Ai CC won't run or be deleted.  Went through 5 support staff.  The last one said to come here.

Last week, I downloaded the Ai CC trial.  It closed when I tried to open it.  I went through the solution that is on this website.  It worked.  But the next day, the same problem occurred.  After 5 support staff, I was told to come here for an answer.  The last person guided me through 2 different ways to delete the Ai CC 17, but it would still try to open.  I'm frustrated!  I really like the new Ai CC.  I have currently Ai CS5.  Kept it closed when trying to deal with Ai CC.

Leslie,
I went through the solution that is on this website.  It worked.
Which solution worked in the first place?

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