Agreed Payment Date

Can I first say that I have a payment that is overdue which I accept and I phoned BT to say that I would be able to pay in May and the guy was very helpful. He said when did I think I could pay by and I said 15 May as that was when I expected money in my account. Unfortunately, I got the dates mixed up which I accept was my mistake and called BT back to say the money will actually be in my account on 20 May. However, despite being able to guarantee that payment will be made on that date, the BT agent stated that he can now do nothing to change that date and the restriction will come into force.
I fully accept that the confusion over dates was my mistake but I am surprised that there is no flexibility in the system to allow a change. I speak as someone who is a BT customer of 27 years. I would think that someone could find a solution to this to help a very loyal customer who made a genuine error. If there is someone on here who can suggest a solution I would be grateful.

Hi freedomseeker,
If you fill out our contact form (the link to which you can find in my profile under the "about me" section) we'll have a look at your account to see if we can help you out with this.
Dean
BTCare Community Mod
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