Agent in Reserve, no data
IPCC 8.5
CUCM 8.5
Created an HTTP triggered script, it calls a number out of a database, plays a message and offers menu options. One of them being to talk to a live operator. I'm queuing the call, but when the agent answers, they are stuck in reserve on their agents and no call data goes over. Can someone please show me an example of how they would queue a person called from a place called statement?
Hi
Can you post up the script?
This sounds similar to doign a 'callback' setup. That only works when you have seperate scripts/apps for the script that queues the call to the agent, and the seperate script that generates a call to that queue script.
In your case - you'd have the HTTP triggered script that calls the 'queue' script. The two should also have seperate CCGs assigned.
Aaron
Similar Messages
-
Current State:
• I have a customer running CUCM 6.1 and UCCX 7.01SR5. Currently their CUCM is *NOT* LDAP integrated and using local accounts only. UCCX is AXL integrated to CUCM as usual and is pulling users from CUCM and using CUCM for login validation for CAD.
• The local user accounts in CUCM currently match the naming format in active directory (John Smith in CUCM is jsmith and John Smith is jsmith in AD)
Goal:
• Upgrade software versions and migrate to new hardware for UCCX
• LDAP integrate the CUCM users
Desired Future State and Proposed Upgrade Method
Using the UCCX Pre Upgrade Tool (PUT), backup the current UCCX 7.01 server.
Then during a weekend maintenance window……
• Upgrade the CUCM cluster from 6.1 to 8.0 in 2 step process
• Integrate the CUCM cluster to corporate active directory (LDAP) - sync the same users that were present before, associate with physical phones, select the same ACD/UCCX line under the users settings as before
• Then build UCCX 8.0 server on new hardware and stop at the initial setup stage
• Restore the data from the UCCX PUT tool
• Continue setup per documentation
At this point does UCCX see these agents as the same as they were before?
Is the historical reporting data the same with regards to agent John Smith (local CUCM user) from last week and agent John Smith (LDAP imported CUCM user) from this week ?
I have the feeling that UCCX will see the agents as different almost as if there is a unique identifier that's used in addition to the simple user name.
We can simplify this question along these lines
Starting at the beginning with CUCM 6.1 (local users) and UCCX 7.01. Let's say the customer decided to LDAP integrate the CUCM users and not upgrade any software.
If I follow the same steps with re-associating the users to devices and selecting the ACD/UCCX extension, what happens?
I would guess that UCCX would see all the users it knew about get deleted (making them inactive agents) and the see a whole group of new agents get created.
What would historical reporting show in this case? A set of old agents and a set of new agents treated differently?
Has anyone run into this before?
Is my goal possible while keeping the agent configuration and HR data as it was before?I was doing some more research looking at the DB schema for UCCX 8.
Looking at the Resource table in UCCX, it looks like there is primary key that represents each user.
My question, is this key replicated from CUCM or created locally when the user is imported into UCCX?
How does UCCX determine if user account jsmith in CUCM, when it’s a local account, is different than user account jsmith in CUCM that is LDAP imported?
Would it be possible (with TAC's help most likely) to edit this field back to the previous values so that AQM and historical reporting would think the user accounts are the same?
Database table name: Resource
The Unified CCX system creates a new record in the Resource table when the Unified CCX system retrieves agent information from the Unified CM.
A Resource record contains information about the resource (agent). One such record exists for each active and inactive resource. When a resource is deleted, the old record is flagged as inactive; when a resource is updated, a new record is created and the old one is flagged as inactive. -
Table for Reservation creation Date
All SAP Gurus,
What is the Table for Reservation creation Date?
Regards,Hi Vijay,
Thanks for reply.
Tables yiu have recommended do not have the reservation creation or updation date.
Please correct me if I'm wrong.
Regards, -
Dear All,
Please let me know, how to find the reservation creation date?
sachinDear,
You wont get reservation creation date - only base date on which material required was available.
The least importance in SAP ERP for reservations and main purpose of reservation is to reserve a mateiral. There is no cross checking and no claiming - that NO BODY CAN COMPLAIN BASED ON RESERVATION AS:
I created reservation before 1 year, but no material issued. No authority to complain, only on the specified date material availabel or not??? So, least importance for reservation creation date.
Regards,
Syed Hussain. -
Could not start cache agent for the requested data store
Hi,
This is my first attempt in TimesTen. I am running TimesTen on the same Linux host (RHES 5.2) that running Oracle 11g R2. The version of TimesTen is:
TimesTen Release 11.2.1.4.0
Trying to create a simple cache.
The DSN entry for ttdemo1 in .odbc.ini is as follows:
+[ttdemo1]+
Driver=/home/oracle/TimesTen/timesten/lib/libtten.so
DataStore=/work/oracle/TimesTen_store/ttdemo1
PermSize=128
TempSize=128
UID=hr
OracleId=MYDB
DatabaseCharacterSet=WE8MSWIN1252
ConnectionCharacterSet=WE8MSWIN1252
Using ttisql I connect
Command> connect "dsn=ttdemo1;pwd=oracle;oraclepwd=oracle";
Connection successful: DSN=ttdemo1;UID=hr;DataStore=/work/oracle/TimesTen_store/ttdemo1;DatabaseCharacterSet=WE8MSWIN1252;ConnectionCharacterSet=WE8MSWIN1252;DRIVER=/home/oracle/TimesTen/timesten/lib/libtten.so;OracleId=MYDB;PermSize=128;TempSize=128;TypeMode=0;OracleNetServiceName=MYDB;
(Default setting AutoCommit=1)
Command> call ttcacheuidpwdset('ttsys','oracle');
Command> call ttcachestart;
*10024: Could not start cache agent for the requested data store. Could not initialize Oracle Environment Handle.*
The command failed.
The following is shown in the tterrors.log:
15:41:21.82 Err : ORA: 9143: ora-9143--1252549744-xxagent03356: Datastore: TTDEMO1 OCIEnvCreate failed. Return code -1
15:41:21.82 Err : : 7140: oraagent says it has failed to start: Could not initialize Oracle Environment Handle.
15:41:22.36 Err : : 7140: TT14004: TimesTen daemon creation failed: Could not spawn oraagent for '/work/oracle/TimesTen_store/ttdemo1': Could not initialize Oracle Environment Handl
What are the reasons that the daemon cannot spawn another agent? FYI the environment variables are set as:
ORA_NLS33=/u01/app/oracle/product/11.2.0/db_1/ocommon/nls/admin/data
ANT_HOME=/home/oracle/TimesTen/ttdemo1/3rdparty/ant
CLASSPATH=/home/oracle/TimesTen/ttdemo1/lib/ttjdbc5.jar:/home/oracle/TimesTen/ttdemo1/lib/orai18n.jar:/home/oracle/TimesTen/ttdemo1/lib/timestenjmsxla.jar:/home/oracle/TimesTen/ttdemo1/3rdparty/jms1.1/lib/jms.jar:.
oracle@rhes5:/home/oracle/TimesTen/ttdemo1/info% echo $LD_LIBRARY_PATH
/home/oracle/TimesTen/ttdemo1/lib:/home/oracle/TimesTen/ttdemo1/ttoracle_home/instantclient_11_1:/u01/app/oracle/product/11.2.0/db_1/lib:/u01/app/oracle/product/11.2.0/db_1/network/lib:/lib:/usr/lib:/usr/ucblib:/usr/local/lib
CheersSure thanks.
Here you go:
Daemon environment:
_=/bin/csh
DISABLE_HUGETLBFS=1
SYSTEM=TEST
INIT_FILE=/u01/app/oracle/product/10.1.0/db_1/dbs/init+ASM.ora
GEN_APPSDIR=/home/oracle/dba/bin
LD_LIBRARY_PATH=/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/ttoracle_home/instantclient_11_1:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/lib:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/ttoracle_home/instantclient_11_1:/u01/app/oracle/product/11.2.0/db_1/lib:/u01/app/oracle/product/11.2.0/db_1/network/lib:/lib:/usr/lib:/usr/ucblib:/usr/local/lib
HOME=/home/oracle
SPFILE_DIR=/u01/app/oracle/backup/+ASM/initfile_dir
TNS_ADMIN=/u01/app/oracle/product/11.2.0/db_1/network/admin
INITFILE_DIR=/u01/app/oracle/backup/+ASM/initfile_dir
HTMLDIR=/home/oracle/+ASM/dba/html
HOSTNAME=rhes5
TEMP=/oradata1/tmp
PWD=/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/bin
HISTSIZE=1000
PATH=/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/bin:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/quickstart/sample_code/oci:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/quickstart/sample_code/odbc:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/quickstart/sample_code/odbc/xla:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/quickstart/sample_code/jdbc:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/quickstart/sample_code/odbc_drivermgr:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/quickstart/sample_code/proc:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/quickstart/sample_code/ttclasses:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/quickstart/sample_code/ttclasses/xla:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/ttoracle_home/instantclient_11_1:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/ttoracle_home/instantclient_11_1/sdk:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/3rdparty/ant/bin:/usr/kerberos/bin:/bin:/usr/bin:/usr/local/bin:/sbin:/usr/bin/X11:/usr/X11R6/bin:/usr/platform/SUNW,Ultra-2/sbin:/u01/app/oracle/product/11.2.0/db_1:/u01/app/oracle/product/11.2.0/db_1/bin:.
GEN_ADMINDIR=/home/oracle/dba/admin
CONTROLFILE_DIR=/u01/app/oracle/backup/+ASM/controlfile_dir
ETCDIR=/home/oracle/+ASM/dba/etc
GEN_ENVDIR=/home/oracle/dba/env
DATAFILE_DIR=/u01/app/oracle/backup/+ASM/datafile_dir
BACKUPDIR=/u01/app/oracle/backup/+ASM
RESTORE_ARCFILES=/u01/app/oracle/backup/+ASM/restorefile_dir/restore_arcfiles.txt
TMPDIR=/oradata1/tmp
CVS_RSH=ssh
ARCLOG_DIR=/u01/app/oracle/backup/+ASM/arclog_dir
REDOLOG_DIR=/u01/app/oracle/backup/+ASM/redolog_dir
INPUTRC=/etc/inputrc
LOGDIR=/home/oracle/+ASM/dba/log
DATAFILE_LIST=/u01/app/oracle/backup/+ASM/datafile_dir/datafile.list
LS_COLORS=no=00:fi=00:di=00;34:ln=00;36:pi=40;33:so=00;35:bd=40;33;01:cd=40;33;01:or=01;05;37;41:mi=01;05;37;41:ex=00;32:*.cmd=00;32:*.exe=00;32:*.com=00;32:*.btm=00;32:*.bat=00;32:*.sh=00;32:*.csh=00;32:*.tar=00;31:*.tgz=00;31:*.arj=00;31:*.taz=00;31:*.lzh=00;31:*.zip=00;31:*.z=00;31:*.Z=00;31:*.gz=00;31:*.bz2=00;31:*.bz=00;31:*.tz=00;31:*.rpm=00;31:*.cpio=00;31:*.jpg=00;35:*.gif=00;35:*.bmp=00;35:*.xbm=00;35:*.xpm=00;35:*.png=00;35:*.tif=00;35:
PS1=rhes5:($ORACLE_SID)$
G_BROKEN_FILENAMES=1
SHELL=/bin/ksh
PASSFILE=/home/oracle/dba/env/.ora_accounts
LOGNAME=oracle
ORA_NLS10=/u01/app/oracle/product/11.2.0/db_1/nls/data
ORACLE_SID=mydb
APPSDIR=/home/oracle/+ASM/dba/bin
ORACLE_OWNER=oracle
RESTOREFILE_DIR=/u01/app/oracle/backup/+ASM/restorefile_dir
SQLPATH=/home/oracle/dba/bin
TRANDUMPDIR=/tran
RESTORE_SPFILE=/u01/app/oracle/backup/+ASM/restorefile_dir/restore_spfile.txt
RESTORE_DATAFILES=/u01/app/oracle/backup/+ASM/restorefile_dir/restore_datafiles.txt
ENV=/home/oracle/.kshrc
SSH_ASKPASS=/usr/libexec/openssh/gnome-ssh-askpass
SSH_CONNECTION=50.140.197.215 62742 50.140.197.216 22
LESSOPEN=|/usr/bin/lesspipe.sh %s
TERM=xterm
GEN_ETCDIR=/home/oracle/dba/etc
SP_FILE=/u01/app/oracle/product/10.1.0/db_1/dbs/spfile+ASM.ora
ORACLE_BASE=/u01/app/oracle
ASTFEATURES=UNIVERSE - ucb
ADMINDIR=/home/oracle/+ASM/dba/admin
SSH_CLIENT=50.140.197.215 62742 22
TZ=GB
SUPPORT=oracle@linux
ARCHIVE_LOG_LIST=/u01/app/oracle/backup/+ASM/arclog_dir/archive_log.list
USER=oracle
RESTORE_TEMPFILES=/u01/app/oracle/backup/+ASM/restorefile_dir/restore_tempfiles.txt
MAIL=/var/spool/mail/oracle
EXCLUDE=/home/oracle/+ASM/dba/bin/exclude.lst
GEN_LOGDIR=/home/oracle/dba/log
SSH_TTY=/dev/pts/2
RESTORE_INITFILE=/u01/app/oracle/backup/+ASM/restorefile_dir/restore_initfile.txt
HOSTTYPE=i386-linux
VENDOR=intel
OSTYPE=linux
MACHTYPE=i386
SHLVL=1
GROUP=dba
HOST=rhes5
REMOTEHOST=vista
EDITOR=vi
ORA_NLS33=/u01/app/oracle/product/11.2.0/db_1/ocommon/nls/admin/data
ODBCINI=/home/oracle/.odbc.ini
TT=/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/
SHLIB_PATH=/u01/app/oracle/product/11.2.0/db_1/lib:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1//lib
ANT_HOME=/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/3rdparty/ant
CLASSPATH=/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/lib/ttjdbc5.jar:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/lib/orai18n.jar:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/lib/timestenjmsxla.jar:/home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/3rdparty/jms1.1/lib/jms.jar:.
TT_AWT_PLSQL=0
NLS_LANG=AMERICAN_AMERICA
NLS_COMP=ANSI
NLS_SORT=BINARY
NLS_LENGTH_SEMANTICS=BYTE
NLS_NCHAR_CONV_EXCP=FALSE
NLS_CALENDAR=GREGORIAN
NLS_TIME_FORMAT=hh24:mi:ss
NLS_DATE_FORMAT=syyyy-mm-dd hh24:mi:ss
NLS_TIMESTAMP_FORMAT=syyyy-mm-dd hh24:mi:ss.ff9
ORACLE_HOME=
DaemonCWD = /home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/info
DaemonLog = /home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/info/tterrors.log
DaemonOptionsFile = /home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/info/ttendaemon.options
Platform = Linux/x86/32bit
SupportLog = /home/oracle/TimesTen/11.2.1.4.0/TimesTen/ttimdb1/info/ttmesg.log
Uptime = 136177 seconds
Backcompat = no
Group = 'dba'
Daemon pid 8111 port 53384 instance ttimdb1
End of report -
songs cannot be added to ipod "%1$S" because all of it's space has been reserved for data. All my ipods and my ipad come up with this when i connect to itunes on my pc...Why? I also can"t update to newer version of itunes, this error has only been happening since i tried to update itunes (which failed 5 times).
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem -
IN UCXX 7.0 , every day two to three times ucxx agent are getting reserved starte, then we are restaring the CXX services.
As per cisco document, I enable the interruptible option under the palyprompt, but no any success.Hi
To figure out precisely the cause of the issue we will require in MIVR/CAD trace analysis. I will suggest you to open a TAC case in this regard.
Thank you
Anuj -
Just built new images and used the latest agent from May 24,
2010/ZDM7SP1IR4HP4 (Agent v7.0.173.100324) - it appears that this new
agent is not respecting a specified Restore Mask. I'm basing this on the
observation that freshly imaged machines are retaining the previous
computer name as stored in the image-safe data - I use my own routine
for naming that runs during mini-setup, which is why I have a restore
mask in place.
I've confirmed that the proper restore mask is set both in the ziswin
gui and in the registry (HKLM\Novell\ZENworks\ZISWin Do Not Restore
Mask, REG_DWORD). Setting the ziswin mode to "Disable" resolves the
behaviour and naming conforms to my routine. I tested on another machine
and with the Agent in "Restore" mode the history reports the status as
"Successful...restore mask was 0x00000020". This mask is incorrect and
specifies only the "Windows SID" as the data not to restore.
I'll forward this to Novell...curious if anyone else has seen this
behaviour.jd,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
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If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
http://support.novell.com/forums/ -
CCMS agents not collecting relevant data f
Hi,
I am working on product where all components were integrated into one product(like EP, XI, TREX, SCM,livecache,CRM,ECC). Here the database is integrated to Livecache and normal DB(single DB).
The CCMS agents were configured properly where some times it does'nt poll proper data, where we get tech. tickets. We get error saying "Collecting the relevant check data is not possible". I had analysed to my extent, but could'nt resolve. Please clarify.
Regards,
Srinivassome extra info:
: Active Queue Size: 10
: TES disabled
: Starting WorkItemService
: Started WorkItemService
: Starting CheckTargetAliveService
: Started CheckTargetAliveService
: Starting HostStateReportService
: HostStateReportService has been disabled in the configuration!
: Starting PingService
: Started PingService
: Starting Ping Report
: Connecting to VC using endpoint vCenter_Backbone with user name [email protected]
: Connecting to VC using endpoint vCenter_Backbone with user name [email protected]
: Ping Sent Successfully : []
: Ping Report Completed
: Starting Ping Report
: Ping Sent Successfully : []
: Ping Report Completed -
UCCX 7.0 - Agents in reserved state and calls stuck in CSQ
Hello all,
I have got a following issue with our UCCX 7.0 installation - there is a team of agents and some of them intermittently stuck in reserved state for no reason.
I went to real-time reporting and found lot of calls stuck in CSQ, which I believe is related.
Other teams (which uses different IVR scripts) are not having these kind of problem - that led me to conclusion that something may actually be wrong with the scirpt itself. I am going to add "dequeue" step before "Goto VOICEMAIL" under transfer menu for all three options, but not quite sure if that is cause and solution for the problem. Could you guys take a quick look on attached script, I might be missing some part of picture here.
Thank you in advance,
PeterHi
Some things to check first:
1) Agents are not members of pickup groups - this is a common cause of such problems
2) Do the agents all receive calls sometimes? Are they all in the same partition? Verify that the UCCX CTI ports can call all of the agents...
3) Check the release notes : http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/uccx701rn.pdf
There is an 'unsupported actions' section that lists things agents should not do on Page 15 onwards. Pickup is the most problematic of these, but others are very common causes of stuck-in-reserved and stuck calls.... far more common than scripting errors. If in doubt, disable the options (by removing pickup groups from their lines, and assigning a softkey set that doesn't include the listed keys) and see how it goes...
I've had a quick look over your script and see no major cause for concern.
Regards
Aaron
Please rate helpful posts... -
Deployment Agent - mismatch in live data source
We have just started building a store front application, we just need FileAsset deployments (Targeters) for now. No need of Repository Asset deployment. We have setup a Master/Slave configuration for the file asset deployment. Have followed the document for Master/Slave & have layered files accordingly.
However, in the DeploymentAgent component we see mis-match in live data store name of switchable data stores : 'DataSourceB' != 'DataSourceA' error due to which the agents show up in error state in BCC. We even executed prepareSwitch & performSwitch from /atg/epub/file/ConfigFileSystem, but it did not work. Are we missing some configuration here?
JoshuaWe found the problem - it was a bug in the code wherein one of the modules had incorrectly layered Initial.properties, it just had entries as initialServices=
due to which all the other services were ignored (In our case, Publishing agent's initialServices - which starts up the ConfigFileSystem)
However, we are still not able to thoroughly figure out why it worked in lower environments (BCC & Store Front in same network) & not on production like environment(BCC & Store Front in different network). Is it that on a same network - BCC can start off the components(if in same network) in Store Front if they are not already started?
Joshua -
Read-only agent synching to a Data Guard physical standby?
Hi all,
we are trying to use TimesTen 11.2.2.4.1 as a read-only memory cache for an Oracle 11.2.3.0.7 schema on Linus RedHat 6.3, while using Oracle Data Guard to replicate the Oracle instance over geographically remote sites. On each site we would like to have two TT instances synchronizing with the local Oracle 11g instance. This works fine against the master DB, but are the TT agents going to be able to synchronize against physical standby instances?
The problem it seems is that the TT agent uses dedicated structures in the Oracle master instance (related to the cache grid), which are going to be replicated into the standby instances. Is the TT agent able to use the read-only, replicated structures to complete synchronization, or is this approach unworkable? What would be your advise as how to achieve this?
Thanks for your help,
ChrisHi again,
so after testing a little bit it appears that this approach works indeed, at least against a limited number of manual DML operations. What I needed to do on the slave instance to have it working is the following:
1 - Entirely exclude TTADMIN and TIMESTEN schemas from the Data Guard replication:
ALTER DATABASE STOP LOGICAL STANDBY APPLY;
execute dbms_logstdby.skip(stmt => 'SCHEMA_DDL', schema_name => 'TTADMIN', object_name => '%');
execute dbms_logstdby.skip(stmt => 'SCHEMA_DDL', schema_name => 'TIMESTEN', object_name => '%');
execute dbms_logstdby.skip(stmt => 'DML', schema_name => 'TTADMIN', object_name => '%');
execute dbms_logstdby.skip(stmt => 'DML', schema_name => 'TIMESTEN', object_name => '%');
ALTER DATABASE START LOGICAL STANDBY APPLY IMMEDIATE;
2 - Erase both schemas from the local instance:
DROP USER TTADMIN CASCADE;
DROP USER TIMESTEN CASCADE;
CREATE USER TTADMIN etc
3 - Temporarily disable the database guard while creating the local ttCache structures, as the scripts seem to need to set a table-level lock on the source table:
ALTER DATABASE GUARD NONE;
ttIsql> CREATE READONLY CACHE GROUP etc
ALTER DATABASE GUARD STANDBY;
4 - Unset the "Fire_Once_Only" property for the local TTADMIN triggers:
execute dbms_ddl.set_trigger_firing_property(trig_owner=> 'TTADMIN', trig_name=> 'TT_06_70560_T', fire_once => FALSE);
At that point the cache seems to replicate properly in the most simple cases. I will try to test with some substantial load and against DG failovers to see how this behaves.
Regards,
Chris -
Log table for reservation deletion date and by
Dear ABAP'ers
Can anybody share where to find reservation deletion log include when, and by whom.
I try to search it on CDHDR but it doesn't come up. I try to put reservation number in each "Change Doc Object", "Object Value", "Document Number" field, but it doesn't work.
Any advice?
Thank you
Regards
HadiHi,
have u tries tcode SM12 for log entries, just specify the object name and shall get all the details...
if still the issue is unsolved, pls let me know!!!!
thanks
ravi -
Cisco Agent Desktop stuck in Reserved
Hi guys...
we have a UCCE 7.5.7 with CAD 7.5.8... what we have found is that when there is a large volume of inbound calls the CAD gets stuck in Reserved state for 30 seconds before it gets a call...
Investigating this i came accross a reference that this happens when an Agent is reserved for an inbound call but the customer hangs-up at that very moment the agent was reserved...
now... 30 seconds is quite a long time for an agent to be Reserved without doing any work... is it possible to change this behaviour and maybe cut the timer down to 5 seconds which would be acceptable...
thnxI would use your lab system and try the registry setting RouteRequestTimeout (default is 30000 so probably msecs).
\ICM\\PGn[A,B]\PG\CurrentVersion\PIMS\pimN\EAGENT\Data\Config
I don't know if this is correct, of course. But it looks tantalizing
Regards,
Geoff -
UCCE 7.2 Agent state Stucks in Reserved
Dear Networkers,
We have a deployed UCCE 7.2(7) solution with the following components :
- 2 Roggers (IP 10.10.11 & 10.10.10.11)
- 1 DAW
- 2 Generic PGs with co-resident CAD 7.2(1)and Outbound Dialers (IP 10.10.10.13 & 10.10.10.14)
- 2 CVP Call and VXML Servers Version 4.1 (IP 10.10.10.6 & 10.10.10.7)
- 1 CallManager Cluster Version 6.1(4)SU2 with 1 Publisher (IP 10.10.10.35) and 1 Subscriber (IP 10.10.10.36)
- 1 Gatekeeper : 10.10.10.250 and a Voice Gateway (10.10.10.240)
I have a very simple ICM script with step start and transfer to Skill Group. The script Called Number is 3000. The agents' DNs is 1XXX
When I call the DN 3000 from a Cisco IP Phone I am transferred to an agent (with CIPC DN 1000). When trying to call from a Phone connected on an FXS port on my Gateway, I have the agent in reserved mode but the call is not transferred to the agent !
from the call router (IP 10.10.10.6) console i can see the following traces:
22:07:07 Trace: 00000065: CALLFLOW: New call: From IP address=10.10.10.240 ANI= To DNIS=3000, stackID=91b39fc : DNIS = 3000 : CID = 2CF3C355-37E411E1-82
22:07:07 Trace: 00000065: CALLFLOW: Call successfully established (fast start) : DNIS = 3000 : CID = 2CF3C355-37E411E1-8206EF1A-3E1A60A8
22:07:07 Trace: 00000065: CALLFLOW: Initiating IP transfer to 1000 : DNIS = 3000 : CID = 2CF3C355-37E411E1-8206EF1A-3E1A60A8
22:07:07 Trace: 00000066: CALLFLOW: IP transfer in progress to 10.10.10.35 : DNIS = 1000 : GUID = BC9EE312-9097021F-07882146-07345DD3 : CID = 2CF3C355-3
22:07:12 Trace: 00000066: ERROR: IP Transfer - Destination endpoint at IP Address 10.10.10.35 refused connection for phone number 1000 with reason code
1F-07882146-07345DD3 : CID = 2CF3C355-37E411E1-8206EF1A-3E1A60A8
22:07:12 Trace: 00000066: INFO: Attempting call to an alternate Endpoint IP Address: 10.10.10.36 , Destination = 1000 : DNIS = 1000 : GUID = BC9EE312-9
1E1-8206EF1A-3E1A60A8
22:07:12 Trace: 00000066: CALLFLOW: IP transfer in progress to 10.10.10.36 : DNIS = 1000 : GUID = 29321A3E-9197021F-07882146-07345DD3 : CID = 2CF3C355-3
22:07:12 Trace: 00000066: ERROR: IP Transfer - Destination endpoint at IP Address 10.10.10.36 refused connection for phone number 1000 with reason code
1F-07882146-07345DD3 : CID = 2CF3C355-37E411E1-8206EF1A-3E1A60A8
22:07:12 Trace: 00000066: CALLFLOW: Call ended : DNIS = 1000 : GUID = 29321A3E-9197021F-07882146-07345DD3 : CID = 2CF3C355-37E411E1-8206EF1A-3E1A60A8
22:07:12 Trace: 00000065: CALLFLOW: Call successfully established (slow start) : DNIS = 3000 : CID = 2CF3C355-37E411E1-8206EF1A-3E1A60A8
22:07:12 Trace: 00000065: CALLFLOW: Disconnected forcefully : DNIS = 3000 : CID = 2CF3C355-37E411E1-8206EF1A-3E1A60A8
22:07:12 Trace: 00000065: CALLFLOW: Call ended : DNIS = 3000 : CID = 2CF3C355-37E411E1-8206EF1A-3E1A60A8
Can you please help?
Thank you in advance.Which model of ipcc you are running ?
Incase yours is UCCE 7.x platform ... issue seems to be known bit their is no complete fix yet for this BUG !
You may verify NIC settings on private & visual in system & gateway PG (both shld be same)
A
s a workaround you may install MS patch KB978413 on affected system PG servers .
Let me know your findings once you are done ...
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