Agent logged out suddenly, reason code:50003

Hi,
We have icm 8.0(3) and cad 8.
Sometimes, an agent (each time a different one) is logged out suddenly and he get the reason code: 50003
Please find attached a logout status report that is showing the agent using extension “7459” has been logged out at 13:48:50 and reason code “50003”
I am attaching the CM-pim, opc and ctios logs as well
did anyone have been faced by a simalar issue?
Thanks in advance
Georges

Reason code 50003 says
50003 - Device Failure log out. Call Manager reported that the device is out of service.
From the below trace you can see that PIM has recieved an outofservice event from jgw and we dont have jgw logs but jgw is simply passing the events it received from callmanager.
    Line 9: 13:44:46:595 PG1B-pim1 Trace: RecvAddressOutOfService: Couldn't find client stack for device target device string 800
    Line 12: 13:44:47:939 PG1B-pim1 Trace: RecvAddressOutOfService: Couldn't find client stack for device target device string 7459
    Line 18: 13:46:12:784 PG1B-pim1 Trace: RecvAddressOutOfService: Couldn't find client stack for device target device string 800
    Line 19: 13:46:20:065 PG1B-pim1 Trace: RecvAddressOutOfService: Couldn't find client stack for device target device string 7459
    Line 43: 13:48:51:021 PG1B-pim1 Trace: RecvAddressOutOfService: Couldn't find client stack for device target device string 800
so you need to investigate why callmanager is reporting out of service event for these phones, if you are using extension mobility and when the user logs out you could see similar messages in the jgw/pim logs
From the PG side you could
-check  the connectivity with callmanager,
- check the switch port setting are as per BOM (auto/auto if using gigi interfaces)
- check that the TCP chimney has been disabled on the PG
https://supportforums.cisco.com/docs/DOC-9222
- check PG eventvwr logs to see if you get any clues
If it doesnt help, collect the callmanager SDI/SDL and CTIManager SDI/SDL logs at Detailed level and open a TAC case with CUCM team to investigate why phones are reported as outof service to PG
Thanks,
Shirish

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    Message was edited by: chacha22

    I had the same problem while trying to save data in eBook Studio which is a PPC app requiring rosetta. It has been working fine and I have used it to create 4 other books on the same day a few weeks ago. Today, however, upon saving a book, I got logged out of 10.6 - losing my data and killing all my open applications.
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    Identifier: WindowServer
    Version: ??? (???)
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    0 ...ple.CoreServices.CarbonCore 0x00007fff811d52a6 UCKeyTranslate + 464
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    14 com.apple.CoreGraphics 0x00007fff823173ea CGXServerLoop + 139
    15 com.apple.CoreGraphics 0x00007fff822e2bd6 CGXGetRootAdminCredentials + 0
    16 WindowServer 0x0000000100000f29 main + 9
    17 WindowServer 0x0000000100000f18 start + 52
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x00007fff88178c7e kevent + 10
    1 libSystem.B.dylib 0x00007fff8817ab55 dispatch_mgrinvoke + 154
    2 libSystem.B.dylib 0x00007fff8817a824 dispatch_queueinvoke + 185
    3 libSystem.B.dylib 0x00007fff8817a34e dispatch_workerthread2 + 244
    4 libSystem.B.dylib 0x00007fff88179c80 pthreadwqthread + 353
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    0 libSystem.B.dylib 0x00007fff8815fefa machmsgtrap + 10
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    3 com.apple.CoreFoundation 0x00007fff8736b03f CFRunLoopRunSpecific + 575
    4 com.apple.CoreFoundation 0x00007fff8736adc6 CFRunLoopRun + 70
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    1 libSystem.B.dylib 0x00007fff8816056d mach_msg + 59
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    0x100000000 - 0x100000fff WindowServer ??? (???) <5607962C-ED2B-5F52-8E3B-042562061DED> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGraphic s.framework/Resources/WindowServer
    0x100583000 - 0x100599ff7 com.apple.GeForceGA 1.6.0 (6.0.0) <D47CBB9E-3596-BC0B-650E-180DBC85F446> /System/Library/Extensions/GeForceGA.plugin/Contents/MacOS/GeForceGA
    0x123000000 - 0x12318bff7 GLEngine ??? (???) <3E2DEFB1-190A-FBAD-C48F-E90B45EED8A4> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x1231bb000 - 0x123578fe7 libclh.dylib ??? (???) <1D7BEF47-D684-E6C0-7343-52B58440A3DD> /System/Library/Extensions/GeForce8xxxGLDriver.bundle/Contents/MacOS/libclh.dyl ib
    0x200000000 - 0x200466ff7 com.apple.GeForce8xxxGLDriver 1.6.0 (6.0.0) <DB083478-44E2-AFDF-9AC8-DFF3B98E5545> /System/Library/Extensions/GeForce8xxxGLDriver.bundle/Contents/MacOS/GeForce8xx xGLDriver
    0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B633F790-4DDB-53CD-7ACF-2A3682BCEA9F> /usr/lib/dyld
    0x7fff80003000 - 0x7fff80008fff libGIF.dylib ??? (???) <0C112067-95FE-B9BC-C70C-64A46A277F34> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x7fff80009000 - 0x7fff8000fff7 IOSurface ??? (???) <8E0EE904-59D1-9AA0-CE55-B1777F4BAEC1> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x7fff80243000 - 0x7fff8028dff7 com.apple.Metadata 10.6.0 (507.1) <AA0DF8E0-9B5B-2377-9B20-884919E28994> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x7fff802d3000 - 0x7fff803eafef libxml2.2.dylib ??? (???) <6D4C196C-B061-CBCD-AAFD-A21736A8425C> /usr/lib/libxml2.2.dylib
    0x7fff803eb000 - 0x7fff803ebff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x7fff803fa000 - 0x7fff8041eff7 com.apple.CoreVideo 1.6.0 (43.0) <FF5F0EEF-56BE-24DD-C8FA-CB41F126E6A8> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x7fff8041f000 - 0x7fff80420ff7 com.apple.TrustEvaluationAgent 1.0 (1) <4B6B7853-EDAC-08B7-3324-CA9A3802FAE2> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    0x7fff805fd000 - 0x7fff806d7ff7 com.apple.vImage 4.0 (4.0) <354F34BF-B221-A3C9-2CA7-9BE5E14AD5AD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x7fff811a3000 - 0x7fff814d5fef com.apple.CoreServices.CarbonCore 859.1 (859.1) <5712C4C1-B18B-88EE-221F-DA04A8EDA029> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x7fff814d6000 - 0x7fff814daff7 libmathCommon.A.dylib ??? (???) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
    0x7fff814db000 - 0x7fff8158afef edu.mit.Kerberos 6.5.8 (6.5.8) <A9C16B72-A1F8-3DDE-7772-E7635774CA6E> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x7fff815c9000 - 0x7fff81625fff libGLU.dylib ??? (???) <AA2D37B3-8B7C-6772-F8BA-7364284C55FE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x7fff81628000 - 0x7fff8163dfff com.apple.LangAnalysis 1.6.5 (1.6.5) <D4956302-5A2D-2AFD-C143-6287F1313196> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x7fff8163e000 - 0x7fff8163eff7 com.apple.Accelerate 1.5 (Accelerate 1.5) <E517A811-E0E6-89D0-F397-66122C7A25A4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x7fff8163f000 - 0x7fff81655fef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
    0x7fff81843000 - 0x7fff81ac7fff com.apple.security 6.0 (36910) <F7431448-BC2E-835D-E7A2-E47E0A5CB984> /System/Library/Frameworks/Security.framework/Versions/A/Security
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    VERSION INFO: Environment: Platform .
    VERSION INFO: Environment: Working Dir: .
    VERSION INFO: Environment: User Dir: .
    VERSION INFO: Environment: Hostname .
    VERSION INFO: Environment: Timezone , DST Zone .
    VERSION INFO: Environment: Current time <2012-02-03 15:53:31.863>.
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    VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.54> Pri Build <> Special Build < >.
    VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
    2012-02-03 15:53:32:081 INFO STD0000 Starting preference change event dispatch thread.
    2012-02-03 15:53:32:097 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-03 15:53:32:721 INFO LC0000 Connected to Calabrio LDAP server on .
    2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-03 15:53:33:688 INFO DAGT0000 Get Update Flag from LDAP successfully.
    2012-02-03 15:53:33:719 INFO SPUD0000 Successfully launched update from .
    VERSION INFO: Environment: Platform .
    VERSION INFO: Environment: Working Dir: .
    VERSION INFO: Environment: User Dir: .
    VERSION INFO: Environment: Hostname .
    VERSION INFO: Environment: Timezone , DST Zone .
    VERSION INFO: Environment: Current time <2012-02-06 14:25:58.318>.
    VERSION INFO: Debug threshold .
    VERSION INFO: Max file size <3000000>.
    VERSION INFO: Max file count <1>.
    VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
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    VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.
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    VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.
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    VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.
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    VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
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    VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
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    VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
    VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
    VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
    VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
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    VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
    VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
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    VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
    VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.
    VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
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    VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
    VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.
    VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
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    2012-02-06 14:25:58:779 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
    2012-02-06 14:25:58:822 INFO STD0000 Starting preference change event dispatch thread.
    2012-02-06 14:25:58:832 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:00:478 INFO DAGT0000 Get Update Flag from LDAP successfully.
    2012-02-06 14:26:01:058 INFO SPUD0000 Successfully launched update from .
    2012-02-06 14:26:01:400 INFO VOIP4020 Created the LDAP recovery thread.
    2012-02-06 14:26:01:418 INFO Agent ACM0325  Load the agent profile
    2012-02-06 14:26:23:334 INFO DAGT0000 Verify agent license.
    2012-02-06 14:26:23:765 INFO DAGT0000 Load the agent configuration.
    2012-02-06 14:26:23:796 INFO Agent CC1038 Package type is: Premium Version
    2012-02-06 14:26:25:470 INFO DAGT1020 Login to telephony server.
    2012-02-06 14:26:25:590 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
    2012-02-06 14:26:28:896 INFO DAGT0000 Login to chat server.
    2012-02-06 14:26:28:897 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:28:898 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:28:899 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:29:398 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:29:479 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f2fe3150000114f000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
    2012-02-06 14:26:29:491 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-06 14:26:29:491 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-06 14:26:29:599 INFO DAGT0000 Login to RASCAL server.
    2012-02-06 14:26:29:654 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-06 14:26:30:083 INFO DAGT0000 Login to enterprise server.
    2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-06 14:26:30:108 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-06 14:26:30:208 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:30:211 INFO DAGT1021 Login to Desktop Monitoring.
    2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:30:212 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
    2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-06 14:26:30:231 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-06 14:26:30:250 INFO LRM4000 SLRMMgr object created.
    2012-02-06 14:26:30:250 INFO LRM4003 SLRMMgr object initialized.
    2012-02-06 14:26:30:250 INFO LRM4008 LRM thread starting.
    2012-02-06 14:26:30:250 INFO LRM4004 LRM interface has become available.
    2012-02-06 14:26:30:251 INFO LRM4006 Reacquire thread starting.
    2012-02-06 14:26:30:366 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
    2012-02-06 14:26:30:366 INFO VOIP4002 The Corba listening process has been successfully started.
    2012-02-06 14:26:30:367 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
    2012-02-06 14:26:30:368 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-06 14:26:31:063 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
    2012-02-06 16:12:37:861 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-06 17:56:54:460 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
    2012-02-06 17:56:55:644 ERROR DAGT3051 Chat DropUser failed.
    2012-02-06 17:56:55:645 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
    2012-02-06 17:56:55:645 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
    VERSION INFO: Environment: Platform .
    VERSION INFO: Environment: Working Dir: .
    VERSION INFO: Environment: User Dir: .
    VERSION INFO: Environment: Hostname .
    VERSION INFO: Environment: Timezone , DST Zone .
    VERSION INFO: Environment: Current time <2012-02-07 09:36:27.341>.
    VERSION INFO: Debug threshold .
    VERSION INFO: Max file size <3000000>.
    VERSION INFO: Max file count <1>.
    VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.
    VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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    VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
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    VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
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    VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
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    VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
    VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
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    VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
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    VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
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    2012-02-07 09:36:29:729 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:747 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
    2012-02-07 09:36:29:814 INFO STD0000 Starting preference change event dispatch thread.
    2012-02-07 09:36:29:824 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:31:399 INFO DAGT0000 Get Update Flag from LDAP successfully.
    2012-02-07 09:36:32:086 INFO SPUD0000 Successfully launched update from .
    2012-02-07 09:36:32:773 INFO VOIP4020 Created the LDAP recovery thread.
    2012-02-07 09:36:32:796 INFO Agent ACM0325  Load the agent profile
    2012-02-07 09:36:39:117 INFO DAGT0000 Verify agent license.
    2012-02-07 09:36:39:540 INFO DAGT0000 Load the agent configuration.
    2012-02-07 09:36:39:565 INFO Agent CC1038 Package type is: Premium Version
    2012-02-07 09:36:41:110 INFO DAGT1020 Login to telephony server.
    2012-02-07 09:36:41:227 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
    2012-02-07 09:36:44:432 INFO DAGT0000 Login to chat server.
    2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:870 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:44:927 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f30f0ac000015bb000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
    2012-02-07 09:36:44:929 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-07 09:36:44:929 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 09:36:45:034 INFO DAGT0000 Login to RASCAL server.
    2012-02-07 09:36:45:177 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 09:36:45:705 INFO DAGT0000 Login to enterprise server.
    2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 09:36:45:746 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 09:36:45:789 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:851 INFO DAGT1021 Login to Desktop Monitoring.
    2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
    2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:45:852 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
    2012-02-07 09:36:45:856 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 09:36:45:891 INFO LRM4000 SLRMMgr object created.
    2012-02-07 09:36:45:891 INFO LRM4003 SLRMMgr object initialized.
    2012-02-07 09:36:45:891 INFO LRM4008 LRM thread starting.
    2012-02-07 09:36:45:891 INFO LRM4004 LRM interface has become available.
    2012-02-07 09:36:45:891 INFO LRM4006 Reacquire thread starting.
    2012-02-07 09:36:45:997 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
    2012-02-07 09:36:45:997 INFO VOIP4002 The Corba listening process has been successfully started.
    2012-02-07 09:36:45:999 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
    2012-02-07 09:36:45:999 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
    2012-02-07 09:36:46:729 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
    2012-02-07 09:39:55:350 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 09:39:55:354 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:40:57:129 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:40:57:133 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:52:56:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 12:52:56:411 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
    2012-02-07 13:41:56:617 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).
    2012-02-07 13:41:57:298 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).
    2012-02-07 13:41:57:299 INFO LRM4005 LRM interface has become unavailable.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 13:41:57:299 WARN DAGT2048 LRM Inactive Message received.
    2012-02-07 13:41:57:300 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).
    2012-02-07 13:41:58:629 INFO DAGT0000 LDAP auto-recovery message received.
    2012-02-07 13:41:58:629 INFO VOIP4004 The LDAP connection has gone down.
    2012-02-07 13:41:58:632 INFO DAGT0000 LDAP auto-recovery message received.
    2012-02-07 13:41:58:632 INFO VOIP4003 The LDAP connection has come up.
    2012-02-07 13:42:01:839 INFO LRM4004 LRM interface has become available.
    2012-02-07 13:42:01:979 INFO DAGT0000 Verify agent license.
    2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise auto-recovery message received.
    2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
    2012-02-07 13:42:02:291 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR FCCC2005 Network communication error (COMM_FAILURE).
    2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:806 ERROR DAGT3062 Chat SetAgentAcdState failed.
    2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:821 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
    2012-02-07 13:42:02:821 INFO DAGT0000 Call Chat auto-recovery message received.
    2012-02-07 13:42:02:946 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
    2012-02-07 13:42:13:293 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
    2012-02-07 14:05:01:184 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
    2012-02-07 14:05:01:184 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
    VERSION INFO: Environment: Platform .
    VERSION INFO: Environment: Working Dir: .
    VERSION INFO: Environment: User Dir: .
    VERSION INFO: Environment: Hostname .
    VERSION INFO: Environment: Timezone , DST Zone .
    VERSION INFO: Environment: Current time <2012-02-07 14:05:02.839>.
    VERSION INFO: Debug threshold .
    VERSION INFO: Max file size <3000000>.
    VERSION INFO: Max file count <1>.
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    VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
    VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
    VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
    VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

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