SUNWxvmoc/bin/agentadm configure -u root -p /var/tmp/OC/mypasswd -x 172.21.16.65
    agentadm: Version 12.1.2.2161 launched with args: configure -u root -p /var/tmp/OC/mypasswd -x 172.21.16.65
    Validating step : workarounds configure -u root -p /var/tmp/OC/mypasswd -x 172.21.16.65
    Validating step : db configure -u root -p /var/tmp/OC/mypasswd -x 172.21.16.65
    /var/run/cacao/instances/scn-agent/run/*.pid: No such file or directory
    Validating step : sc_console configure -u root -p /var/tmp/OC/mypasswd -x 172.21.16.65
    verified sc_console command is OK
    Validating step : setup_hmp configure -u root -p /var/tmp/OC/mypasswd
    Validating step : scn_agent configure
    scn_agent Common Agent Container environment is OK
    Validating step : setup_net configure
    skipping setup_net step for zone VC.
    Validating step : uce_agent configure
    Validating step : config_sysconfig configure
    Validating step : final configure
    End of validation
    executing step : workarounds
    workaround configuration done.
    executing step : db
    /var/run/cacao/instances/scn-agent/run/*.pid: No such file or directory
    configuring db
    INFO: hd_domain_vc_agent_db.sh decrypted the password.
    Java DB creation and initialization for Domain Model successful
    configuring jobs db
    INFO: hd_jobs_vc_agent_db.sh decrypted the password.
    Java DB creation and initialization for job manager successful
    INFO: db decrypted the password.
    executing step : sc_console
    verified sc_console command is OK
    Configuring sc_console
    *checking existing sc_console connections
    doing sc-console registration
    Jan 22, 2013 12:29:32 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
    INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection timed out
    Jan 22, 2013 12:29:32 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
    INFO: Retrying request
    Jan 22, 2013 12:32:43 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
    INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection timed out
    Jan 22, 2013 12:32:43 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
    INFO: Retrying request
    Jan 22, 2013 12:35:54 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
    INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection timed out
    Jan 22, 2013 12:35:54 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
    INFO: Retrying request
    CE: java.net.ConnectException: Connection timed out
    Code: 10
    ERROR: Connection refused.
    sc-console registration failed on [10].
    sc-console : Unknown error. *
    It does not seem to be connecting . What seems to be the issue here and how can I resolve it ?

    Hi,
    it looks like the network error I had in the past. Doe haave a firewall between Client and Proxy ?
    Is your client connected to more than one network ? If so it can be helpful to use the -a option.
    I would check firewall andd routing.
    Kind regards
    tunix2k

  • Agent running issue

    Hi All
    I need a clarification on Agent. May be a stupid question !!!
    My Question is ,i am working in a dev environment. Now i want to schedule the scenario.
    But my issue is where should i run the Agentscheduler.
    is it on The server where teh Master and work Rep is created or onthe client machine from where i am creating my project and all???
    Please help
    Thanks
    Gourisankar

    Hi Bos
    Q1:-So if the Master/Work rep and target datastore are on diff server then i have to run the agent on target datastore server???
    Q2: i don't have to configure the odiparam.bat/sh file on client machine to execute scenario if agent is running on server??

  • Agent Whisper issue

    Hi Team,
    My Agent whisper is not working on random calls. i have 9.0 ICM and CVP platform.
    i have found error log on the call server.
    1205522: 10.117.6.21: Nov 25 2013 06:39:02.472 +0000: %CVP_9_0_SIP-3-SIP_ERROR_SNMP:  CALLGUID = 1AC098B454D311E383D35057A8D21E80 LEGID = 1AC098B454D311E383D35057A8D21E80-138536154206526348 - [OUTBOUND] Whisper Prompt Playback failed. Check the media name and address. VXML gateway logs can provide more detail with 'deb voip appl err' trace on. [id:5010]

    Hey David,
    i got solution to it, it is just codec issue.
    Regards
    Pardha

  • Agent Inbox Issue

    Hi All,
             We are using agent Inbox as a workspace in IC Winclient (4.0). Agents are receiving activities in the inbox. the issue we are facing is that whenever an agent open an activity (not complete) just open it gets deleted from the his inbox.
    I'll appreciate your Inputs.

    Hi Naren,
    Did you add custom field using AET? If yes then while adding custom field using AET did you make it search and result relevant?
    There is nothing like priority in standard SAP fields and custom fields.
    Please let me know so that I can further help you.
    Thanks,
    Bhushan

Maybe you are looking for

  • How to improve my pls/sql performance tunning skills

    Hi All , I would like to learn more about pl/sql performance tunning , where or how can i get more knowledge in this area ? Is there any tutorials which can help me to understand the Explain plan, Dbms_Profiler, Dbms_Advisor more etc ........Thanks .

  • Transforming single XML doc to Multiple XML docs

    I have a XML file with the structure shown below stored in the system. For now, I am just showing the empty elements for now - <DEPT> <ID> <NAME> <EMPLOYEE> <FIRST_NAME> <LAST_NAME> <PROJECT> <PROJ_NAME> <PROJ_ID> </PROJECT> <PROJECT> <PROJ_NAME> <PR

  • FTPS file adapter setup fields not visible after SP13 install

    After installation of SP13, I was looking for file adapter FTPS setup (fields described in SP13 release notes). I could not see any. It's just like the old adapter. Java cryptolib is installed, and we checked it is there. we recycled the whole thing.

  • FileDialog in java

    Hello, Previously i am using JfileChooser,but it is not compatible with Mac. Now I m using Filedialog box in the place of JFileChooser. Please suggest me how i can set true for multiple file selection. Thanks in advance.

  • Get Date of the next midnight...

    Hello people, I would like to get a java.util.Date object of the next Midnight to use the java.util.Timer class to schedule an event once per day at midnight. Any Ideas????