Agent Login Not Found on CAD 8.0.1a

I have one customer who is having lot issues with CAD client . When ever Agents try to login on CAD client it displays the following error
Agent ID not found , sometimes it works after two three tries or we run Manual Synch from CAD Admin to fix the issue ( although it also displays error " Error Occured due to one of the service failed to Launch") . Or as a last resort we recycle CTIOS/CAD server machines.
Please advise .
ICM 8.0
CTIOS 8.0
CAD 8.0.1a
Regards

Hi Sara,
1. Could you please brief us on the exact versions of CUCM and UCCX being used here.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Please verify if you have the compatiable version of CUCM.
2. And also referring to the below guide,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/reference/guide/cad85ccxecd.pdf
DESK3113 Text: Unknown exception while releasing the
license(s)
Type: Error
Add’l Info: LRM is not running
Action: check if the server is running
Hope this helps,
Anand
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