Agent Desktop logging out frequently !!
User is reporting that they periodically get logged out from the agent desktop application every 30 minutes. This happens frequently. A message appears on our desktop(cisco agent desktop application) in a grey box saying the time and connection lost
Thanks !!
Shridhar Reddy
Anand,
I could see the below Error meassages in affected CAD log(client)
INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket)
ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
2011-09-13 11:05:32:253 ERROR FCCC2005 Network communication error (COMM_FAILURE).
2011-09-13 11:05:32:253 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2011-09-13 11:05:32:253 INFO DAGT0000 Call Chat auto-recovery message received.
2011-09-13 11:05:32:253 ERROR DAGT3062 Chat SetAgentAcdState failed.
11:05:35:467 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
ERROR VOIP2021 Desktop monitoring enabled for extension [89995732].
2011-09-13 11:07:04:157 INFO VOIP4009 Adding the VoIP service [UKVEUUCCX02] to the list of active VoIP services.
2011-09-13 11:08:01:614 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
Thanks !!
Shridhar Reddy
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0 com.apple.CoreFoundation 0x90cb3677 -[__NSArrayM insertObject:atIndex:] + 375
1 com.apple.CoreFoundation 0x90cb34f0 -[__NSArrayM addObject:] + 64
2 com.apple.CoreFoundation 0x90c7ae3b CFArrayAppendValue + 91
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17 com.google.Chrome.framework 0x00930c59 ChromeMain + 8615753
18 com.google.Chrome.framework 0x00d2f01c ChromeMain + 12802828
19 com.google.Chrome.framework 0x00d2e71a ChromeMain + 12800522
20 com.google.Chrome.framework 0x00d2d486 ChromeMain + 12795766
21 com.google.Chrome.framework 0x00d2a947 ChromeMain + 12784695
22 com.google.Chrome.framework 0x00d2bdb1 ChromeMain + 12789921
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4 com.google.Chrome.framework 0x00f92aeb ChromeMain + 15308251
5 com.google.Chrome.framework 0x00f929e6 ChromeMain + 15307990
6 com.google.Chrome.framework 0x00f7818c ChromeMain + 15199356
7 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
8 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
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11 com.google.Chrome.framework 0x00379c7f ChromeMain + 2623343
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15 libsystem_c.dylib 0x9166acee thread_start + 34
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0 libsystem_kernel.dylib 0x9404b9ae kevent + 10
1 com.google.Chrome.framework 0x00faae6c ChromeMain + 15407452
2 com.google.Chrome.framework 0x00fa8b8c ChromeMain + 15398524
3 com.google.Chrome.framework 0x00f48b23 ChromeMain + 15005203
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7 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
8 com.google.Chrome.framework 0x00379caf ChromeMain + 2623391
9 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
10 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
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12 libsystem_c.dylib 0x9166acee thread_start + 34
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6 com.google.Chrome.framework 0x00f7818c ChromeMain + 15199356
7 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
8 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
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10 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
11 com.google.Chrome.framework 0x00379cdf ChromeMain + 2623439
12 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
13 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
14 libsystem_c.dylib 0x91680557 _pthread_start + 344
15 libsystem_c.dylib 0x9166acee thread_start + 34
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0 libsystem_kernel.dylib 0x9404a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x91685220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9170b0a1 pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x00f92638 ChromeMain + 15307048
4 com.google.Chrome.framework 0x00f92aeb ChromeMain + 15308251
5 com.google.Chrome.framework 0x00f929e6 ChromeMain + 15307990
6 com.google.Chrome.framework 0x00f7818c ChromeMain + 15199356
7 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
8 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
9 com.google.Chrome.framework 0x00f74dfa ChromeMain + 15186154
10 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
11 com.google.Chrome.framework 0x00379d0f ChromeMain + 2623487
12 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
13 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
14 libsystem_c.dylib 0x91680557 _pthread_start + 344
15 libsystem_c.dylib 0x9166acee thread_start + 34
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0 libsystem_kernel.dylib 0x9404b9ae kevent + 10
1 com.google.Chrome.framework 0x00faae6c ChromeMain + 15407452
2 com.google.Chrome.framework 0x00fa8b8c ChromeMain + 15398524
3 com.google.Chrome.framework 0x00f48b23 ChromeMain + 15005203
4 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
5 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
6 com.google.Chrome.framework 0x00f74dfa ChromeMain + 15186154
7 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
8 com.google.Chrome.framework 0x00379d3f ChromeMain + 2623535
9 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
10 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
11 libsystem_c.dylib 0x91680557 _pthread_start + 344
12 libsystem_c.dylib 0x9166acee thread_start + 34
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0 libsystem_kernel.dylib 0x9404b9ae kevent + 10
1 com.google.Chrome.framework 0x00faae6c ChromeMain + 15407452
2 com.google.Chrome.framework 0x00fa8b8c ChromeMain + 15398524
3 com.google.Chrome.framework 0x00f48b23 ChromeMain + 15005203
4 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
5 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
6 com.google.Chrome.framework 0x00f74dfa ChromeMain + 15186154
7 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
8 com.google.Chrome.framework 0x00379d6f ChromeMain + 2623583
9 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
10 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
11 libsystem_c.dylib 0x91680557 _pthread_start + 344
12 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 15:: WorkerPool/-1339895808
0 libsystem_kernel.dylib 0x9404a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x91685220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9170b0ec pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x00f92717 ChromeMain + 15307271
4 com.google.Chrome.framework 0x00f9c70d ChromeMain + 15348221
5 com.google.Chrome.framework 0x00f9cba1 ChromeMain + 15349393
6 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
7 libsystem_c.dylib 0x91680557 _pthread_start + 344
8 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 16:: WorkerPool/-1339756544
0 libsystem_kernel.dylib 0x9404a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x91685220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9170b0ec pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x00f92717 ChromeMain + 15307271
4 com.google.Chrome.framework 0x00f9c70d ChromeMain + 15348221
5 com.google.Chrome.framework 0x00f9cba1 ChromeMain + 15349393
6 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
7 libsystem_c.dylib 0x91680557 _pthread_start + 344
8 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 17:: WorkerPool/-1339617280
0 libsystem_kernel.dylib 0x9404a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x91685220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9170b0ec pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x00f92717 ChromeMain + 15307271
4 com.google.Chrome.framework 0x00f9c70d ChromeMain + 15348221
5 com.google.Chrome.framework 0x00f9cba1 ChromeMain + 15349393
6 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
7 libsystem_c.dylib 0x91680557 _pthread_start + 344
8 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 18:: NetworkConfigWatcher
0 libsystem_kernel.dylib 0x940487d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x94047cb0 mach_msg + 68
2 com.apple.CoreFoundation 0x90c9e599 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x90ca3f7f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x90ca363a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x90ca34ab CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x94b1a946 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
7 com.google.Chrome.framework 0x00f497ef ChromeMain + 15008479
8 com.google.Chrome.framework 0x00f494bc ChromeMain + 15007660
9 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
10 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
11 com.google.Chrome.framework 0x00f74dfa ChromeMain + 15186154
12 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
13 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
14 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
15 libsystem_c.dylib 0x91680557 _pthread_start + 344
16 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 19:: BrowserWatchdog
0 libsystem_kernel.dylib 0x9404a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x91685220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9170b0ec pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x00f92717 ChromeMain + 15307271
4 com.google.Chrome.framework 0x00f92b20 ChromeMain + 15308304
5 com.google.Chrome.framework 0x00f781c6 ChromeMain + 15199414
6 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
7 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
8 com.google.Chrome.framework 0x00f74dfa ChromeMain + 15186154
9 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
10 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
11 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
12 libsystem_c.dylib 0x91680557 _pthread_start + 344
13 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 20:: Chrome_SafeBrowsingThread
0 libsystem_kernel.dylib 0x9404a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x91685220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9170b0a1 pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x00f92638 ChromeMain + 15307048
4 com.google.Chrome.framework 0x00f92aeb ChromeMain + 15308251
5 com.google.Chrome.framework 0x00f929e6 ChromeMain + 15307990
6 com.google.Chrome.framework 0x00f7818c ChromeMain + 15199356
7 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
8 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
9 com.google.Chrome.framework 0x00f74dfa ChromeMain + 15186154
10 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
11 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
12 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
13 libsystem_c.dylib 0x91680557 _pthread_start + 344
14 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 21:: NetworkConfigWatcher
0 libsystem_kernel.dylib 0x940487d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x94047cb0 mach_msg + 68
2 com.apple.CoreFoundation 0x90c9e599 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x90ca3f7f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x90ca363a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x90ca34ab CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x94b1a946 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
7 com.google.Chrome.framework 0x00f497ef ChromeMain + 15008479
8 com.google.Chrome.framework 0x00f494bc ChromeMain + 15007660
9 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
10 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
11 com.google.Chrome.framework 0x00f74dfa ChromeMain + 15186154
12 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
13 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
14 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
15 libsystem_c.dylib 0x91680557 _pthread_start + 344
16 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 22:: BrowserBlockingWorker1/-1213034496
0 libsystem_kernel.dylib 0x9404a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x91685220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9170b0a1 pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x00f92638 ChromeMain + 15307048
4 com.google.Chrome.framework 0x00f9925f ChromeMain + 15334735
5 com.google.Chrome.framework 0x00f9897d ChromeMain + 15332461
6 com.google.Chrome.framework 0x00f9aeed ChromeMain + 15342045
7 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
8 libsystem_c.dylib 0x91680557 _pthread_start + 344
9 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 23:: Chrome_HistoryThread
0 libsystem_kernel.dylib 0x9404a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x91685220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9170b0ec pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x00f92717 ChromeMain + 15307271
4 com.google.Chrome.framework 0x00f92b20 ChromeMain + 15308304
5 com.google.Chrome.framework 0x00f781c6 ChromeMain + 15199414
6 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
7 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
8 com.google.Chrome.framework 0x00f74dfa ChromeMain + 15186154
9 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
10 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
11 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
12 libsystem_c.dylib 0x91680557 _pthread_start + 344
13 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 24:: Chrome_SyncThread
0 libsystem_kernel.dylib 0x9404a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x91685220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9170b0ec pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x00f92717 ChromeMain + 15307271
4 com.google.Chrome.framework 0x00f92b20 ChromeMain + 15308304
5 com.google.Chrome.framework 0x00f781c6 ChromeMain + 15199414
6 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
7 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
8 com.google.Chrome.framework 0x00f74dfa ChromeMain + 15186154
9 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
10 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
11 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
12 libsystem_c.dylib 0x91680557 _pthread_start + 344
13 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 25:: Chrome_PasswordStore_Thread
0 libsystem_kernel.dylib 0x9404a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x91685220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9170b0a1 pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x00f92638 ChromeMain + 15307048
4 com.google.Chrome.framework 0x00f92aeb ChromeMain + 15308251
5 com.google.Chrome.framework 0x00f929e6 ChromeMain + 15307990
6 com.google.Chrome.framework 0x00f7818c ChromeMain + 15199356
7 com.google.Chrome.framework 0x00f75080 ChromeMain + 15186800
8 com.google.Chrome.framework 0x00f879c1 ChromeMain + 15262897
9 com.google.Chrome.framework 0x00f74dfa ChromeMain + 15186154
10 com.google.Chrome.framework 0x00f9b6a1 ChromeMain + 15344017
11 com.google.Chrome.framework 0x00f9b72b ChromeMain + 15344155
12 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
13 libsystem_c.dylib 0x91680557 _pthread_start + 344
14 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 26:
0 libsystem_kernel.dylib 0x940487d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x94047cb0 mach_msg + 68
2 com.google.Chrome.framework 0x00f732cf ChromeMain + 15179199
3 com.google.Chrome.framework 0x004563c2 ChromeMain + 3526322
4 com.google.Chrome.framework 0x00f98419 ChromeMain + 15331081
5 libsystem_c.dylib 0x91680557 _pthread_start + 344
6 libsystem_c.dylib 0x9166acee thread_start + 34
Thread 27:
0 libsystem_kernel.dylib 0x9404b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9168304c _pthread_workq_return + 45
2 libsystem_c.dylib 0x91682e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9166acca start_wqthread + 30
Thread 28:
0 libsystem_kernel.dylib 0x9404b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9168304c _pthread_workq_return + 45
2 libsystem_c.dylib 0x91682e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9166acca start_wqthread + 30
Thread 29:
0 libsystem_kernel.dylib 0x9404b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9168304c _pthread_workq_return + 45
2 libsystem_c.dylib 0x91682e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9166acca start_wqthread + 30
Thread 30:
0 libsystem_kernel.dylib 0x9404b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9168304c _pthread_workq_return + 45
2 libsystem_c.dylib 0x91682e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9166acca start_wqthread + 30
Thread 31:
0 libsystem_kernel.dylib 0x9404b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9168304c _pthread_workq_return + 45
2 libsystem_c.dylib 0x91682e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9166acca start_wqthread + 30
Thread 32:
0 libsystem_kernel.dylib 0x9404b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9168304c _pthread_workq_return + 45
2 libsystem_c.dylib 0x91682e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9166acca start_wqthread + 30
Thread 33:
0 libsystem_kernel.dylib 0x9404b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9168304c _pthread_workq_return + 45
2 libsystem_c.dylib 0x91682e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9166acca start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00000000 ecx: 0x00000001 edx: 0x00000000
edi: 0x7e334790 esi: 0x90cb350e ebp: 0xbff0b408 esp: 0xbff0b3c0
ss: 0x00000023 efl: 0x00010297 eip: 0x90cb3677 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xd06c6000
Logical CPU: 0
Binary Images:
0xf3000 - 0xf3ff7 +com.google.Chrome (22.0.1229.92 - 1229.92) <4D32963C-C84D-3408-7F61-474C6140989E> /Applications/Google Chrome.app/Contents/MacOS/Google Chrome
0xf7000 - 0x39b3fcb +com.google.Chrome.framework (22.0.1229.92 - 1229.92) <785A62BD-1F08-1E54-0E83-382D5626175B> /Applications/Google Chrome.app/Contents/Versions/22.0.1229.92/Google Chrome Framework.framework/Google Chrome Framework
0x50d1000 - 0x50deff3 com.apple.Librarian (1.1 - 1) <88A55A5E-40FF-3234-8394-2317120B79AB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x52bb000 - 0x52caff7 +com.google.Keystone.Registration (1.1.0 - 1.1.0.3659) <2379CBDF-65AB-246D-D5F4-3A450D457F42> /Applications/Google Chrome.app/Contents/Versions/22.0.1229.92/Google Chrome Framework.framework/Frameworks/KeystoneRegistration.framework/KeystoneRegistrat ion
0xae23000 - 0xae2bffc libcldcpuengine.dylib (2.1.19) <E5429AB3-FE28-3C0C-8942-686BB4191A9E> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0xae32000 - 0xae34fff libCoreFSCache.dylib (24.4) <A089ED2E-0156-3937-BE32-5BED76DF4066> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0xae3b000 - 0xae3bff7 +cl_kernels (???) <6B51C2B5-73C1-4B39-8035-CAB9D8B2F6C8> cl_kernels
0xae52000 - 0xaee4ff7 unorm8_bgra.dylib (2.1.19) <A2C66114-F581-3D86-9BC9-9994156640AF> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0xaf06000 - 0xaf07ffd +cl_kernels (???) <5EB19A55-B553-4083-BFB1-18B80E1CED57> cl_kernels
0x8fef2000 - 0x8ff24e57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
0x90007000 - 0x90036ff7 com.apple.securityinterface (6.0 - 55024.4) <7C5E28DC-F8BE-3238-883F-E1646A2AF895> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x90037000 - 0x90085ff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <7BA6C58B-0357-356F-BB69-17ACB5E35988> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x90090000 - 0x9009afff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x9009b000 - 0x90133fff com.apple.CoreServices.OSServices (557.4 - 557.4) <C724AB29-A596-3E1E-9FF1-A4E509AD843A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90134000 - 0x9013efff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x9016e000 - 0x9021dff7 com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x9024f000 - 0x9035cff3 com.apple.ImageIO.framework (3.2.0 - 845) <BF959BCB-C30A-3680-B7C2-91B327B2B63B> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9035d000 - 0x9035effd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x9035f000 - 0x903a8ff7 com.apple.framework.CoreWLAN (3.0.1 - 301.11) <ABA6A926-34C2-3C09-AD9F-A87A8A35536A> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x90c26000 - 0x90c6bff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x90c6c000 - 0x90e54ff3 com.apple.CoreFoundation (6.8 - 744.12) <E939CEA0-493C-3233-9983-5070981BB350> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90e55000 - 0x90efffff com.apple.LaunchServices (539.7 - 539.7) <AF33EBD3-BC0B-30B5-B7DA-5CCCF12D7EDD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x90f00000 - 0x91018ff7 com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x91019000 - 0x91081fe7 libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x91082000 - 0x9110afff com.apple.PDFKit (2.7.2 - 2.7.2) <7AE7BAE9-4C21-3BFB-919E-5C6EEBBDFF75> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x9110b000 - 0x91128fff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x91129000 - 0x911c0ff7 com.apple.ink.framework (10.8.2 - 150) <D90FF7BC-6B90-39F1-AC52-670269947C58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x911c1000 - 0x911c3fff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x911c4000 - 0x91256ffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x91257000 - 0x9160fffa libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x91610000 - 0x91667ff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x9166a000 - 0x91727feb libsystem_c.dylib (825.25) <B1F6916A-F558-38B5-A18C-D9733625FDC9> /usr/lib/system/libsystem_c.dylib
0x91728000 - 0x91a2dff7 com.apple.CoreServices.CarbonCore (1037.3 - 1037.3) <4571EDDC-704A-3FB1-B9A6-59870AA6165F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x91a2e000 - 0x91a2efff libSystem.B.dylib (169.3) <81C58EAB-0E76-3EAB-BDFD-C5A6FE95536F> /usr/lib/libSystem.B.dylib
0x92776000 - 0x92892ff7 com.apple.desktopservices (1.7.2 - 1.7.2) <8E74D101-8398-34F1-A463-B4950680A597> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x92893000 - 0x928a1fff com.apple.opengl (1.8.6 - 1.8.6) <1AD1AE7B-B57B-35B5-B571-32A34F0DA737> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x928a2000 - 0x928c7ff7 com.apple.CoreVideo (1.8 - 99.3) <5B872AC0-E82D-3475-A3F9-FD95F380560D> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x928c8000 - 0x928ffffa com.apple.LDAPFramework (2.4.28 - 194.5) <8368FAE7-2B89-3A7D-B6EE-7184B522CB66> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x92900000 - 0x92942ff7 libauto.dylib (185.1) <B2B5B639-6778-352A-828D-FD8B64A3E8B3> /usr/lib/libauto.dylib
0x92943000 - 0x92970ffe libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
0x92971000 - 0x92990ff3 com.apple.Ubiquity (1.2 - 243.10) <D2C9F356-1681-31D2-B292-5227E2DDEB0B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x92991000 - 0x92accff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x92acd000 - 0x92acdfff com.apple.vecLib (3.8 - vecLib 3.8) <83160DD1-5614-3E34-80EB-97041016EF1F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x92ace000 - 0x92c8affd libicucore.A.dylib (491.11.1) <B19E450A-BAF1-3967-9C95-7F77DC0B4639> /usr/lib/libicucore.A.dylib
0x92c8b000 - 0x92cadfff libc++abi.dylib (24.4) <06479DA4-BC23-34B6-BAFC-A885814261D0> /usr/lib/libc++abi.dylib
0x92cae000 - 0x92d0bfff com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <9549B81F-4425-34EE-802B-F462068DC0C5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x92d4c000 - 0x92fc8ff7 com.apple.QuickTime (7.7.1 - 2599.13) <FE609160-E1EF-341D-9B6A-205D3E03A4D2> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x92fc9000 - 0x92ff5ff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
0x92ff8000 - 0x93048ff7 com.apple.CoreMediaIO (301.0 - 4147) <F13FA9D4-BD1D-3297-BDD5-5858B231D738> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x93049000 - 0x9304afff libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
0x9304b000 - 0x9306ffff libJPEG.dylib (845) <547FA9A5-0BBB-3E39-BACA-F3E2DAE57DB0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x93070000 - 0x930beffb libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x930bf000 - 0x93127ff7 com.apple.framework.IOKit (2.0 - 755.18.10) <9A80E97E-544F-3A45-916D-6DB7ED217E33> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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Issues with Agents being logged out.
All the agents on aperticular PIM were logged out and could logback in after approx 7 minutes.Wheni check teh CTIOS logs now its full of the below error message
12.333 ClientMgr[1]::DistributeEvent(eOnNewSkillGroupStatisticsEvent), FAILED to find
Client[0006].
Can you please let me know if this is service affecting or its something critical ?-We are seeing issues with agents trying to log in and getting timeout errors, taking 3-5 times to actually login/JTAPI errors. Supervisor application is having the same issues. We have full IP Visibility from all subnets. The CUCM/CCX servers were put in last August, and we had zero issue up until the past few weeks. Ive validated the agent settings, JTAPI users etc and Ive rebooted the UCCX server as well
-
Dear Cisco Support community,
I have a hot issue that agents cannot log into the UCCX via agent desktop application.
I'm working with the CUCM version 7.1.5.33900-10 and UCCX 8.0.2.11003-10, both versions are compatible.
I already configured a CSQ and all other configuration, but when the customer try to log into the UCCX, she's getting the following error message:
Agent Desktop logs below:
2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:123 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:123 INFO LC0007 Invalid Value.
2012-04-18 11:51:55:186 INFO STD0000 Starting preference change event dispatch thread.
2012-04-18 11:51:56:576 INFO LC0000 Connected to Calabrio LDAP server on <192.168.0.12>.
2012-04-18 11:51:56:576 INFO STD0004 Client <Calabrio LDAP> connected to service at <192.168.0.12>.
2012-04-18 11:51:56:608 INFO DESK1122 Get Update Flag from LDAP successfully.
2012-04-18 11:51:57:529 INFO SPUD0000 Successfully launched update from <C:\Program Files\Common Files\CAD\bin\update.exe>.
2012-04-18 11:52:01:139 INFO LRMS0004 LRMClient is connected to the service at <192.168.0.12>.
2012-04-18 11:52:01:826 ERROR DESK3023 Could not read Offering out of LDAP. Error <Could not find specified entry.>
2012-04-18 11:52:02:201 INFO VOIP4020 Created the LDAP recovery thread.
2012-04-18 11:52:23:201 ERROR DESK3113 Unknown exception while releasing the license(s)
2012-04-18 11:52:23:201 ERROR DESK3113 Unknown exception while releasing the license(s)
2012-04-18 11:52:24:248 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <192.168.0.12>.
I don't know how to fix that problem, could someone help me?Hi Jefferson,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/reference/guide/cad85ccxecd.pdf
DESK2206
Text: Could not read product offering from LDAP. Error
code = <%d>, <%ls>
Type: Warn
Add’l Info: The wait for an active call ID to be the target for the
blind conference timed out.
Action: Retry the action later
Could you please restart the UCCX box once and check it again.
Hope it helps.
Anand
Pls rate helpful posts !! -
Im trying to install an IPCC Lab. when i try to connect my ctios client (Windows 7) to ctios OS server.....it shows offline and disconnected state..
these messages are seen on the ctisvr process
Trace: CTIApplication::ProcessOpenRequest from sessionID 1 (CTIOSServer) - ACCEPTED (0 ms)
Trace: ProcessConfigRequestKeyEventMSG - sessionID 1
Trace: ProcessConfigRequestEventMSG - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - CTIOS_NUM_CLIENT:0
PG System Event: Peripheral Online (PeripheralID 5001), PG Status: NORMAL
Trace: CTIApplication::ProcessTimeNotificationEvent - Time=05:05:00 UTC NewHalfHour=FALSE
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - CTIOS_NUM_CLIENT:1
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - CTIOS_NUM_CLIENT:0
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - CTIOS_NUM_CLIENT:1
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
Trace: CTIApplication::ProcessClientEventReportRequest - CTIOS_NUM_CLIENT:0
Trace: CTIApplication::ProcessClientEventReportRequest - sessionID 1
the underlined messages appear when i run my CTIOS Agent desktop
Can anyone help?
HassanWhat do the CTIOS Agent desktop logs show? Usually you'd need to fill in both CTIOS Server Side A and B host-names/ip-address and ports while installing the agent desktop (same hostnames/ports if it is Simplex) .
If it shows offline it usually means the desktop is unable to reach the server. You can also check to see if there is anything on the PC blocking the packets to the CTIOS server usually antivirus, firewall etc. -
Agent desktop keeps logging out.
Hello guys I have a problem with an agent desktop that keeps logging out on UCCX version 5.1. I think it is a problem with the ‘ non-activity logout timer. Guys can someone tell me how to change it.?
Thankshere is the log
VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
VERSION INFO: Environment: User Dir: .
VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-03 15:53:31.863>.
VERSION INFO: Debug threshold .
VERSION INFO: Max file size <3000000>.
VERSION INFO: Max file count <1>.
VERSION INFO: Module: agent.exe: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkStd.dll: Product Version <2.0.0.31> Pri Build Special Build <>.
VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
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VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
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VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
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VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.54> Pri Build <> Special Build < >.
VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO STD0000 Starting preference change event dispatch thread.
2012-02-03 15:53:32:097 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-03 15:53:32:721 INFO LC0000 Connected to Calabrio LDAP server on .
2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-03 15:53:33:688 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-03 15:53:33:719 INFO SPUD0000 Successfully launched update from .
VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
VERSION INFO: Environment: User Dir: .
VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-06 14:25:58.318>.
VERSION INFO: Debug threshold .
VERSION INFO: Max file size <3000000>.
VERSION INFO: Max file count <1>.
VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.
VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: LPK.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: USP10.dll: Product Version <1.0626.7601.17561> Pri Build <> Special Build <>.
VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: WSOCK32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCR80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: FCRasClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: comdlg32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: COMCTL32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SHELL32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: ole32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.
VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.
VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
2012-02-06 14:25:58:779 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:822 INFO STD0000 Starting preference change event dispatch thread.
2012-02-06 14:25:58:832 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:00:478 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-06 14:26:01:058 INFO SPUD0000 Successfully launched update from .
2012-02-06 14:26:01:400 INFO VOIP4020 Created the LDAP recovery thread.
2012-02-06 14:26:01:418 INFO Agent ACM0325 Load the agent profile
2012-02-06 14:26:23:334 INFO DAGT0000 Verify agent license.
2012-02-06 14:26:23:765 INFO DAGT0000 Load the agent configuration.
2012-02-06 14:26:23:796 INFO Agent CC1038 Package type is: Premium Version
2012-02-06 14:26:25:470 INFO DAGT1020 Login to telephony server.
2012-02-06 14:26:25:590 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
2012-02-06 14:26:28:896 INFO DAGT0000 Login to chat server.
2012-02-06 14:26:28:897 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:28:898 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:28:899 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:29:398 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:29:479 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f2fe3150000114f000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
2012-02-06 14:26:29:491 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-06 14:26:29:491 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-06 14:26:29:599 INFO DAGT0000 Login to RASCAL server.
2012-02-06 14:26:29:654 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:30:083 INFO DAGT0000 Login to enterprise server.
2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-06 14:26:30:108 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-06 14:26:30:208 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:30:211 INFO DAGT1021 Login to Desktop Monitoring.
2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:30:212 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-06 14:26:30:231 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:30:250 INFO LRM4000 SLRMMgr object created.
2012-02-06 14:26:30:250 INFO LRM4003 SLRMMgr object initialized.
2012-02-06 14:26:30:250 INFO LRM4008 LRM thread starting.
2012-02-06 14:26:30:250 INFO LRM4004 LRM interface has become available.
2012-02-06 14:26:30:251 INFO LRM4006 Reacquire thread starting.
2012-02-06 14:26:30:366 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
2012-02-06 14:26:30:366 INFO VOIP4002 The Corba listening process has been successfully started.
2012-02-06 14:26:30:367 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
2012-02-06 14:26:30:368 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:31:063 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
2012-02-06 16:12:37:861 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-06 17:56:54:460 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
2012-02-06 17:56:55:644 ERROR DAGT3051 Chat DropUser failed.
2012-02-06 17:56:55:645 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
2012-02-06 17:56:55:645 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
VERSION INFO: Environment: User Dir: .
VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-07 09:36:27.341>.
VERSION INFO: Debug threshold .
VERSION INFO: Max file size <3000000>.
VERSION INFO: Max file count <1>.
VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.
VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: LPK.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: USP10.dll: Product Version <1.0626.7601.17561> Pri Build <> Special Build <>.
VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: WSOCK32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCR80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: FCRasClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.
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VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
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VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
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2012-02-07 09:36:29:729 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:747 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:814 INFO STD0000 Starting preference change event dispatch thread.
2012-02-07 09:36:29:824 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:31:399 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-07 09:36:32:086 INFO SPUD0000 Successfully launched update from .
2012-02-07 09:36:32:773 INFO VOIP4020 Created the LDAP recovery thread.
2012-02-07 09:36:32:796 INFO Agent ACM0325 Load the agent profile
2012-02-07 09:36:39:117 INFO DAGT0000 Verify agent license.
2012-02-07 09:36:39:540 INFO DAGT0000 Load the agent configuration.
2012-02-07 09:36:39:565 INFO Agent CC1038 Package type is: Premium Version
2012-02-07 09:36:41:110 INFO DAGT1020 Login to telephony server.
2012-02-07 09:36:41:227 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
2012-02-07 09:36:44:432 INFO DAGT0000 Login to chat server.
2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:870 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:927 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f30f0ac000015bb000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
2012-02-07 09:36:44:929 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-07 09:36:44:929 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 09:36:45:034 INFO DAGT0000 Login to RASCAL server.
2012-02-07 09:36:45:177 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:705 INFO DAGT0000 Login to enterprise server.
2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 09:36:45:746 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 09:36:45:789 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:851 INFO DAGT1021 Login to Desktop Monitoring.
2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:45:852 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
2012-02-07 09:36:45:856 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:891 INFO LRM4000 SLRMMgr object created.
2012-02-07 09:36:45:891 INFO LRM4003 SLRMMgr object initialized.
2012-02-07 09:36:45:891 INFO LRM4008 LRM thread starting.
2012-02-07 09:36:45:891 INFO LRM4004 LRM interface has become available.
2012-02-07 09:36:45:891 INFO LRM4006 Reacquire thread starting.
2012-02-07 09:36:45:997 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
2012-02-07 09:36:45:997 INFO VOIP4002 The Corba listening process has been successfully started.
2012-02-07 09:36:45:999 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
2012-02-07 09:36:45:999 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:46:729 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
2012-02-07 09:39:55:350 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 09:39:55:354 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:40:57:129 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:40:57:133 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:52:56:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:52:56:411 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 13:41:56:617 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).
2012-02-07 13:41:57:298 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).
2012-02-07 13:41:57:299 INFO LRM4005 LRM interface has become unavailable.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 13:41:57:299 WARN DAGT2048 LRM Inactive Message received.
2012-02-07 13:41:57:300 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).
2012-02-07 13:41:58:629 INFO DAGT0000 LDAP auto-recovery message received.
2012-02-07 13:41:58:629 INFO VOIP4004 The LDAP connection has gone down.
2012-02-07 13:41:58:632 INFO DAGT0000 LDAP auto-recovery message received.
2012-02-07 13:41:58:632 INFO VOIP4003 The LDAP connection has come up.
2012-02-07 13:42:01:839 INFO LRM4004 LRM interface has become available.
2012-02-07 13:42:01:979 INFO DAGT0000 Verify agent license.
2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 13:42:02:291 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:806 ERROR FCCC2005 Network communication error (COMM_FAILURE).
2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:806 ERROR DAGT3062 Chat SetAgentAcdState failed.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:821 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-07 13:42:02:821 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:946 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
2012-02-07 13:42:13:293 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
2012-02-07 14:05:01:184 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
2012-02-07 14:05:01:184 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
VERSION INFO: Environment: User Dir: .
VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-07 14:05:02.839>.
VERSION INFO: Debug threshold .
VERSION INFO: Max file size <3000000>.
VERSION INFO: Max file count <1>.
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Agent Logs out and Logs in back several times
Hi,
Agent Logs out and Logs in back several times without his intervention. this was observed with one agent. Any idea what would be causing? We use a custom CTIOS client and we observe that only one agent had this problemHi,
Do you have access to the client desktop and the CTIOS server logs ? Look for the network related errors, sometimes the process in ICM might be giving up..
regards,
Shravan -
Mac desktop is freezing, crashing, auto logging out
While playing a game last night my computer crashed the app and the computer automatically logged out. Ever since that, whenever I try to log on to any account it freezes and logs out immediately. When i safe boot it everything works, but it says all of the games I usually play, can't be run due to not sufficient specs. I tried a pvram reset and repaired my disk even though I don't think there is anything wrong with that. I'm running out of ideas and thought id post something here before taking it into an apple store. It's currently running on 10.9.3, and it's a late 2013 model, 27 inch. Any suggestions are helpful at this point! Thanks
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.autodesk\* \*dropbox \*GoogleDr\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/ { next;} /(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /APPLE [HS]|DVD/d;s/.+: //;H;};/s: /{ /V/d;s/^ */- /;H;};${ g;p;};' ' /^find: /d;p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Cisco Agent Desktop (CAD) Timed Out
Hello Everybody,
I'm looking for a little insight into a problem that was encountered recently with a customer that essentially caused downtime. When the Agents were attempting to log into Cisco Agent Desktop it gave the following error:
"The request to log into the Cisco Unified CCX application server timed out. Please verify your system is online and try again."
CCX Version : 8.0.2.11002-3
CUCM: 8.0.3.21011-1 with LDAP integration/authentication
The customer does have high availability and after restarting both CCX servers the problem still occurred. Finally, once the CUCM publisher was restarted everything the login started working again. As the resolution was a server restart I'm looking for further information regarding this problem, why it may have occurred, and what can be done to prevent it in the future. It seems that LDAP issues are a common cause of this error but why? Can IPA be used as a backup if another situation like this occurs again?
I appreciate the time,
Thanks.Hi Keith,
We could never state it will never happen again. CUCM, AD or UCCX could have a latency issue later on. However if you see the technote that I sent it explains what tracing is needed and how to verify that LDAP is not sending the acknowledgement back in time. Below is an example of the MIVR logs;
//Initiating login
461102: Jan 28 08:01:34.909 PST %MIVR-SS_RM-7-UNK:Trying to authenticate agent MSmith
The login ID is the same ID that is used to login to CAD. For our test MSmith was used.
The next message should be that login was successful; however, a time out may have occurred since the CAD timer has expired (10 seconds). We then see after the 10th second CUCM finishes the authentication.
//CUCM returns login successful after the 10 second CAD timer expires causing the timeout message to be displayed
461107: Jan 28 08:01:45.206 PST %MIVR-SS_RM-7-UNK:Successfully authenticated agent MSmith at extension 1904
CAD has ten second timer. If the successful message is not sent within that time CAD fails to login. The port change for the AD server that is the Global Catalog server is also documented in the CUCM SRND and should be used regardless.
I hope that answers your question.
Joe -
Error 201; CC desktop app constantly logged out, won't redownload
Running CC on Windows 7, 64bit. Have run into the "Please log in/You are now logged out" loop before, so uninstalled the CC desktop app, renamed the OOBE file to OOBE_OLD, and attempted to re-download and re-install the CC app. This worked last time, but today every time I attempt to download, it gives me error code 201 and tells me to seek help.
There does not appear to be anything pertinent to this issue on the forums already. Any help would be appreciated.Hi LawnSnark ,
Welcome to Adobe Forums.
Error 201 indicates that the download of the installation files was unable to be resumed successfully or it can be lack of sufficient permissions as well.
Please create a new Administrator user account , Download Creative Cloud desktop app in new account and sign in.
Please reply for any assistance.
Thanks -
How can I log out my firefox sync account from the desktop remotely?
Once I went to my friends' house, and I installed the firefox there and made it synced with my account.
And now I want to stop syncing my bookmarks and other things with that desktop, so is there any way to stop syncing?
Or is there any way to log out of that desktop remotely?Hello hblack123
If you have a rescue email address setup, then you should be able to send an email to reset the password or the security questions. If that is not available, then you would need to contact iTunes Store support. Check out the article below for more information.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
-Norm G. -
Creative Cloud desktop app logged out instead login
Hi,
I can't login to Creative Cloud on desktop Windows 7 x64 with my email. It's saying 'you have successfully logged out' instead 'you have successfully logged in'. I use Russian OS so actualiy I translated message from Russian.
Otherwise I can without any problems login to https://creative.adobe.com/ web page.
P.S. I'm prerelease member of some projects. During last 10 days CC was autoupdated and I think that update broke login system...
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html this don't resolve issue.Chat Now button near the bottom for Activation and Deactivation
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
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Table.Location error running Windows Vista (IIS 7)
Post Author: surfhound CA Forum: Crystal Reports I am using crystal reports with ASP.NET 2 and I am trying to set the table location using the following code reportTable.Location = reportTable.Location.Substring( reportTable.Location.LastIndexOf(".")
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Notes no longer works in Maverick
Besides the Gmail issues with Mavarick, I lost my Notes in AppleMail. Then I was told it was now it's own separate app and that I just had to find it in Applications. I found it and launched it but none of my newest notes show up. Yes, I have them
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BW Variable as Prompt values in Xcelsius
Hi Experts, We want to create Xcelsius report based on BW Query. We can't use direct connection BW/Xcelsius because we haven't stack Java installed. So we have used the other method : - Universe on Query result - QaawS on this universe - Connection w
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OK, this is driving me nuts. On my iPad TV shows are now sorted by season, inside that season sub folder all the episodes are a mess. All I want it to open the video app and click on TV Shows and see each show by name, click on that show and see all
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Error when trying to publish to print
I have a relatively new version of Adobe Captivate 5.02.630. I have never been able to publish to print anything. Instead, I get the message "Publish to MS Word failed. Retry after ensuring that -the document is not open. -you have instal