Aggravations with Too Many Activations

Okay... here's the story (I'll try and keep it short... but no promises).
In 2000 I opened account # 1 with Adobe.
In 2004 I must have forgotten about my previous account so I opened a second under a different email address.
I had purchased some ebooks last year, and again this year in March using ADE to read them. I believe it was under account # 2, but it could have been under # 1. The computer was already activated when I imported the latest book.
I had to reinstall Windows for the usual Windows issues. But when I tried reading my ebooks, I kept getting error messages that the book was activated under another user, or that I should redownload the book (which is not an option). Neither account is working with the ebooks. And of course I ran out of activations on both accounts.
Case # 0202264241: General request for help with a summary. Opened 07-14-2009. No response yet.
Case # 0181091688: A request to reset activations on account # 1. Opened 08-02-2009. Case withdrawn by Adobe Support on 08-05-2009.
Response: "I understand that you are receiving the message about 'too many activations' We do not provide support for this service through this channel." The message then proceeded to instruct me to open a case through the same support web portal I had used to open the case that they were reading. Also the instructions they gave to open the new case were incorrect. However, there was a phone number on the bottom of the message. After 30 minutes and repeated requests to provide my serial number (?) for Digital Editions, I was told that voice support was not provided for free software, and I should open a case on the support web portal.
Case # 0181091742: A request to reset activations on account #2. Opened 08-02-2009. Case withdrawn by Adobe Support on 08-05-2009.
Response: "Unfortunately we are unable to assist with technical support issues beyond installation for Adobe Digital Editions via web support, and
there is no phone support at all for Adobe Digital Editions. For support information for Adobe Digital Editions please refer to the Adobe Flash Player Support Center, available at the URL below:
http://forums.adobe.com/community/adobe_digital_editions"
So here I am at the... um... Adobe Flash Player Support Center?
I've noticed that there are several Adobe staff who read these forums, and they appear to be very helpful and responsive. If any of you are reading this, please help!!!! If I get directed to the support portal again I'm going to have a nervous breakdown!
Thank you,
David

Hello
I need also help.
The same Probleme here and can´t find any help.
Please let me know when you found a solution for this.
my Mail Adress: [email protected]
best regards
Michael

Similar Messages

Needing help with Too Many Activations

I have an Aluratek LIBRE eReader and am trying to solve an ongoing problem. Last week I checked out a book from my local library and tried transferring it onto my reader. When I attempted the transfer, I received an error saying No Permission to Copy Document. After that, I opened Case #0181671508 to try and get the error fixed. There was an email sent back to me saying I needed to get in touch with Aluratek. So I called Aluratek and was told that I needed a Firmware update. I ended up getting that completed but still got the same error. After that, I uninstalled ADE and reset my reader in the hopes that starting from the beginning would help. After reinstalling ADE and hooking up my reader, I got a new error: E_ACT_TOO_MANY_ACTIVATIONS. Sent in an update to my case and was told again that I needed to get with Aluratek and update the Firmware. Please help me in figuring out what actually needs to be done so I can get to the point of transferring books onto my reader and actually being able to use it.

You need to ask Adobe to reset all your activations, then reactivate devices you still need.
Unfortuately, Adobe DRM does not have proper support site to allow you to view and change your device activations.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html and try live chat.

Too Many Activations...why is this still a problem?

So to make a long story short, I downloaded ADE onto my computer last week, everytime I open ADE from the same computer I get the message to authorize the computer which I have done, today I get the message that I have too many activations. Starting poking around these forums and other websites and have found that this is a pretty common problem and there seems to be no easy fix. I can't figure why Adobe does not have any easy fix for what seems to have been a problem with ADE for a couple of years? It seems to me that at this point it should be a matter of a simple phone call, silly me. First you have to get someone on the phone that speaks good english...
Anyone I put in my service ticket made three phone calls before I got someone that I could understand and of course he has no clue what to do. I just find that weird considering this seems to be a pretty common problem. Mostly I am just aggravated and venting. Any thoughts on this situation?

Hello, I am aware of the frame-by-frame feature within Photoshop. I meant exactly what I said. Though, I think I may have been a bit unclear. The Video Timeline is far better because I don't have to worry about tedious layer management. There is the addition of onion skinning. The only thing that I've found that the frame-by-frame animation allows for is to control timing in some elements.
~ Thank You

How do I open a library book on a recently acquired Samsung Nook? I get "too many activations" error. I have an active adobe digital editions and my other devices work fine. Custumer Support was unable to get the new device activated.

I have a library book on the bookshelf of a newly acquired Samsung Nook but I cannot open it. My other devices work fine but I cannot activate the new unit. I get a "too many activations" error message. Customer Services say I have a valid license but they deemed my problem to be a technical issue and referred me to the forum. Thanks

Step 1 - by trial and error...
So far, I have been able to create physical files containing MP3 and JPG on the NAS using the Windows XP systems to copy from shared locations on the Vista and Win7 boxes. This process has been aided by the use of a 600 GB SATA 2 capable hard drive enclosure. I first attach to Win 7 or Win Vista and reboot to see the local drive spaces formatted on the portable device. Then I copy files from the user's private directories to the public drive space. When the portable drive is wired to an XP box, I can use Windows to move the files from the portable device to the NAS without any of the more advanced file attributes being copied to the NAS. Once the files are on the NAS, I can add the new folder(s) to iTunes on any of the computers and voila, the data becomes sharable via iTunes. So far, this works for anything that I have completely purchased, or for MP3's I made from the AIC files created when I purchased alblums via iTunes.
I have three huge boxes full of vynl records I've accumulated. The ones that I've successfully digitized via a turntable attached to the sound card on one of my computers and third party software, have found their way to the NAS after being imported into iTunes and using it to bring down available album art work. In general I've been reasonably well pleased with the sound quality of digital MP3 files created this way, but the software I've been using sometimes has serious problems automatically separating individual songs from the album tracks and re-converting "one at a time" isn't very efficient.

Sir, My Photoshop Element programme is not running. Because of 'too many activations'.

Sir,
My Photoshop Element Programme has been suspended due to too many activation.
I can only think this is due to Hard Drive failure on my PC.
Initially reformate and re-install on same drive. But this drive Failed too.
I then replaced it with a New Drive and re-installed, but cannot get my programme running due to too many activations.
HELP.
Rgds
Ken

Hi,
You might like to go to this page and start a chat session - they will be able to help.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Brian

Cs3 too many activations

Hi,
I accidently uninstalled Photoshop CS3 without deactivating it and need to reinstall it on a new computer but am getting the "Too Many Activations" message. If somebody from Adobe is listening can you help please?
I realise this is a user-to-user forum but there is no other option. I've called the activation phone number which states there is no more phone activation support go to www.adobe.com/go/activation. The activation support web page says you can only use chat and the chat support people say there is only forum support for CS3 products. I just need my serial number reset as I can't use the purchased product!!
Please help Adobe.
Thanks,
Chris.

Chris..... wrote:
Thanks R_Kelly for the reply!
That's what you'd think right but... Adobe just says it's an unsupported product and you have to go through the forums. So here I am.
I've tried calling but as soon as you say CS3 on the automated system it hangs up :-(
When I was on a chat with Adobe I did ask how the forums were supposed to reset my activations but the guy just said you have to go through the forums.
One very unhappy camper,
Chris.
That means you were trying to reach or were already chatting with Adobe Tech Support, as opposed to Adobe Customer Service. Only Adobe Customer service can assist you.
Insist to have your issue escalated to a supervisor if you get another id¡ot on the phone.

Too many activations

HI,
I'm getting the message "Too many activations" when trying to install Dreamweaver CS3.
It's a volume license key so you can't deactivate it from the other computer.
I've uninstalled from the other computer and it still says "Too many activations".
You can't call Adobe anymore about this product. They just want you to post in the forums.
So here I am......anyone from Adobe listening who can deactivate my previous installs?
Thanks.

Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Prasad.
Prasad: Hello! Welcome to Adobe Customer Service.
Kenneth Binney: There is an unhappy customer in the DW Forum. https://forums.adobe.com/thread/1535916 can you please assist him.? I am an MVP in the DW Forum but I can't handle a licensing issue
Prasad: Hi Kenneth.
Prasad: Thank you for the information.
Prasad: May I please have your First name?
Kenneth Binney: Kenneth
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Prasad: Kenneth, since it is volume license, please call 1800 614 863 Australian Phone support number.
Kenneth Binney: Here is what he wrote "Yes, I understand this is a user-to-user forum. That's why I asked if anybody from Adobe was listening. I've called Customer Service, (the Australian number). When you choose the relevant options, it tells you phone support is not available and to get in touch on the web."
Prasad: May I place your chat on hold for 2-3 minutes while I check that for you?
Kenneth Binney: Yes
Prasad: Thank you for staying online.
Prasad: I see that this is a technical issue.
Prasad: I will transfer your chat to our technical support team.
Prasad: They will help you on this issue. Please allow me 2 minutes while I transfer the chat to our Technical team. Would that be okay?
Kenneth Binney: Thanks
Prasad: Thank you.
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with Raman. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Raman: Hello, Welcome to Adobe support.
Kenneth Binney: Thanks
Raman: Could you please provide me the serial number of the product to assist accordingly?
Kenneth Binney: Hello Issue in Forum not mine
Kenneth Binney: https://forums.adobe.com/thread/1535916
Raman: Keneneth, I need to go ahead and escalate the issue to the team who replies on forums.
Raman: Please allow me 2 minutes to check
Kenneth Binney: Thanks
Raman: Kenneth, I have checked and Adobe CS 3 is an an end of life product.
Raman: Adobe doesn't support it anymore.
Kenneth Binney: What can I tell him - he is reinstalling corrupted install
Raman: It may be an issue with the installer he is using. It depends upon the license he has.
Raman: If he has volume license, he needs to download the product from Volume licensing product.
Raman: It may be an issue with the system as well.
Kenneth Binney: I'll tell him
Raman: Sure
Kenneth Binney: If he can chat with case number might that be helpful?
Kenneth Binney: Thanks

"too many active users"

Had an MS Access database on a Drobo-FS that a few staff were sharing. Worked fine.
Set up a new Lion server mac mini and moved the database to that machine and set up SMB sharing. (server's running 10.7.2 Server).
Works fine for all afp and smb file-sharing uses *except* for those users who are accessing a Microsoft Access database sitting on a shared volume. Even if only one user is active, they get "Too Many Active Users" and the database won't open. I see this when using Access 2007 and/or Access 2010.
If I drag the access db file from the server to a local volume, it opens and runs fine.
Guessing it's an edge case for the new smb software in Lion.
Have reported this to Apple but no solution yet. If any one has a workaround (or clue), I'd love to hear it.

The problem is due to Lion not supporting byte level file locking on its implementation of SMB which is required by some older applications such as Excel 2003, Pastel accounting, Caseware and MS Access.. Upgrading the app sometimes fixes it as in Excel. If the latest release does not resolve it then the only way I have found to fix this is to disable SMB sharing in Lion and install a 3rd party SMB sharing stack. I tried Samba but could not get it to work properly even using SMBUp which takes a lot of pain out of the install. I eventually found an app from Thursby.com called Dave which works really well, unfortunately it does not integrate with OpenDir at this stage but you can create users in the local dir for use with Dave while continuing to use OD for other stuf. Ive asked their developers to consider adding LDAP support. If more people ask then they might do it. The big downside is that it is really expensive at over $100.
I've not tested Lion 10.7.3 update yet to see if it resolves the file locking problem. I plan to test this during the week.

Adobe reader says too many activations.

Have adobe reader on ipad and iphone. each time itune updates, I have to activate reader again. now it says I have too many activations and I cannot use it anymore. Suggestions?

That's not the Adobe Reader. We don't have an error message like that. If you like, you can take a screenshot (press home key and the power key and the screen shot will be captured to your photo library) and share that with us on the forum or in email at [email protected]
It does look like Overdrive is using an Adobe Account. From what I can tell in their support, you may have a limited number of devices on which you can use a particular Adobe ID. They recommend you contact Adobe support for help on this. The best link I've been able to find is this one:
http://helpx.adobe.com/en/x-productkb/policy-pricing/account-password-sign-faq.html
If you scroll to the bottom of that page, there is a "Chat with an agent" link that you might try (since I don't see this error message listed there".
I also found a few other users in our forums who were having this issue. They resolved it by correcting the timezone on their iPad. Again, note that they are using the Overdrive app, not the Adobe Reader =)
http://forums.adobe.com/message/3819884?tstart=0

Still another TOO MANY ACTIVATIONS?

I am in catch 22 with this problem. I can't understand why it takes
so much time to reset my activations that appeared out of nowhere
and stopped me from transferring books I bought to my Libre eReader.
I started over a week ago contacting my unit manufacturer and Books On Board but only got that it was Adobe's problem. My contacts so far with Adobe has not resolved the problem! Evidently Adobe needs to reset my activations so I hope this post will result in some action!
Budco3

I'm still waiting for a reset to
my "Too Many Activations" problem
My original Adobe DE activation registration is [email protected]
I have only one desktop and a laptop and ONE eReader. An Aluratek Libre. I was able to downlaod my first book but the the dreaded "Too Many Activations" appeared.
The error message reads:
E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/activate 4328:238:6238 urn:uuid:952d275ff_4a94_4cfc_a31b_f18ee 1Sccfke
Will this help speed up a fix to my problem and a reset to my activations??
Ev Fuller.

Problem "too many activations"

Hi,
I´m having a big problem with my new archos 70 internet tablet when I will activate the archos. Error "too many activations".
Yes, it was my fault, because I have problems to transfer my ebooks, which I bought at the txtr store and I try to solve the problem with some deactivate and activate of the archos... to many activations :-(
Can anyone help me, how I can restore at minimum one activation ?
I could transfer the books on the archos (android 2.2) without problems, I saw them in the application txtr, but if I want to read the books, always the error "unable to read the document" appears (on PC with ADE everything works fine and the book is readable).
best regards and many thanks from
Stupid_Man

As a note to anybody submitting a support case for E_ACT_TOO_MANY_ACIVATIONS, provide both the AdobeID you are using the activate Digital Editions as well as the full and exact error message (with all the number/letters) and it will help get the problem resolved in a timely fashion.
Such as in this case, although she opened the case on 3/13, and it was responded to with a request for her AdobeID within two hours, to which she responded with the AdobeID on 3/15 (2 days later). The expected close rate after the correct information has been recieved is 3-5 days, and this has already been bumped up to the appropriate level and should be taken care of shortly, so I'm not going to jostle support's elbows on this one.

I bought and legally own PS CS3. Installed on a desktop and the machine died completely. Downloaded a trial of CS3 from Adobe site. Went to activate and said too many activations. Activate over the phone. EXCEPT Adobe does not handle activation issues ove

I bought and legally own PS CS3. Installed on a desktop and the machine died completely. Downloaded a trial of CS3 from Adobe site. Went to activate and said too many activations. Activate over the phone. EXCEPT Adobe does not handle activation issues over the phone. Adobe doesn't care about their older products - they don't care that I spent hundreds of dollars for CS3. This is truly disgusting corporate behavior. Is there anything I can do? We aren't all rich photographers. I paid a great deal of money for this product. Is it now useless?Thank you,
James Scott

HI James please contact the Adobe Chat Team for activation issue
kindly do the mentioned steps as follow in order to get hold of chat rep of adobe
Go to www.adobe.com/getsupport
select the product as adobe creative suite - then select the issue as adobe id and sign in - and then click on still need help contact us then you will be able to find chat option and they will help you with the chat issue

"Too many activations" NOT TRUE, please help

How can I activate Indesign? I get a too-many-activations error, but there is no way to deactivate the copy that I am replacing. The Mac it was on went down, and the hard drive is not readable. I installed from the original disc and put in the serial# as requested. There is no option in the app to contact Adobe. When I use the website, I get an endless loop of click-around that ends at contact-support. Click that and it sends me back to the start. This should be a simple phone call with an easy to find number. I eventually found, by accident, the chat feature, but it was and is, unavailable. Please offer some real-world advice on how to get this fixed. I don't really want to go back to Quark...activation

Yes, call support to reset activations server-side. The numbers are prominently featured on the support and store pages.
Mylenium

I have been blocked from my own ITunes songs because my apple ID associated with too many devices

I cannot access songs from my own iTunes Apple ID because it says my iPhone has been associated with too many devices. I have to wait 90 days to access my own songs on my iPhone. Here is what happend:
1-Our family moved. So, with the address change, the credit cards on all of the apple ID's would no longer work because the other users had our old address. (I have 4 users in the family).
2-My family started calling me while I was out of town complaining that purchases were rejected. This was because our address had changed and it no longer matched.
3-I tried to walk them thru the process of changing the home address on the credit card, but they couldn't do it. They assured me that they were doing it correctly and were still rejected.
4-So, being the techie of the family, I simply logged into each of their iTunes accounts from my iPhone while I was out of town and made the address change. While I was in their accounts, I noticed they didn't have automatic downloads and iTunes match and stuff. So, I changed it so it would work for them when they logged back in.
5-I go back to log into my own account on my iphone and I cannot access my own songs on the iTunes cloud for 90 days!!!! This is quite disappointing.
How can I get this corrected? I tried to reset user settings (not a erase and reset). I figure it's not my phone, but my iTunes account thinks I'm doing something sharing-wise.
So, in summary, when I am on my iPhone and I go to my iTunes library and click on a song (that I have paid for) with the cloud and down arrow beside it, it's rejected. It says that I have too many apple id's associated with this device and I must wait 90 days. It counts down each day.
I just want access to the music I paid FOR!!

Thank you-I will contact support.
No, I cannot wait 90 days.
Let me restate what I have to endure, even though I own the music and have paid for iTunes Match:
I cannot access my purchases-zero-at all
I have to listen to never ending McDonald's latte commercials and progressive insurance. I have now banned both of those annoying businesses and will not make purchases there.
In summary, I have given apple my minded, and have zero to show for it.
Ps-you get to hear the McDonald's "love hate commercial" every 2 songs on iTunes Radio. I have substituted the words where I hate McDonald's and love when the commercial is over.

After my friend locked me out of my iPhone with too many wrong passwords I restored my iPhone and now it is showing that picture of a cable leading towards itunes and itunes says the sim is not supported but it is the original sim. How do I fix this?

After my friend locked me out of my iPhone with too many wrong password attempts I restored my iPhone via recovery mode and now it is showing that picture of a cable leading towards itunes, and itunes says the sim is not supported but it is the original sim. How do I fix this?

Something went wrong with the update, this can and does happen with every version of iOS.
There is nothing wrong with the update.
Simply restore the device via iTunes on the computer.
If iTunes is stating it will take hours to update, that indicates an extremely slow Internet connection and is likely the reason the OTA update failed.

Aggravations with Too Many Activations

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