Agent greeting delay

Dear Community,
My UCCE 8.5 setup is experiencing agent greeting delay, where once the call is connected to agent, there are 2secs delay (silent) before the agent greeting file played (heard). The setup is centralized servers with VG and IP phones reside at remote sites. The remote sites are connected via MPLS to the central site.
The agent greeting wav files are cached on VG, however, TAC analysis presents that the delay on the signaling also causes the delay of agent greeting being played.
Does anyone have the similar setup but not experiencing agent greeting delay? or also experiencing same delay. Kindly please share your experience.
Thank you for your attention.
.wan

Yes, I've trimmed the begining silence of each greetings wav files.
.wan

Similar Messages

  • Play Agent Greeting

    I am configuring agent greeting in a lab environment and to this point, I have been unable to get this process to work.  Using CCE 9.0 with an IP Communicator with Built-In-Bridge enabled.
    Record agent greeting works just fine.  We can record and review the agent greetings.  We are able to locate the agent greeting in the media server and using our browser we can get execute the agent greeting.  When we execute the ICM script to play the agent greeting we see it successfully pass through the ICM node of Set Variable for AgentGreetingType.  We have a dialed number defined for call manager to PlayAgentGreeting.  In our ICM script we can see the calls successfully execute the PlayAgentGreeting DN and Script execute successfully and exit the PM microapp. 
    We are now at a loss of where to start to finalize this process.  Looking in the Dumplog for our CM PIM we see the following output.
    I am no expert but this looks like agent greeting was successful however, we are not able to hear the media file.
    12:11:50:469 PG1A-pim1 Trace: Checking for AgentGreeting. GREET: 1 CustID: 1
    12:11:50:469 PG1A-pim1 Trace: CSTA ROUTE REQUEST, TelephonyDriver::RequestPostRoute: by PIM for the DNP SENT TO OPC
    CallID            = 2130706482  DeviceID = 7591  DeviceType = Static
    RoutingCrossRefID = 65584
    CurrentRoute      = PlayAgentGreeting
    CallingDevice            = 7591
    RequestType       = 59
    AG                = 1
    CustomerID        = 1
    PreferredASTID    = 5048
    12:11:50:471 PG1A-pim1 Trace: ProcessCSTARouteSelect: crossRefID=65584, RTRCallKey=150783.231, label 8888888888179 callID=2130706482
    12:11:50:471 PG1A-pim1 Trace: TelephonyDriver::SendMediaStreamRequest - AgentCallID=33567498, AgentCallConnectionDeviceID=7591,AgentCallConnectionDeviceIDType=0, InvokeID=100603
    12:11:50:471 PG1A-pim1 Trace: TelephonyDriver::ProcessCSTARouteSelect: Agent Greeting Service, Route End SENT TO OPC
    12:11:50:471 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared:
    CallID     = 2130706482 DeviceID =   DeviceType = Static           LocalState = NONE
    Cause      = EC_NONE
    12:11:51:129 PG1A-pim1 Trace: RTPStarted: CID=33567498, ConnDevID=7591/0, Addr=172.24.104.183:24636, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000330A02C7D4D700000000
    12:11:51:154 PG1A-pim1 Trace: RTPStarted: CID=33567498, ConnDevID=7591/0, Addr=172.28.36.5:17006, Direction=OUT, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000330A02C7D4D700000000
    12:11:51:156 PG1A-pim1 Trace: addMediaStreamConf:  InvokeID=100603
    12:11:51:156 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=33567498 ConnDevID=7591/0 EventCode=0
    12:11:51:156 PG1A-pim1 Trace: RecvCallAgentGreetingEventMsg: AG Greeting Start delay is 686 MS for CallID 33567498
    12:11:51:156 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
    CallID = 33567498  DeviceID = 7591  DeviceType = Static
    EventCode = EC_AGENT_GREETING_STARTED GreetingType = 1 PeripheralErrorCode=0x0(0)
    12:11:56:917 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=33567498 ConnDevID=7591/0 EventCode=1
    12:11:56:917 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
    CallID = 33567498  DeviceID = 7591  DeviceType = Static
    EventCode = EC_AGENT_GREETING_DONE GreetingType = 1 PeripheralErrorCode=0x0(0)
    12:12:00:103 PG1A-pim1 Trace: RTPStopped: CID=33567498, ConnDevID=7591/0, Addr=172.24.104.183:24636, Direction=IN, UniqueID=000000000000330A02C7D4D700000000
    12:12:00:103 PG1A-pim1 Trace: RTPStopped: CID=33567498, ConnDevID=7591/0, Addr=172.28.36.5:17006, Direction=OUT, UniqueID=000000000000330A02C7D4D700000000
    12:12:00:103 PG1A-pim1 Trace: ConnectionCleared: CID=33567498 ConnDevID=7591/0 ReleasingDev=7591/0 LocalConn=-1 Cause=-1UniqueID=000000000000330A02C7D4D700000000 DevTgDevStr=7591
    12:12:00:103 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC
    CallID          = 33567498  DeviceID = 7591  DeviceType = Static
    ReleasingDevice = 7591
    LocalState      = NONE
    Cause           = EC_NONE
    12:12:00:103 PG1A-pim1 Trace: CallCleared: CID=33567498 ConnDevID=/0 LocalConn=-1 Cause=-1UniqueID=000000000000330A02C7D4D700000000 
    12:12:00:103 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared: SENT TO OPC
    CallID     = 33567498 DeviceID =   DeviceType = Static           LocalState = NONE
    Cause      = EC_NONE
    12:13:30:857 PG1A-pim1 Trace: ConfigureRoutingClient - PID=5000 RID=5000 Timeout=1500 Late=500 Limit=10 ConfigStr=
    12:13:30:857 PG1A-pim1 Trace: DeskLinkPeripheral::ProcessRCConfig() RCTimoutThreshold=0

    I am configuring agent greeting in a lab environment and to this point, I have been unable to get this process to work.  Using CCE 9.0 with an IP Communicator with Built-In-Bridge enabled.
    Record agent greeting works just fine.  We can record and review the agent greetings.  We are able to locate the agent greeting in the media server and using our browser we can get execute the agent greeting.  When we execute the ICM script to play the agent greeting we see it successfully pass through the ICM node of Set Variable for AgentGreetingType.  We have a dialed number defined for call manager to PlayAgentGreeting.  In our ICM script we can see the calls successfully execute the PlayAgentGreeting DN and Script execute successfully and exit the PM microapp. 
    We are now at a loss of where to start to finalize this process.  Looking in the Dumplog for our CM PIM we see the following output.
    I am no expert but this looks like agent greeting was successful however, we are not able to hear the media file.
    12:11:50:469 PG1A-pim1 Trace: Checking for AgentGreeting. GREET: 1 CustID: 1
    12:11:50:469 PG1A-pim1 Trace: CSTA ROUTE REQUEST, TelephonyDriver::RequestPostRoute: by PIM for the DNP SENT TO OPC
    CallID            = 2130706482  DeviceID = 7591  DeviceType = Static
    RoutingCrossRefID = 65584
    CurrentRoute      = PlayAgentGreeting
    CallingDevice            = 7591
    RequestType       = 59
    AG                = 1
    CustomerID        = 1
    PreferredASTID    = 5048
    12:11:50:471 PG1A-pim1 Trace: ProcessCSTARouteSelect: crossRefID=65584, RTRCallKey=150783.231, label 8888888888179 callID=2130706482
    12:11:50:471 PG1A-pim1 Trace: TelephonyDriver::SendMediaStreamRequest - AgentCallID=33567498, AgentCallConnectionDeviceID=7591,AgentCallConnectionDeviceIDType=0, InvokeID=100603
    12:11:50:471 PG1A-pim1 Trace: TelephonyDriver::ProcessCSTARouteSelect: Agent Greeting Service, Route End SENT TO OPC
    12:11:50:471 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared:
    CallID     = 2130706482 DeviceID =   DeviceType = Static           LocalState = NONE
    Cause      = EC_NONE
    12:11:51:129 PG1A-pim1 Trace: RTPStarted: CID=33567498, ConnDevID=7591/0, Addr=172.24.104.183:24636, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000330A02C7D4D700000000
    12:11:51:154 PG1A-pim1 Trace: RTPStarted: CID=33567498, ConnDevID=7591/0, Addr=172.28.36.5:17006, Direction=OUT, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000330A02C7D4D700000000
    12:11:51:156 PG1A-pim1 Trace: addMediaStreamConf:  InvokeID=100603
    12:11:51:156 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=33567498 ConnDevID=7591/0 EventCode=0
    12:11:51:156 PG1A-pim1 Trace: RecvCallAgentGreetingEventMsg: AG Greeting Start delay is 686 MS for CallID 33567498
    12:11:51:156 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
    CallID = 33567498  DeviceID = 7591  DeviceType = Static
    EventCode = EC_AGENT_GREETING_STARTED GreetingType = 1 PeripheralErrorCode=0x0(0)
    12:11:56:917 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=33567498 ConnDevID=7591/0 EventCode=1
    12:11:56:917 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
    CallID = 33567498  DeviceID = 7591  DeviceType = Static
    EventCode = EC_AGENT_GREETING_DONE GreetingType = 1 PeripheralErrorCode=0x0(0)
    12:12:00:103 PG1A-pim1 Trace: RTPStopped: CID=33567498, ConnDevID=7591/0, Addr=172.24.104.183:24636, Direction=IN, UniqueID=000000000000330A02C7D4D700000000
    12:12:00:103 PG1A-pim1 Trace: RTPStopped: CID=33567498, ConnDevID=7591/0, Addr=172.28.36.5:17006, Direction=OUT, UniqueID=000000000000330A02C7D4D700000000
    12:12:00:103 PG1A-pim1 Trace: ConnectionCleared: CID=33567498 ConnDevID=7591/0 ReleasingDev=7591/0 LocalConn=-1 Cause=-1UniqueID=000000000000330A02C7D4D700000000 DevTgDevStr=7591
    12:12:00:103 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC
    CallID          = 33567498  DeviceID = 7591  DeviceType = Static
    ReleasingDevice = 7591
    LocalState      = NONE
    Cause           = EC_NONE
    12:12:00:103 PG1A-pim1 Trace: CallCleared: CID=33567498 ConnDevID=/0 LocalConn=-1 Cause=-1UniqueID=000000000000330A02C7D4D700000000 
    12:12:00:103 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared: SENT TO OPC
    CallID     = 33567498 DeviceID =   DeviceType = Static           LocalState = NONE
    Cause      = EC_NONE
    12:13:30:857 PG1A-pim1 Trace: ConfigureRoutingClient - PID=5000 RID=5000 Timeout=1500 Late=500 Limit=10 ConfigStr=
    12:13:30:857 PG1A-pim1 Trace: DeskLinkPeripheral::ProcessRCConfig() RCTimoutThreshold=0

  • CVP Record Agent Greeting Failing

    I'm setting up the default Record Agent Greeting application with CVP 10.0, UCCE 10.0, Finesse 10.5.  I can dial the entry point number from Finesse and it goes to the ICM script.  I hear the message "Please select the greeting you wish to hear or record..." I then press the greeting number hear the next message "Press 1 to hear the greeting, 2 to record..." and then it runs the RecordAgentGreeting VXML application.  It immediately states that a greeting filename was not provided.  Do I need to set the session data for this somewhere or is the agentname supposed to populate automatically?  At least I think that's my issue.  

    please share CVP and VXML application logs, but i think you must place agent greeting type variable in recording script. after CED just set greeting type.
    regards
    Chintan

  • Agent Greeting / Agent Recording error

    Agent greeting enabled
    DailNumber created for CM routing client as PlayAgentGreeting, RecordAgentGreeting
    CallTypes created as same
    Script mapped.
    it is failed at Ext VRU Script node in RecordGreeting script.
    Not sure about any other configuration is request like (call manager route pattern, cvp ops console change or any other script changes.
    I am getting the error message Error [10170] Routing error while recording Agent Greeting
    with Regards,
    Manivannan

    Chintan,
    thanks for explanation it is very clear. I got stuck in below config
    router sends VRU label to PG (this will be configured under network VRU explorer, and it will be for your CM peripheral), and label will be always appended with corr id.
    Now it is passing the send to vru node and playing the menu. but now it is failured at 
    Run Ext. Script node (Audium, GS,Server,V), i am using the default media server (cvpcall server+vxmlserver+mediaserver)
    when i checked the activity log of RecordAgentGreeting vxml application nothing is there, that means it is not hitting the application.
    I am suspecting that what ever variables ECC created recently is not taken effect. becuase i found the following error in cvp call server logs
    CONNECT message, sending EVT RPT back to ICM -  >>HEADERS: (JMSType)=MsgBus:CONNECT (JMSDestination)=Topic(CVP.ICM.CC.RESP.SYS_SIP2) (JMSTimestamp)=1402823524903 (ServerID)=WIN-PBC34IB91T5.SYS_ICM2:ICM:ICM2:WIN-PBC34IB91T5.MsgBus002 >>BODY: callguid=0B527E56F3A411E3987E78DA6E493500 RouterCallKey=1113 floatingvars=>>HEADERS: (JMSType)=MsgBus:FLOATINGVARS >>BODY: callvars=[, , , , , , , , , ] user.microapp.app_media_lib=app user.microapp.media_server=media user.media.id=0B527E56F3A411E3987E78DA6E493500 user.microapp.FromExtVXML=[null, null, null, null] user.microapp.ToExtVXML=[null, null, null, null, null] user.microapp.locale=en-us user.microapp.input_type=D  >>STATE: isTabular=false isWriteable=true cursor=-1 dnis=8015 correlationid=26711 timezone=Asia/Riyadh RouterCallKeySequenceNumber=0 version=CVP_10_0 RouterCallKeyDay=151010 labeltype=-1 label=8111126711 localOffset=180 calllegid=B527E56-F3A411E3-90EDEE36-70AFD42F  >>STATE: isTabular=false isWriteable=false cursor=-1 [id:5005] 
    kindly guide me. how to proceed further.
    with Regards,
    Manivannan

  • Agent Greeting

    Hello
    i am hoping that someone might be able to help me with agent greeting. i have most of the components in place and working. i can record and playback agent greetings without issue in the recording script. my problem is with a live call the play agent greeting script kicks off but no audio plays and CVP complains about UCM ending the call instead of CCE. in reviewing traces and logs it looks like the play agent script is not passing the the agent info.
    CVP Call Server log
    2562: 10.7.16.101: Mar 03 2015 19:32:11.293 -0500: %CVP_10_5_SIP-3-SIP_CALL_ERROR:  Agent Greeting disconnected via UCM instead of CCE playback script: CALLGUID = E326D00000010000000000280510070A LEGID = e326d000-4f615289-167ac-510070a - [INBOUND] DURATION (msecs) = 8875 - DIALOG TERMINATED. null [id:5004]
    CVP PIM
    9:30:19:053 PG2A-pim1 Trace: ProcessConnect:CONNECT  RCID=5001 PID=5001 DID=143 DIDRelSeq#=0 CRS(RtrDate=151271,RtrCID=289) RCKSeq#=3 ErrorCode=0 TRTargetID=-1 CorrID=372 EventSel=119 SvcType=4 NICCallID={PCID=5001,RCID=5001,Remote=0,0,DID=0x8f,RemDID=0x0,Grp=0,Data=0,RtrData=0,CCID=x00000001/x00000000} PGCallID={N/A} OperationCode=CLASSIC OperationFlags=COOP_NONE NetworkTransferEnabled=F Label(Type=8)=8111111111 NICCalledParty#=PlayAgentGreeting SGSTID=-1 SvcSTID=-1 AGSTID=-1 AGInfo= CallGUID=E326D00000010000000000280510070A.
    19:30:19:054 PG2A-pim1 Trace: ToVRU_vruTemporaryConnect:Set ECCVar:
    ECCVar:6=D
    ECCVar:12=N
    ECCVar:2=0
    ECCVar:7=en-us/microapp/ag_gr
    ECCVar:10=http://10.7.16.101
    ECCVar:0=041CFD63C13B11E4B2F187873ED96234.
    19:30:19:054 PG2A-pim1 Trace: PG->VRU:TEMPORARY_CONNECT(216 bytes):DID=143 SendSeq#=1 Label=8111111111 CorrID=372 RCK=289 RCKDay=151271 RCKSeq#=3 CallGUID=E326D00000010000000000280510070A AgentGreetingHint=1.
    19:30:19:078 PG2A-pim1 Trace: VRU->PG:EVENT_REPORT(16 bytes):DID=143 SendSeq#=2 EventCode=Answer(4).
    19:30:19:175 PG2A-pim1 Trace: VRU->PG:EVENT_REPORT(16 bytes):DID=141 SendSeq#=3 EventCode=Answer(4).
    19:30:19:175 PG2A-pim1 Trace: ToRouter_CallEventReport:CALL_EVENT_REPORT  RCID=5001 PID=5001 DID=141 DIDRelSeq#=2 LabelIndex=0 Event=4 DialogEnds=0 Cause=1.
    19:30:27:924 PG2A-pim1 Trace: VRU->PG:EVENT_REPORT(22 bytes):DID=141 SendSeq#=4 EventCode=Disconnect(6) CauseCode=NormalComplete(1).
    19:30:27:925 PG2A-pim1 Trace: ToRouter_CallEventReport:CALL_EVENT_REPORT  RCID=5001 PID=5001 DID=141 DIDRelSeq#=3 LabelIndex=0 Event=6 DialogEnds=1 Cause=1.
    19:30:27:931 PG2A-pim1 Trace: VRU->PG:EVENT_REPORT(22 bytes):DID=143 SendSeq#=3 EventCode=Disconnect(6) CauseCode=NormalComplete(1).
    19:30:27:932 PG2A-pim1 Trace: ToRouter_CallEventReport:CALL_EVENT_REPORT  RCID=5001 PID=5001 DID=143 DIDRelSeq#=2 LabelIndex=0 Event=6 DialogEnds=1 Cause=1.
    19:30:27:934 PG2A-pim1 Trace: ProcessDialogFail:DIALOG_FAIL  RCID=5001 PID=5001 FailureType=2 NumOfEvents=1 DID=143 DIDRelSeqNo=1 ReasonCode=18.
    UCM PIM
    19:30:19:028 PG1A-pim1 Trace: Unqueuing RTPEventMsg for callid= 16783427 and device id= 1021.
    19:30:19:028 PG1A-pim1 Trace: Checking for AgentGreeting. GREET: 1 CustID: 1.
    19:30:19:029 PG1A-pim1 Trace: CSTA ROUTE REQUEST, TelephonyDriver::RequestPostRoute: by PIM for the DNP SENT TO OPC
         CallID            = 2130706515  DeviceID = 1021  DeviceType = Static
         RoutingCrossRefID = 65616
         CurrentRoute      = PlayAgentGreeting
         CallingDevice      = 1021
         RequestType       = 59
         AG                = 1
         CustomerID        = 1
         PreferredASTID    = 5013.
    19:30:19:030 PG1A-pim1 Trace: ProcessCSTARouteSelect: crossRefID=65616, RTRCallKey=151271.289, label 7111111111371 callID=2130706515.
    19:30:19:031 PG1A-pim1 Trace: TelephonyDriver::SendMediaStreamRequest - AgentCallID=16783427, AgentCallConnectionDeviceID=1021,AgentCallConnectionDeviceIDType=0, InvokeID=815003.
    19:30:19:031 PG1A-pim1 Trace: TelephonyDriver::ProcessCSTARouteSelect: Agent Greeting Service, Route End SENT TO OPC.
    19:30:19:031 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared:
         CallID     = 2130706515 DeviceID =   DeviceType = Static     LocalState = NONE
         Cause      = EC_NONE.
    19:30:19:114 PG1A-pim1 Trace: RTPStarted: CID=16783427, ConnDevID=1021/0, Addr=10.7.3.28:25222, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=0000000000001843012E0A3200000000.
    19:30:19:130 PG1A-pim1 Trace: addMediaStreamConf:  InvokeID=815003.
    19:30:19:130 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=16783427 ConnDevID=1021/0 EventCode=0.
    19:30:19:131 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
         CallID = 16783427  DeviceID = 1021  DeviceType = Static
         EventCode = EC_AGENT_GREETING_STARTED GreetingType = 1 PeripheralErrorCode=0x0(0).
    19:30:19:177 PG1A-pim1 Trace: dtRequeryResultInd: RTRCallKey=151271.289 netTargID=0 ASTID=5013 Result=11 CallID=16783427.
    19:30:27:925 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=16783427 ConnDevID=1021/0 EventCode=-1932787441.
    19:30:27:927 PG1A-pim1 Failed to play agent greeting type: 1, for call ID: 16783427, to agent ID: 2105, with the extension: 1021, due to original call dropped.
    19:30:27:929 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
         CallID = 16783427  DeviceID = 1021  DeviceType = Static
         EventCode = EC_AGENT_GREETING_ERROR GreetingType = 1 PeripheralErrorCode=0x4f2f(20271).
    19:30:27:929 PG1A-pim1 Trace: RTPStopped: CID=16783427, ConnDevID=1021/0, Addr=10.7.3.28:25222, Direction=IN, UniqueID=0000000000001843012E0A3200000000.
    19:30:27:930 PG1A-pim1 Trace: RTPStopped: CID=16783427, ConnDevID=1021/0, Addr=10.7.16.253:32294, Direction=OUT, UniqueID=0000000000001843012E0A3200000000.
    19:30:27:930 PG1A-pim1 Trace: ConnectionCleared: CID=16783427 ConnDevID=1021/0 ReleasingDev=1021/0 LocalConn=-1 Cause=-1UniqueID=0000000000001843012E0A3200000000 DevTgDevStr=1021.
    19:30:27:931 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC

    i added the send to VRU node and the script aborts the "send to VRU" node. should i see the FeatureParam step on the CVP Pim log. it looks like ICM is not telling CVP the agent info or greeting type. but i do have the call.agentgreetingtype in my queue script.

  • UCCE v8.5 with CIPC8.6 agent greeting and Whisper annoucement

    Dear networkers,
    We do have UCCEv8.5 deployed with CVP 8.5, CUCM 8.5 and CAD 8.5.
    We have Cisco IP Communicators(CIPC) v8.6 installed we would like to implement the follwoing two features:
    - Agent Greeting
    - Whisper Announcement
    As far as the documentation says, we need a phones with Built in bridge. Does CIPC support uch feature ?? Can the above two features be deployed using CIPC ?
    thanks in advance.
    Best Reagrds.

    Hi ,
    You can deploy those two features with cipc 8.6 ....first you need to enable Built-in-Bridge in CUCM for the perticular cipc..
    For more info refer the below url
    http://www.google.co.in/#hl=en&safe=active&tbo=d&spell=1&q=agent+greeting+%26+whisper+announcement+configuration&sa=X&ei=Yg8iUZj8LsXE0QHPl4GYCQ&ved=0CCsQvwUoAA&bav=on.2,or.r_gc.r_pw.r_qf.&bvm=bv.42553238,d.dmg&fp=ca85679e4aaec60f&biw=1366&bih=651
    Message was edited by: Silambarasan K

  • CTI OS answer call but not play agent greeting

    hello everyone
    i config agent greeting in UCCE
    now i can record the greeting 
    and i config a DN like 60002 with PlayAgentGreeting call type,and the call type associate PlayAgentGreeting script
    i dial 60002 from my CTI OS client i can hear the greeting .
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    i look the script but no run this script .
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    can i loss some config with play script? like CTI OS client config?

    hi
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    Events from February 17, 2015:
    00:01:41:617 rb-rtr Trace: (35 x 0 : 0 0) NewCall: CID=(151257,301), DN=60000, ANI=1079, CED=, RCID=5001, MRDID=1, CallAtVRU=1, OpCode=0 
    00:01:41:617 rb-rtr Trace: (35 x 33 : 0 0) TransferToVRU: Label=1231231234567890, CorID=33, VRUID=5002, RCID=5001 
    00:01:41:781 rb-rtr Trace: (35 36 33 : 0 0) RequestInstr: CID=(151257,301), CallState=1 
    00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) ATR rule not found for agent 5001 at ext 1001. Device target had label 1001 (ID 5026). 
    00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) DeviceTargetPreCall_V11: CID=(151257,301), PerID=5000, SGSTID=5003, AGSTID=5001 NetworkCallFlags=0, InvokeID=18, GREET= 
    00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) Connect: CID=(151257,301), EventSelect=0, ServiceType=0, RCID=5001, Label(s)=1001 
    00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) Deleting Dialog. 
    next is CUCM pg pim log
    Events from February 17, 2015:
    00:01:27:095 PG1A-pim1 Trace: CSTASetAgentState: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0000046 Dev=1001 AgentMode=READY AGID=1000 SG=-1(0xffffffff)) 
    00:01:27:095 PG1A-pim1 Trace: PrivateData: EventReasonCode=0 WorkMode=0 NumAdditionalGroups=0 PositionID= SupervisorID= ClientAddress= 
    00:01:27:095 PG1A-pim1 Trace: CSTASetAgentStateConfEvent: TPServices::CSTASetAgentStateConfEvent InvokeID=0xf0000046 
    00:01:50:619 PG1A-pim1 Trace: DeviceTargetPreCallInd: PreLock: RTRCallKey=151257.301 NTID: 5035 dialed number=60000 CED= ASTID=5001, AG=, CustomerDefinitionID=1, AW=0 
    00:01:50:619 PG1A-pim1 Trace: DeviceTargetPreCallInd: PostLock: RTRCallKey=151257.301 ASTID: 5001 NTID: 5035 Ext: 1001 AG= AW=0 
    00:01:50:619 PG1A-pim1 Trace: CheckWhisperECCWithIPIVR: ECC.user.media.id8CF741800001000000000713F901A8C0 and Customer Call ID: -1 
    00:01:50:619 PG1A-pim1 Trace: AddPreRoutedCall: Inst: N1001 CreatedByPreCall: T PeriphCID: -1 Queue Count: 1 RouterCallKey=(151257/301) preCallRouteCrossRefID: 0, SkTT:0, GREET: DialedNumber:60000 CustID:1 AW=0 
    00:01:50:782 PG1A-pim1 Trace: Delivered: CID=16779291 ConnDevID=1079/1  AlertDevID=/0 CallingDev=1079/0 CalledDev=1001/0 LastRedDev=/0 LocalConn=1 Cause=22OrgTrk=-1 OrgTrkGrp=-1 TermTrk=-1 TrmTrkGrp=-1UniqueID= 000000000000081B016B9CB400000000 ANI=1079 DevTgDevStr=1001 
    00:01:50:782 PG1A-pim1 Trace: RetreivePreRoutedCall: Head Inst: N1001 CreatedByPreCall: T PeriphCID: -1 Queue Count: 1 RouterCallKey=(151257/301)  
    00:01:50:782 PG1A-pim1 Trace: MatchPendingCall (DeskLinkCall) : Inst: N1001 CreatedByPreCall: T PeriphCID: -1 RouterCallKey=(151257/301)  
    00:01:50:782 PG1A-pim1 Trace: Offered matched PreCall for CID: 16779291 Ext: 1001 SecondsPending: 0 
    00:01:50:783 PG1A-pim1 Trace: FreePreRoutedCall: Head Inst: N1001 CreatedByPreCall: T PeriphCID: -1 Queue Count: 0 RouterCallKey=(151257/301)  
    00:01:50:783 PG1A-pim1 Trace: CSTA DELIVERED, TelephonyDriver::Offered: SENT TO OPC
    CallID      = 16779291  DeviceID = 1079  DeviceType = Dynamic
    Alerting    = 
    Calling     = 1079
    Called      = 1001
    Redirection = 
    LocalState  = INITIATE
    Cause       = EC_NEW_CALL 
    00:01:50:783 PG1A-pim1 Trace: Delivered: CID=16779291 ConnDevID=1079/1  AlertDevID=1001/0 CallingDev=1079/0 CalledDev=1001/0 LastRedDev=/0 LocalConn=2 Cause=-1OrgTrk=-1 OrgTrkGrp=-1 TermTrk=-1 TrmTrkGrp=-1UniqueID= 000000000000081B016B9CB400000000 DevTgDevStr=1001 
    00:01:50:783 PG1A-pim1 Trace: GetAgentWhispePrimaryCallID: Unable to find PreRoutedCallPending 16779291 
    00:01:50:783 PG1A-pim1 Trace: CSTA DELIVERED, TelephonyDriver::Delivered: SENT TO OPC
    CallID      = 16779291  DeviceID = 1079  DeviceType = Dynamic
    Alerting    = 1001
    Calling     = 1079
    Called      = 1001
    Redirection = 
    LocalState  = ALERTING
    Cause       = EC_NONE 
    00:01:53:081 PG1A-pim1 Trace: CSTAAnswerCall: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0000047 AlertingCall(CID=16779291,Dev=1079,Type=Dynamic) 
    00:01:53:081 PG1A-pim1 Trace: PRIVATE_DATA: AnsweringDevice=1001 
    00:01:53:092 PG1A-pim1 Trace: Established: CID=16779291 ConnDevID=1001/0  AnsDevID=1001/0 CallingDev=1079/0 CalledDev=1001/0 LastRedDev=/0 LocalConn=3 Cause=-1OrgTrk=-1 OrgTrkGrp=-1 TermTrk=-1 TrmTrkGrp=-1UniqueID= 000000000000081B016B9CB400000000 DevTgDevStr=1001 
    00:01:53:092 PG1A-pim1 Trace: Checking for agent whisper enabled. Ext=1001 CallID=16779291 AW enabled=0 ReqEnbld:0 ReqSt=0 
    00:01:53:092 PG1A-pim1 Trace: Checking for RNA Requery. Ext=1001 CallID=16779291 RNA=0 Qtime=4 ReqEnbld:0 DNID:0 ReqSt:0 
    00:01:53:092 PG1A-pim1 Trace: CSTA ESTABLISHED, TelephonyDriver::Established: SENT TO OPC
    CallID      = 16779291  DeviceID = 1001  DeviceType = Static
    Answering   = 1001
    Calling     = 1079
    Called      = 1001
    Redirection = 
    LocalState  = CONNECT
    Cause       = EC_NONE 
    00:01:53:092 PG1A-pim1 Trace: Checking for AgentGreeting. GREET:  CustID: 1 
    00:01:53:093 PG1A-pim1 Trace: AnswerCallConf: InvokeID=121322 
    00:01:53:093 PG1A-pim1 Trace: CSTAAnswerCallConfEvent: TPServices::CSTAAnswerCallConfEvent InvokeID=0xf0000047 
    00:01:54:137 PG1A-pim1 Trace: RTPStarted: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:24582, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000081B016B9CB400000000 
    00:01:54:232 PG1A-pim1 Trace: RTPStarted: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:20664, Direction=OUT, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000081B016B9CB400000000 
    00:01:57:537 PG1A-pim1 Trace: CSTAClearConnection: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0000048 Call(CID=16779291,Dev=1001,Type=Static) 
    00:01:57:537 PG1A-pim1 Trace: PRIVATE_DATA: CompoundRequestType=Unknown CSTA Event Type SubjectDevice=1001 
    00:01:57:546 PG1A-pim1 Trace: RTPStopped: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:24582, Direction=IN, UniqueID=000000000000081B016B9CB400000000 
    00:01:57:547 PG1A-pim1 Trace: RTPStopped: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:20664, Direction=OUT, UniqueID=000000000000081B016B9CB400000000 
    00:01:57:547 PG1A-pim1 Trace: ConnectionCleared: CID=16779291 ConnDevID=1001/0 ReleasingDev=1001/0 LocalConn=-1 Cause=-1UniqueID=000000000000081B016B9CB400000000 DevTgDevStr=1001 
    00:01:57:547 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC
    CallID          = 16779291  DeviceID = 1001  DeviceType = Static
    ReleasingDevice = 1001
    LocalState      = NONE
    Cause           = EC_NONE 
    00:01:57:547 PG1A-pim1 Trace: CallCleared: CID=16779291 ConnDevID=/0 LocalConn=-1 Cause=-1UniqueID=000000000000081B016B9CB400000000  
    00:01:57:547 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared: SENT TO OPC
    CallID     = 16779291 DeviceID =   DeviceType = Static LocalState = NONE
    Cause      = EC_NONE 
    00:01:57:548 PG1A-pim1 Trace: ClearConnectionConf:  InvokeID=121323 
    00:01:57:548 PG1A-pim1 Trace: CSTAClearConnectionConfEvent: TPServices::CSTAClearConnectionConfEvent InvokeID=0xf0000048 
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