Agents login issue

Agents (for UCCX) are not able to log into their soft phones with extension mobility, when they click on 'services' the phone keep on requesting but username & password prompt does not appear on the phone.

Hello,
This is not a UCCX problem , it is a CUCM problem , when you press on the services , you are requesting the call manager to give you the list of services atached to this device using the service URL .
Most cases this is due to 2 things:
1- high level CPU utilization on the call manager publisher
2- you have a network problem.
I suggest you do a restart for the CUCM , if the problem still exists , open a wireshark and trace the connections to see what is causing the high value traffic.
Amer

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