Agent Status Stuck in EIM/CIM - "reserved"

Good morning.
We currently have one agent stuck in a "reserved" status, with no emails populating. We cannot get the status to clear.
Is there any suggestions on how to clear a stuck status?
Thank you,
CIM version 4.3.1

I would use your lab system and try the registry setting RouteRequestTimeout (default is 30000 so probably msecs).
\ICM\\PGn[A,B]\PG\CurrentVersion\PIMS\pimN\EAGENT\Data\Config
I don't know if this is correct, of course. But it looks tantalizing
Regards,
Geoff

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Regards

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Craig

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