Agent desktop terminating automatically
Hi all,
We are facing one big problem,we are using uccx 8.0.2 problem is some times all agents desktop are automatically terminating that calls also disconnecting after 3-5 min it will come normally,another problem is uccx engine servce restarting automatically ,we are using HA model Please give me the solution
Thanks Regards
HI,
What is the exat full version of uccx you have?
Have you installed the latest COP file posted in CCO.
regards,
Trad
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I've been having some users get logged out of CAD for no reason. Here is the jtapi log of when this happens. Any ideas on what might be causing this???
929: Dec 03 14:42:36.306 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse {
sequenceNumber = 37
info = 2@[
com.cisco.cti.protocol.LineInfo {
name = 4799
displayName = Emily *********
permanentLineID = 1234577583
maxNumberOfCalls = 4
lineInstance = 1
busyTrigger = 2
com.cisco.cti.protocol.LineInfo {
name = 8799
displayName =
permanentLineID = 1846486595
maxNumberOfCalls = 2
lineInstance = 2
busyTrigger = 1
more = false
2930: Dec 03 14:42:36.306 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) [(P7-10.130.0.12) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest {
sequenceNumber = 38
enumerationHandle = 71832
2931: Dec 03 14:42:36.316 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse {
sequenceNumber = 38
2932: Dec 03 14:42:36.316 CST %JTAPI-CTI-7-UNK:(P7-3352) SEP001759C48420(0,0) refreshing lines: previous=2 current=2 created=0 removed=0
2933: Dec 03 14:42:37.943 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-sa-ccm1) EventThread](P7-3352) Request: removeObserver
2934: Dec 03 14:42:37.943 CST %JTAPI-JTAPI-7-UNK:ProvObservationEndedEv event to com.spanlink.jtapiclient.splkJtapiObj@21d1f4
2935: Dec 03 14:42:37.943 CST %JTAPI-JTAPI-7-UNK:ProvObservationEndedEv [#68]
2936: Dec 03 14:42:37.943 CST %JTAPI-JTAPIIMPL-7-UNK:[com.spanlink.jtapiclient.splkJtapiObj@21d1f4]ObserverProxy.queueEvents: dispatching synchronously
2937: Dec 03 14:42:37.943 CST %JTAPI-JTAPIIMPL-7-UNK:[com.spanlink.jtapiclient.splkJtapiObj@21d1f4]ObserverProxy.deliverEvents()
2938: Dec 03 14:42:37.953 CST %JTAPI-JTAPIIMPL-7-UNK:[com.spanlink.jtapiclient.splkJtapiObj@21d1f4]delivering to providerChangedEvent
2939: Dec 03 14:42:37.953 CST %JTAPI-JTAPIIMPL-7-UNK:[com.spanlink.jtapiclient.splkJtapiObj@21d1f4]ObserverProxy.deliverEvents() completed
2940: Dec 03 14:42:37.953 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-sa-ccm1) EventThread](P7-3352) Request: shutdown
2941: Dec 03 14:42:37.953 CST %JTAPI-MISC-7-UNK:Provider "(P7-3352)" changing state to SHUTDOWN
2942: Dec 03 14:42:37.953 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-sa-ccm1) EventThread](P7-3352) Request: getObservers
2943: Dec 03 14:42:37.953 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) [(P7-sa-ccm1) EventThread] sending: com.cisco.cti.protocol.ProviderCloseRequest {
sequenceNumber = 39
2944: Dec 03 14:42:38.154 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) received Response: com.cisco.cti.protocol.ProviderCloseResponse {
sequenceNumber = 39
2945: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) shutting down
2946: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ProviderRetryThread shutting down
2947: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ProviderRetryThread exiting
2948: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ProviderRetryThread finished shutting down
2949: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: shutting down
2950: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: stream closed
2951: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: exiting
2952: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: notifying handler of demise
2953: Dec 03 14:42:38.154 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) received Event: com.cisco.cti.protocol.ProviderOutOfServiceEvent {
eventSequence = 69
PROVIDER_OUT_OF_SERVICE_EVENT = 200
2954: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) EventThread: queuing com.cisco.cti.protocol.ProviderOutOfServiceEvent
2955: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) EventThread: shutting down
2956: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) EventThread: waiting for exit
2957: Dec 03 14:42:38.154 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) EventThread handling event com.cisco.cti.protocol.ProviderOutOfServiceEvent[69]
2958: Dec 03 14:42:38.154 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) deviceMap is empty? -false
2959: Dec 03 14:42:38.154 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) lineMap is empty? -true
2960: Dec 03 14:42:38.154 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) callMap is empty? -true
2961: Dec 03 14:42:38.154 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) clearing park DN map
2962: Dec 03 14:42:38.154 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-10.130.0.12) EventThread](P7-3352) Request: getCalls
2963: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) EventThread: exiting
2964: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) EventThread: finished shutting down
2965: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatSendThread shutting down
2966: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatSendThread waiting for exit
2967: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatSendThread exiting
2968: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatSendThread finished shutting down
2969: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatReceiveThread shutting down
2970: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatReceiveThread waiting for exit
2971: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatReceiveThread server heartbeat or message not received for 60600 mili-second
2972: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatReceiveThread exiting
2973: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatReceiveThread finished shutting down
2974: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) DeviceLineUpdateThread: shutting down
2975: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:[com.cisco.cti.util.BlockingQueue@4e8cee]BlockingQueue:take() Threadname=(P7-10.130.0.12) DeviceLineUpdateThread Thread interrupted
2976: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) DeviceLineUpdateThread: exiting
2977: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) DeviceLineUpdateThread: waiting for exit
2978: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) DeviceLineUpdateThread: finished shutting down
2979: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: waiting for exit
2980: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: finished shutting down
2981: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) finished shutting down
2982: Dec 03 14:42:38.164 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-sa-ccm1) EventThread][8799]Request: getCallObservers()
2983: Dec 03 14:42:38.164 CST %JTAPI-JTAPIIMPL-7-UNK:[com.spanlink.jtapiclient.splkJtapiObj@21d1f4]ObserverProxy.deliverEvents() completed
2984: Dec 03 14:42:38.164 CST %JTAPI-CTI-7-UNK:(P7-3352) DeviceMap: closing device "SEP001759C48420"
2985: Dec 03 14:42:38.164 CST %JTAPI-JTAPIIMPL-7-UNK:(P7-3352) Terminal "SEP001759C48420" out of service
2986: Dec 03 14:42:38.164 CST %JTAPI-JTAPI-7-UNK:(P7-3352) [SEP001759C48420] CiscoTermOutOfServiceEv [#69]
2987: Dec 03 14:42:38.164 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) deviceMap is empty? -false
2988: Dec 03 14:42:38.164 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) lineMap is empty? -true
2989: Dec 03 14:42:38.164 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) callMap is empty? -true
2990: Dec 03 14:42:38.164 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) clearing park DN map
2991: Dec 03 14:42:38.164 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-sa-ccm1) EventThread](P7-3352) Request: getCalls
2992: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-sa-ccm1) EventThread: exitingForgot to mention that we have already tried that, as well as many other things on the user's end. Here is a list of everything we have done on the user's end.
Uninstall and reinstall Cisco Agent Desktop - Been done numerous time
A complete format of the hard drive and a reinstall of Windows and CAD - Been done 2 times
Swapped out hard drive and put into different laptop, no difference
Uninstalled all security software, made no difference
Upgraded all Windows drivers
Had user work on wireless connection instead of wired
Tried a couple different phones
After trying all this it is hard to believe that this problem stems from the user's end. Is there anything on the server end that might cause this? And if so where is the first place to look? -
Agent desktop keeps logging out.
Hello guys I have a problem with an agent desktop that keeps logging out on UCCX version 5.1. I think it is a problem with the ‘ non-activity logout timer. Guys can someone tell me how to change it.?
Thankshere is the log
VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
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VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-03 15:53:31.863>.
VERSION INFO: Debug threshold .
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2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO STD0000 Starting preference change event dispatch thread.
2012-02-03 15:53:32:097 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-03 15:53:32:721 INFO LC0000 Connected to Calabrio LDAP server on .
2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-03 15:53:33:688 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-03 15:53:33:719 INFO SPUD0000 Successfully launched update from .
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VERSION INFO: Environment: Hostname .
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VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: FCRasClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: comdlg32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: COMCTL32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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VERSION INFO: Module: ole32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.
VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.
VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
2012-02-06 14:25:58:779 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:822 INFO STD0000 Starting preference change event dispatch thread.
2012-02-06 14:25:58:832 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:00:478 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-06 14:26:01:058 INFO SPUD0000 Successfully launched update from .
2012-02-06 14:26:01:400 INFO VOIP4020 Created the LDAP recovery thread.
2012-02-06 14:26:01:418 INFO Agent ACM0325 Load the agent profile
2012-02-06 14:26:23:334 INFO DAGT0000 Verify agent license.
2012-02-06 14:26:23:765 INFO DAGT0000 Load the agent configuration.
2012-02-06 14:26:23:796 INFO Agent CC1038 Package type is: Premium Version
2012-02-06 14:26:25:470 INFO DAGT1020 Login to telephony server.
2012-02-06 14:26:25:590 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
2012-02-06 14:26:28:896 INFO DAGT0000 Login to chat server.
2012-02-06 14:26:28:897 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:28:898 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:28:899 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:29:398 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:29:479 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f2fe3150000114f000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
2012-02-06 14:26:29:491 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-06 14:26:29:491 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-06 14:26:29:599 INFO DAGT0000 Login to RASCAL server.
2012-02-06 14:26:29:654 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:30:083 INFO DAGT0000 Login to enterprise server.
2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-06 14:26:30:108 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-06 14:26:30:208 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:30:211 INFO DAGT1021 Login to Desktop Monitoring.
2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:30:212 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-06 14:26:30:231 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:30:250 INFO LRM4000 SLRMMgr object created.
2012-02-06 14:26:30:250 INFO LRM4003 SLRMMgr object initialized.
2012-02-06 14:26:30:250 INFO LRM4008 LRM thread starting.
2012-02-06 14:26:30:250 INFO LRM4004 LRM interface has become available.
2012-02-06 14:26:30:251 INFO LRM4006 Reacquire thread starting.
2012-02-06 14:26:30:366 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
2012-02-06 14:26:30:366 INFO VOIP4002 The Corba listening process has been successfully started.
2012-02-06 14:26:30:367 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
2012-02-06 14:26:30:368 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:31:063 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
2012-02-06 16:12:37:861 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-06 17:56:54:460 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
2012-02-06 17:56:55:644 ERROR DAGT3051 Chat DropUser failed.
2012-02-06 17:56:55:645 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
2012-02-06 17:56:55:645 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
VERSION INFO: Environment: User Dir: .
VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-07 09:36:27.341>.
VERSION INFO: Debug threshold .
VERSION INFO: Max file size <3000000>.
VERSION INFO: Max file count <1>.
VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.
VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: LPK.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: USP10.dll: Product Version <1.0626.7601.17561> Pri Build <> Special Build <>.
VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.
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VERSION INFO: Module: MSVCR80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: FCRasClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: comdlg32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: COMCTL32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SHELL32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: ole32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.
VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.
VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
2012-02-07 09:36:29:729 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:747 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:814 INFO STD0000 Starting preference change event dispatch thread.
2012-02-07 09:36:29:824 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:31:399 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-07 09:36:32:086 INFO SPUD0000 Successfully launched update from .
2012-02-07 09:36:32:773 INFO VOIP4020 Created the LDAP recovery thread.
2012-02-07 09:36:32:796 INFO Agent ACM0325 Load the agent profile
2012-02-07 09:36:39:117 INFO DAGT0000 Verify agent license.
2012-02-07 09:36:39:540 INFO DAGT0000 Load the agent configuration.
2012-02-07 09:36:39:565 INFO Agent CC1038 Package type is: Premium Version
2012-02-07 09:36:41:110 INFO DAGT1020 Login to telephony server.
2012-02-07 09:36:41:227 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
2012-02-07 09:36:44:432 INFO DAGT0000 Login to chat server.
2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:870 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:927 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f30f0ac000015bb000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
2012-02-07 09:36:44:929 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-07 09:36:44:929 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 09:36:45:034 INFO DAGT0000 Login to RASCAL server.
2012-02-07 09:36:45:177 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:705 INFO DAGT0000 Login to enterprise server.
2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 09:36:45:746 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 09:36:45:789 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:851 INFO DAGT1021 Login to Desktop Monitoring.
2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:45:852 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
2012-02-07 09:36:45:856 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:891 INFO LRM4000 SLRMMgr object created.
2012-02-07 09:36:45:891 INFO LRM4003 SLRMMgr object initialized.
2012-02-07 09:36:45:891 INFO LRM4008 LRM thread starting.
2012-02-07 09:36:45:891 INFO LRM4004 LRM interface has become available.
2012-02-07 09:36:45:891 INFO LRM4006 Reacquire thread starting.
2012-02-07 09:36:45:997 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
2012-02-07 09:36:45:997 INFO VOIP4002 The Corba listening process has been successfully started.
2012-02-07 09:36:45:999 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
2012-02-07 09:36:45:999 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:46:729 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
2012-02-07 09:39:55:350 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 09:39:55:354 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:40:57:129 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:40:57:133 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:52:56:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:52:56:411 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 13:41:56:617 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).
2012-02-07 13:41:57:298 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).
2012-02-07 13:41:57:299 INFO LRM4005 LRM interface has become unavailable.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 13:41:57:299 WARN DAGT2048 LRM Inactive Message received.
2012-02-07 13:41:57:300 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).
2012-02-07 13:41:58:629 INFO DAGT0000 LDAP auto-recovery message received.
2012-02-07 13:41:58:629 INFO VOIP4004 The LDAP connection has gone down.
2012-02-07 13:41:58:632 INFO DAGT0000 LDAP auto-recovery message received.
2012-02-07 13:41:58:632 INFO VOIP4003 The LDAP connection has come up.
2012-02-07 13:42:01:839 INFO LRM4004 LRM interface has become available.
2012-02-07 13:42:01:979 INFO DAGT0000 Verify agent license.
2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 13:42:02:291 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:806 ERROR FCCC2005 Network communication error (COMM_FAILURE).
2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:806 ERROR DAGT3062 Chat SetAgentAcdState failed.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:821 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-07 13:42:02:821 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:946 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
2012-02-07 13:42:13:293 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
2012-02-07 14:05:01:184 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
2012-02-07 14:05:01:184 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
VERSION INFO: Environment: Platform .
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VERSION INFO: Environment: Current time <2012-02-07 14:05:02.839>.
VERSION INFO: Debug threshold .
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Agent Desktop logging out frequently !!
User is reporting that they periodically get logged out from the agent desktop application every 30 minutes. This happens frequently. A message appears on our desktop(cisco agent desktop application) in a grey box saying the time and connection lost
Thanks !!
Shridhar ReddyAnand,
I could see the below Error meassages in affected CAD log(client)
INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket)
ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
2011-09-13 11:05:32:253 ERROR FCCC2005 Network communication error (COMM_FAILURE).
2011-09-13 11:05:32:253 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2011-09-13 11:05:32:253 INFO DAGT0000 Call Chat auto-recovery message received.
2011-09-13 11:05:32:253 ERROR DAGT3062 Chat SetAgentAcdState failed.
11:05:35:467 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
ERROR VOIP2021 Desktop monitoring enabled for extension [89995732].
2011-09-13 11:07:04:157 INFO VOIP4009 Adding the VoIP service [UKVEUUCCX02] to the list of active VoIP services.
2011-09-13 11:08:01:614 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
Thanks !!
Shridhar Reddy -
I dont see the e-mail icons in the agent desktop
hi, i enabled the e-mail agent funtion, i created a e-mail queue, and i made the exchange configuration, but i dont see the icons on the agent desktop
why? does anyone know?
the version of the ccx is the 7.0 SR5
thanks in avancedThe icons wont become available until the e-mail agent system is configured (via the Desktop Administrator web interface).
-
Time Machine on my iMac won't open iPhoto. It goes to desktop screen automatically. When I select User/Picture/Iphoto library it only brings up the preview page with the size of the folder. I can't get into the library to look for lost photos.
Thank You. This helps me alot to get into the masters and to see events and photos in a utilitarian way, but it is not as easy as viewing the normal iphoto format to find photos. Can I do something else or did I not do something right to not see normal iphoto in Time Machine ?
-
Cisco agent desktop has encountered a problem and needs to close error
A Remote Hotline user is experiencing crashes with her desktop agent. After logging into the program it generated the error message "The Cisco Agent Desktop has encountered a problem and needs to close"
I have removed the agent from add remove programs, re installed it and attempted to run it logged in as an admin and using both mine and the user's agent credentials and the program still crashes.
Agent desktop ver 5.0 Build 6.4.2.12 Windows XP
Any ideas?
Regardes, ChetThanks for the reply, this is what I did to resolve it:
Fix:
Uninstalled Desktop agent from add remove programs
Re installed program
Do a complete restart or the prog will continue to crash
Test program by logging in with user’s credentials -
CTI Toolkit Agent Desktop 7.5(1) has stopped working
Dear Support,
We have an IP Telephony setup with Call centre Enterprise.
The CTIOS crashes on the Windows 7 64bit OS.
CTIOS version : 7.5.1
Whenever we run the Agent desktop application, the below error message is displayed.
Also we have tried reinstalling the application and also tried running on compatibility mode as well, and it still did not solve the issue.
Thanks in advance
Nithin Louis.Hi,
I found that the CTIOS 7.5.1 is not compactable with Windows 7 64 bit .
you can access the CTI OS Client on Windows 7 64-bit Starting with CTI OS Release 8.5(2).
For this you have to install the 8.0(1a) installer is required.
I am able to download the 8.5(2) from the Cisco site but 8.0(1a) is not available.
Could you please share the link for download the 8.0(1a).
Regards
Nithin Louis. -
Hi,
We are receiving the error "calls has failed because resources not availble.Please wait a moment and
try again" in the agent desktop as CTI warnings.
How to solve this issue.
Regards
krishna.Would you please be kind to share the solution, if it was found?
Got same trouble. The initial call is received, then when you try to transfer it to ICM script (sometimes it works), the source IP communicator hangs up and the destination agent receives this CAD message.
So, callflow is:
1. Customer from PSTN to ICM Script -> Agent 1
2. Agent 1 -> ICM Script -> Agent 2 (here we got a 80% chance to receive this message on Agent 2 screen, and a "zombie" softphone process on Agent 1)
3. Customer -> Agent 2 (if succeeded).
Happens only with two ICM scripts. -
UCCX and agent desktop +E.164
Hello - we are running 10.0 UCCX and looking to see if +E.164 is supported. The issue we have with this is that with agent desktop it does not allow the + sign in the extension field. IS there a work around for this?
Hi Ed,
Use of E.164 DN on agent devices requires Finesse. E.164 is not supported with CAD / IPPA.
HTH
Manish -
Passing "Caller Entered Digits" to CTIOS Agent Desktop through IVR.
Hi,
Please suggest me on the below issue-
I need to Customize CTIOS Agent Desktop for the Screen POP-UP, where is Customer ID and Customer Address etc should be populated in CTIOS Agent Desktop. I have created the tabs for these (i.e. Customer ID and Customer Address), Now I need to send values(Customer ID) from IVR to CTIOS Agent Desktop, so that it can populate on Agent Desktop.
Please let me know to achive this.
Thanks in advance.
Thanks,
Manish Gupta.Use the Call.PeripheralVariableX (X could equal 1-10). The call leaves the IVR and you pass the CED to ICM, ICM looks at this CED and puts it in a peripheral variable (PV for short). These 10 PVs are past on to the desktop once a call is received, they are part of the call context and travel with the call.
david -
Error Logging into Cisco Agent Desktop whilst using Cisco IP Communicator
Hi there,
I am having an issue whilst using Cisco Agent Desktop Version 7.0. If I use a cisco IP Communicator ( softphone) i get following message, "Login failed due to a configuration error. Please ask you system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the admin guide".
If user logs in to a normal Cisco phone then logs into agent there are no problems.
Bit of a novice so your help would be appreciated.Hi
In your AppAdmin pages on UCCX, in the Unified CM Configuration screen, there is an 'RM' user defined.
This will be a user in CCMAdmin 'Application Users', which has all your CCX phones associated to it. UCCX uses this to CTI control the handsets... you need to associate the CIPC phone to that user.
Regards
Aaron
Please rate helpful posts... -
Cisco Agent Desktop software running multiple times in Task Manager
Has anyone seen an issue with Cisco Agent Desktop v 6.6(1) where after closing the program completely it stays running in Windows Task Manager. We have the Agent software installed on 8 PCs and only one of them is having this happen to them. One time the PC had 15 instances of Agent.exe running in Task manager. A reboot of the PC corrected the issue, however when the issue does happen her chat box within the Agent software shows as Initializing and the agent's name appears and reappears on the Supervisor Desktop software.
If anyone needs any other info as to the versions we're using or anything else please let me know. I have searched all over the net for a solution and haven't found anything. My next step is to do a TAC case, but I wanted to post something here to see what responses I got.
Thanks,
NickHi Nick,
Check this bug:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd75811
Multiple Agent.exe Instances Created Causing CAD Agent to Disappear.
Regards
Gurpreet -
Cisco Agent Desktop / Supervisor Desktop Issue with Full Disk Encryption
Has anyone had any issues related to running Cisco Agent Desktop or Cisco Supervisor Desktop on a machine running full disk encryption? Our desktop team installed full disk encryption software from Check Point, and it seams to be causing some issues with call monitoring, screen pops via workflow and connectivity to the UCCX server. It's not effecting every machine (that we know of), but the fix for us right now is to provide a desktop without the encryption software. I'm just wondering if this is related to us, or if there is any supporting documentation out there?
Any help is apprecicated.CAD for IPCCX v4 does not support windows 7. See compatibility matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
In my experience if you already have CAD installed and you upgrade the OS (without a fresh rebuild) CAD will work - but it is NOT supported. You should test this though.
You will not be able to install the older version of CAD on windows 7, the installer will give you errors.
Brian
please rate helpful posts -
Windows 7 64 bit Cisco agent desktop issue
Hello,
We are upgrading to Windows 7 64 bit, we have UCCE 8.0 as our call center. We done some testing and notice CTIOS agent desktop 8.0 doesnt work and then we tried CTIOS agent 8.5(4) which works to a certaion point the application opens but just says connecting to CTIOS server and says offline. Keep in mind we have Windows 7 32 bit and CTIOS agent desktop 8.0 works with that.
Please help
Thanks.Senthil, Horacio,
I would not recommend using a 8.5(x) client against a 8.0(x) server (the OP suggests UCCE 8.0 is used). Even though they _should_ be compatible, they usually are not.
Upgrading the server side to 8.5 is the way to go IMHO.
G.
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