Agent Email Requeuing Priority

Hey, everyone!
Does anyone know the answer to this: If there are multiple emails in a queue, and an agent requeues an email, does that email go to the bottom of the stack, or does it get requeued to the top for the next agent to handle?
Thanks!

Agent E-Mail Routing ExpectationsAgent E-Mail manages the distribution of e-mails to agents based first on the time an agent entered queue, and then on the time an e-mail entered queue. The agent in queue the longest is distributed the oldest e-mail from that agent’s assigned queues, using a first-in-first-out (FIFO) distribution method.
The agent in the queue the longest is routed the oldest e-mail found in all of the agent’s assigned queues. In the event no e-mail is found, the agent is moved to the end of the queue. The agent is not eligible to receive an e-mail again until the agent reaches the front of the queue. If an agent supports multiple e-mail CSQs, the oldest e-mail in those CSQs is routed to the agent.
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With version update 31.4.0 - the return receipt request and email send priority disappeared.
How can I access them now?
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Did it? I find it in the bar under alternatives

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Hi everyone,
I have an email CSQ set up and working for agents using Windows XP machines. We are moving to Windows 7, and in testing, I have gotten CAD working fine for voice contacts, but I can't seem to get agent email in CAD to work with Win7.
I have the correct version of Java installed (1.5.14), and when I start CAD, the email tab acts like it is loading the java app, and says "Please select an E-mail" but the email ready and not ready buttons remain grayed out. I have tried running CAD in XP compatibility mode, but there is no change. CAD log files say "ERROR DAGT3024 Unable to start EEM client controller."
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Yes, you need to enable IMAP on Exchange, and you need to give the user account the IMAP feature access. Use these sample steps to validate that you setup IMAP for your account correctly.
> telnet host.domain.com 143x login username passwordx list "" "*"x status inbox (messages)x select inboxx fetch 1 fullx fetch 1 rfc822.headerx fetch 1 rfc822.textx logout
Use these steps to confirm your SMTP config (Google Base64 encoding to encode your username and password online):
> telnet host.domain.com 25ehloauth loginmail from:[email protected] to:[email protected]: Your Subject LineThe body of your e-mail message goes here.You can include multi-line messages by pressing the ENTER key.When you are finished type the "." on a line by itself, followed by theENTER key.Thanks!.quit

CAD Agent Email stuck in loading

Hello,
We have configured Global Settings for Agent Email functionality, created an email CSQ, associated a Skill with it and assigned that skill to an agent.
When testing Agent Email from a Windows XP box with IE 8 and JRE 1.6.20, everything works like a charm.
From a Windows 7 box with IE 9 and JRE 1.6.20, the Agent Email in CAD stays stuck in loading with an Email Log Out status at the bottom.
Anybody has any insight?
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Hi Paulo,
Be sure that the correct version of Java is installed on the agent PC, the best way to complete this is to uninstall all Java versions from the agent PC, then load CAD and allow CAD to download the version it needs to work correctly, Java 1.6.0 update 17. Then configure Java for CAD per the following guide, page 76
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/cad85ccxig-cm.pdf
As you have mentioned on windows XP with IE 8 and JRE 1.6.20 works fine, can you please try
IE 8 and JRE 1.6.20 on Windows 7 and check.
Hope it helps.
Anand
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UCCX 8 agent Email stuck in outbox

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I have UCCX 8 version 8.0.2.1100 new installation. The UCCX 8 can't send emails trough Exchange 2007. When you login to windows PC with the same credentials used by UCCX and open outlook you can see all messages stuck in the outbox. This happens to auto responses and email responses send from agents.
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I did get this resolved. The Exchange Connector properties had to be adjusted
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See the 2 attached screen shots of my settings.
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Regarding sending email with priority

hi experts,
how to send email to multiple email ids with priority

Dear thomson,
i have developed report like bellow its working fine but when i send mail to multiple email ids it is sent sorted form i dont want like tat i want 2 send as per my input sequience
thanks
REPORT zhrr_res_email.
Infotypes                                                            *
INFOTYPES : 0000, "Actions
            0001, "Organizational Assignment
            0002, "Personal Details
            0009, "Bank Details
            0587, "Provident Fund Contribution
            0185, "Personal IDs
            0041, "Date Specifications
            0105. "Communication
TABLES : pa0105, pernr.
Internal Tables                                                      *
DATA :
       BEGIN OF t_output OCCURS 0,
          pernr LIKE pernr-pernr, " Personnel No.
          ename TYPE emnam,       " Employee Name
          kostl TYPE kostl,       " Cost Center
          ptext TYPE pktxt,       " Grade Text
          btrtl TYPE btrtl,       " Sub Area
          btext TYPE btext,       " Sub Area Text
          jdate TYPE begda,       " Joing Date
          ldate TYPE begda,       " releaving date
          stext TYPE stext,       " Designation
          dept TYPE stext,         " Department
          comp_name TYPE butxt,    " Company
         e_mail TYPE stext,
          e_pernr TYPE pernr-pernr,
          e_pernr1 TYPE stext,
          e_name TYPE emnam,
          fax TYPE stext,
          tel_extens TYPE stext,
          email TYPE stext,
       END OF t_output,
       BEGIN OF t_pa0000 OCCURS 0,
         pernr TYPE pa0000-pernr,
         subty TYPE pa0000-subty,
         begda TYPE pa0000-begda,
         massn TYPE pa0000-massn,
         massg TYPE pa0000-massg,
      END OF t_pa0000,
      BEGIN OF to_hrp1001 OCCURS 0,
        otype TYPE hrp1001-otype,
        objid TYPE hrp1001-objid,
        plvar TYPE hrp1001-plvar,
        begda TYPE hrp1001-begda,
        endda TYPE hrp1001-endda,
        sclas TYPE hrp1001-sclas,
        sobid TYPE hrp1001-sobid,
    END OF to_hrp1001,
    BEGIN OF tt_pa0105 OCCURS 0,
       usrid_long TYPE pa0105-usrid_long,
    END OF tt_pa0105,
    BEGIN OF t_zhrt_res_email OCCURS 0,
       pernr TYPE zhrt_res_email-pernr,
       edate TYPE zhrt_res_email-edate,
       etime TYPE zhrt_res_email-etime,
    END OF t_zhrt_res_email.
DATA: tt_zhrt_res_email1 LIKE zhrt_res_email OCCURS 0 WITH HEADER LINE .
DATA: tt_zhrt_res_email LIKE zhrt_res_email OCCURS 0 WITH HEADER LINE .
DATA: t_pa0105 LIKE pa0105 OCCURS 0 WITH HEADER LINE .
DATA: t_pa0001 LIKE pa0001 OCCURS 0 WITH HEADER LINE .
DATA: objtxt LIKE solisti1   OCCURS 10 WITH HEADER LINE.
DATA: objcont LIKE solisti1   OCCURS 10 WITH HEADER LINE.
DATA: reclist LIKE somlreci1 OCCURS 5 WITH HEADER LINE.
DATA: reclist1 LIKE somlreci1 OCCURS 5 WITH HEADER LINE.
DATA: doc_chng LIKE sodocchgi1.
DATA : lines LIKE tline OCCURS 0 WITH HEADER LINE.
Work Area                                                            *
Working Variables                                                    *
DATA :
      w_var TYPE i,
      w_no_days TYPE i,
      dt1(12) TYPE c,
      dt2(12) TYPE c,
      dt3(12) TYPE c,
      dt4(12) TYPE c.
Selectin Screen                                                      *
SELECTION-SCREEN COMMENT 1(20) ctxt.
SELECTION-SCREEN COMMENT 23(5) ctxt1.
SELECTION-SCREEN COMMENT 30(15) ctxt2.
SELECTION-SCREEN COMMENT 48(10) ctxt3.
SELECTION-SCREEN COMMENT 60(15) ctxt4.
SELECTION-SCREEN BEGIN OF BLOCK b1 WITH FRAME TITLE text-001.
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN COMMENT 5(19) text-004.
PARAMETERS :rl_dt LIKE sy-datum .
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN COMMENT 5(19) text-007.
PARAMETERS :rs_dt LIKE sy-datum .
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN COMMENT 5(19) text-005.
PARAMETERS :sf_note(10) TYPE c .
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN COMMENT 5(19) text-009.
PARAMETERS :rs_l(50) TYPE c .
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN COMMENT 5(19) text-008.
PARAMETERS :fr_by(30) TYPE c .
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN COMMENT 5(19) text-015.
PARAMETERS : ipc(3) TYPE c .
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN COMMENT 5(19) text-016.
PARAMETERS :pce(30) TYPE c .
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN COMMENT 5(19) text-017.
PARAMETERS :pcn(30) TYPE c .
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN END OF BLOCK b1.
SELECTION-SCREEN BEGIN OF BLOCK b2 WITH FRAME TITLE text-100.
DATA : w_name TYPE pa0105-usrid_long.
SELECT-OPTIONS : s_name FOR w_name NO INTERVALS.
SELECT-OPTIONS :s_name1 FOR w_name NO INTERVALS.
SELECTION-SCREEN END OF BLOCK b2.
AT SELECTION-SCREEN.                                                 *
AT SELECTION-SCREEN ON VALUE-REQUEST FOR ipc.
DATA : BEGIN OF value1 OCCURS 0,
          status TYPE zhrt_res_email-status,
        END OF value1.
DATA : value LIKE value1 OCCURS 0 WITH HEADER LINE.
DATA return_tab   LIKE ddshretval OCCURS 0 WITH HEADER LINE.
DATA : val(3) TYPE c.
DATA retfield TYPE dfies-fieldname.
retfield = 'STATUS'.
value-status = 'YES'.
APPEND value.
value-status = 'NO'.
APPEND value.
DATA dynpprog LIKE sy-repid.
DATA dynpnr   LIKE sy-dynnr.
CALL FUNCTION 'F4IF_INT_TABLE_VALUE_REQUEST'
    EXPORTING
     ddic_structure   = 'ZHRT_RES_EMAIL'
      retfield         = 'STATUS'
      dynpprog         = sy-repid
      dynpnr           = sy-dynnr
     dynprofield       = 'IPC'
      value_org        = 'S'
      callback_program = sy-repid
    TABLES
      value_tab        = value
      return_tab       = return_tab
    EXCEPTIONS
      parameter_error = 1
      no_values_found = 2
      OTHERS           = 3.
IF sy-subrc <> 0.
    MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
            WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
ELSE.
    READ TABLE return_tab INDEX 1.
    IF sy-subrc = 0.
      ipc = return_tab-fieldval.
    ENDIF.
ENDIF.
AT SELECTION-SCREEN.
IF rs_dt NE '00000000' AND rl_dt NE '00000000'.
    CALL FUNCTION 'HR_SGPBS_YRS_MTHS_DAYS'
      EXPORTING
        beg_da        = rl_dt
        end_da        = rs_dt
      IMPORTING
        no_cal_day    = w_no_days
      EXCEPTIONS
        dateint_error = 1
        OTHERS        = 2.
    IF sy-subrc <> 0.
      MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
              WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
    ENDIF.
ENDIF.
w_var = w_no_days.
sf_note = 30 - w_var.
IF ipc EQ 'YES'.
    SELECT SINGLE ename FROM pa0001 INTO pcn WHERE pernr EQ pce.
ENDIF.
AT SELECTION-SCREEN OUTPUT.
SELECT SINGLE * FROM pa0001 INTO t_pa0001 WHERE pernr = pnppernr-low AND
                                                   begda LE pn-endda AND
                                                   endda GE pn-endda.
READ TABLE t_pa0001 WITH KEY pernr = pernr-pernr.
ctxt = t_pa0001-ename.
SELECT SINGLE ptext FROM t503t INTO ctxt1 WHERE persk = t_pa0001-persk AND sprsl EQ 'EN'.
SELECT SINGLE ptext FROM t501t INTO ctxt3 WHERE persg = t_pa0001-persg AND sprsl EQ 'EN'.
SELECT SINGLE btext FROM t001p INTO ctxt2 WHERE btrtl = t_pa0001-btrtl.
SELECT SINGLE butxt FROM t001 INTO ctxt4 WHERE bukrs = t_pa0001-bukrs AND spras EQ 'EN'.
INITIALIZATION.                                                      *
INITIALIZATION.
SELECTION-SCREEN BEGIN OF SCREEN 500 TITLE title
                                     AS WINDOW.
SELECTION-SCREEN BEGIN OF BLOCK b3 WITH FRAME TITLE text-011.
SELECTION-SCREEN BEGIN OF LINE.
PARAMETER : r1 RADIOBUTTON GROUP pr2 DEFAULT 'X'.
SELECTION-SCREEN COMMENT 4(50) text-013.
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN BEGIN OF LINE.
PARAMETER : r2 RADIOBUTTON GROUP pr2.
SELECTION-SCREEN COMMENT 4(55) text-012.
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN END OF BLOCK b3.
SELECTION-SCREEN END OF SCREEN 500.
title = 'Selection'.
CALL SELECTION-SCREEN '0500' STARTING AT 2 2.
IF r1 IS INITIAL.
    CALL TRANSACTION 'ZHRR_RES_DELETE_EMIL'.
ENDIF.
Get Pernr                                                *
GET pernr.
IF pnppernr-low IS INITIAL.
    MESSAGE 'Enter Personal number' TYPE 'E'.
ENDIF.
SELECT * FROM zhrt_res_email INTO tt_zhrt_res_email1 WHERE pernr = pernr-pernr.
ENDSELECT.
READ TABLE tt_zhrt_res_email1 WITH KEY pernr = pernr-pernr.
IF pernr-pernr = tt_zhrt_res_email1-pernr.
    DATA: etxt(50) TYPE c,
          dt LIKE sy-datum.
    dt = tt_zhrt_res_email1-edate.
    CALL FUNCTION 'CONVERT_DATE_FORMAT'
      EXPORTING
        i_date      = dt
      IMPORTING
        e_calc_date = dt.
    CONCATENATE 'Already mail sent on- ' dt INTO etxt.
    MESSAGE etxt TYPE 'E'.
ELSE.
    PERFORM read_data. " Read Data
    PERFORM recepient.
    PERFORM send_mail.
    REFRESH t_output.
    PERFORM status_check.
ENDIF.
END-OF-SELECTION.                                                    *
END-OF-SELECTION.
MODIFY zhrt_res_email FROM TABLE tt_zhrt_res_email.
DATA msg(200) TYPE c.
LOOP AT reclist1.
    IF reclist-retrn_code = 0.
      CONCATENATE reclist1-receiver ': Sent Successfully'
        INTO msg SEPARATED BY space.
      IF reclist1-receiver IS NOT INITIAL.
        WRITE : msg.
      ENDIF.
      CLEAR msg.
    ELSE.
      WRITE : reclist1-receiver , 'Not sent'.
    ENDIF.
ENDLOOP.
*&      Form send_mail
FORM send_mail .
REFRESH : objcont.
LOOP AT t_output.
    CONCATENATE 'COMPANY NAME.....................:    't_output-comp_name INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE 'RESIGNATION RECEIVED FROM:' '.' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE '----
' '.' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE '* Employee Code.......................:'t_output-pernr INTO objcont SEPARATED BY space.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE '* Name.....................................: 't_output-ename INTO objcont SEPARATED BY space.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE '* Designation.............................:'t_output-stext INTO objcont SEPARATED BY space.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE t_output-jdate0(2) '/' t_output-jdate2(2) '/' t_output-jdate+4(4) INTO dt1.
    CONCATENATE '* Date of Joining.........................:    'dt1 INTO objcont SEPARATED BY space.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE '* Grade......................................:    't_output-ptext INTO objcont SEPARATED BY space..
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE '* Branch/Department...................:     't_output-dept '/' t_output-btext INTO objcont SEPARATED BY space.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CALL FUNCTION 'CONVERT_DATE_FORMAT'
      EXPORTING
        i_date      = rl_dt
      IMPORTING
        e_calc_date = rl_dt.
    CONCATENATE rl_dt0(2) '/' rl_dt2(2) '/' rl_dt+4(4) INTO dt2.
    CONCATENATE '* Resignation Submitted on......... :     'dt2 INTO objcont SEPARATED BY space.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CALL FUNCTION 'CONVERT_DATE_FORMAT'
      EXPORTING
        i_date      = rs_dt
      IMPORTING
        e_calc_date = rs_dt.
    CONCATENATE rs_dt0(2) '/' rs_dt2(2) '/' rs_dt+4(4) INTO dt3.
    CONCATENATE '* Asked Date of Release..............:     'dt3 INTO objcont SEPARATED BY space.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE '* Short Fall of Notice....................:     'sf_note INTO objcont SEPARATED BY space.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE '* Reason for leaving HCC..............:     'rs_l INTO objcont SEPARATED BY space.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE '* Forwarded by.............................:'fr_by INTO objcont SEPARATED BY space.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE '----
' '.' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE 'This is Computer generated report' '.' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE 'With Regards,' '' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE t_output-e_name '' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE 'Personnel Manager' '' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE 'Hindustan Construction Company Ltd' '.' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE 'Hincon House, LBS Marg' '' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE 'Vikhroli (West)' '' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE 'Mumbai 400083, India' '.' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    APPEND objcont.
    CLEAR objcont.
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    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
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    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
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    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
    CONCATENATE 'Website: om' '.' INTO objcont.
    CONDENSE objcont.
    APPEND objcont.
    CLEAR objcont.
ENDLOOP.
doc_chng-obj_name = ''.
doc_chng-obj_descr = 'Resignation'.
doc_chng-priority   = 'X'.
CALL FUNCTION 'SO_NEW_DOCUMENT_SEND_API1'
    EXPORTING
      document_data              = doc_chng
      document_type              = 'RAW'
      put_in_outbox              = 'X'
      commit_work                = 'X'
    TABLES
      object_content             = objcont
      receivers                  = reclist
    EXCEPTIONS
      too_many_receivers         = 1
      document_not_sent          = 2
      document_type_not_exist    = 3
      operation_no_authorization = 4
      parameter_error            = 5
      x_error                    = 6
      enqueue_error              = 7
      OTHERS                     = 8.
DATA msg(200) TYPE c.
CASE sy-subrc.
    WHEN 0.
      MESSAGE 'Mail has sent Succesfully' TYPE 'I'.
    WHEN 2.
      WRITE: / 'Document could not be sent to any of the recipients!'.
    WHEN 4.
      WRITE: / 'No authorization to send !'.
    WHEN OTHERS.
      WRITE: / 'Error occurred during sending !'.
ENDCASE.
ENDFORM.                    " send_mail
*&      Form recepient
FORM recepient .
LOOP AT s_name.
    TRANSLATE s_name-low TO UPPER CASE.
    reclist-receiver = s_name-low.
    reclist-rec_type = 'U'.
    APPEND reclist.
    CLEAR reclist.
ENDLOOP.
LOOP AT s_name1.
    TRANSLATE s_name1-low TO UPPER CASE.
    reclist-receiver = s_name1-low.
    reclist-rec_type = 'U'.
    reclist-copy = 'X'.
    APPEND reclist.
    CLEAR reclist.
ENDLOOP.
IF pce IS NOT INITIAL.
    SELECT SINGLE usrid_long FROM pa0105 INTO tt_pa0105-usrid_long WHERE usrty = '0010' AND
                                                            pernr = pce.
    APPEND tt_pa0105.
ENDIF.
LOOP AT tt_pa0105.
   CLEAR : reclist.
    TRANSLATE tt_pa0105-usrid_long TO UPPER CASE.
    reclist-receiver = tt_pa0105-usrid_long.
    reclist-rec_type = 'U'.
    reclist-copy = 'X'.
    APPEND reclist.
    CLEAR reclist.
ENDLOOP.
reclist1[] = reclist[].
ENDFORM.                    " recepient
*&      Form read_data
FORM read_data .
Actions
PROVIDE * FROM p0000 BETWEEN pn-begda AND pn-endda.
    CASE p0000-massn.
      WHEN 'A1'.
        t_output-jdate = p0000-begda.
      WHEN 'B6'.
        t_output-jdate = p0000-begda.
      WHEN 'B3'.
        t_output-ldate = p0000-begda.
    ENDCASE.
ENDPROVIDE.
CALL FUNCTION 'CONVERT_DATE_FORMAT'
    EXPORTING
      i_date      = t_output-jdate
    IMPORTING
      e_calc_date = t_output-jdate.
Organizational Assignment
rp_provide_from_last p0001 space pn-begda pn-endda.
IF pnp-sw-found EQ '1'.
    t_output-pernr = pernr-pernr.
    t_output-ename = p0001-ename.
Company
    SELECT SINGLE butxt FROM t001
                  INTO t_output-comp_name
                  WHERE bukrs = p0001-bukrs.
PSA
    SELECT SINGLE btext FROM t001p
                  INTO t_output-btext
                  WHERE btrtl = p0001-btrtl.
Grade text
    SELECT SINGLE ptext FROM t503t
                  INTO t_output-ptext
                  WHERE persk = p0001-persk AND
                        sprsl = 'EN'.
designation
    SELECT SINGLE stext
                FROM hrp1000 INTO t_output-stext
                  WHERE otype = 'S' AND
                        objid = p0001-plans AND
                        plvar = '01' AND
                        langu = 'EN'.
*Department text DEPT
    SELECT otype
            objid
            plvar
            begda
            endda
            sclas
            sobid FROM hrp1001 INTO CORRESPONDING FIELDS OF
            TABLE to_hrp1001
            WHERE otype = 'O'    AND
                  plvar = '01'   AND
                  rsign = 'B'    AND
                  relat = '003' AND
                  sclas = '94'   AND
                  begda LE pn-endda AND
                  endda GE pn-endda.
    READ TABLE to_hrp1001 WITH KEY objid = p0001-orgeh.
    IF sy-subrc NE 0.
      CLEAR : t_output-dept.
    ELSE.
      SELECT SINGLE stext FROM hrp1000 INTO t_output-dept
                    WHERE objid = to_hrp1001-sobid AND
                          otype = to_hrp1001-sclas AND
                          plvar = '01' AND
                          langu = sy-langu AND
                          begda LE pn-endda AND
                          endda GE pn-endda.
    ENDIF.
ENDIF.
SELECT SINGLE usrid_long FROM pa0105 INTO t_output-e_mail
                     WHERE pernr = pernr-pernr AND
                           subty = '0010'.
SELECT SINGLE persnumber FROM usr21 INTO t_output-e_pernr1
                     WHERE bname = sy-uname.
SELECT SINGLE smtp_addr FROM adr6 INTO t_output-email
                    WHERE persnumber = t_output-e_pernr1.
TRANSLATE t_output-email TO UPPER CASE.
SELECT SINGLE pernr FROM pa0105 INTO t_output-e_pernr
                     WHERE usrid_long = t_output-email AND
                           subty = '0010'.
SELECT SINGLE usrid FROM pa0105 INTO t_output-fax
                     WHERE pernr = t_output-e_pernr AND
                           subty = '0005'.
SELECT SINGLE usrid_long FROM pa0105 INTO t_output-tel_extens
                  WHERE pernr = t_output-e_pernr AND
                        subty = '0020'.
SELECT SINGLE ename FROM pa0001 INTO t_output-e_name
                      WHERE pernr = t_output-e_pernr.
APPEND t_output.
CLEAR t_output.
ENDFORM.                    " read_data
*&      Form status_check
FORM status_check .
tt_zhrt_res_email-pernr = pernr-pernr.
tt_zhrt_res_email-edate = sy-datum.
tt_zhrt_res_email-etime = sy-uzeit.
APPEND tt_zhrt_res_email.
CLEAR tt_zhrt_res_email.
ENDFORM.                    " status_check
Edited by: gopi sankuratri on Jun 26, 2008 10:44 AM

Autofill - email address priority/order

Not a big issue, but out of curiosity I thought I'd ask. Is there any way to change the priority or order of email addresses when using autofill?
For example, I have a number of email addresses that are in the format [[email protected]]. So as soon as I type the first "J" in "John" a list of all the domains where I have that email appears. I can't seem to reorder the entries in address book, and it doesn't go in alphabetical order (@mac.com comes before @gmail.com).
Sure its easy enough to just select the desired one, this isn't really a problem, but it would be nice if the most frequently used address would be the default to autofill first (not literally the most frequently used, just my designated first choice. Not looking for "smart" autofill).
Somewhat related, its also annoying that when a form has redundant email address entries, which is pretty standard these days, I can select the desired address for the first entry, and when I hit tab to move the "confirm email address" entry, autofill uses the default @mac.com address, even if I just entered a different domain. Don't think there's any way to fix this though, I guess you just have to use the default autofill address if you want them to automatically match or type manually.

Under the 'Window' menu is a command to view previous recipients. You can then see all your previous recipients and delete and addresses that aren't valid anymore. I don't know if this will work for incorrectly typed addresses, but you might want to give it a try.

Agent-email Configuration issue

Hello I have uccx version 7.0(1)SR5
When i try to do the IMAP/SMTP setup on Agent Desktop configuration GUI
When I click on save i get this error
CDAUI2031 Invalid SMTP Server settings. Try again.
I check with the exchage guys and on IMAP we are not doing SSL authentication.
what else could be my problem ?

Hi,
Please have them disable TLS on the IMAP server and SMTP server if it is relevant. The email server cannot even advertise TLS and must only advertise basic authentication.

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