Agent Desktop + 7900. How to default to headset. Disable speaker.
Running UCCX 5.0.2 SR3, cisco agent desktop, 7942 series phones.
I would like to have the phone default to headset, not speaker. Inbound calls ring the speaker, outbound calls initiated from agent desktop default to speaker. I found the option to disable the speaker in cucm but if I do that my outbound calls don't work at all.
Ok, silly me. Hit headset button and hit end call.
Is it possible to have it ring the headset instead of the speaker?
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All you need is to pair it.
http://support.apple.com/kb/TS2225 -
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http://i.imgur.com/xtBFm.png
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Condition and Description
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Save the Agent Desktop.msi to something like Agent Desktop WIN7.msi save it someplace handy and run it.
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If you have odd securities errors while running the program Blame the OS go to the Cisco install folder and give the domain user full control security ect on THEIR folder, this will clear up any client side issues.
Most who run into this problem delete the two lines indicated above then smooth sailing. -
Failing to connect to desktop. Sony DR-BT22 Wireless Headset
I have a Sony DR-BT22 bluetooth Wireless Headset which is connected to my computer desktop through a TRENDnet Wireless Bluetooth USB Adapter. It was working fine in the beginning. but after a while the headset is not behaving properly. I tried resetting it multiple times.
I did a reset on the headset using a stray pin. I paired it fresh with my computer again after removing the old connections/icons. They all happens fine. But when I connect through "Headset" profile or "Handsfree" profile it does not give the audio on the sony headset.
I tried conecting also through the bluetooth places in my desktop, task bar icon etc.
The computer speaker stops playing sound and at the same time the sony headset is not outputting sound either.
the only way i was able to make it work partially was to going to control panel sounds section and changing the default output for voice to bluetooth headset instead of my realtek audio driver. The issue with that setting is, computer audio will only come to bluetooth and won't failover to default desktop speakers.
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I was frustrated and purchased a motorola motorokr s9 hd bluetooth headset and they work perfect without any problem.
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Why is my sony headset not doing the intended behaviour. ? How do I fix this? i tried removing and configuring multiple timesHello.
Both profiles are supported for your DR-BT22
http://www.kb.sony.com/selfservice/micr ... 0206734971
Which OS are you using?
here is a walk through for Windows7
http://www.kb.sony.com/selfservice/micr ... 0206734971
in the owners manual Page 19 should help with commands
page 24-25 have some troubleshooting tips
http://www.docs.sony.com/release/DRBT22.pdf
if none of the above are working, please contact us for further options.
http://esupport.sony.com/US/perl/suppor ... mdl=DRBT22 -
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To change the screenshot capture location to a new place on your Mac, first think of a location that would serve you properly. We like to place ours in a "Screenshot" folder located inside of the User's "Pictures" folder. To change the location to this new location, open the Terminal and enter the following command:
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You can optionally log out and back in instead of entering this second command, thus restarting the SystemUIServer. Once restarted, all screen captures taken from here on out will end up in your /Pictures/Screenshots/ folder in the User's home folder on your Mac. -
Hi,
We are receiving the error "calls has failed because resources not availble.Please wait a moment and
try again" in the agent desktop as CTI warnings.
How to solve this issue.
Regards
krishna.Would you please be kind to share the solution, if it was found?
Got same trouble. The initial call is received, then when you try to transfer it to ICM script (sometimes it works), the source IP communicator hangs up and the destination agent receives this CAD message.
So, callflow is:
1. Customer from PSTN to ICM Script -> Agent 1
2. Agent 1 -> ICM Script -> Agent 2 (here we got a 80% chance to receive this message on Agent 2 screen, and a "zombie" softphone process on Agent 1)
3. Customer -> Agent 2 (if succeeded).
Happens only with two ICM scripts. -
Agent desktop keeps logging out.
Hello guys I have a problem with an agent desktop that keeps logging out on UCCX version 5.1. I think it is a problem with the ‘ non-activity logout timer. Guys can someone tell me how to change it.?
Thankshere is the log
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2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO STD0000 Starting preference change event dispatch thread.
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2012-02-03 15:53:32:721 INFO LC0000 Connected to Calabrio LDAP server on .
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VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
2012-02-06 14:25:58:779 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:822 INFO STD0000 Starting preference change event dispatch thread.
2012-02-06 14:25:58:832 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:00:478 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-06 14:26:01:058 INFO SPUD0000 Successfully launched update from .
2012-02-06 14:26:01:400 INFO VOIP4020 Created the LDAP recovery thread.
2012-02-06 14:26:01:418 INFO Agent ACM0325 Load the agent profile
2012-02-06 14:26:23:334 INFO DAGT0000 Verify agent license.
2012-02-06 14:26:23:765 INFO DAGT0000 Load the agent configuration.
2012-02-06 14:26:23:796 INFO Agent CC1038 Package type is: Premium Version
2012-02-06 14:26:25:470 INFO DAGT1020 Login to telephony server.
2012-02-06 14:26:25:590 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
2012-02-06 14:26:28:896 INFO DAGT0000 Login to chat server.
2012-02-06 14:26:28:897 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:28:898 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:28:899 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:29:398 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:29:479 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f2fe3150000114f000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
2012-02-06 14:26:29:491 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-06 14:26:29:491 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-06 14:26:29:599 INFO DAGT0000 Login to RASCAL server.
2012-02-06 14:26:29:654 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:30:083 INFO DAGT0000 Login to enterprise server.
2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-06 14:26:30:108 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-06 14:26:30:208 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:30:211 INFO DAGT1021 Login to Desktop Monitoring.
2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:30:212 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-06 14:26:30:231 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:30:250 INFO LRM4000 SLRMMgr object created.
2012-02-06 14:26:30:250 INFO LRM4003 SLRMMgr object initialized.
2012-02-06 14:26:30:250 INFO LRM4008 LRM thread starting.
2012-02-06 14:26:30:250 INFO LRM4004 LRM interface has become available.
2012-02-06 14:26:30:251 INFO LRM4006 Reacquire thread starting.
2012-02-06 14:26:30:366 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
2012-02-06 14:26:30:366 INFO VOIP4002 The Corba listening process has been successfully started.
2012-02-06 14:26:30:367 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
2012-02-06 14:26:30:368 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:31:063 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
2012-02-06 16:12:37:861 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-06 17:56:54:460 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
2012-02-06 17:56:55:644 ERROR DAGT3051 Chat DropUser failed.
2012-02-06 17:56:55:645 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
2012-02-06 17:56:55:645 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
VERSION INFO: Environment: User Dir: .
VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-07 09:36:27.341>.
VERSION INFO: Debug threshold .
VERSION INFO: Max file size <3000000>.
VERSION INFO: Max file count <1>.
VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.
VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
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VERSION INFO: Module: WSOCK32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
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VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
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VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
2012-02-07 09:36:29:729 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:747 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:814 INFO STD0000 Starting preference change event dispatch thread.
2012-02-07 09:36:29:824 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:31:399 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-07 09:36:32:086 INFO SPUD0000 Successfully launched update from .
2012-02-07 09:36:32:773 INFO VOIP4020 Created the LDAP recovery thread.
2012-02-07 09:36:32:796 INFO Agent ACM0325 Load the agent profile
2012-02-07 09:36:39:117 INFO DAGT0000 Verify agent license.
2012-02-07 09:36:39:540 INFO DAGT0000 Load the agent configuration.
2012-02-07 09:36:39:565 INFO Agent CC1038 Package type is: Premium Version
2012-02-07 09:36:41:110 INFO DAGT1020 Login to telephony server.
2012-02-07 09:36:41:227 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
2012-02-07 09:36:44:432 INFO DAGT0000 Login to chat server.
2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:870 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:927 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f30f0ac000015bb000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
2012-02-07 09:36:44:929 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-07 09:36:44:929 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 09:36:45:034 INFO DAGT0000 Login to RASCAL server.
2012-02-07 09:36:45:177 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:705 INFO DAGT0000 Login to enterprise server.
2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 09:36:45:746 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 09:36:45:789 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:851 INFO DAGT1021 Login to Desktop Monitoring.
2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:45:852 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
2012-02-07 09:36:45:856 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:891 INFO LRM4000 SLRMMgr object created.
2012-02-07 09:36:45:891 INFO LRM4003 SLRMMgr object initialized.
2012-02-07 09:36:45:891 INFO LRM4008 LRM thread starting.
2012-02-07 09:36:45:891 INFO LRM4004 LRM interface has become available.
2012-02-07 09:36:45:891 INFO LRM4006 Reacquire thread starting.
2012-02-07 09:36:45:997 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
2012-02-07 09:36:45:997 INFO VOIP4002 The Corba listening process has been successfully started.
2012-02-07 09:36:45:999 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
2012-02-07 09:36:45:999 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:46:729 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
2012-02-07 09:39:55:350 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 09:39:55:354 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:40:57:129 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:40:57:133 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:52:56:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:52:56:411 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 13:41:56:617 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).
2012-02-07 13:41:57:298 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).
2012-02-07 13:41:57:299 INFO LRM4005 LRM interface has become unavailable.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 13:41:57:299 WARN DAGT2048 LRM Inactive Message received.
2012-02-07 13:41:57:300 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).
2012-02-07 13:41:58:629 INFO DAGT0000 LDAP auto-recovery message received.
2012-02-07 13:41:58:629 INFO VOIP4004 The LDAP connection has gone down.
2012-02-07 13:41:58:632 INFO DAGT0000 LDAP auto-recovery message received.
2012-02-07 13:41:58:632 INFO VOIP4003 The LDAP connection has come up.
2012-02-07 13:42:01:839 INFO LRM4004 LRM interface has become available.
2012-02-07 13:42:01:979 INFO DAGT0000 Verify agent license.
2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 13:42:02:291 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:806 ERROR FCCC2005 Network communication error (COMM_FAILURE).
2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:806 ERROR DAGT3062 Chat SetAgentAcdState failed.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:821 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-07 13:42:02:821 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:946 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
2012-02-07 13:42:13:293 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
2012-02-07 14:05:01:184 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
2012-02-07 14:05:01:184 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
VERSION INFO: Environment: Platform .
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Why does a new desktop creation unexpectedly initiate with a background differing from the originating desktop? How can I control or eliminate this behavior?
CT, I suspect that I either mistated the question or don't understand how to set the default back ground. In any case, with the background that I have set in system settings, and this is the background to which my sessions consistantly boot, new desktops come up for the second or up to the third background with this initially set background. Then in the third or fourth desktop creation (I seldom go beyond four), the background for the new desktop, is one that I was using one or two months ago...
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Agent desktop changing dial number as entered
In the agent desktop there is a checkbox, "dial number as entered" that I want to be checked when the application is started. How do I do this?
3 years later I'm running UCCX 8.5(1)SU2 with CAD 8.5.1.214 and have the same issue. Did you ever get a solution or workaround?
Without putting a checkmark in "Dial Number as Entered" I enter a 5-digit extension I get in bottom left corner "Call Failed: Invalid Destination", if I put the checkmark in I can 5 digit dial. -
Agent desktop goes to not ready randomly
Hello,
We have ctios agent desktop version 8 and we have ucce version 8. We have user that randomly was put to not ready state without clicking on anything and when she tries to put herself back all buttons are grayed out even she closed application and still the user could not log out. Until we rebooted cisco phone or called someone from her phone it worked fine. Keep in mind it shows the right state of the agent on cisco supervisor it just shows wrong on the user agent desktop.
Any suggestions please.
Thanks,I got some time to go through the logs.
i see agent state has changed to not ready with reason code 32767.
08/08/14 12:34:09.798 3864 CTIOSSoftphone Thd(3396) CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = c1b0010
08/08/14 12:34:09.798 3864 CTIOSSoftphone Thd(3396) CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eNotReady SG#:40106 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:32767 SGState:2 SessID:0 MRDID:1 ICMAGID:5124 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:2192 AGID:278 AGInstr:2192 CTIClntSig:CTIOSServer Msk:0xc1b0010 UniqObjID:agent.5000.278 MsgID:eAgentStateEvent DvrKey:agent.5000.278 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0 MskExt:1)
the reason code gets set when "redirect on no answer" occures, i know it as RONA.
Q 1> how your solution is configured to handle RONA? i understood that you are using CVP, correct?
RONA in CVP is configured differently than in normal environment, you have to use Router Requry there. there are some good post on this topic, you may want to read those.
Q2> I see in the logs that, agent is trying to do singlestep transfer on two DN's
"2193" and "2194", so what are this DN's?
Q3> how many lines a Agents phone is configured with?
regards
Chintan -
Pass variables between skillgroups on CTIOS Agent Desktop
We need pass variables in the next order:
1. The agent receives the call and insert variables in the CTIOS Agent Desktop.
2. The agent transfers the call to another skillgroup DN
3. The call is assigned to another agent.
4. That agent should see the variables.
My question is "Is this possible in UCCE 9.x and how configurate that?"
Thank you.Dear All,
In order to keep the variables passed within the same call leg, you need to use something called Warm Transfer, you need to create the DNP in CCM as CTI Route point, in this case and only thing case the variables can be passed.
I was able to do it with CVP, even i was able to save the language accross the whole script that the agent can transfer the call to IVR back and the IVR can read the Language from the original entry (before transfering to agent) and the IVR will be played according to that.
You just need to create the dail number in the UCCE to be in the CUCM PG Routing client (not cvp or IPIVR).
and you need to create a label for the CUCM in the UCCE.
Amer -
Reminder for UCCX agent desktop
Hi There
We are using uccx 7 and got some requirement to have a reminder pop up when the agent is not ready to remind them that they need to change their status to Ready.
Our agents are not just sitting in the chair and waiting for the incoming call, they have to move to other area to do some other stuff sometimes, but during that time they may get incoming call and their agent status was changed to Not Ready, when they came back to the desk they just simply forgot to change the status back, is there any way that we can have a pop up window to remind them?
In the Cisco Desktop Administrator, I can configure the popup window under Voice Contact Work Flows when the called number match the trigger, but there is no way I can add the condition that it only happen when the agent is not ready; In the Agent Management Work Flows, I can have the popup window when agent is not ready, but it is not what we want, it popup whenever the agent's status changed to Not Ready.
Maybe there is a way in the script that when there is incoming call, it check the "Not Ready" agents and send the popup window to those agents, but I am not sure how to do it.
Can anyone kindly give me some hint for this?
CheersAs you can probably see reading this thread, there is no easy, built-in way to handle this. I think the Cisco approved way, would be to leverage the Wrap up time, and force them into the Ready state, as oppose to warning them.
I have one other method to throw into the mix, and your experience with it may be different from the next person's; so please test this out first before deploying it all over the place.
If you have MS Office installed on the CAD PC, you can actually leverage a feature out of the MS Word COM Object to view a list of running Window Titles, and since CAD puts the state of the Agent in the Window title, this works.
You will need to copy and paste the below code into a notepad document, and then save as "All Files" and name it something like "monitor.vbs".
'=============================================================================='=='=='=='=='=='== This script will attempt to monitor the CAD title window and keep track'== of how long the state is Not Ready, then alert the user once a threshold'== is exceeded. The user can press OK to go ready or Cancel to stay Not Ready.'=='== Microsoft Word Required.'=='== Author=Anthony Holloway'== [email protected]'=='== Last Update=04 AUG 2009'=='== User defined variables'=========================' The StateThreshold is in seconds, and sets a limit to how long the Agent' state can be "Not Ready"Const StateThreshold = 600' The AlertMessage is displayed to the user; keep it short and sweet.Const AlertMessage = "You are currently in a Not Ready state."' The AlertTitle is displayed as the alerts title barConst AlertTitle = "Cisco Agent Desktop"'==============================================================================Set oMicrosoftWord = CreateObject("Word.Application")Set cRunningApplications = oMicrosoftWord.TasksSet oShell = CreateObject("WScript.Shell")iCounter = 0sCADNotreadyTitle = "Not Ready - Cisco Agent Desktop"' Loop foreverDo While True ' Does the CAD title contain "Not Ready"? If cRunningApplications.Exists(sCADNotReadyTitle) Then ' Yes, Has the state exceeded the threshold? If iCounter >= StateThreshold Then ' Yes, Alert the user iUserChoice = MsgBox(AlertMessage & vbCrLf & "Press OK to go Ready", vbOKCancel + vbExclamation + vbDefaultButton2, AlertTitle) If iUserChoice = vbOK Then oShell.AppActivate sCADNotreadyTitle WScript.Sleep 500 oShell.SendKeys "^w" End If ' Reset the counter iCounter = 0 Else ' No, Increment the counter iCounter = iCounter + 1 End If Else ' Yes, Clear the counter iCounter = 0 End If ' Pause 1 second before checking again WScript.Sleep 1000Loop
Then you will need to start it by one of several ways. One way is to place it into the startup folder of the windows PC. Another way is to have it launch via CDA Run External Application on CAD Startup. It just runs in the background all the time, monitoring the title of the CAD window.
Anthony Holloway
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UCCX Agent Desktop v.7 taking over Windows active session when phone rings
I'm trying to figure out how (if possible) for the Cisco UCCX Agent Desktop application from taking over a users Windows session every time the phone rings. This is very annoying and takes the end user out of what ever application they are currently in whenever their phone rings. Does anyone know how to change this?
Hi Eric,
Maybe this is better
Miscellaneous tab options.
Option Description
Window Behavior Specify how you want the Agent Desktop window to
behave:
• Normal. The window appears when calls are
present and minimizes when idle.
• Keep Open. The window is always visible, but may
be hidden by other open applications.
• Always on Top. The window is always visible and on
top of other open applications.
• Stealth. The window appears as an icon in the
system tray.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_0/user/guide/cda700ug.pdf
Cheers!
Rob -
UCCE with Agent Desktop 10.0.1b with XenApp 6.5
When UCCE/Cisco Agent Desktop 10.0.1b is minimized it does not appear on the Taskbar like it should. Just sort of disappears altogether. In Desktop > Preferences the Normal should put it on the Taskbar, right? We are using XenApp 6.5.
Is this a known defect/bug?
I am assuming that the default Normal is set for Window Behavior mode, but don’t have access to UCCE right now.
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_5/user/guide/cad85cceug.pdf
figure 9 window behavior modeHi Pat,
thx for your answer :-)
i will try the older one 9.5.5 and the newest 11.0.07
Regards,
Thomas -
CTIOS 8.5(2) Agent Desktop fails to start - file not found exception
I can run the CTIOS 8.0(1) Agent Desktop OK against my 8.5(2) system, but when I install 8.5(2) SR on the client machine (running XP SP3), the app will not start. (Actually trace shows it starts a little bit but debugging doesn't point out the problem).
It pops up a Windows Message wanting to send a report to Microsoft (yeah, we know where that goes) and I can see it say something about a file not found exception.
I uninstall CTIOS 8.5(2) and it works perfectly.
Makes you wonder how this passed QC testing. I have tried on two different machines.
Anyone have the workaround that establishes the file it's looking for?
Regards,
GeoffI still have my TAC case open but I also have a workaround that seems to work. As Chad described above he had a machine that the 8.5.2 upgrade originally did not launch on but then magically started working on. I also came across that case. Once I had one working machine I could upgrade it and downgrade successfully without issues. Seeing that the 8.5.2 installer examines the system to be upgraded I figured it's checking the registry and/or the installation files. I then did the following:
Working system
1) Downgrade working 8.5.2 system to 8.0.1
2) Export the Cisco Systems Inc key from this 8.0.1 system
3) Copy the CTIOS Client and CTIOS Silent Monitor directories for the 8.0.1 system
Non working System
4) Stop the CTIOS Silent Monitor system
5) Delete the Cisco System Inc key from the reg
6) Import the Cisco Systems Inc key from the working system
7) delete the existing CTIOS Client and CTIOS Silent Monitor directories
8) Copy in the CTIOS Client and CTIOS Silent Monitor directories from the working system
9) Run the 8.5.2 installer
Reboot - and run the agent/supervisor desktop
I did this on several test machines and it worked every time. I have upgraded about 5-6 supervisors and they all say it's working fine as well.
Carlos
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