Agent determination failed in Standard Workflow.

Hi Experts,
I am new to workflow and we are trying to implement the standard HCM process of Transfer.
The worflow is giving this error.
Error when processing node "000000032"
which further says Agent determination failed for step "000000032"
Pls help and guide what can be done to resolve it.
We have checked the Org Structure.
Regards,
SV

Hi,
Thank you for your reply,
Which std workflow you are using ?
We are using the WF WS17900427.
Are you using portal to trigger the workflow and webdynpro screen for approval or adobe form for approval ?
Yes
If the agend resolution is getting failed. What role number ?
Rule ID 17900012.
Have your tested individually from PFAC t-code. Is it giving the correct agent from there. check from there.
Testing individually (onclick of Stimulate rule resolution).
Runtime Error MOVE_CAST_ERROR
Exception CX_SY_MOVE_CAST_ERROR
Regards,
Sanjyoti.

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PR Overall Release Workflow - Agents Determination Failed

Dear All WF Experts,
I have used the standard workflow WS20000077 for PR Overall Release. I have assigned the agents to the task TS20000159 by position maintained in the Workflow Organizational Management Structure. The agents' names are showing correctly in the task's agent settings.
However, when I execute the workflow, the error 'Agent Determination Failed' for that step (TS20000159). I have checked the agent settings in workflow and SPRO, they look fine. Could anyone please kindly give me advices how to solve this error? Thank you so much.

Hi, to all the experts who have helped me all these while,
Thank you very much for spending time helping me to go through this issue.
Yesterday, I ran through the coding for the function module for the rule AC20000026 again. I found out that there is one part of the coding which is causing the failure of determining an agent. The code disregard the company code for overall release of Purchase Requisition while the business requirement involves company codes in every PR created. Thus, by changing that code, the problem is solved.
The snippet of code of function module (ME_REL_GET_RESPONSIBLE):
   CASE t16fc-frgwf.
* keine Ermittlung
      WHEN space.
        RAISE nobody_found.
* Ermittlung ¨¹ber T16fW
      WHEN '1'.
        IF eban-gsfrg EQ space.
*     Einzelpositionsfreigabe Banf
          SELECT SINGLE * FROM t16fw WHERE frggr = eban-frggr
                                       AND frgco = rm06b-frgab
                                       AND werks = eban-werks.
        ELSE.
*     Gesamtfreigabe Banf
          SELECT SINGLE * FROM t16fw WHERE frggr = eban-frggr
                                       AND frgco = rm06b-frgab
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There is always a value in werks in my business scenario...
SELECT SINGLE * FROM t16fw WHERE frggr = eban-frggr
                                       AND frgco = rm06b-frgab
                                       AND werks = space.
So, by changing it to
AND werks = eban-werks
it will work, however, I think it's better to just remove the If statement
IF eban-gsfrg EQ space.
, since it has no effect anymore.
I hope this would give a hint to all the rest who might be facing the same problem as well.
Thank you very much,
YL

Agent determination failed

HI
I am using a rule with responsibilities created through PFAC in the loans workflow.
We upgrading are from 4.6c to ECC.6
The workflow and rule use to work well in 4.6c.
In ECC 6 ,Simulating the rule works fine,but when running the workflow an error occurs.
The workflow runs well in Delopment box and the error is only on production box
I get the error "Agent determination failed" but when i restart the workflow manually through 'SWIA' the worklow complete succefully.
Thanks
Rendani

HI,
What points I could think of is:
1. Check if task agent assignment atributes ae maintained properly e.g. General Task etc in PRD system.
2. Responsibilities are in place in PRD system same as Development system.
3. Check if any authorization differerence from DEV system , i.e. Responsibility rule might faile due to lack of authorization to certain user ID.
Regards,
Akshay

Agent determination issue in a workflow

Greetings everyone!
I'm configuring some business scenario with the help of a business workflow in SAP CRM 7.0 I'm using activity step and want to determine agents using standard SAP rule 10000162 ("Employees for responsible org. unit"). I've tested the rule outside of the workflow and it's working fine, but in workflow it fails to determine an agent.
In a log I see following errors:
Agent determination for step '0000000023' failed;
Result of agent resolution does not agree with agents of task;
I've made some tests depending on what assignment task has:
1. When it is a general task, work item was created for a workflow initiator even though rule failed to determine an agent.
2. When it is a task with general forwarding with assigned position(s), which rule will never determine, work item was created for holder(s) of that position(s).
3. When it is a task with general forwarding with no assignments, workflow could not determine an agent as expected.
I've also debugged functional module for that rule and it determines appropriate agent but then do some check with the help of RH_TASK_AGENT_CHECK function and returns an error.
Can someone help me with this problem? Is it some standard expected behavior or not?
Maybe something wrong with the org. plan?
All answers are appreciated.
Thanks in advance,
Alex.

Hello Rick and Eddie.
I've tried to assign user directly instead of position to a task with no help. I get the same result.
I've tried to set a task as a general task and made the rule to fail if there is no resolution and it fails.
I've tried to assign position or user directly to activity in a workflow and it does work but that's not what I need in my scenario.
As I said earlier I've tried to debug that rule invoked from a workflow. I will post some screenshots for you.
I set a task as a general task and assigned rule 10000162 (ABBR="PARTNER_1", Name="Employees for responsible org. unit") to activity step in a workflow and here is what I get:
1. Function CRM_ORGMAN_ORGOBJECTS_FIND_2 gets called by the rule and resp. sales org. unit is passed there ([screenshot1|http://www.picdrop.net/?v=debug1.png])
2. Next function CRM_ORGUNIT_GETEMPLOYEES gets called passing id of a resp. sales org.unit without a type.
3. Next RH_STRUC_GET gets called and returns result table with position and central person for that position ([screenshot2|http://www.picdrop.net/?v=debug2.png])
4. In the end of CRM_ORGMAN_ORGOBJECTS_FIND_2 function only central person in inserted to the actor_tab ([screenshot3|http://www.picdrop.net/?v=debug3.png])
5. After CRM_ORGMAN_ORGOBJECTS_FIND_2 ends we appear in a RH_GET_ACTORS function where we can see that agent check is performed if act_task is not initial. I assume that check is not performed if we do a simulation of a rule ([screenshot4|http://www.picdrop.net/?v=debug4.png])
6. Then RH_TASK_AGENT_CHECK function gets called for every record in a actor_tab. In out particular case it's one record. ([screenshot5|http://www.picdrop.net/?v=debug5.png])
7. Inside that function checks act_wi_id (activity work item id?) if it's initial and get exluded agents. It is initial in my case ([screenshot6|http://www.picdrop.net/?v=debug6.png])
8. Then function tries to read table with keys equal to type and id of found agent and errors there, perhaps because there is no record in that table ([screenshot7|http://www.picdrop.net/?v=debug7.png])
That error results in overall agent determination failure.
Hope this screenshots will help to identify a problem.
Why read table results in an error and because of that all rule fails?
Regards,
Alex.

Agent determination in price variance workflow

Hi all,
I am facing some problem in workflow, can any one help me.
for determing the agent in case of price variance in invoice we are using the rule 009000010(object type T024 is assigned). Can any one tell me how this determines the agent based on purchase group?
now we have a requirement to change the behavior of determining the agent. If the Purchase order is crated by the temporary user(we have some temporary users), the agent determination should be like standard (like 009000010 rule), and for all other users we have to assign the agent name as same as user name.
now for solving this i am planning to create a new rule of type "F"(Agent determination :function to be executed) and assigning a new function module.
Function module will have two import parameters "puthcase group" "purchase order number". Using the purchase order number i will get the user, after that i will find the user type. If the user is temprory i have to determine the agent like standard way (like rule 009000010(object typeT024). Can any one please tell me how the rule 009000010 will determine the agent for the purchase group.
Thanks & Regards,
Raghu

That rule is not available in the sandbox system I have access to, so it can't be a basic rule. Either it is customer-specific, or it belongs to some industry solution or add-on package.
Generic advice: why don't you simply investigate how this rule solves its task? You can even copy it as a starting point for your own rule.

Error in resolution of rule ... for step - Agent determination failed

Dear All,
In SRM 7.0 CS, i am having a problem in the area of work flow. In general, the workflow is working fine, but at times the work item does not get delivered to the approver.
As per the analysis from SWI2_DIAG, the error is the following for the concerned shopping carts:
Error handling for work item 000000056146
No links corresponding to the specified data could be determined
Error in resolution of rule 'AC40000138' for step '0000000293'
Agent determination for step '0000000293' failed
Error during result processing of work item 000000056156
Error when processing node '0000000293' (ParForEach index 000000)
Error when creating a component of type 'Step'
Error when creating a work item
Error when processing node '0000000293' (ParForEach index 000000)
Work item 000000056155: Object FLOWITEM method EXECUTE cannot be executed
Error handling for work item 000000056154
Error when processing node '0000000293' (ParForEach index 000000)
Does anyone have an idea on the root cause of this error?
Thank you very much.

Hi Masa,
thank you very much for the reply.
Yes, rolewise the approver is having the manager role in SRM and also on the portal. But what do you mean by "manager position in PPOSA_BBP"?
The user is hanging in his node together with the other users. Is there any specific "manager position", where the approvers have to be put in PPOMA? I mean, the other approvers, for whom the workflow is working normal, are hangig in their nodes just like the approver who is not getting the work item.
Moreover, if i drag the users (the requestor and the approver) into an other node (for another plant of another company code for example), than the work flow is working fine.
Can there be any other reason for such an error?
Thank you very much.

Agent determination failed description

Hi, here's my doubt:
When creating a PO or a SC, if the initiator (requestor) is the same person as the appover of that SC or PO, the workflow fails, because he is one of the excluded agents.
When this happens I get this message: 'Strategy Z_SC_TOT_VAL_APPR did not determine any approver.'. I can see this message clicking on the last step of creating a SC in the link "Edit/Display Agents"
I want to know if I can change that message and put something like 'SC requestor cannot be approver'
Thanks!!!!!
Matias.

Replied in the Workflow Forum.

Wrong Agent Determination in Shopping cart Workflow

Hi All,
I am having problem in shopping cart workflow.
If we create shopping cart with 15 or more line items then Approval is going to wrong line item cost object owner. However if we create shopping cart with 14 line items then it showing correct financial Approver. Even we raised one more shopping cart with value similar to 15 line items shopping cart and it also going to correct Approver.

After 2 days of debugging i found where is the problem. I am explaing this below.
First i created 2 Shopping cart. First one has 14 Line item which shows correct Agent.
                                              2nd one has 15 Line item which shows wrong Agent.
        CALL METHOD l_o_pdo_sc->get_item_detail
          EXPORTING
            iv_item_guid = l_r_item_guid->guid
          IMPORTING
            et_item      = l_i_item_i
            et_account   = l_i_account_i
*MOD-002:Begin
            et_limit     =   l_i_limit_i.
        APPEND LINES OF: l_i_limit_i TO l_i_limit.
        APPEND LINES OF: l_i_item_i TO l_i_item,
                                       l_i_account_i TO l_i_account.
Case for First SC.
l_i_account_i has value of Line Items. First line item suppose 1L.
After appending the l_i_account(2nd itab) has also first .line item 1L.
Case for 2nd one.
l_i_account has value of Line Items. First line item 1L.
But after appending the l_i_account has no first line item 1L.
Please give some solution to this problem.

Use HR Structure for Agent Determination in Shopping Cart Workflow SRM7.0

We are implementing a Shopping Cart Approval Workflow in SRM 7.0. The process is that the Requester creates a Shopping Cart and an approval process will take effect.
The approvers will come from an HR structure wherein the direct superior (or supervisor) is the first approver. The second approver is the direct superior of the first approver; and so on, until the Shopping Cart is approved. A maximum of 7 approvals can be done in a Shopping Cart document.
I would like to ask the following:
1. How can I achieve this in our WF? I tried to implement BADI /SAPSRM/BD_WF_RESP_RESOLVER but I was not able to activate it (there are other active implementations for this in Shopping Cart).
2. If there are other suggestions on how to accomplish this, please let me know.
Thanks in advance for your help.

Thanks Masa.
We created 2 custom expression for our requirement and copied FM /SAPSRM/WF_BRF_0EXP001 to put values on those expressions. Then, on our BRF we compared these 2 expressions. After putting the Eval. ID on the process level configurations, we were able to see in SLG1 that the fields are populated correctly. However, we just put constant values on the custom expressions so we can proceed with testing.
There is one problem in terms of populating the other custom expression. This expression is for the Level of the Manager. I understand that this custom expression is populated before RR_MANAGER_OF_MANAGER. I would like to understand how to get the next approver in the copy of FM /SAPSRM/WF_BRF_0EXP001. In this way, I can get the Manager Level from table HRP5581 and use this to compare with the Release Strategy. If this will not work, is there a way to get the work item ID for the WF so I could get the previous approver then get the superior of the that previous approver and then get the Manager Level from there?
Currently, only the GUID and Object Type is populated in the FM. Can I reuse some of the fields from other expressions so I can achieve my requirement?
Thank you very much for your help.

Agent determination problem

I have a workflow that has been in production for almost a year. We are in the middle of integration testing for another rollout and I'm getting agent determination errors in this workflow. There are three steps involved. The first two use the exact same rule. The first of these two works fine. When it tries to run the rule again for the second step, it gets no agent found. If I test the rule it works. If I restart the workflow, it works. When it moves on to the third work item using a different rule, it errors out no agent found. When I test this rule, it works. When I restart at this step, it also works.
This is a new integration client that was copied from production. I've performed the standard workflow customization like I always do. I've run several other workflows and only notice the agent determination problems in this one. The workflow hasn't changed in months although there have been some user security changes...I'm not sure how that could really affect the agent determination during the creation of work items.
One thing that might be important...userA created the first workitem and the agent determination resolves to userB. When userB executes the first work item and completes, the second work item should also resolve to userB using the exact same rule. This fails. I restarted it using my account and it resolves to userB. UserB executes work item #2 and work item #3 should resolve to userC but the agent determation fails again. I don't know whether the work item agent is "used" to perform the creation of the next workitem or not but this is the only difference between the first two work items and one works while the other does not.
It's almost like userA can perform the agent determination but userB cannot. I can't manually execute the agent determination as userB so I ran se37 as myself in debug and changed SYST-UNAME to userB and it worked fine and returned userB as the agent. That would seem to eliminate security as an issue with the agent determination.

Hi,
Are you absolutely sure that it is not an authorisation issue? Can you give SAP_ALL (and the possible structural authorisations) to all the users that are involved in the process? (I don't think that changing sy-uname in debug mode to another user really is a correct way to try to prove whether this is an authorisation issue.)
The agent determination of the following step is executed by the previous WF agent, if there is no background steps between. So if the previous agent doesn't have enought authorisations, the agent determination will fail.
Regards,
Karri

Problem in agent determination for custom wf of contracts

Hi
I've copied standard wf for contracts i.e. 20000079. In my custom wf the step for release contract I've maintained the standard rule 20000029. bcos this rule is assigned for standard one with task 20000172. Am I correct in agent assignment??bcos my agent determination fails and wf goes into error. But if I simulate the rule separately it works fine. So there is no prob in rule,also i've properly binded it with task passing purchasingContract and releasecode.
Could u pls help me.
Thanks

Check that the binding between the workflow and rule are OK. Maybe your workflow is not delivering all the needed parameters for the rule (the same parameters that you are using while simulating the rule).
Another thing that you should check is that make sure that this is not an authorisation problem. It is possible that the rule is executed by the dialog user (not WF-BATCH) that doesn't have enough authorisations to do all the necessary rule logic. Just give remporarily SAP_ALL to the user who is executing the test.
Regards,
Karri

Agent determination best practices

Hi, workflow dev team!
Another question about workflow best practices.
I build a workflow, the first step of each workflow, at least as I see it, is to determine agents for all steps in the workflow and store it in multiline WF-container. After that, to use this WF-container data to execute a step inside of workflow.
The questions are:
1. Suppose, I filled a WF-container with a list of all possible agents and their position (in order to supply more user-friendly approve/decline notifications) for the different steps inside of this workflow (username & position). As I understand, I can access to specific line of multiline container with &AGENTS[&INDEX&]& inside of EXPRESSION field (not via ABAP-code in method of class), but how can I access specific column of the WF-container? E.g. &AGENTS[1]& will return «USJOHN — Junior Manager», is it possible to retrieve username and position from multi line and pass it to the task as two separate container elements?
2. Is it possible to query specific line of multiline container element according to some logical condition inside of EXPRESSION field (not via ABAP-code in method of class) or in order to do this I have to implement that logic inside of ABAP class method?
And the last question, probably, less connected to the questions asked above.
3. If I need to define agents for the task, what is the best approach to do that:
— define the task as General Task and insert the relevant agents as multiline container element via EXPRESSION field;
— to play with Agent Assignment (try to implement agent determination logic there) and not to define the task as general one.
Thanks.

Ronen already had great input, but here are some additional points:
-In general I would try to avoid some kind of "Let's get all the agents at the beginning of the workflow into a multiline container, and try to pick up the correct ones for the individual steps" approach. Of course if your aim is just to display the list of agents somewhere (task description etc.,), then this might be OK approach.
-Rules are better than expressions in agent determination (at least in most cases). If the approvers change during the process, you can (as an WF admin) just click the "Execute agent rule again" functionality, and the system will find the correct new approver for the work item. Otherwise you need to go to manipulate the container element(s) (and first figure out that who is the approver).
Answer for 3: You don't need to use only expressions/container elements. Try to check if you can use rules. In some rare cases you might consider of using the tasks' agent assignment (the same place where you set the task as general task). Let's say that you want to send the work item to all users that have certain authorization role. Now you can set the role as a "restricting entity" at the task level (=same place where you set the general task). This will mean that only the users who have the role are the possible agents for the task. And now if you leave the agent determination part at the workflow template empty (no expressions, no rules etc), you are done!
Regards,
Karri

HCM F&P:Agent determination without Rule 17900012 .

Hi experts,
I am doing TRANSFER process. In my workflow , I am using Rule 17900012 for agent determination . So the workflow is executing successfully.
Now I dont want to use that rule. Instead I tried to give the variable as the EXPRESSION for agent. But then that task is not appearing in Universal Worklist and I checked the Workflow Log, the Wok Item is in READY status. And it is not allowing to execute the item saying 'WORK item couldnt be found.
Is there any restriction like we should maintain the Rule 17900012 to get the task in the UWL?

Hi
Try with
Expression = &_WF_INITIATOR&
Kind Regards,
Mukesh

Agent determination for step 0000000081 failed error in workflow

Hello All,
I am doing employment verification from ESS portal. In the workflow step I have selected RULE to determine the agent. To configure rule, I double click on rule, on next screen selected "Agent determination - responsibilties" to determine the agent. I configured responsibilties with the valid value ranges and everything but the workflow is going into error! I did research and not sure what I am doing wrong. I checked the workflow container in workflow log and all the values that are supposed to pass to rule container are showing up fine.I keep getting the error:
Agent determination for step 0000000081 failed
Result og agent resolution does not agree with agents of task.
Any feedback you could provide would be greatly appreciated.
Thanks.
Mithun

1. In Transaction PFTC, select Task Type = Standard Task and Task = 01000076
2. display the task details.
3. Now go to Additional data ->Agents Assignment->Maintain
4. Select the task here and click Attributes in the application tool bar.
5. Select the General Task radio button and hit transfer.
-- You have made your task general.
To Synchronise the runtime buffer ,simply excute T-Code SWU_OBUF and hit the Start Synchronization button.

Error in resolution of rule ... for step - Agent determination for failed

Dear Experts,
in SRM 7.0 CS, i have come accross the following workflow error:
I have extended my existing organizational plan for a new site (new CoCo, Plant, Purch Org and Purch Gr). But when i use my test users with this site, i receive a workflow error, that has the following wording in SWI2_DIAG:
Error handling for work item 000000055347
No links corresponding to the specified data could be determined
Error in resolution of rule 'AC40000138' for step '0000000293'
Agent determination for step '0000000293' failed
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Error when creating a work item
Error when processing node '0000000293' (ParForEach index 000000)
Work item 000000055356: Object FLOWITEM method EXECUTE cannot be executed
Error handling for work item 000000055355
Can you maybe help me understand, what this error means and how to resolve it?
Thank you very much!
P.S. my test users work fine if i drag them to another location in my organizational plan. And also if i take other test user from locations where everything works fine and drag them to this "problem" location, than the same workflow error occures.

Remove the user from the PPOMA node and add him again.. Sometimes this will solve the issue..
Thanks!!
Bharath

Agent determination failed in Standard Workflow.

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