Agent Heartbeat Status : Agent is blocked

Assalamu Aleikum, dear friend.
./emctl status agent
Oracle Enterprise Manager Cloud Control 12c Release 2
Copyright (c) 1996, 2012 Oracle Corporation. All rights reserved.
Agent Version : 12.1.0.2.0
OMS Version : (unknown)
Protocol Version : 12.1.0.1.0
Agent Home : /home/oracle/gaga/agent_inst
Agent Binaries : /home/oracle/gaga/core/12.1.0.2.0
Agent Process ID : 11014
Parent Process ID : 10958
Agent URL : https://192.168.0.242:3872/emd/main/
Repository URL : https://orasrv:4904/empbs/upload
Started at : 2013-02-22 15:34:22
Started by user : oracle
Last Reload : (none)
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0
Number of XML files pending upload : 172
Size of XML files pending upload(MB) : 0.38
Available disk space on upload filesystem : 79.96%
Collection Status : Collections enabled
Heartbeat Status : Agent is blocked
Last attempted heartbeat to OMS : 2013-02-22 15:40:39
Last successful heartbeat to OMS : (none)
Next scheduled heartbeat to OMS : 2013-02-22 15:43:39
Agent is Running and Ready
I installed another agent on other server and don't have any problems.
There are no any iptables etc.
I googled for problem, found some tips regarding "secure agent" , but it didn't help
Looking through logs ( emagent.nohup, emctl.log, gcagent.log) can't see anythin suspicious.
Where i could dig problems source? any other logs except those shown above?
Thanks in advance.

Hi
Could you tell me how did you fix this issue?
Regards

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I upgraded our 11g OEM installation to 12.1.0.1 and just completed patching to 12.1.0.3. Some of the 11g agents were on platforms not supported by 12.1.0.1 (part of the motivation fro the 12.1.0.3 upgrade, now complete).
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Last attempted upload                        : (none)
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Number of XML files pending upload           : 0
Size of XML files pending upload(MB)         : 0
Available disk space on upload filesystem    : 69.43%
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Last successful heartbeat to OMS             : (none)
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Metric     Agent blocked status
Metric Group     OMS communication status
Target     svr-sql05-01.office.local:3872(Agent)Target Information
Incident Created     Dec 12, 2012 12:44:49 PM EST
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Summary     Agent is blocked. Blocked reason is: Plugin mismatches between agent and repository. Check plugin:[ The plug-in is oracle.sysman.oh Version in pla inventory : 12.1.0.2.0 Version on agent : null Content type : AGENT Error code : TARGETS_BEING_MONITORED Error Msg : Targets are being actively monitored by this plug-in and hence upgrade/downgrade/delete is not possible, The plug-in is oracle.sysman.oh Version in pla inventory : 12.1.0.2.0 Version on agent : null Content type : AGENT Error code : NOT_FOUND_IN_INPUT Error Msg : This plug-in is present in the inventory for the given agent but has not been provided in the input]
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Here is the confirmatiopn tha the MSSQL plugin is installed on the agent and server:
C:\oracle\product\agent12c\core\12.1.0.2.0\bin>emctl listplugins agent
Oracle Enterprise Manager Cloud Control 12c Release 2
Copyright (c) 1996, 2012 Oracle Corporation. All rights reserved.
oracle.em.smss      12.1.0.2.0 C:\oracle\product\agent12c\plugins\oracle.em.smss
.agent.plugin_12.1.0.2.0
[oracle@srv-db-dev03 emcli]$ ./emcli list_plugins_on_server
OMS name is EMGC_OMS1
Plug-in Name                                                                                        Version [revision]
Oracle Database                                                                                     12.1.0.2.0[20120804]
Oracle Exadata                                                                                      12.1.0.3.0
Oracle Fusion Middleware                                                                            12.1.0.3.0
Oracle MOS (My Oracle Support)                                                                      12.1.0.2.0
Oracle Virtualization                                                                               12.1.0.3.0
Microsoft SQLServer Database                                                                        12.1.0.2.0
Oracle Chargeback and Capacity Planning                                                             12.1.0.3.0
Oracle Cloud Application                                                                            12.1.0.4.0
Oracle Fusion Applications                                                                          12.1.0.3.0Thanks for your assistance.
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Agent blocked!

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I started testing with discovery in my plug-in today, but now there seems to be an issue due to plugin version mismatch (see log messages below).
In my deploy to test discovery I deployed the plugin on the server and ran the discovery UI in OEM. I didn't deploy to the agent that time.
Later I wanted to redeploy a new version and tried to deploy to the server again, and from here it started failing.
Below is part of the logfile ($OMS_HOME/sysman/log) which I think indicates the root cause.
2013-02-21 10:51:17,461 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR gcloader.Receiver
logp.251 - The plugin, [ The plug-in is emc.oem.star
Version in pla inventory : 12.1.0.5.0
Version on agent : 12.1.0.6.0
Content type : AGENT
Error code : MISSING_DISCOVERY_INPUT_WHEN_APPLICABLE
Error Msg : Discovery is applicable for this plug-in but has not been provided in the input] from agent:https://dwbi-durl-oel.
gso.lab.emc.com:3872/emd/main/ does not match with repository
2013-02-21 10:51:17,761 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR gcloader.Receiver
logp.251 - Agent:https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ was blocked due to plugin match between repository and ag
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2013-02-21 10:51:17,776 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR gcloader.Util log
p.251 - [EM-03554] The plugin, [ The plug-in is emc.oem.star
Version in pla inventory : 12.1.0.5.0
Version on agent : 12.1.0.6.0
Content type : AGENT
Error code : MISSING_DISCOVERY_INPUT_WHEN_APPLICABLE
Error Msg : Discovery is applicable for this plug-in but has not been provided in the input] from agent https://dwbi-durl-oel.
gso.lab.emc.com:3872/emd/main/ does not match with repository. Agent was blocked due to this match
java.lang.Exception: The plugin, [ The plug-in is emc.oem.star
Version in pla inventory : 12.1.0.5.0
Version on agent : 12.1.0.6.0
Content type : AGENT
Error code : MISSING_DISCOVERY_INPUT_WHEN_APPLICABLE
Error Msg : Discovery is applicable for this plug-in but has not been provided in the input] from agent:https://dwbi-durl-oel.
gso.lab.emc.com:3872/emd/main/ does not match with repository
        at oracle.sysman.core.pbs.gcloader.Receiver.doGet(Receiver.java:932)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        :I have tried a number of things, but can't get out of this situation, I must be missing something...
[oracle@dwbi-durl-oel ~]$ emcli undeploy_plugin_from_server -plugin="emc.oem.star" -sys_password="$SYSMANPWD"
Plug-in emc.oem.star can not be un-deployed because:
Plugin EMC Storage Array Plug-In:12.1.0.6.0 is deployed on 1 host, it can not be undeployed.
Management Agent for Management Service dwbi-durl-oel.gso.lab.emc.com:4890_Management_Service is not UP. Can not undeploy EMC Storage Array Plug-In plugin
[oracle@dwbi-durl-oel ~]$ emcli list_plugins_on_server | grep -i "Storage Array Plug-In"
EMC Storage Array Plug-In                                                                           12.1.0.6.0
[oracle@dwbi-durl-oel ~]$ emcli list_plugins_on_agent | grep -i "Storage Array Plug-In"
EMC Storage Array Plug-In                                                                           12.1.0.5.0
[oracle@dwbi-durl-oel plugin_ed3]$ emcli deploy_plugin_on_agent -agent_names=dwbi-durl-oel.gso.lab.emc.com:3872 -plugin=emc.oem.star:12.1.0.6.0
Pre-requisites check failed
For agent : https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/
        Plugin deployment on Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ cannot proceed because Master Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ is down. Start the Master Agent and retry plugin deployment
[oracle@dwbi-durl-oel plugin_ed3]$ $AGENT_HOME/bin/emctl start agent
Oracle Enterprise Manager Cloud Control 12c Release 2
Copyright (c) 1996, 2012 Oracle Corporation. All rights reserved.
Agent is already runningSo I need to lift the Agent block, but don't know how..
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Just got some more log messages from $OMS_HOME/sysman/log.
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2013-02-21 18:42:00,028 [EMUI_18_41_59_/console/cli] ERROR agent.EMPluginAgentDeploymentHelper logp.251 - Plugin deployment on Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ cannot proceed because Master Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ is down. Start the master Agent and retry plugin deployment
2013-02-21 18:42:00,095 [EMUI_18_41_59_/console/cli] ERROR agent.EMPluginAgentDeploymentHelper logp.251 - Plugin deployment on Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ cannot proceed because Master Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ is down. Start the master Agent and retry plugin deployment
2013-02-21 18:49:59,778 [[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR agent.EMPluginAgentDeploymentHelper logp.251 - Plugin deployment on Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ cannot proceed because Master Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ is down. Start the master Agent and retry plugin deployment
2013-02-21 18:49:59,788 [[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN resync.DiscoveryResyncCallback logp.251 - [On agent: https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ Plugin: oracle.sysman.oh failed with version: 12.1.0.2.0 Reason: Plugin deployment on Agent {0} cannot proceed because Master Agent {1} is down. Start the Master Agent and retry plugin deployment]
2013-02-21 18:49:59,879 [[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN oms.TMRemoteClient logp.251 - invalid quiesce timeout (0) specified: using 86400 instead
2013-02-21 18:50:00,060 [[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN resync.DiscoveryResyncCallback logp.251 - Problem discovery resynchronization : emd_guid and host_guid information missed for plug_id:oracle.sysman.ohThanks,
Ed

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Getting bad experience with agent again.
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Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0.
Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
Agent Version : 10.2.0.5.0
OMS Version : 10.2.0.5.0
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Last attempted upload : (none)
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Size of XML files pending upload(MB) : 16.88
Available disk space on upload filesystem : 14.97%
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EMD upload error: uploadXMLFiles skipped :: OMS version not checked yet..
secure agent:
Agent successfully restarted... Done. Securing agent... Successful.
emagent.trc:
ERROR pingManager: Did not receive valid response to ping "ERROR-Agent is blocked. Blocked reason is: Agent is out-of-sync with repository. This most likely means that the agent was reinstalled or recovered. Please contact an EM administrator to unblock the agent by performing an agent resync from the console. Please contact EM adminstrator to unblock the agent"
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Thanks mnazim,
I run agentca -f from agent home on target machine (i run this as root, is it ok?). It seems it worked ok:
[root@dm]# ./agentca -f
Stopping the agent using /oracle/agent10g/bin/emctl stop agent
Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0.
Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
Stopping agent ... stopped.
Running agentca using /oracle/agent10g/oui/bin/runConfig.sh ORACLE_HOME=/oracle/agent10g ACTION=Configure MODE=Perform RESPONSE_FILE=/oracle/agent10g/response_file RERUN=TRUE INV_PTR_LOC=/oracle/agent10g/oraInst.loc COMPONENT_XML={oracle.sysman.top.agent.10_2_0_1_0.xml}
Perform - mode is starting for action: Configure
Perform - mode finished for action: Configure
You can see the log file: /oracle/agent10g/cfgtoollogs/oui/configActions2010-01-21_12-43-49-PM.log
Now agent is stopped. I checked last lines of that .log file - The action configuration has successfully completed
Sorry, I am a newbie, I didnt get your 'and paste the targets.xml'.
1. Where should I find that 'targets.xml' file?
2. What exactly should I do with that? Paste content of that .xml here in thread?
PS: found targets.xml on host machine:
<Targets AGENT_TOKEN="cd51f1f1289d9454f0aeaf6406e09b2f15cc9791">
     <Target TYPE="oracle_emd" NAME="xxxx.xx.xxx:3872" DISPLAY_NAME="xxxxx.xx.xxx:3872"/>
     <Target TYPE="host" NAME="xxxx.xx.xxx"/>
     <Target TYPE="oracle_database" NAME="xxxxxxxx.xx.xx">
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          <Property NAME="UserName" VALUE="aa3b3d4a6e15472c" ENCRYPTED="TRUE"/>
          <Property NAME="MachineName" VALUE="xxxx.xx.xxx"/>
          <Property NAME="Port" VALUE="1521"/>
          <Property NAME="SID" VALUE="CLL"/>
          <Property NAME="ServiceName" VALUE="XXX.XXX.XX"/>
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</Targets>
What's next to do?
Regards,
Nikolajus
Edited by: Nikolajus on Jan 21, 2010 3:23 AM
Edited by: Nikolajus on Jan 21, 2010 3:26 AM

Agent Heartbeat Status : Agent is blocked

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