Ai cs4-trouble with vistaprint pdf (1.4) specs-hairline white box

I have never worked with vistaprint before. When I upload my Ai cs4 file using their pdf (1.4) specs, I get the horrible transparent box with a hairline white border around some of my text (drop shadow). I have been on the phone w/ their customer service, and they can't help me. They also take Ai and PS files, but my file is too large to send, and am afraid I might lose something in compression. Any ideas?

Hi Mike,
Thanks for taking an interest! I tried rebuilding my gradient as suggested to see whether it would make a difference, but was still having issues. Tried to save every which way with the save as PDF options in 1.3 profile. Finally went back into the file to unpack each layer and see what I could adjust to save the appearance.
Found this fix in my swatches palette: for some reason the swatches I was working with had converted to "Book Colour", something I never use. I changed the dropdown back to CMYK and changed the colours from spot to process, which fixed the file Relief after hours of searching and late nights!
Thanks again!

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Ai cs4-trouble with vistaprint pdf (1.4) specs-hairline white box

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