Agent Event Detail Box

Hello,
The Agent event detail box in the Agent Distribution tab of the Call Manager peripheral of the PG Explorer in ICM is not enabled. I remember being told during installation that if checked it unnecessarily increase CPU usage. With the Agent event detail box unchecked, the Agent Not Ready reports (Agent30 and Angent31) in Webview are always blank and a couple of managers are now asking for those reports.
Can anyone confirm that theory on CPU utilization when Agent event detail is enabled?
Thanks,
MB

I have a customer with a decent sized contact center - 2 CM clusters, 1200 agents. I check "Agent Detail" but leave "Enable Agent Reporting" unchecked.
You do want that Agent Detail on. I vaguely remember many years back that there were some warnings about the CPU usage on agent detail, but I would not worry about it.
What version of UCCE are you on?
Regards,
Geoff

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