Agent in Reserve, no data

IPCC 8.5 
CUCM 8.5
Created an HTTP triggered script, it calls a number out of a database, plays a message and offers menu options.  One of them being to talk to a live operator.  I'm queuing the call, but when the agent answers, they are stuck in reserve on their agents and no call data goes over.  Can someone please show me an example of how they would queue a person called from a place called statement?

Hi
Can you post up the script?
This sounds similar to doign a 'callback' setup. That only works when you have seperate scripts/apps for the script that queues the call to the agent, and the seperate script that generates a call to that queue script.
In your case - you'd have the HTTP triggered script that calls the 'queue' script. The two should also have seperate CCGs assigned.
Aaron

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