Ai does not open files after launch

after installing ai on a second pc, the program opens, but when trying to open a file, i get an error message saying...."does not function anymore" (translated from german into english)
I am logged in in cc, closed ai on the mac so only one program is (should) be running.

Hubert's,
You may try this full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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after installing ai on a second pc, the program opens, but when trying to open a file, i get an error message saying...."does not function anymore" (translated from german into english)
I am logged in in cc, closed ai on the mac so only one program is (should) be running.
any idea what is wrong?
thks
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