Agents are logged in and in the 'Ready' state but call is not passed to them

Hi All,
A supervisor has reported a re-occuring intermittant problem.
It seems that his agenst are logged in and 'ready' but calls sometimes remain in the queue and are not passed to the agents.
I need to begin the troubleshooting process here and hopefully find a way of documenting what is happening.
If anyone has any ideas or has seen a similar problem, the information would be greatly appreciated.
The CCX version is 8.0.2.11002-3
The Supervisor - is running version 8.0.2 (premium version)
Regards
Amanda

Hi
That's not true - Supervisors and Admins can access real time reporting. Just log into AppADmin with a Supervisor account and you get a limited view of the system which includes RTR.
Aaron HarrisonPrincipal Engineer at Logicalis UK
Please rate helpful posts...

Similar Messages

I have bought and downloaded the new iphoto but it is not installing. I have restarted my computer and the problem continues. Help!

I have bought and downloaded the new iphoto but it is not installing. I have restarted my computer and the problem continues. Help!

can you describe exactly what is happening? And give exact error messages
LN

Hi.Have organized all my songs in itunes ,deleted unwanted songs and anupdated the album artwork but it has not changed them in my itunes media folder location in the C drive.How do i change this and back them up now i have everything the way i want it ?

Hi
-I have organized all my songs in iTunes ,deleted unwanted songs and updated the album artwork but it has not changed them in my iTunes media folder location in my C Drive.
How do I update it there so it is the same as my iTunes now so i can back it all up?
Thankyou.

I solved my problem. Here's how:
1. Right click iTunes and click properties from the "Windows 8 Desktop" (or if you want to call it the 7 desktop thats fine too)
2. Select the compatibility tab.
3. Set compatibility mode to Windows 7 and click apply.
4. Open iTunes, sign into iTunes store, Turn on iTunes Match, Add your computer.
5. Close Program
6. Restart Computer

TS1702 Updated the ipad to the latest software but now my apps are "waiting" to download? They are greyed out and under the app it says "waiting" how do i get them to load? Thanks

Updated to the latest ipad software yesterday now my apps are greyed out and under the ap is the word "waiting" they are not loading Help what can I do to get them to load?

I did turn the contacts back on and it didnt work. I am hoping the wi-fi connection I am on at school is not compatible, and it will work when I get home. Thanks!

Shrink Log file in log shipping and change the database state from Standby to No recovery mode

Hello all,
I have configured sql server 2008 R2 log shipping for some databases and I have two issues:
can I shrink the log file for these databases: If I change the primary database from full to simple and shrink the log file then change it back to full recovery mode the log shipping will fail, I've seen some answers talked about using "No
Truncate" option, but as I know this option will not affect the log file and it will shrink the data file only.
I also can't create maintenance to reconfigure the log shipping every time I want to shrink the log file because the database size is huge and it will take time to restore in the DR site, so the reconfiguration
is not an option :(
how can I change the secondary database state from Standby to No recovery mode? I tried to change it from the wizard and wait until the next restore for the transaction log backup, but the job failed and the error was: "the step failed". I need
to do this to change the mdf and ldf file location for the secondary databases.
can any one help?
Thanks in advance,
Faris ALMasri
Database Administrator

1. can I shrink the log file for these databases: If I change the primary database from full to simple and shrink the log file then change it back to full recovery mode the log shipping will fail, I've seen some answers talked about using "No Truncate"
option, but as I know this option will not affect the log file and it will shrink the data file only.
I also can't create maintenance to reconfigure the log shipping every time I want to shrink the log file because the database size is huge
and it will take time to restore in the DR site, so the reconfiguration is not an option :(
2. how can I change the secondary database state from Standby to No recovery mode? I tried to change it from the wizard and wait until the next restore for the transaction log backup, but the job failed and the error was: "the step failed". I need to do
this to change the mdf and ldf file location for the secondary databases.
can any one help?
Thanks in advance,
Faris ALMasri
Database Administrator
1. If you change recovery model of database in logshipping to simple and back to full Logshipping will break and logs wont be resored on Secondary server as log chain will be broken.You can shrink log file of primary database but why would you need that
what is schedule of log backup. Frequent log backup is already taking care of log files why to shrink it and create performance load on system when log file will ultimately grow and since because instant file initilaization is not for Log files it takes time
to grow and thus slows performace.
You said you want to shrink as Database size is huge is it huge or does it have lots of free space. dont worry about data file free space it will eventually be utilized by SQL server when more data comes
2. You are following wrong method changing state to no recovery would not even allow you to run select queries which you can run in Standby mode. Please refer below link to move Secondary data and log files
http://www.mssqltips.com/sqlservertip/2836/steps-to-move-sql-server-log-shipping-secondary-database-files/
Please mark this reply as answer if it solved your issue or vote as helpful if it helped so that other forum members can benefit from it.
My TechNet Wiki Articles

I have tried to get my radio feature to work and it does not. I followed some advice from this forum on a related question and performed the "settings reset," but this has not solved the problem. I have icon, headphones, still no reception

Has anyone else had this problem that just got one? This is a christmas gift and I was attempting to explore the radio feature and discovered the issue. Do we have this feature or not?? Thanks for any insight anyone can give. Thanks and Happy New Year!!

You are not pushing the headphones all the way in. Make sure the white plastic is flush with the iPod.

I have just tried to upgrade to the new software update and I can no longer access iTunes. I have uninstalled and downloaded the latest software but it will not install. Any help please?

I have just tried to update iTunes to the latest software and now I keep getting error messages. I have uninstalled and downloaded the latest version without any success. Any advice please?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

HT3209 My account shows that I purchased and downloaded the ?video but it's not on my movie list. Where do I find it to watch it

I rented and downloaded a video but it's not on my movie list. Where do I find it to watch it

I went back to the Mac App Store and tried to reinstalled but it is not an option - it just has a faded 'Installed' indicator
Allen is probably right, and calling Apple the solution, but this is puzzling - if the AppStore shows your Aperture version as installed, then the Application probably still is somewhere on your Mac. If it were gone completely, the AppStore should offer Aperture for downloading again.
Have you tried to open Aperture by double-clicking your Aperture Library? The Aperture Library probably is located in the default location in your "Pictures" folder.
Since your Spotlight search was not successful, have you tried to search your Mac for all Applications using the Finder's find, searching your whole computer?
Select your Computer in the Finder's sidebar and enter ⌘(cmd)-F
Set the "Kind" selector to "is Application"
This will list any Application currently on your computer.
Regards
Léonie
P.S. You didn't mention it, since it is the obvious place to look first - but have you looked in the Trash?

Unable to load pdf-files from the internet. Message shown is: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser. But this does not work!

Can somebody help me with this?

Hey Paul,
Please try to:
Remove from the folder /Library/Internet Plug-Ins:
1) AdobePDFViewer.plugin
2) AdobePDFViewerNPAPI.plugin
backup these plugins - just in case.

How to check ,how many users are logged in and logged out in oracle ebs 11i/R12.

Hi Experts,
Kindly let me know
how to check ,how many users are logged in and logged out in oracle ebs 11i/R12.
Also, in the database level too ,Do we need to write any trigger for this?
Thanks in advance.

Hi,
How to check ,how many users are logged in and logged out in oracle ebs 11i/R12.
Please check the following links:
Oracle EBS - Number of Users logged into EBS / Oracle Applications currently
List all users currently logged in on Oracle EBS
Also see forum Search:
Forum Search: Logged In EBS User
Also, in the database level too
Please see:
https://forums.oracle.com/message/9225094#9225094
Do we need to write any trigger for this?
Yes you may, But I personally suggest you not to do so as it may affect performance.
Thanks &
Best Regards,

Whenever I try to log in to my Gmail account, the page redirects for a loooong time, then says that it won't load properly, and that the problem may be caused by not enabling cookies, but I have them enabled. Any idea what the problem might really be?

Whenever I try to log in to my Gmail account, the page redirects for a loooong time, then says that it won't load properly, and that the problem may be caused by not enabling cookies, but I have them enabled. Any idea what the problem might really be?

I did think about that and if I have to I will do that, however there are about 50 songs. I have closed and reopened iTunes several times and I am sure that I have the latest version. It fails right away but I can click on the cloud download icon and download the song that it failed on ... therefore it is not that song "or any one song" causing the issue. Any ideas?

I have 100's of CDs that I have downloaded to my itunes library and they are in the library playable but they do not show up in the C drive under the iTunes Music folder under users. Why are they in the libary and not in the itunes music folder. Win 7 OS

I have 100's of CDs that I have downloaded to my itunes library and they are in the library playable but they do not show up in the C drive under the iTunes Music folder under users. Why are they in the libary and not in the itunes music folder. Win 7 OS. When I look in the library under the get info screen it says they are in the folder itunes music, under the c: drive but when I actually go to that folder to look for them they are not there....HELP!

Hello RumDog,
I think this article will help you find the media in your library.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Discovering and changing the iTunes Media folder location
Note: You would usually only change the iTunes Media folder location to share music between accounts on the same computer. See this article for specific steps on how to accomplish this. Also, see this article if you want to know how to move your music to a new computer.
Mac OS X: Click the iTunes menu and choose Preferences.
Windows: Click the Edit menu and choose Preferences.
Click the Advanced pane. iTunes displays the location of your iTunes Media folder.
You can then:
Note where your media folder is, such as for backing up your media.
Use the Reset button to reset it's location to the default (which is the iTunes folder).
Click the Change button to select a folder for a new location. Once you change this location:
If you make a new or alternate iTunes library, the new location will be used by that library.
Existing files will not be moved unless you choose File > Library > Organize library and choose the option to "Consolidate files."
From: Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Cheers,
Sterling

I recently migrated my MacBook from 10.5.8 to 10.6.8, using the Snow Leopard CD I purchased from Apple. Since then I have noticed a strange ozone smell coming from the MacBook in the area where the hinges are to open and close the unit. I was told by Appl

I recently migrated my MacBook from 10.5.8 to 10.6.8, using the Snow Leopard CD I purchased from Apple. Since then I have noticed a strange ozone smell coming from the MacBook in the area where the hinges are to open and close the unit. I was told by Apple that it probably is not serious and is coming from the fans in the MacBook. It is true that the smell/odor is more intense when the fans are working. Apple said I should take the MacBook to an Apple Store to have the hardware checked out. Everything seems to be working correctly. I am backing up automatically wirelessly to a Time Capsule, which I had not done until recently, although I had purchased the Time Capsule in 2009. I have not noticed this odor before. Does anyone suspect something more serious that may be going on?

You may be smelling it because with the new OS the processor is having to work harder causing it to get hotter then it would with the other OS. I can't say there is nothing wrong, but what could be happening is just that, it's getting hotter so the fan is spinning faster and moving more air so you are getting more of the smell then you would before. I would still continue to back it up, and take it to the Apple Store at a Genius Bar and have them look at it to make sure. Was the computer ever in a smoky environment??

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu. I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Any suggestions? Using 10.6.7 and u

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu and I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Using 10.6.7 and up-to-date on all software. Any suggestions?

Could be a third party app preventing you from being able to login.
Mac App Store: Sign in sheet does not appear, or does not accept typed text
If it's not a third party issue, follow the instructions here.
Quit the MAS if it's open.
Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Caches folder.
Move the com.apple.appstore and the com.apple.storeagent files from the Caches folder to the Trash
From the same Library folder open the Preferences folder.
Move these files Preferences folder to the Trash: com.apple.appstore.plist and com.apple.storeagent.plist
Same Library folder open the Cookies folder. Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Relaunch the MAS.

Am trying to upgrade iPad 2 to 6.1.2 and it shows error like "Unable to verify Update" you are no longer connected to the internet. But am connect to my wi-fi. Can somebody throw some light on this.

Am trying to upgrade iPad 2 to 6.1.2 and it shows error like "Unable to verify Update" you are no longer connected to the internet. But am connect to my wi-fi. Can somebody throw some light on this.
============================================================
Throws error saying
"Unable to Verify Update"
iOS 6.1.2 failed verification because you are no longer connected to the internet
============================================================
Can anybody please respond

Try this and see if it resolves the issue.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Then try again.

Agents are logged in and in the 'Ready' state but call is not passed to them

Similar Messages

Maybe you are looking for