Ai CS6 is Corrupting Files

I just upgraded to Ai CS6 and it's corrupting my files. This has never happened before. After clicking OK, the files open but half the work has dissapeared! The first time, weeks ago, it turned my whole screen blue - two differnt shades of blue on different occasions. I could see the work underneath the blue. The blue seems to be gone, but the day after working on a files I continue to get these messages.
Please send instructions in layman terms. I saw a similar post about this, but couldn't understand what to do.

With what you've done all the time you entered document recovery mode. Illustrator treats files differently in that mode. And you should treat your files differently when working in that mode. There is special awareness requeired whenever you are recovering any files (not just AI) using any tool (not just Illustrator).
First rule: always work with a copy of the file. Never use the original file if possible at all (that is: if it is not so broken, that you can't even copy it). Period.
Second rule: Always know what you're doing. Gather as many information as possible.
Have you read this:
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
and this:
http://helpx.adobe.com/illustrator/kb/copy-paste-artwork-slow-or.html
Third rule: when you're done with recovering, leave recovery mode. Don't let it treat files that are not broken.

Similar Messages

Illustrator CS6 Repeatedly Corrupted Files?

hello --
thank you in advance for your time as i am quite in a predicament. i have lost 2 full days of work due to file corruption and i cannot isolate or fix what the problem is. here is how my files are set up:
i use multiple artboards (16-20)
i use graphs to simulate segments in a dashboard view (pie charts)
i use 2 font families
i have tried every solution under the sun so far:
reset preferences
saved recovery files
tried editing the postscript files to remove offending commands
saved as PDF, which worked, but the files are essentially unusable since in many separate files
any possible fix i found in this forum i could think of
after opening the file i get the error message, and if i open the file, most of the layers are gone and it stops with a "graph" object layer, which cannot be selected. it suggests to me that it might be something with the way i use them (i use several of them), that caused the issue. i have tried to isolate that element and it's occurrences in the postscript file, but probably not doing it right.
has anybody experienced such problems using pie charts in CS6. the last 2 files i worked on both used pie charts & both have become corrupted.
any help would be much appreciated!
thanks,
patrick.

Patrick,
Are you saving to own harddisk? If not, I believe you should.
It is always recommended here to open/save your documents from/to your own harddisk, then copy to external media/servers/whatever as backup.
You may be lucky (for a while), but the chances of file corruption and other unpleasantnesses are immensely greater when you use anything but the harddisk.
To rescue what may be rescued:
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way (remember to tick Paste remembers Layers in the Layer palette flyout/dropdown first, and to untick it afterwards).
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html

White Wall - Photoshop CS6 corrupted files won't zoom

So my Photoshop CS6 is slowly corrupting files. I open psds to find nothing but a giant whit wall. I zoom out and the white disappears but then I can't zoom in any further than 50%. My rulers however, show that I'm zooming in. Then when I select another layer... it snaps to % I should be looking at. (Also... this particular file won't give me a preview in the icon on my desktop. Related?) This is not happening with all my files. Just the ones surrounding this particular project. Please. Help. Me.

Welcome to the forum.
With display issues, the first thing that I recommend is to check the installed video driver, and if it is not the latest, update that from the mfgr's Web site.
What OS are you running?
What video card (make & model) is installed?
What is the video driver version?
Is that the latest on the AMD/ATI, or nVidia Web site?
Good luck, and if that does not help, at least we will have gotten that out of the way early.
Hunt

Illustrator CS6 Corrupts Files

Hello Support,
Can anyone tell me anyone is experiencing an issue saving a file
to Windows server and getting a corrupt file?
We are also getting messages on the file saying resources are not avilable.
We might note we just upgraded to CS6 illustrator

Richard,
I believe others may present some suggestions here, including staff.
You may also try having a chat Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or calling Support;
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
the last option may (almost certainly) come at a price.

Premiere Pro CS6, large project file size - crashing etc

Working on a project in Premiere Pro CS6 - also incorporating after effects and using 2 external plugins (Beauty Box and Factory Pro FX). Project is over 500MB, lots of comps, titles etc. project seems to be corrupt on my machine. .The project crashes continually. I cannot save my work, I cannot export, I cannot create XML and media is linking incorrectly. When I pull the project in on my laptop (separate machine) which has CC 2014 running, the project is FINE. That said - I need to work off of the more powerful machine to do this job - so need to find a way to troubleshoot. Note - project opens on my partner's machine, she can save + export, etc - however the media in still linking incorrectly on her machine as well (note partner does not have the 2 plugins, beauty box and factory Pro FX) - that said, it still links to the wrong media.
We have worked out a work-arond where we pull all of the AE sequences out of Premiere and into separate AE project which has made the project workable again but we know something is WRONG and we need to fix for future ASAP.
please help!
thank you

REALLY_ Mac has a history of being more stable than PC with Premier ...
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Fixing Corrupted Files

I installed Photoshop CS6 on Windows 8.1 64 bit and some of my image files are now corrupted. Is there an software update that will fix this problem? Or is there another way?

By image file, I mean jpg, bitmap, etc... When I attempt to open them, I get an error message that reads "Could not complete request because an unknown or invalid JPEG marker type is found.".
The bitmap files that do open exhibits thick and thin black lines over the image from end to end. Then there are the ones that only show a part of the image. Do you know what is the cause of the corrupted files? How do I repair them?

Photoshop Corrupting Files When Rendering Gradients

Hello there, I'm a first time poster, with a long time problem.
My Photoshop is corrupting files in a very destructive fashion, and it seems to be tied to the live rendering of gradients. Not just blur filters, as in this thread (http://forums.adobe.com/thread/751036?start=200&tstart=0) but opacity adjustments in layers, and hue/brightness shifts. This happens usually in files with large dimensions, but not necessarily complicated layer structures.
This type of corruption, which renders blocks, tesselated shapes, or inverts/fills odd layers, seems to be a problem for multiple users, but I haven't seen a solution.
I think I may be the first person to link it directly to the live rendering of gradients- rather than just the blur filters. Anything that has to render a gradated shift across the image seems to be the culprit. Usualy starting as a solid, and ending as a transparent. However, simply adjust hue/brightness over an opaque layer will make the corruption happen as well. Which leads me to believe that this corruption is caused by live on screen rendering of gradient shifts.
Does anyone have any further thoughts or potential solutions?
Here are my specs:
CS6 13.0.4 x 64
Mac OSX v.10.7.5
3.2 GHz Quad-Core Intel Xeon
12 GB 1066 MHz DDR3

I do not understand what you writing in either append. Please post some screen capture that show us the problems your having. Its hard to be the first person to do anything . Your most likely not the first one.

Fixing a corrupted file

I seem to have a corrupted file. It takes 4 or 5 seconds for anything to appear when you try to type anything in and the panels take 5 or 6 seconds to appear when you change a tool. I've been working in other documents with no problem, it is just this one book.
I've tried exporting it out to an IDML file and reopening it, but it doesn't help.
Next I tried exporting it out to an ID Tagged Text file and placing that with the Shift key to autoflow it in and that seemed to work as far as the typing problem, but none of the graphic links imported and this is a 6 chapter book with hundreds of graphics!
Is there another way to import the content with the links into a new document that I am missing? (or a way to fix the original file?)
CS6, XP
Thanks in advance.
Chris

Hey Wright,
You might want to try steps in http://helpx.adobe.com/indesign/kb/troubleshoot-damaged-indesign-documents.html
Usually these sort of errors come down to one swatch or a element in the document. Now it might be just as simple as creating a new book and adding back the document. Or as difficult as a corupt text frame or font in the document.
For your question about movung content you could try just moving pages from one document to another new document abd checking if that helps.
- Ankit

Computer shuts on and off some corrupted files - no virues now

Listed below are some of the errors I found on event log in the laptop:
I have a Qosimo 8 megs of memory, windows 7 64 bit. Running AVAST 7.0 antivirus and Malwarebytes - both paid subscriptions. I think the model number is 830 530 I bought in 2009.
The shutdown problem has
been happening on and off for the last six months. I had two major instances of trojans taking over my machine and it caused constant shutdowns. AVAST worked with me on one and they had me use malwarebytes and spybot and hijack this. They took over my computer to get it up and running properly, but this new round of errors a trojan was found in the registry key and the startuptoolbar. Two nights ago I had another shut down several times and after running malwarebytes and antivirus I could find no errors so I’m leaning toward corrupted files? Is there anyway to fix these files without having to reformat the hard drive?
I did run a computer repair and a computer memory repair tonight using F8 and no problems were found by the computer. I’m not sure what to do with these errors in event viewer.. I get the toshiba error
quite often and it madely stops me from going online with my internet connection, and I had downloaded a newer version but same problem – I use windows repair in network and the error is always resetting the toshiba network IP. I just put a note into toshiba on that problem.
I also use microsoft silverlight for my fenderfuse application which needs that software operate properly. I’m not sure exactly what to do with that Custom dynamic link libraries are being loaded for every application. It states to check libraries – but what am I checking for? I do not have a lot of programs on the laptop but not sure what to look for in library?
Windows logs under Application
The description for Event ID 0 from source Ipod service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event
The description for Event ID 0 from source SignInAssistant cannot be found. Either the component
That raises this event is not installed on your computer or the installation is corrupted. You can
Install or repair the component on the local computer.
If the event originated on another computer, the information had to be saved with the event. The following information was included with the event:
WLD InitializationTimerQueue. QueueWorkItem Started
The win logon notification subscriber <sessionEnv> was unavailable to handle anotification event.
The description for Event ID0 from source IViRegMgr cannot be found.
Same for AdobeARMservice
Same for User Profile Service
Critical events
System has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, rashed or lost power inexpertly.
Administrative
Events
Unloading the performance counter strings for service WmiApRpt failed. The first DWORD n the data section contains the error code.
The performance strings in the performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance Registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data Section, and LastHelp value is the third DWORD in the data section.
Several warnings on Toshiba Servicer Station. Error checking dependency (1df917db-3056-41a-bbac-0489a6b63d4dj: Unable to retrieve registry value.
Toshiba Service Station - skipping empty element (tsu:setup_args) (several errors on this one)
( I also installed the latest Toshiba service station and it did not fix the error problems in events log. When I did a restore it was before softare update this was added so now my computer is working properly with windows on connecting to the internet wireless.)
Unloading the performance counter strings for service WmiApRpl (wmiaprpl) failed. The first Dword in the Data section contains the error code.
Failed extract of third-party root list from auto update cab at: www.download.windowsupdate.com/msdownload/udate/v3/static/trustedr/en/authrooststi.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
Biggie? Custom dynamic link libraries are being loaded for every application. The system administration should review the list of libraries to ensure they are related to trusted applications.
Audit events have been dropped by the transport. 0
The system has rebooted without cleanly shutting down first. Kernel-power - this has happened several times.
The performance strings in the Performance registry value is corrupted when process Performance extension counter provided. The BaseIndex value from the Performance registry is the first DWORD in the data section, last counter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the data section.
Sometimes my computer shuts down often on its own and I find a Trojan - other times it shuts down often during a start up and I find no viruses as was the case yesterday. Today I did not get on the internet and the computer worked fine.
I guess I need to know if there is a way to reinstall the corrupted files without having to go back to the default settings when I got the computer. Does toshiba have a windows repair disc that works better then what I did with using F8 and having a system repair and memory check done that found no errors? I also installed the latest Toshiba service station and it did not fix the error problems in events log. When I did a restore it was before this was added so now my computer is working properly with windows on connecting to the internet wireless.
Malwarebytes said that by looking at these event viewer logs that it does not appear that I have a virus now but I do have corrupted files and can toshiba help me in getting them fixed. I really hate to do a complete reformat.
Thanks
Rose
Solved!
Go to Solution.

Event Viewer 5/14 events
Window logs
Application –
Information - Software protection service has stopped
Error – Unloading the performance counter strings for service wmiaprpl failed. The first Dword in the data section contains the error code
The performance strings in the performance registry value is corrupted when process Performance ext
The winlogon notification subscriber <SessionEnv> was unavailable tohandle a notification events
Error – Your computer was not assigned an address from the network (by the DHCP) Service) for the Network Card with network address0x701A043A07AE. Your computer willcontinue to try and obtain an address on its own from the network address (DHCP ) server.
Failed extract of third-party root list from auto update cab CAPI2
Warning – customer dynamic link libraries are being loaded for every application. The system Administrator should review the list of libraries to ensure they are related to Trusted Aplications.
The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The baseindex value from the performance registry is the first Dword in the data section, etc. – this error shows up often for today 5/14 (on line the aqnswer to this error is -
Performance counters are collected and used by services and applications. If they are installed incorrectly or with improper permissions, performance counters cannot be loaded, and services or applications cannot collect or interpret the data.
I noticed that software protection stopped and then it showed software protection working. I did not get any critical stop errors like I did before but that is because I don’t have any Trojans or viruses. I ran a full scan with both Avast and Malwarebytes yesterday and no problems.
Under system for today I see
The multimedia Class Scheduler Service entered the stopped state.
The application experienced service entered the stopped state
Under application Window logs for today
Fault bucket 130885241, type 5 Event Name PNDriverimportError response: not available
This is a warning error:
Windows detected your registry file is still in use by other applications or services . The file will be unloaded now. The applicationsor services that your registry file may not function properly afterwards.
10 user registry handles leaked from \Registry\User\(this section covered several registry problems I sent the note online and this is what they state: Cause this behavior occurs because the windows operating system automatically closes any registry handle to a user profie that is left open in an application. User Action – this is a warning event the application that is listed in the event detail is leaving the registry hand open, and it should be investigated.
I don't know how serious this probems are - I didn't like seeing the software security being stopped. But then it started up. I have copied everything personal on this laptop so I am ready to reformat if needed.
I still have the problem about IE not opening links unless I right button click to open it. I also had to make a separate ID to run Fender Fuse software as this computer was not recognizing the USB slot where I connect the amp to the laptop. Fender had me set up another id with minimum items and then I was able to connect to the amp and make changes.
Rose

Ok! so i tried updating my ipad 2 software to I.O.S 6.1 and it failed then continued to shut down and put the plug into itunes logo on my screen! I then i have been trying to update and restore my Ipad 2, then it says corrupt file and stops any advice?

This is ridiculous!!!!! Apple Corporation needs to fix what ever went wrong with IOS 6.1 update and they better do it soon or theyre going to have a mob on their hands!! i have been continuosly restoring and updating my iPad 2 and it always says corrupt file then restarts the whole process! im going out of my mind and im about to say to **** with it and call apple themselves and make so many complaints that theyll fix it within the hour or i will go to new york city at the head of the corporation and make the most skeptical and most embarrissing seen that they will end up ashamed to even be working for a company with the supposedly "SMARTEST AND BRIGHTEST TECHNOLOGICAL PEOPLE IN THE U.S." who cant even get a software update correct so that it doesnt make some of our lives harder then they need to be! and if its already known to be corrupt then should take it off the whatever update liost and fix it before anyone else has to go what ive gone through, cause its pure torcher!! i paid good money for a product for easy use whenever and thats not what im getting when they cant even make a simple update thats supposed to help but only makes my product worse and make me wanna never buy from them again!

Hello aZaa4401,
Thank you for using Apple Support Communities.
You can use the following article to resolve your issue:
If you can't update or restore your iPhone, iPad, or iPod touch
Regards,
Jeff D.

Can iMac not waking from sleep be caused be a corrupt file

I have had my 27" iMac from July of 2011 (running Montain Lion, 8 GB RAM, 2TB hardrive, 3.4 GHz,Intel i7) for over a year and a half and ever since I bought it, it has had a problem waking from sleep. I can hear the computer running, but when I click the mouse, keyboard, or power button, it stays asleep and I am forced to do a hard shut down. Apple has been trying to fix the issue, but to no success. They have replaced the hard drive, logic board, usb ports, RAM, mouse and keyboard, but it still happens. They finally threw in the towel and are replacing the machine. They offered to transfer all of our files (jpgs, mp3s, docs, videos, etc), but one thought occurred to me... what if the sleep issue is caused by a corrupt file? I highly doubt that is the case, but wonder if any of the experts out here would know better than I.
If we didin't have the data transfered, we would just keep it on an external hard drive instead. But, I would assume that it wouldn't matter if the files were on internal vs. external because either way, the computer would access the files. That being the case, if the sleep issue was caused by a corrupt file, the computer would still access it on the external and the sleep issue would resurface.
So, 2 questions:
Can a corrupt file cause the sleep issue?
If it is true that a corrupt file can cause the sleep issue, would it matter if the corrupt file was accessed from an external drive vs. internal drive?
Thanks so much!
Chris

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Corrupted files

Right my laptop isn't working. I formatted my hard drive and went to re-install WinXP. The problem being that at 56% installation,the battery on my laptop cut out. Now I can't even get the files installed by XP off my hard drive.They only show up on the C:/ when its unpartioned and in that case the command in ms dos ( format c:) doesn't work,it only works when the hard drive is partionted.
XP refuses to run installation again while these files remain. I need your advice!

On the screen going black - maybe it has entered hibernation mode. Try changing the settings in the Lenovo Energy management schemes. You can refer to my posts in my Blog on these items for more details. The corrupted files may be due to faulty media. Try a different media or a different disc.
View my Blog on the Lenovo S10

External hard drive, error -36, corrupt files and slow transfer speeds

This is a long post but stay with me.
I've got an external 250GB Lacie drive connected to my 24" Intel iMac via Firewire 800. I have approximately 80GB worth of files (including my iPhoto library) on the Lacie that I'm trying to move over to my iMac but have run into some frustrating problems.
Overall, transfer speeds are erratic – fine at times and SUPER SLOW (5 minutes to transfer a 3MB file) at other times. At first I was transferring entire folders, but after always getting errors (error -36 to be exact), I was having to transfer individual files. This works fine as long as the files aren't too big (which makes the transfer speeds SUPER SLOW) and not corrupt (which gets me an error -36). Is my Lacie crashing on me? Is there any hope?
Here's what I've done to try and salvage my sanity with no resolve to my problems (not exactly in this order):
1) Ran Disk Utility to repair Lacie. Everything came back OK
2) Ran Disk Warrior on Lacie. Found a handful of bad items that Disk Warrior was able to repair. Had Disk Warrior replace the old directory of the Lacie with the new directory.
3) Ran Drive Genius: Raired and Rebuilt the directory, did an Integrity Check (came back OK), attempted to Defrag but could not because of errors to the drive, did a Scan for bad blocks (which after running for 3 days! it was only 20% complete and had found over 150 bad blocks, at which point I quit to try something else)
4) Checked that my Firewire cable was properly connected and replaced the older one I was using with a brand new one.
5) Disconnected all peripherals except for keyboard, mouse and Lacie.
6) And at times, even viewing a file on the Lacie has caused my Finder to crash, requiring a restart of my iMac.
I'm sure I've left something off I've tried but you get the idea.
I've read that maybe I can transfer my files using Terminal. Yes/No? Does this bypass any corruption the files may have?
What about creating a second partition on the Lacie and moving files over to the second partition? Does this solve anything? I don't know anything about partitioning so maybe I'm talking crazy.
I've also read that iPhoto tends to corrupt files which makes me hate iPhoto, and myself for not backing up.
And I've read a lot about error -36's and none of it sounds good so I'm just hoping that someone might have other suggestions for me to try and save my files (especially my iPhoto files which include baby pictures that if I lose, my wife will kill me).
So if anyone has any ideas, let me know. Please. I'll try anything.

Hi Aaron Thompson-
I am fairly certain you have a bad power supply brick to the LaCie drive. This is a hard problem to troubleshoot as generally when the bricks go bad they do so slowly and the drive appears to power up and stuff but it just doesn't work.
If the drive is under warranty LaCie will replace the brick at no charge. Otherwise they sell them for around $20US on their website.
Luck-
-DP

Corrupted file unable to remove from trash because it is running. Unable to shut it down.

I had recently converted some video tapes into dvds as well as disks that I could download onto the computer. I did not realize that I installed a dvd into the drive instead of the downloadable disk when I asked the computer to download the files. Instead of not performing the task, the computer partially download the dvd. Now I have this file on my desktop and when I put it into trash I can't remove it from trash because it is running. In other words there is a corrupted file that I have no way of stopping or deleting. Any suggestions? I could leave this file alone but since it is running I'm not sure how much memory it is diverting.

What is the name of the file? If you open Activity Monitor, set to All Processes, then is it displayed in the Name list?
Restarting kills all running processes. If this is not a system file, then you have it installed somewhere that is launching it automatically upon startup. You should look in your /Home/Library/LaunchAgents/ folder or your /Library/LaunchAgents/ or /Library/LaunchDaemons/ folder for a file related to this one. Until you kill that one you will not be able to delete the one are having trouble deleting.
Exposing the /Home/Library/ Folder
Pick one of the following methods:
A. This method will make the folder visible permanently. Open the Terminal application in your Utilities folder and paste the following at the command prompt:
chflags nohidden ~/Library
Press RETURN.
B. Click on the Desktop, press the OPTION (⌥) button, select Library from the Finder's Go menu.
C. Select Go To Folder from the Finder's Go menu. Paste the following in the path field:
~/Library
Press the Go button.

How can i delete a corrupted file that will not download?

I recently purchased a song on itunes and i keep getting a message that tells me to try redownloading due to the song being a corrupt file. When i attempt to redownload the song, i get another error message that tells me the download could not be completed. At this point i just want to delete the download, but since it was never actually downloaded it wont go away. Everytime i open my itunes i get the error message and it continues to pop up every ten minutes. Please help!

Highlight the said file on the Music section of your Library, and press the Backspace key. When asked whether you want to move to the trash, say yes. Then you may download it again looking in Your Account in the purchased section.

Ai CS6 is Corrupting Files

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