Agent installation stuck on initial stage

The agent never get installed successfully. It is on initial status forever during installation. After reboot, the agent service does not start. Anyone see this
problem.

On 04/05/2010 16:26, Donald Wu wrote:
> On 12/04/2010 15:56, jblackett wrote:
>>
>> Can you provide any more info? What platform are you installing the
>> agent on? We have seen a problem where the SETUP.EXE for the ZESM
>> components of the agent hang on an XP install. We are investigating the
>> cause. We have also seen the same on devices that have unsupported
>> Windows 7 device drivers. If you can provide some more info I'll see
>> what we can figure out.
>>
>> Jason
>>
>>
> It is XP SP3, installer 3.01.4001.5512. I de-select endpoint security,
> imaging, remote control installation on zcc agent setting, but it has
> not effect.
>
> I then upgrade the installer to 4.5.6001.22159, but it does not fix it.
>
> The installer package is full standalone with .net.
>
> Donald
More information:
It also has Zenworks 7 agent installed. I did a further test as below
1. upgrade installer to 4.5.6001.22159
2. install zcm11 agent, it is on initial stage forever.
3. re-boot the machine. zenworks agent service did not start, but
Novell application launch service(a zenworks 7 service I think) did.
However the Novell Application Launch service entry has been removed
(I think it is done by zcm agent after reboot, but the service has
already started)
4. manual start the zcm zenworks agent service, it works fine.
5. re-boot again, agent service start automatically.
Does anyone know how to log the installation process?
Donald

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