Agents hanging up on customers?

Post Author: jase4now
CA Forum: Crystal Reports
Please forgive me if this is in the wrong area.
Is there a way, or a report, that can show if an agent is hanging up on callers? I run reports for a call center that has 65+ operators. Most of my operators average 4:40 (m:ss). I have one operator in paticular that averages 1:30 or less! I think he has found a way to 'work' the system.
any help is appreciated,
Joel

Post Author: yangster
CA Forum: Crystal Reports
working the system would be one thinghow do you track details of the call? or this simply based on open and close datetime?Its kind of like tracking down ripples in a pool, you need something distinct to track it down too else you don't really have much to work with.

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>>> On 10/14/2009 at 9:59 AM, in message
<pPkBm.18495$[email protected]>, Patrick
Farrell<[email protected]> wrote:
> Patrick Farrell wrote:
>> I've got a maddening problem with the latest IR4 Hp1
> agent. I had a
>> thread going on about uninstalling/reinstalling in this
> forum.
>>
>> I have a classic example on my bench. I have 3
> identical machines. I
>> had just "fixed" the agent by uninstalling/reinstalling.
> 2 of them are
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> screen, and the
>> zen icon in the tray has the "off line" appearance. You
> can't get a
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>>
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Additionally, attaching the Application Log event details for further Analysis in HTML format.
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:22:09.000000000Z" />
<EventRecordID>10509692</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:52:09 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:22:09.000000000Z" />
<EventRecordID>10509690</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:52:00 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:22:00.000000000Z" />
<EventRecordID>10509678</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:52:00 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:22:00.000000000Z" />
<EventRecordID>10509676</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:52:00 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:22:00.000000000Z" />
<EventRecordID>10509674</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:51:13 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:21:13.000000000Z" />
<EventRecordID>10509652</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:51:13 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:21:13.000000000Z" />
<EventRecordID>10509650</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:51:13 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:21:13.000000000Z" />
<EventRecordID>10509648</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:46:09 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:16:09.000000000Z" />
<EventRecordID>10509545</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:46:09 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:16:09.000000000Z" />
<EventRecordID>10509543</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:46:09 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:16:09.000000000Z" />
<EventRecordID>10509541</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:46:03 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:16:03.000000000Z" />
<EventRecordID>10509529</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:46:03 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:16:03.000000000Z" />
<EventRecordID>10509527</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:46:03 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:16:03.000000000Z" />
<EventRecordID>10509525</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:44:46 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] CheckServiceAlive: Service is dead
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:14:46.000000000Z" />
<EventRecordID>10509513</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] CheckServiceAlive: Service is dead
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-26 4:44:46 AM
Event ID: 53
Task Category: (5)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 53 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
[sqagtres] SvcStop: service did not stop; giving up.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="16384">53</EventID>
<Level>2</Level>
<Task>5</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T23:14:46.000000000Z" />
<EventRecordID>10509511</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>[sqagtres] SvcStop: service did not stop; giving up.
</Data>
<Binary>35000040010000000A00000042004C005500530051004C00410043004300000000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 2014-10-26 4:01:10 AM
Event ID: 1530
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-771433644-1862610895-1113058290-1216:
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-1216\Printers\DevModePerUser
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1530</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T22:31:10.210213900Z" />
<EventRecordID>10508265</EventRecordID>
<Correlation />
<Execution ProcessID="924" ThreadID="12052" />
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_HIVE_LEAK">
<Data Name="Detail">1 user registry handles leaked from \Registry\User\S-1-5-21-771433644-1862610895-1113058290-1216:
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-1216\Printers\DevModePerUser
</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 2014-10-26 3:37:38 AM
Event ID: 1530
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-771433644-1862610895-1113058290-1434:
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-1434\Printers\DevModePerUser
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1530</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T22:07:38.056728700Z" />
<EventRecordID>10507688</EventRecordID>
<Correlation />
<Execution ProcessID="924" ThreadID="12052" />
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_HIVE_LEAK">
<Data Name="Detail">1 user registry handles leaked from \Registry\User\S-1-5-21-771433644-1862610895-1113058290-1434:
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-1434\Printers\DevModePerUser
</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 2014-10-26 3:12:07 AM
Event ID: 1530
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-771433644-1862610895-1113058290-1434:
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-1434\Printers\DevModePerUser
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1530</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T21:42:07.367675100Z" />
<EventRecordID>10507058</EventRecordID>
<Correlation />
<Execution ProcessID="924" ThreadID="18292" />
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_HIVE_LEAK">
<Data Name="Detail">1 user registry handles leaked from \Registry\User\S-1-5-21-771433644-1862610895-1113058290-1434:
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-1434\Printers\DevModePerUser
</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 2014-10-26 12:59:12 AM
Event ID: 1530
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL -
3 user registry handles leaked from \Registry\User\S-1-5-21-771433644-1862610895-1113058290-500:
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-500
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-500\Printers\DevModePerUser
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-500\Software\Microsoft\Windows NT\CurrentVersion\Windows
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1530</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T19:29:12.118229900Z" />
<EventRecordID>10503856</EventRecordID>
<Correlation />
<Execution ProcessID="924" ThreadID="17644" />
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_HIVE_LEAK">
<Data Name="Detail">3 user registry handles leaked from \Registry\User\S-1-5-21-771433644-1862610895-1113058290-500:
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-500
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-500\Printers\DevModePerUser
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-500\Software\Microsoft\Windows NT\CurrentVersion\Windows
</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 2014-10-25 11:10:49 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
Faulting application name: mmc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc808
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T17:40:49.000000000Z" />
<EventRecordID>10501239</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>mmc.exe</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bc808</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000000000</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 2014-10-25 11:09:59 PM
Event ID: 1530
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-771433644-1862610895-1113058290-1434:
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-1434\Printers\DevModePerUser
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1530</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T17:39:59.818023100Z" />
<EventRecordID>10501214</EventRecordID>
<Correlation />
<Execution ProcessID="924" ThreadID="6232" />
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_HIVE_LEAK">
<Data Name="Detail">1 user registry handles leaked from \Registry\User\S-1-5-21-771433644-1862610895-1113058290-1434:
Process 1004 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-771433644-1862610895-1113058290-1434\Printers\DevModePerUser
</Data>
</EventData>
</Event>
Log Name: Application
Source: SQLSERVERAGENT
Date: 2014-10-25 7:15:00 PM
Event ID: 209
Task Category: (3)
Level: Error
Keywords: Classic
User: N/A
Computer: GSGLOBAL-CN07.GSGLOBAL.local
Description:
The description for Event ID 209 from source SQLSERVERAGENT cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
1
Copy_ESHOP_GBR_GT
0x4644461009F9A840BEC1F3FE774C400A
TSQL
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SQLSERVERAGENT" />
<EventID Qualifiers="49152">209</EventID>
<Level>2</Level>
<Task>3</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T13:45:00.000000000Z" />
<EventRecordID>10495566</EventRecordID>
<Channel>Application</Channel>
<Computer>GSGLOBAL-CN07.GSGLOBAL.local</Computer>
<Security />
</System>
<EventData>
<Data>1</Data>
<Data>Copy_ESHOP_GBR_GT</Data>
<Data>0x4644461009F9A840BEC1F3FE774C400A</Data>
<Data>TSQL</Data>
</EventData>
</Event>
I could not able to attach as Application Event Log file instead just pasted the detailed content of the log details otherwise that would be easier to analyse.
Thanks,
Mohanraj

800 My Apple hang ups?

I have tried calling apple store, 800MYAPPLE, did the IVR, and after about 2.5 minutes of holding, the call suddenly hangs up. Did it again, same thing. Are they hanging up on customers who are upset about their iPhones? I then tried it on a landline and same thing.

Maybe they better do an update to support their customers. I've heard of lines being busy, but randomly dropping while on hold? Hmmm..

Application and jdi/jvmti agent in single vm?

We're building a suite of monitoring tools that will help us inspect and manage our enterprise-class app. We currently have working an instrumenting interface (via mbeans) that uses javassist to instrument bytecode; this tool runs as an agent within the app's vm using the java.lang.instrument package -- no native code involved. The next aspect of the tool suite is a more sophisticated "inspector" that will offer debugging-like facilities: method tracing, local variable inspection, thread inspection, etc.
We prototyped a version using jdi and that works fine if the agent does not run in the same vm as the app. However, setting things up so that the JDI agent does run in the app's vm does not work -- the entire vm (app, agent) hang after a call to VirtualMachine.suspend().
Intuitively, I think I knew this would happen but wanted to confirm it here. I have two questions:
1. Is it possible for a JDI-based agent to run in the same vm as a monitored app?
2. If not (1), and we write our agent in C, will the RunAgentThread() jvmti api allow us to run the inspector in the app's vm?
Thanks for your help.

JDI wasn't intended to be used to debug the same process in which the JDI client is running. We haven't tested that.
However, it is an interesting question and it seems that theoretically, if you are very careful, you might be able to do
a limited amount of debugging.
I gave it a try. My test program is launched with
java -agentlib:jdwp=transport=dt_socket,address=60000,server=y,suspend=n
The program starts a thread (named by default Thread-0) and then uses the SocketAttachingConnector
to attach to 60000. After it gets back a VirtualMachine object, it does
VirtualMachine.allThreads()
and prints the result:
instance of java.lang.Thread(name='Thread-1', id=66),
instance of java.lang.Thread(name='JDI Target VM Interface', id=4),
instance of java.lang.Thread(name='JDI Internal Event Handler', id=7),
instance of java.lang.Thread(name='Thread-0', id=69),
instance of java.lang.Thread(name='Signal Dispatcher', id=70),
instance of java.lang.ref.Finalizer$FinalizerThread(name='Finalizer', id=71),
instance of java.lang.ref.Reference$ReferenceHandler(name='Reference Handler', id=72),
instance of java.lang.Thread(name='main', id=1)
So, this method worked. It sounds like you have basically gotten this far since you said your entire
app hangs after a call to VirutalMachine.suspend(). This hang is to be expected since you are suspending
'yourself'. You have to be very careful to not do this. EG, don't set a SUSPEND_ALL breakpoint at a location
which your 'debugger' will execute. There might be other pitfalls too that make this idea impractical.
But, if you are careful, eg, restrict actions to threads in the part of your app that you want to 'monitor', you
might be able to do something useful.
Let us know how it goes.

Agents hanging up on customers?

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