Agents with Personal DNs in UCCX

Looking for some general guidance and feedback:
While I prefer agents with a single DN, I frequently end up with clients that have 2 DNs (Agent/Personal) assigned to their legacy phones. Tearing them away from this frame of mind when they migrate to Cisco UC can be difficult. I'm looking for a best approach in maintaining both DNs while avoiding agent state and reporting issues.

Hi Brian,
Being unsure of the CCX version, I'm sharing the link for release notes of CCX 8.5 version. I would highly recommend you going by the book here. Reading the release notes talks about scenarios which are supported and the ones which are not. Refer to sections like Supported/Unsupported Actions for agent phones and more, you'd find details which need to be kept in mind:
http://tools.cisco.com/squish/FF1E1
Keeping a personal extension on the phone is not a problem mostly but there have been few issues in specific scenarios. For example, the Release notes will tell you this;
"End points not supported in hunt groups — Do not assign agent phones, CTI ports, or route points that are used by Unified CCX to hunt groups."
This means you cannot assign the personal or the ACD extension assigned to a hunt group on CM, it can cause issues with agent getting in reserved and more.
HTH
Gurpreet
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