Agents don't appear in Cisco Supervisor Desktop (CCX 7.01 SR5)

Hi all,
I have a problem with CSD and CAD applications. My problem is although we have an agent logged into the CAD, I cannot see it from th Cisco Supervisor Desktop. I have reviewed the connectivity between Cisco Agent Desktop machine and CCX Server and from Cisco Supervisor Desktop and CCX Server (performing telnets between machines).
With this issue I cannot monitor agent states neither perform agent monitorization.
I have installed Cisco Security Agent 5.02 on both CCX Servers.
It's important for me to solve it, so any help will be appeciated.
Regards

This has been identified as a known issue documented under Cisco Bug ID: CSCtd75811. This problem is the same as that documented in CSCtd07195 for CAD Enterprise. http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd75811 (Registration required).
There is no known work-around and the fix is "Release Pending" and has been so for about a month.
Tim

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Page 126
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Agent is not visible in Cisco Supervisor Desk Top
Problem Details: UCCX 5.0(2)SR02_Build045
CUCU 6.1.4
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HTH
Please rate this post if was helpful
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Agents don't appear in Cisco Supervisor Desktop (CCX 7.01 SR5)

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