Agents cannot determine login

11.2 agents on XP, W7 and Mac are logging into ZCC perfectly fine, and
the agents correctly display who the currently logged in user is.
Inventory seems to not be able to determine logged in user though on any
of the agents. What could cause this?

The only thing the inventory log shows related to that is:
<LoginName />
One thing I was curious about is that at one point the base image that
all of these machines are based on had the registry entry to disable
passive mode logins:
[HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZCM\ZenLgn]
"DisablePassiveModeLogin"=dword:00000001
That entry is no longer there, and it hasn't been there for quite a long
time, but is it possible that some sort of remnant got left in place due
to having that entry set in the past? I've tried re-adding the key and
setting the value to 0 just to see if that would help, but it made no
change. The agent definitely logs into Zenworks currently.
These machines all login into Edirectory via the latest Novell Client
and they also login into a Windows domain at the same time.
I've also tried doing inventory scans with the machine removed from the
domain and only logging into Edir and the local machine, as well as
logging into the local machine only (no Edir, no AD) which of course
gives the Zen agent login prompt. If I give a valid name and password
then the agent will show that it's logged in, but the inventory scan
always shows the login as being empty regardless of what it's actually
logged into (AD, Edir, Local Machine, Zen Agent)
On 5/1/2012 8:59 AM, Shaun Pond wrote:
> Mike,
>
> odd - I get the logged-in user just fine when I do it, so it's not
> "broken" per se - I think it's worth looking at the inventory scan
> files %zenworks_home%\work\inventory xml files, and look for
> <LoginName>
>

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