Agents determination using Organization chart

Hi,
I have a Organization chart.
and I assigned a Job in that Organization chart to the Agents assignment in TASK.
Job Is assigned to a user ( US.....)
I am not knowing how to get that agents So as to start the task.
I am taking about the AGENTS field in the control tab of the ACTIVITY
Regards

Hi,
In my Scenario I have an Org Object.
In my Org Object there are two positions.
1 Manager
2 Admin
Both the positions are assined a Job and User each.
Now I want the person in the Manager position must be Doing the activity,
Your Questions
You tell me who are the possible agents? -
> the person in Position assigned ( Manager in this case )
Whats their Position? -
> The position which is assigned( Manager in this case)
How you identify them?----> This is what I am asking you
To whom you need to send the workitem?-------> Manager in my case
Regards

Similar Messages

Purchase Requistion - Agent Determination using responsibilities - Issue

Hi Everyone,
I am new to workflow. I am having an issue wrt Purchase Requistion - Agent Determination using responsibilities.
Created some 30 to 40 resposibilities with combination of inputs - R1, P1 & Cost Center
Checked rule with responsibilities in Simulation mode and for the given inputs shows correct output.
Same config is present both in DEV and ACP. Simulation works fine in both systems.
But when I created Purchase Req. in DEV and save it. Workitem is generated for the correct agent. But when I do the same test in Quality, it fails and created Workitems for several agents.
Checked container info. in both systems,no.of agents is the ONLY difference (i.e. 1 in DEV and 30+ agents in Quality).
Put shred some light on this issue.
Workflow Used: BUS2009
Task : TS00007986
Thanks a ton in advance.
Regards,
Krishna

Hi,
Open the workflow (WS*******) with SWDD and see the bindings for the rule in the approval step (using TS00007986). Do they look the same in both environments? Are you passing the same parameters for the rule?
Another thing that you should check is a possible authorisation error. Maybe the users are not authorised to execute the needed functions for finding the agent inside the rule (common problem).
Also try to read the technical workflow log (Start a workflow, open SWI1 and drill-down to the workflow log). Can you see some error messages there? You will probably find a message saying that "cannot execute agent rule" or something like that. It is WF behaviour that if it cannot find an agent it will send the work item to all possible agents (unless otherwise configured).
Regards,
Karri

Agent Determination using a Rule

Hi All,
I tried finding related threads, but was not able to find anything that exactly matches this issue.
I have an Activity type task to which I have assigne a rule for agent determination. I am assigning the SAP userid to the actor_tab in the function module. This is the code I am using:
ACTOR_TAB-OTYPE = 'US'.
ACTOR_TAB-OBJID = 'AJOHN'.
APPEND ACTOR_TAB.
But, when I try to simulate the rule in PFAC, it says "no agent found". What am I doing wrong?

I created a function module called ztest_rule in se37 and put your exact code. I then created a rule called ztest_rule in PFAC and chose Agent Determination: Function to be executed and entered ztest_rule as my function module. When I hit the little abacus and then the wrench in PFAC to test, it returns US AJOHN.

Agent determination using attribute

Hi all,
My scenario is to find agent from a z table which has organisational unit number with prefix O.
I created a attribute in business object and programed accordingly that it finds the correct org number for the key field. I had done a self test and it is able find correctly.
Now i have called the attribute to workflow and event container using the same type it is able to get the value, i have done the bindings also. Using expression in the agent assignment i used this variable directly likes this &org_U& here the value now would be O 5981001 which has a business partner under and user below business partner... my problem is if the business partner is not there my workflow works if the orgunit has a business partner then it is not passing the work item....
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In the table HRP1001 you retrieve all the agent that is assigned to the Organization unit and append the SAP User ID concatenated with US to a container element. You then use this container elementas an Expression. This will surely work.
<b>Reward points if useful</b>

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Hi Harman,
I am not sure I can say yes or no to your question, but my advice would be to raise an OSS message with SAP and see what they say. The main thing I would ask is why they are not recommended for production use...?? If you understand why you can make the judgement call whether or not to use them in production (e.g. do they not perform well, what additional load do they cause etc...), with that information you can then decide if it makes sense for you to use them in your situation (e.g. you might have very limited users).
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SRM Contract alert management Workflow - WS10400022 Agents determination

Hi Experts,
I am trying to implement Alert management for SRM Contracts that are expired/ or the threshold is exceeded.
All the necessary configs are done and the event linkage is also done for the workflow Template WS10400022.
The task used in this workflow TS10407926, for agent determination, used the expression &Agents_0001.Agents&
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Hello,
OK, i did not see the event linkage between event and workflow...
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Check is there any dump.
Surekha .

Agent Determination Organizational Data

Hi Experts,
Good Day!
I would like to ask some help regarding a workflow the problem is the "user received the workitem however user claimed that he is not supposed to receive" that is why i would like to know who are the agents dedicated for these tasks. we are able to find the step it is a user decision where the agent is the Rule "0090010" for purchasing group. In transaction PFAC we entered the rule "0090010" the information regarding the rule below:
Transaction: PFAC
Rule Display:
      Basic data:
               Abbr: Purch. group
               Name: Purchasing Group
Rule Definition:
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      OrgObj type: T024
We would like to know:
1. How does it determine the Agent who is supposed to receive mail using the "Category: Agent Determination: Organizational Data"? Where can we find the agent that is configured on the workflow using the rule?
2.Is there a standard rule for agent determination: Organizational Data for this workflow?
Answer's will be a great help.
~Thank You,
Junne Ray

got it now! sorry, i am a bit dumb today.
o.k. here is what you have to check:
transaction PFOM - relationship between the purchasing group (which will be the one of the PO and therefore and object of table T024) and your organizational structure. check the relationship.
documentation:
Data basis for role resolution
For role resolution, the link between the objects of type
T024 (individual purchasing groups) and the organization
objects (position, organizational unit, ...) is evaluated.
Required settings and Customizing
The linkages between the various purchasing groups and the relevant
organizational objects must first be maintained using
transaction PFOM.
Procedure for errors
If the role resolution delivers no result, the work item for which the
role resolution was carried out is not faulty but addressed to all
possible processors (flag "abend in role resolution without result"
is not set).

Agent determination issue with no error, cant use SWPR?

Hello gurus.
We currently have 81 invoices that have workflow status "in process". However, the last line of this status is "agent determination issue". I've assigned the appropriate user in PFOM and i want to restart the workflow item, but i cannot use SWPR.
Normally it should be in error and you can use SWPR, and that fixes everything- however why is the workflow still "in process" and not in error? and how can i complete the workflow item now that the agent has been assigned? do i just create a new workflow using SWUE and delete the old one? Many thanks.

Hi,
OK then try like this , as you said you do not have authorizations to SWI1_RULE right so do teh below steps,
1. Execute SE37 and execute the fucntion module ALINK_CALL_TRANSACTION.
2. Now mention the txn name as SWI1_RULE.
3. Now you should be able to see teh initial screen of the txn.
4. Now enter teh workitem ID which is in ready state not the top workitem ID, the workitem for which the agent is not assigned. Click F8.
5. Now choose that workitem ID and click CTRL + SHIFT + F11.
it should re evalutae the agents, if this is also not determing then make a note of the RULE ID from activity step and open the txn by using the above function module and try to simulate the rule or please let us know what is the rule type.
Regards
Pavan

Agent Determination Rule using Function Module

Hi all,
I am trying to create a custom agent determination rule using function module. But my rule is not getting invoked when the workflow is executed.
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FUNCTION 'ZRULEXXX''
""Local Interface:
*" TABLES
*"      AC_CONTAINER STRUCTURE SWCONT
*"      ACTOR_TAB STRUCTURE SWHACTOR
*" EXCEPTIONS
*"      NOBODY_FOUND
And I am hard coding some values into table ACTOR_TAB
REFRESH ACTOR_TAB.
CLEAR ACTOR_TAB.
IF SY-SUBRC NE 0.
    RAISE NOBODY_FOUND.
ELSE.
    ACTOR_TAB-OTYPE = 'US'.
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    ACTOR_TAB-OTYPE = 'US'.
    ACTOR_TAB-OBJID = 'XXXXXX'.
    APPEND ACTOR_TAB.
ENDIF.
But a worklist item is not being created for the users appended to ACTOR_TAB.
Is there anything am missing. Please let me know.
Thanks in advance
Regards
Raju

Hi,
Change it to following code. It will work.
REFRESH ACTOR_TAB.
CLEAR ACTOR_TAB.
*IF SY-SUBRC NE 0.
*RAISE NOBODY_FOUND.
*ELSE.
ACTOR_TAB-OTYPE = 'US'.
ACTOR_TAB-OBJID = 'XXXX'.
APPEND ACTOR_TAB.
ACTOR_TAB-OTYPE = 'US'.
ACTOR_TAB-OBJID = 'XXXXXX'.
APPEND ACTOR_TAB.
*ENDIF.
Regards,
Vaishali.

Using "Save for Web & Devices" for a Organization Chart with Text

I created a document in CS3 Illustrator that is an Organization Chart. It contains rectangles, lines, and text. It looks great in Illustrator.
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I have tried changing its size and resolution. I have tried opening and exporting it into Photoshop to try to "clean" it up. Nothing seems to be working.
I'm obviously unlettered in this modus operandi!
meem

Thanks for the response.
The background is transparent and will end up on a white background eventually.
I tried to make it clear in Dreamweaver by scaling it and it did seem to improve it somewhat. But it still doesn't look like the clear copy in Illustrator that I started with...
I also need to be able to embed this in a Word document to print for a hardcopy manual.
I had this same problem with Freehand a few years ago.

Create organizational charts using application express

I would like to create organizational charts using the application express(HTMLDB). How do I go about it?
I also tried the Aria sample application for HTMLDB 2.0, but when I try to run the scripts it asks for some bind variable parameters ' :NEW ' and ' :OLD ' which I could not identify. Can anybody help with understanding the standard inputs to this?

A perfectly reasonable question, phrased in
a perfectly reasonable way (in my opinion).
On this, I believe, we'll have to agree to disagree. I point you to the following document,
particularly the section "Questions Not To Ask":
I'm not sure why you feel the need to point me at a
document entitled "Questions Not To Ask",
particularly when I wasn't the one asking the
question....I pointed you to the section "Questions Not To Ask" in the document entitled "How To Ask Questions The Smart Way" not because I believe you need help asking questions, but because the advice given in that document directly contradicts your opinions:
"Q: How can I use X to do Y?
A: If what you want is to do Y, you should ask that question without pre-supposing the use of a method that may not be appropriate. Questions of this form often indicate a person who is not merely ignorant about X, but confused about what problem Y they are solving and too fixated on the details of their particular situation. It is generally best to ignore such people until they define their problem better."
I admit, I failed to follow the advice of ignoring the person when I first replied, but the issue is whether it was an appropriate question, which I think this quote clearly indicates it is not.
Robert

Organization Chart Using Query

Hi Experts ,
Is there any way to make a query for organization chart
for example
---------------------------------------------------------------CEO
-------------------------------Manager X--------------------------------------------Manager Y
---------Asst. Manager(a)--------Asst. Manager(b)-----------Asst. Manager(c)-----Asst. Manager(d)
or there is any tool available to do this; note that i am using 6i forms/reports where i dont found any way to make organization chart
Regards,
(please ignore lines ------- )
Edited by: zulfffi on Sep 30, 2010 4:35 AM

Hi,
zulfffi wrote:
attn: bluShadow
I think you misunderstood the question , I actually clarify that there is no graphical tool available in 6i so please help in regarding sql query..
hope u understand nowA SQL query can produce tabular output, for example:
indented_postition
CEO
    Manager X
        Asst. Manager (a)
        Asst. Manager (b)
    Manager Y
        Asst. Manager (c)
        Asst. Manager (d)Depending on your data, you can use CONNECT BY, as Kanish suggested, to get results like this.
If you'd like help, post a little sample data (CREATE TABLE and INSERT statements), and the results you want from that data.
Explain how you get those reulsts from that data.
Always say what that version or Oracle you're using.
You may have noticed that this site normally doesn't display multiple spaces in a row. Whenever you post formatted text (such as query results) on this site, type these 6 characters:
\(small letters only, inside curly brackets) before and after each section of formatted text, to preserve spacing.

Error in resolution of rule ... for step - Agent determination for failed

Dear Experts,
in SRM 7.0 CS, i have come accross the following workflow error:
I have extended my existing organizational plan for a new site (new CoCo, Plant, Purch Org and Purch Gr). But when i use my test users with this site, i receive a workflow error, that has the following wording in SWI2_DIAG:
Error handling for work item 000000055347
No links corresponding to the specified data could be determined
Error in resolution of rule 'AC40000138' for step '0000000293'
Agent determination for step '0000000293' failed
Error during result processing of work item 000000055357
Error when processing node '0000000293' (ParForEach index 000000)
Error when creating a component of type 'Step'
Error when creating a work item
Error when processing node '0000000293' (ParForEach index 000000)
Work item 000000055356: Object FLOWITEM method EXECUTE cannot be executed
Error handling for work item 000000055355
Can you maybe help me understand, what this error means and how to resolve it?
Thank you very much!
P.S. my test users work fine if i drag them to another location in my organizational plan. And also if i take other test user from locations where everything works fine and drag them to this "problem" location, than the same workflow error occures.

Remove the user from the PPOMA node and add him again.. Sometimes this will solve the issue..
Thanks!!
Bharath

Agent determination error

Hi all
I am trying to configure a workflow for PO release , the Business object am using is BUS2012 in ECC6.0
Whenever a PO is rejected i need to send the work item to the user(Workflow initiator) who created the PO .
I created a standard task and i am using it in the work flow, where the agent is determined using expression (WF initiator) . The standard task is set to general task.
But the worflow fails at this step due to this error "Agent determination for step failed" and details say "Result of agent resolution does not agree with agents of task" which is SWF_RUN 544
I did refresh the worflow buffer using tcode SWU_OBUF and also refreshed organizational settings in SBWP.
Is there something which is still missing.
appreciate your help.. Thanks
Nataraju

Hi Nataraju,
Select the WF initiator from agent dropdown in standard task as shown in screenshot below
Make sure you activate the WF template and Use transaction SWU_OBUF before you trigger the WF.
It is good to execute Transaction SWU_OBUF after you make changes and activate the WF
Regards
Sandy
Message was edited by: Sandy Singh

Agents determination using Organization chart

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