Ai cs5.1 won't open after Yosemite install

hi - all my other adobe products open, except for ai cs5.1.
the msg that I receive is: An unknown error has occurred (-50). Adobe illustrator will quit now.
has anyone else experienced this?
thanks!

Greetings,
iPhoto is at version 9.1.5 and the Mac OS is at 10.6.8.  Have you run your software updates? 
Start with: Apple > Software update.

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