Agent license for IPCC Express Premium 4.0(3)

Hello experts!
We're currently running IPCC Express Premium 4.0(3) in our environment (I know it's kind of old and we're thinking for a migration soon) but meanwhile, I've been asked to add 4 more agent licenses to our IPCC server to bring 4 more agents on board in the queue. When I contacted one of Cisco partners to buy a few, I was told that since this version is no longer under support, Cisco does not sell anymore licenses as well! I was wondering is there really NO way to purchase a few license more from anywhere (including used market, internet)? any idea/suggestion to least get this worked for now and then think about upgrade later?
Thank,

we've recently (Jan 2011) been successfully able to order enhanced licences for a client who was running IPCC 4.0(1) and they were converted to a licence file through the usual channels and applied to their server.
If you get your partner to use the dynamic configuration tool and rather than search (which will not yield any results) directly input the top level SKU IPCX-4.X-ADDON-PRE you may find they are able to order some licences. I can't guarantee this will still work and you may find that the order is cancelled at some point during the process.
You really should be considering upgrading (not least because you are only 6 weeks away from having a completley obsolete software release on an unsupported operating system and will be totally exposed) there are some very agressive discounts from Cisco for Comms Manager and Unity at the moment (which you will have to upgrade as well) which really make it worthwhile.
also be wary of the behaviour of your server post upgrade as version 4 installations which have been static for a long time don't seem to like being messed around with

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Hey Paul,
You should try moving this discussion over to the
Contact Center sub forum as there are tons of great people
over there that can probably help you out here
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center?view=discussions
Cheers!
Rob
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we've recently (Jan 2011) been successfully able to order enhanced licences for a client who was running IPCC 4.0(1) and they were converted to a licence file through the usual channels and applied to their server.
If you get your partner to use the dynamic configuration tool and rather than search (which will not yield any results) directly input the top level SKU IPCX-4.X-ADDON-PRE you may find they are able to order some licences. I can't guarantee this will still work and you may find that the order is cancelled at some point during the process.
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Hi Ahmed,
A quick look @ Cisco site can help you in similar cases. Well, you can look for a BoM(Bill of Material) document which clearly specifies the H/w and s/w requirements and various compatibility options.
I'm attaching a link for you below. Good luck.
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Michael,
thanks for your prompt reply!
I tried to test the voice monitoring with a supervisors desktop.
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Joachim

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When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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Agent license for IPCC Express Premium 4.0(3)

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