Agent inbox not filled with Responsible Agent value

Hi,
We have set up a rule in ERMS to route the email related to a case to the person responsible for the case.
Rule is getting executed sucessfully, however the responsible agent value in not getting filled in the Agent Inbox.
We have created a new service for this.
I saw note# 1143079 for a similar issue but for responsibile group.
Will the same work for responsible agent as well?? Will moving our new service above UT_WORKITEMTEXT do the trick?
Can anyone help me to fix this issue?
Thanks and Regards,
Mohit

Any help please?
Regards,
Mohit

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