Agent desktop terminating automatically

Hi all,
We are facing one big problem,we are using uccx 8.0.2 problem is some times all agents desktop are automatically terminating that calls also disconnecting after 3-5 min it will come normally,another problem is uccx engine servce restarting automatically ,we are using HA model Please give me the solution
Thanks Regards

HI,
What is the exat full version of uccx you have?
Have you installed the latest COP file posted in CCO.
regards,
Trad

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    2012-02-06 14:25:58:779 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:822 INFO STD0000 Starting preference change event dispatch thread.
    2012-02-06 14:25:58:832 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:00:478 INFO DAGT0000 Get Update Flag from LDAP successfully.
    2012-02-06 14:26:01:058 INFO SPUD0000 Successfully launched update from .
    2012-02-06 14:26:01:400 INFO VOIP4020 Created the LDAP recovery thread.
    2012-02-06 14:26:01:418 INFO Agent ACM0325  Load the agent profile
    2012-02-06 14:26:23:334 INFO DAGT0000 Verify agent license.
    2012-02-06 14:26:23:765 INFO DAGT0000 Load the agent configuration.
    2012-02-06 14:26:23:796 INFO Agent CC1038 Package type is: Premium Version
    2012-02-06 14:26:25:470 INFO DAGT1020 Login to telephony server.
    2012-02-06 14:26:25:590 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
    2012-02-06 14:26:28:896 INFO DAGT0000 Login to chat server.
    2012-02-06 14:26:28:897 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:28:898 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:28:899 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:29:398 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:29:479 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f2fe3150000114f000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
    2012-02-06 14:26:29:491 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-06 14:26:29:491 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-06 14:26:29:599 INFO DAGT0000 Login to RASCAL server.
    2012-02-06 14:26:29:654 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:30:083 INFO DAGT0000 Login to enterprise server.
    2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-06 14:26:30:108 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-06 14:26:30:208 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:30:211 INFO DAGT1021 Login to Desktop Monitoring.
    2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:30:212 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
    2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-06 14:26:30:231 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:30:250 INFO LRM4000 SLRMMgr object created.
    2012-02-06 14:26:30:250 INFO LRM4003 SLRMMgr object initialized.
    2012-02-06 14:26:30:250 INFO LRM4008 LRM thread starting.
    2012-02-06 14:26:30:250 INFO LRM4004 LRM interface has become available.
    2012-02-06 14:26:30:251 INFO LRM4006 Reacquire thread starting.
    2012-02-06 14:26:30:366 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
    2012-02-06 14:26:30:366 INFO VOIP4002 The Corba listening process has been successfully started.
    2012-02-06 14:26:30:367 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
    2012-02-06 14:26:30:368 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:31:063 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
    2012-02-06 16:12:37:861 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-06 17:56:54:460 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
    2012-02-06 17:56:55:644 ERROR DAGT3051 Chat DropUser failed.
    2012-02-06 17:56:55:645 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
    2012-02-06 17:56:55:645 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
    VERSION INFO: Environment: Platform .
    VERSION INFO: Environment: Working Dir: .
    VERSION INFO: Environment: User Dir: .
    VERSION INFO: Environment: Hostname .
    VERSION INFO: Environment: Timezone , DST Zone .
    VERSION INFO: Environment: Current time <2012-02-07 09:36:27.341>.
    VERSION INFO: Debug threshold .
    VERSION INFO: Max file size <3000000>.
    VERSION INFO: Max file count <1>.
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    VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
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    VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
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    VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
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    VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.
    VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
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    VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
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    VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
    2012-02-07 09:36:29:729 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:747 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:814 INFO STD0000 Starting preference change event dispatch thread.
    2012-02-07 09:36:29:824 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:31:399 INFO DAGT0000 Get Update Flag from LDAP successfully.
    2012-02-07 09:36:32:086 INFO SPUD0000 Successfully launched update from .
    2012-02-07 09:36:32:773 INFO VOIP4020 Created the LDAP recovery thread.
    2012-02-07 09:36:32:796 INFO Agent ACM0325  Load the agent profile
    2012-02-07 09:36:39:117 INFO DAGT0000 Verify agent license.
    2012-02-07 09:36:39:540 INFO DAGT0000 Load the agent configuration.
    2012-02-07 09:36:39:565 INFO Agent CC1038 Package type is: Premium Version
    2012-02-07 09:36:41:110 INFO DAGT1020 Login to telephony server.
    2012-02-07 09:36:41:227 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
    2012-02-07 09:36:44:432 INFO DAGT0000 Login to chat server.
    2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:870 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:927 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f30f0ac000015bb000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
    2012-02-07 09:36:44:929 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-07 09:36:44:929 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 09:36:45:034 INFO DAGT0000 Login to RASCAL server.
    2012-02-07 09:36:45:177 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:705 INFO DAGT0000 Login to enterprise server.
    2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 09:36:45:746 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 09:36:45:789 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:851 INFO DAGT1021 Login to Desktop Monitoring.
    2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:45:852 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
    2012-02-07 09:36:45:856 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:891 INFO LRM4000 SLRMMgr object created.
    2012-02-07 09:36:45:891 INFO LRM4003 SLRMMgr object initialized.
    2012-02-07 09:36:45:891 INFO LRM4008 LRM thread starting.
    2012-02-07 09:36:45:891 INFO LRM4004 LRM interface has become available.
    2012-02-07 09:36:45:891 INFO LRM4006 Reacquire thread starting.
    2012-02-07 09:36:45:997 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
    2012-02-07 09:36:45:997 INFO VOIP4002 The Corba listening process has been successfully started.
    2012-02-07 09:36:45:999 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
    2012-02-07 09:36:45:999 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:46:729 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
    2012-02-07 09:39:55:350 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 09:39:55:354 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:40:57:129 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:40:57:133 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:52:56:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:52:56:411 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 13:41:56:617 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).
    2012-02-07 13:41:57:298 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).
    2012-02-07 13:41:57:299 INFO LRM4005 LRM interface has become unavailable.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 13:41:57:299 WARN DAGT2048 LRM Inactive Message received.
    2012-02-07 13:41:57:300 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).
    2012-02-07 13:41:58:629 INFO DAGT0000 LDAP auto-recovery message received.
    2012-02-07 13:41:58:629 INFO VOIP4004 The LDAP connection has gone down.
    2012-02-07 13:41:58:632 INFO DAGT0000 LDAP auto-recovery message received.
    2012-02-07 13:41:58:632 INFO VOIP4003 The LDAP connection has come up.
    2012-02-07 13:42:01:839 INFO LRM4004 LRM interface has become available.
    2012-02-07 13:42:01:979 INFO DAGT0000 Verify agent license.
    2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 13:42:02:291 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR FCCC2005 Network communication error (COMM_FAILURE).
    2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR DAGT3062 Chat SetAgentAcdState failed.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:821 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-07 13:42:02:821 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:946 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
    2012-02-07 13:42:13:293 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
    2012-02-07 14:05:01:184 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
    2012-02-07 14:05:01:184 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
    VERSION INFO: Environment: Platform .
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    VERSION INFO: Environment: Current time <2012-02-07 14:05:02.839>.
    VERSION INFO: Debug threshold .
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  • Agent Desktop logging out frequently !!

    User is reporting that they periodically get logged out from the agent desktop application every 30 minutes. This happens frequently. A message appears on our desktop(cisco agent desktop application) in a grey box saying the time and connection lost
    Thanks !!
    Shridhar Reddy

    Anand,
    I could see the below Error meassages in affected CAD log(client)
    INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket)
    ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
    2011-09-13 11:05:32:253 ERROR FCCC2005 Network communication error (COMM_FAILURE).
    2011-09-13 11:05:32:253 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
    2011-09-13 11:05:32:253 INFO DAGT0000 Call Chat auto-recovery message received.
    2011-09-13 11:05:32:253 ERROR DAGT3062 Chat SetAgentAcdState failed.
    11:05:35:467 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
    ERROR VOIP2021 Desktop monitoring enabled for extension [89995732].
    2011-09-13 11:07:04:157 INFO VOIP4009 Adding the VoIP service [UKVEUUCCX02] to the list of active VoIP services.
    2011-09-13 11:08:01:614 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
    Thanks !!
    Shridhar Reddy

  • I dont see the e-mail icons in the agent desktop

    hi, i enabled the e-mail agent funtion, i created a e-mail queue, and i made the exchange configuration, but i dont see the icons on the agent desktop
    why? does anyone know?
    the version of the ccx is the 7.0 SR5
    thanks in avanced

    The icons wont become available until the e-mail agent system is configured (via the Desktop Administrator web interface).

  • Time Machine on my iMac won't open iPhoto. It goes to desktop screen automatically. When I select User/Picture/Iphoto library it only brings up the preview page with the size of the folder. I can't get into the library to look for lost photos.

    Time Machine on my iMac won't open iPhoto. It goes to desktop screen automatically. When I select User/Picture/Iphoto library it only brings up the preview page with the size of the folder. I can't get into the library to look for lost photos.

    Thank You. This helps me alot to get into the masters and to see events and photos in a utilitarian way, but it is not as easy as viewing the normal iphoto format to find photos.  Can I do something else or did I not do something right to not see normal iphoto in Time Machine ?

  • Cisco agent desktop has encountered a problem and needs to close error

    A Remote Hotline user is experiencing crashes with her desktop agent.  After logging into the program it generated the error message "The Cisco Agent Desktop has encountered a problem and needs to close"
    I have removed the agent from add remove programs, re installed it and attempted to run it logged in as an admin and using both mine and the user's agent credentials and the program still crashes.
    Agent desktop ver 5.0 Build 6.4.2.12  Windows XP 
    Any ideas?
    Regardes, Chet

    Thanks for the reply, this is what I did to resolve it:
    Fix:
    Uninstalled Desktop agent from add remove programs
    Re installed program
    Do a complete restart or the prog will continue to crash
    Test program by logging in with user’s credentials

  • CTI Toolkit Agent Desktop 7.5(1) has stopped working

    Dear Support,
    We have an IP Telephony setup with Call centre Enterprise.
    The CTIOS crashes on the Windows 7 64bit OS.
    CTIOS version : 7.5.1
    Whenever we run the Agent desktop application, the below error message is displayed.
    Also we have tried reinstalling the application and also tried running on compatibility mode as well, and it still did not solve the issue.
    Thanks in advance
    Nithin Louis.

    Hi,
    I found that the CTIOS 7.5.1 is not compactable with Windows 7 64 bit .
    you can access the CTI OS Client on Windows 7 64-bit Starting with CTI OS Release 8.5(2).
    For this you have to install the 8.0(1a) installer is required.
    I am able to download the 8.5(2) from the Cisco site but 8.0(1a) is not available.
    Could you please share the link for download the 8.0(1a).
    Regards
    Nithin Louis.

  • CTIOS AGENT DESKTOP ERROR

    Hi,
    We are receiving the error "calls has failed because resources not availble.Please wait a moment and
    try again" in the agent desktop as CTI warnings.
    How to solve this issue.
    Regards
    krishna.

    Would you please be kind to share the solution, if it was found?
    Got same trouble. The initial call is received, then when you try to transfer it to ICM script (sometimes it works), the source IP communicator hangs up and the destination agent receives this CAD message.
    So, callflow is:
    1. Customer from PSTN to ICM Script -> Agent 1
    2. Agent 1 -> ICM Script -> Agent 2 (here we got a 80% chance to receive this message on Agent 2 screen, and a "zombie" softphone process on Agent 1)
    3. Customer -> Agent 2 (if succeeded).
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  • UCCX and agent desktop +E.164

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    Please rate helpful posts...

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    please rate helpful posts

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