AI CS5.1 error - says it needs to be activated

I have CS5.1 apps on my mac, but my subscription has reverted to the Cloud. I have been able to access the CS5.1 apps before but now I get a message "Unable to activate Creative Suite CS5 Premium Design Edition. Product Activation is required to use this product." The 2 times this happened before the chat person did something to fix but the one today was not aware of what the problem is. Help! the FAQ on the Cloud said I could still use the older edition.

skbusch,
Did you try here?
http://helpx.adobe.com/x-productkb/global/service-c1.html

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AI CS5.1 error - says it needs to be activated

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