Agent Reassignment Issue

I am attempting to re-assign agents to a new MS in a SCOM 2012 R2 management group. The server they are currently assigned to is unavailable, so I am getting no monitoring data (agents are grey). When I perform either of the two methods below
to re-assign the MS, the agents immediately, upon service restart, revert to the old MS server.
1. Using the Microsoft Monitoring Agent applet in Control Panel, I remove the old Management Server and add a new management sever (in the same MG). Upon clicking Apply, the agent restarts - on completion of the restart the applet changes the MS name
from new to old.
2. Stop the agent service and modify the MOM agent registry keys to reflect the new MS name. The keys immediately revert to the old MS once the service is started again.
If I uninstall and resinstall, everything is fine but I lose all historical data.
Can someone help with this?
Thanks!
Jeff

I have tried that, but there is no communication from the old management server to the agent to be reassigned - agent state is grey. AND it is a manually installed agent, so there is not way I can see to change to another management server in the GUI.
There has to be away to point a manually installed agent to a new MS server?

Similar Messages

Agent determination issue with no error, cant use SWPR?

Hello gurus.
We currently have 81 invoices that have workflow status "in process". However, the last line of this status is "agent determination issue". I've assigned the appropriate user in PFOM and i want to restart the workflow item, but i cannot use SWPR.
Normally it should be in error and you can use SWPR, and that fixes everything- however why is the workflow still "in process" and not in error? and how can i complete the workflow item now that the agent has been assigned? do i just create a new workflow using SWUE and delete the old one? Many thanks.

Hi,
OK then try like this , as you said you do not have authorizations to SWI1_RULE right so do teh below steps,
1. Execute SE37 and execute the fucntion module ALINK_CALL_TRANSACTION.
2. Now mention the txn name as SWI1_RULE.
3. Now you should be able to see teh initial screen of the txn.
4. Now enter teh workitem ID which is in ready state not the top workitem ID, the workitem for which the agent is not assigned. Click F8.
5. Now choose that workitem ID and click CTRL + SHIFT + F11.
it should re evalutae the agents, if this is also not determing then make a note of the RULE ID from activity step and open the txn by using the above function module and try to simulate the rule or please let us know what is the rule type.
Regards
Pavan

SCOM Agent installation Issue

Dear all,
We have SCOM 2012 r2 , when we install agent through discovery . We got the below error
The Operations Manager Server cannot process the install/uninstall request for computer xxxxx due to failure of operating system version verification.
Operation: Agent Install
Install account: XXXXX
Error Code: 80070035
Error Description: The network path was not found.
Any idea what would be the issue here ?
Gone through some forum , but no luck
http://www.scapaot.de/blog/?p=291
Thanks,
74KMS

Hi
Kevin Holman has a great blog on troubleshooting agent install issues here:
http://blogs.technet.com/b/kevinholman/archive/2009/01/27/console-based-agent-deployment-troubleshooting-table.aspx
The error you state has "Manual Agent Install" as the "fix".
Could you confirm:
1. The agent is in the same domain as the SCOM Management Server?
2. Can you do an NSLookup from the Management Server to the agent FQDN?
3. If you try and install the agent manually, do you get an error or does it complete?
Cheers
Graham

Custom clearing agent payment issue

Dear experts
Purchase order was created and the material was received on port (imports).
custom clearing agent has cleared the goods.
now custom clearing agent needs his charges.
the inv from vendor with reference to PO is not received.
any solution to settle the custom clearing agent payments.
till the inv. from vendor not received custom agent payment is is pending.
what should be done to resolve this issue.

Hi,
Copy one of your freight condition types and create a new condition type as custom clearing charges, please ensure that condition category is Delivery charges (B). In calculation schema enter this condition type at the appropriate position. Now when creating the PO, enter this condition type put the value, then select this condition type and go to details, here you will have a field to enter the vendor code, there key in the vendor code of custom clearing agent.
Now in MIRO enter PO no. and choose layout for Planned delivery cost, you can now enter the value for your agent and pay him.
Note: Please use this to pay only for service charge for the agent, for payment of custom duty you should use the condition type for custom duty and key in the vendor code for the customs clearing office there so that its easy to differentiate between custom duty and the service charges charged by clearing agent.
Regards
Chandra Shekhar

Agent determination issue

Hello Experts,
We have developed one custom workflow a year back and last two months we are seeing the issue with Agent Determination randomly. We created a position with 3 users and assigned the Position to the Agent Assignment. Some times the work item sent to other users other than 3 users assigned to the position. We are not able to trace it, why it's behaving like this. Any help would be appreciated.
with best regards
K. Mohan Reddy

If this happens randomely then we can only assume
Please check the wflow log from SWIA whether someone has forwarded the workitem?
There can be also change in Position assignment, Substitute getting maintained.
Also check whether the users are maintained in the Task level if it is General forwarding Not allowed task from the task attribute.
Thanks
Arghadip

RHEL4U4 EM64T Grid Control agent install issue

I've installed a 2 node Oracle 10G R2 RAC on RHEL4 U4 EM64T and it is working fine on Dell PE2850 servers. But I couldn't get the grid control agent installed on these RHEL4U4 EM64T PE2850 servers. The OMS server is running 32 bit Oracle 10g R2 on RHEL4. The issue is with the OMA (agent) install on EM64T and I've tried several different options (local install and push from the OMS server). I end up with the following error. Any feedback is appreciated. Thanks.
Raj
<<installActions2006-12-07_11-22-39AM.log>>
This is error we got from both the install on the local node and tried a push from the OMS server as well.
INFO: Start output from spawned process:
INFO: ----------------------------------
INFO:
INFO: /opt/oracle/product/10.2.0/agent10g/bin/genclntsh
INFO: /usr/bin/ld: skipping incompatible /opt/oracle/product/10.2.0/agent10g/lib/libxml10.a when searching for -lxml10
/usr/bin/ld: cannot find -lxml10
INFO: collect2: ld returned 1 exit status
INFO: genclntsh: Failed to link libclntsh.so.10.1
INFO: make: *** [client_sharedlib] Error 1
INFO: End output from spawned process.
INFO: ----------------------------------
INFO: Exception thrown from action: make
Exception Name: MakefileException
Exception String: Error in invoking target 'client_sharedlib' of makefile '/opt/oracle/product/10.2.0/agent10g/network/lib/ins_net_client.mk'. See '/opt/oracle/oraInventory/logs/installActions2006-12-07_11-22-39AM.log' for details.
Exception Severity: 1

Hi,
Did you run cvu to check if all OS Patches are installed ??
Best Regards,
Paulo.

Agent Installation Issue

Hi guys . While installing the agent on an asset Solaris system:
root@system: /var/tmp/OC $ /opt/SUNWxvmoc/bin/agentadm configure -u root -p /var/tmp/OC/mypasswd -x 172.21.16.65
agentadm: Version 12.1.2.2161 launched with args: configure -u root -p /var/tmp/OC/mypasswd -x 172.21.16.65
Validating step : workarounds configure -u root -p /var/tmp/OC/mypasswd -x 172.21.16.65
Validating step : db configure -u root -p /var/tmp/OC/mypasswd -x 172.21.16.65
/var/run/cacao/instances/scn-agent/run/*.pid: No such file or directory
Validating step : sc_console configure -u root -p /var/tmp/OC/mypasswd -x 172.21.16.65
verified sc_console command is OK
Validating step : setup_hmp configure -u root -p /var/tmp/OC/mypasswd
Validating step : scn_agent configure
scn_agent Common Agent Container environment is OK
Validating step : setup_net configure
skipping setup_net step for zone VC.
Validating step : uce_agent configure
Validating step : config_sysconfig configure
Validating step : final configure
End of validation
executing step : workarounds
workaround configuration done.
executing step : db
/var/run/cacao/instances/scn-agent/run/*.pid: No such file or directory
configuring db
INFO: hd_domain_vc_agent_db.sh decrypted the password.
Java DB creation and initialization for Domain Model successful
configuring jobs db
INFO: hd_jobs_vc_agent_db.sh decrypted the password.
Java DB creation and initialization for job manager successful
INFO: db decrypted the password.
executing step : sc_console
verified sc_console command is OK
Configuring sc_console
*checking existing sc_console connections
doing sc-console registration
Jan 22, 2013 12:29:32 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection timed out
Jan 22, 2013 12:29:32 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jan 22, 2013 12:32:43 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection timed out
Jan 22, 2013 12:32:43 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jan 22, 2013 12:35:54 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection timed out
Jan 22, 2013 12:35:54 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
CE: java.net.ConnectException: Connection timed out
Code: 10
ERROR: Connection refused.
sc-console registration failed on [10].
sc-console : Unknown error. *
It does not seem to be connecting . What seems to be the issue here and how can I resolve it ?

Hi,
it looks like the network error I had in the past. Doe haave a firewall between Client and Proxy ?
Is your client connected to more than one network ? If so it can be helpful to use the -a option.
I would check firewall andd routing.
Kind regards
tunix2k

Agent running issue

Hi All
I need a clarification on Agent. May be a stupid question !!!
My Question is ,i am working in a dev environment. Now i want to schedule the scenario.
But my issue is where should i run the Agentscheduler.
is it on The server where teh Master and work Rep is created or onthe client machine from where i am creating my project and all???
Please help
Thanks
Gourisankar

Hi Bos
Q1:-So if the Master/Work rep and target datastore are on diff server then i have to run the agent on target datastore server???
Q2: i don't have to configure the odiparam.bat/sh file on client machine to execute scenario if agent is running on server??

Agent Whisper issue

Hi Team,
My Agent whisper is not working on random calls. i have 9.0 ICM and CVP platform.
i have found error log on the call server.
1205522: 10.117.6.21: Nov 25 2013 06:39:02.472 +0000: %CVP_9_0_SIP-3-SIP_ERROR_SNMP: CALLGUID = 1AC098B454D311E383D35057A8D21E80 LEGID = 1AC098B454D311E383D35057A8D21E80-138536154206526348 - [OUTBOUND] Whisper Prompt Playback failed. Check the media name and address. VXML gateway logs can provide more detail with 'deb voip appl err' trace on. [id:5010]

Hey David,
i got solution to it, it is just codec issue.
Regards
Pardha

Agent Inbox Issue

Hi All,
We are using agent Inbox as a workspace in IC Winclient (4.0). Agents are receiving activities in the inbox. the issue we are facing is that whenever an agent open an activity (not complete) just open it gets deleted from the his inbox.
I'll appreciate your Inputs.

Hi Naren,
Did you add custom field using AET? If yes then while adding custom field using AET did you make it search and result relevant?
There is nothing like priority in standard SAP fields and custom fields.
Please let me know so that I can further help you.
Thanks,
Bhushan

Agent Config issue

Hi all,
I have central repository server where agent and other services are running. Where as on one of there agent running (target server) there was an issue with time zone. Which was corrected by me.
But now issue I have removed that target from OEM, after resolving the issue I tried to configure through OEM it is asking I can not do this, target machine automatically visible on OEM when I finish agent installation or setup on target machine.
If any one knows how to fix this issue with out reinstalling the agent can highly appreciate.
Thanks in advance.
Regards,
RK.

Thanks to both of you.
I made changes and seems like agent going down after it has started.
here are some log files
Below is emdctl.trc
2007-06-05 09:36:04 Thread-1 WARN http: snmehl_connect: connect failed to (ccdctmtu1.tnt:3872): Connection refused (error = 146)
2007-06-05 09:36:04 Thread-1 ERROR main: nmectla_agentctl: Error connecting to http://ccdctmtu1.tnt:3872/emd/main/. Returning status code 1
2007-06-05 09:38:03 Thread-1 WARN http: snmehl_connect: connect failed to (ccdctmtu1:3872): Connection refused (error = 146)
2007-06-05 09:38:03 Thread-1 ERROR main: nmectla_agentctl: Error connecting to http://ccdctmtu1:3872/emd/main/. Returning status code 1
2007-06-05 09:38:04 Thread-1 WARN http: snmehl_connect: connect failed to (ccdctmtu1:3872): Connection refused (error = 146)
2007-06-05 09:38:04 Thread-1 ERROR main: nmectla_agentctl: Error connecting to http://ccdctmtu1:3872/emd/main/. Returning status code 1
2007-06-05 09:39:53 Thread-1 WARN http: snmehl_connect: connect failed to (ccdctmtu1:3872): Connection refused (error = 146)
2007-06-05 09:39:53 Thread-1 ERROR main: nmectla_agentctl: Error connecting to http://ccdctmtu1:3872/emd/main/. Returning status code 1
Below is emagent.log
007-06-05 09:38:05 Thread-1 Starting Agent 10.2.0.2.0 from /opt/oracle/dbms/agent10g (00701)
2007-06-05 09:38:05 Thread-1 [E-Mail IMAP Server] InstanceProperty (imap_host) is marked OPTIONAL but is being used (00506)
2007-06-05 09:38:06 Thread-1 [Database Instance] InstanceProperty (DBVersion) is marked OPTIONAL but is being used (00506)
2007-06-05 09:38:08 Thread-1 [E-Mail POP Server] InstanceProperty (pop_host) is marked OPTIONAL but is being used (00506)
2007-06-05 09:38:08 Thread-1 [Cluster Database] InstanceProperty (DBVersion) is marked OPTIONAL but is being used (00506)
2007-06-05 09:38:08 Thread-1 [Load Balancer Switch] InstanceProperty (snmpTimeout) is marked OPTIONAL but is being used (00506)
2007-06-05 09:38:08 Thread-1 [E-Mail SMTP Inbound Server] InstanceProperty (smtp_host) is marked OPTIONAL but is being used (00506)
2007-06-05 09:38:08 Thread-1 [E-Mail SMTP Outbound Server] InstanceProperty (smtp_host) is marked OPTIONAL but is being used (00506)
2007-06-05 09:38:10 Thread-1 Skipping target {documtm, oracle_database}: Missing properties - password (00151)
2007-06-05 09:38:10 Thread-1 Skipping target {dctmctrl, oracle_database}: Missing properties - password (00151)
2007-06-05 09:38:10 Thread-1 Skipping target {regdctm, oracle_database}: Missing properties - password (00151)
2007-06-05 09:38:19 Thread-1 EMAgent started successfully (00702)
2007-06-05 09:38:19 Thread-21 <Upload Manager> Exceeded Max allowed Upload data - No of files: 151, Size of upload data: 81.337722MB, Pct() of Disk used: 39
.14%, Disabling collections (00852)
2007-06-05 09:38:19 Thread-21 Disable collector (00406)
2007-06-05 09:39:51 Thread-33 <Upload Manager> Unsuccessful Upload attempts for XML file exceeds specified limit=3, Agent will shutdown (00851)
2007-06-05 09:39:51 Thread-1 EMAgent abnormal terminating (00704)
Let me know if I should check some thing else

Cisco agent desktop - issue

hello, we have an issue with two agents.
when they open chat, all the time "Initializing" state, every 30 seconds, so active state every 30 seconds begins from 0, and new calls arrive to this agent
what is could be?
thank you

Hi,
When using CAD Chat window, I cannot see any other agent, although some are logged.
I tried the following "telnet" commands :
From agent to Chat server:         telnet 59000 ===> This works fine !
From Chat server to agent:         telnet 59020 ====> Doesn't work
From Agent to Agent :               telnet 127.0.0.1 59020                      ====> Doesn't work
From Agent to Agent :               telnet 59020 ====> Doesn't work
This seems like the listening port is not configured properly, but I don't where to check/define it ?
Do you have any idea on this ?
Thanks in advance,
Regards,
Romuald Grosse.

ODI agent creation issue

Hi,
I am trying to create ODI agent in Windows. I have followed the steps in ODI set up document. It has launched the server. Now I am trying to create that as a windows service. But I am getting following error message.
I ran the followiing the command line
<ODI_HOME>\bin\agentservice -i -s Sched_Agent 20910
The error I am getting is
"FATAL | wrapper | The argument 'Files\Java\jdk1.5.0_12\bin\java.exe' is not a valid property name-value pair."
I have 10.1.3.5.5
My ODI_JAVA_HOME is pointing to C:\Program Files\Java\jdk1.5.0_12. Is this the issue for the error
Anyone knows why its happening.
-app
Edited by: user6401072 on Jul 28, 2010 11:35 AM

The reason is becuase you JDK path is some thing like this c:\program files\Java\jdk1.5.0_12\bin\java.exe'
so what is the happening becuase of space between program and files its not picking up the correct JDK path .
Either change the path of JDK installation or
go to your odiparam path and go to this line
if "%ODI_JAVA_HOME%" == "" set ODI_JAVA_HOME="c:\program files\Java\jdk1.5.0_12"
or
if "%ODI_JAVA_HOME%" == "" set ODI_JAVA_HOME='c:\program files\Java\jdk1.5.0_12'
i dont remember exactly whether single or double quotes but try and let me know if that helps you

UCCX Agent Reporting Issue

I've some questions after an agent report has been generated.
In the agent detail report, I found that a specific call handled by the agent has a call with Talk Time for more than 9 hours (Call Type : Inbound ACD, Transfer-in). However, the duration for the Call Start-Time and Call End Time are only 1 mins.
Why Call Start/Call End only shown 1 minutes for the call, but Talk time generated as 9 hours? Is there any issue on the nature of the call?
Thanks for your help.

Thanks alot Gabriel.
Now i am able to login Historical reports .
Regards ,
Shaijal

PO release - Wrong agent assignment issue

Hello friends,
i have a strange issue with PO release strategy . A particular PO has been assigned to release group EG and release code F2 .
But F2 has no agent assignment defined . However , The PO approval is going for another agent belonging to release code F1 . there are no user exist or BADI defined .
Please assist me what could be the issue ? i do not have debug access and the data is not consistent on test system .
thanks
Raghu V

Hi,
Which Workflow is used?
If it is the standard one then rule 20000027 is used for agent determination.
Kind regards, Rob Dielemans

Agent Reassignment Issue

Similar Messages

Maybe you are looking for