Agents cannot login in UCCX 8.5

Hi All,
I have UCCX 8.5, once the Agents want to login they get the following error:
"Login failed due to a configuration error. Please ask you system  administrator to associate your phone with the RM JTAPI Provider user ID  according to the instructions in the admininstrator  guide".
I already added the MAC address of the Phone to RM Application User, but no luck?
aany idea?
Hamed

The issue is fixed by restarting Primary/Secondary UCCX servers( which are on the UCS).
However, it still takes long for the Agent to login.
Hamed

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    Last edited by Revelation60 (2012-12-16 21:01:15)

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