.ai Files will not open when Illustrator CS5.5 is already launched

Greetings,
I have a user using Windows 7 Pro 64-bit having issues with Adobe Illustrator CS5.5. When the user attempts to open .ai
files stored on her local machine, the files will not open if Illustrator is launched. It will show an hour glass briefly as it is
about to open, and then nothing happens. If she closes Illustrator and tries to reopen the same file, it will launch Adobe
Illustrator and the file will open. She can also open files through illustrator. It just wont open .ai files when illustrator is
already launched. This is happening when she is running illustrator as an adminitrator, and as well as when she is not an adminitrator. Any ideas?

Any specific security tools running? Team/ workflow management software? Virtual desktops? License managers? Sometimes this stuff simply blocks local ports or wants files to be opened from within once certain things are running... Otehr than that this could be something with group policies or mundane user privileges issues with different contexts, i.e. your AI also has permissions for a specific server-side user/ policy, which the local user otehrwise doesn't have and then it's not allowed to open files into that secured loop...
Mylenium

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quote:
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.ai Files will not open when Illustrator CS5.5 is already launched

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