Ai opens then windows says there is a problem and it needs to be closed

I just bought a new laptop, downloaded the Creative Cloud and apps and I keep getting a "problem has occurred" window when I open Ai and other apps then it closes

I don't think I can access the crash report? Excuse the ignorant questions I'm about to make am a relative tech novice.
Soo - as mentioned every time I open photoshop it crashes - it just says there's an error and the program will shut down and if there's a solution windows will notify me. Then nothing...
I've tried to look in photoshop files for the detailed crash report & the system event viewer but cannot find a file with those names. I've also looked in the windows files for files with those names but cannot find them either - so I don't know where to look.
Any guidance would be great.

Similar Messages

I updated my software last night and when I came back to the computer its says there was a problem and I need to restore factory settings. How do I get my photos and videos off the phone

I plugged in my phone to update to the latest software. After a while, I went back to the PC and it said there had been a problem and that I needed to restore the factory settings.
I am worried that I will lose all the photos and videos that I have on the phone. How do I get them off.
When I now plug the phone it the screen looks like when you first get it - i.e. itunes logo and asking me to plug in.

If the device has been used as designed, the pics and via taken with the device would have regularly been copied off to a computer.
The first step in the update process via iTunes on the computer is a backup.
Restore the device from the most recent backup.
If data is lost, then it is merely the fault of the user for not backing up the device or saving their data regularly.
Once the device is in recovery mode, the ONLY option is to restore.

I've downloaded Indesign CC but when I open it Windows says there is a problem, checks for a solution then tells me I need to close the programme

I've uninstalled and re-installed the software but the problem keeps occurring

Hi Eoin.Doyle,
Please try the following articles and let us know if this worked fine for you or not .
Illustrator CC or InDesign CC crashes at launch
InDesign CC crashing on launch
Preferably, if you have an application that manages the font on your machine, try turning that off and check again.
Cheers,
Kartikay Sharma

I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other ap

I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other apps but photoshop no. Any ideas?

I don't think I can access the crash report? Excuse the ignorant questions I'm about to make am a relative tech novice.
Soo - as mentioned every time I open photoshop it crashes - it just says there's an error and the program will shut down and if there's a solution windows will notify me. Then nothing...
I've tried to look in photoshop files for the detailed crash report & the system event viewer but cannot find a file with those names. I've also looked in the windows files for files with those names but cannot find them either - so I don't know where to look.
Any guidance would be great.

I updated itunes now itunes says there is a problem and shuts down the program everytime I open it.

I updated itunes now itunes says there is a problem and shuts down the program everytime I open it.

Hello there, cskilli.
The following Knowledge Base article offers up some great, in-depth and practical steps for troubleshooting the issue you're describing:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Everytime i try to open iTunes it says there is an error and it cannot be opened. what should i do?

Everytime I try to open iTunes, it says there is an error and cannot be opened. What should I do?

What's the precise text of the error message(s) please, confused?

I bought mountain lion for my macbook pro and I'm trying to install it and it says there was an error and I need to boot up but I don't have any other start up disks to boot up with. Are there any suggestions of how I could get my computer started?

I bought mountain lion for my macbook pro and I'm trying to install it and it says there was an error and I need to boot up but I don't have any other start up disks to boot up with. Are there any suggestions of how I could get my computer started?

Hold the Option key down and restart. Select one of the drives that comes up and hit the Return key.

HT1143 I have rented two movies on Apple TV but when I try to watch the movies, it says there is a problem and it won't start. What do I do?

When I try to watch movies I've rented in AppleTV, it says there's a problem and won't start. What do I do?

Welcome to the Apple Community.
Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router.

Suddenly PDF files refuse to open, error message saying there was a problem pre viewing the document Any thoughts?

PDF files refuse to open, I get an error message saying there was a problem pre viewing the document. Any thoughts?

moved from Downloading, Installing, Setting Up to Creating, Editing & Exporting PDFs

Why won't the patch to update my Acrobat 10.1.11 to 10.1.12 work? - it keeps saying there is a problem and rolling back to 10.1.11

I use Windows 7 Professional. I have been informed that I need to update my Acrobat 10.1.11 to 10.1.12 but each time I try I am told that there is a problem and I should contact my patch supplier! My patch supplier is Adobe but there is no way of asking them for help. What should I do? Do I need to completely remove Adobe Acrobat 10.1.11 and then re-intsall from the DVD and then try again or should I just leave my existing version 10.1.11 which works fine??

Hi Hitender This is a copy of the message I have sent you by other means so those with the same problem can follow progress in sorting out this problem.
I regret the file you mention is not on my C Drive.
I have sent you a screen print of what is there and you will see the nearest file to the one you speak about is msvcr100.dll.
Also when I went to Control Panel and selected the program menu and then selected the Acrobat X Pro, the only options are Organise, Uninstall or Change. But not Repair??
Thanks for your continued support – i hope we get it sorted.

What does it mean when you have a window saying there is another user and your computer has been renamed

When i opened my computer this morning, a window was there saying that there was a second user using my computer and had changed the name ... what does the mean?

ok, thanks Grant Bennet-Alder .. so this could have been my phone or my ipad I assume.
even though i have not seen this before, and had had all three for a couple of years now . but, maybe if I understand this right, my iphone could have been using wifi instead of cellular?
Is this what you mean?
again, thank you so much.
Melissa

Creative Cloud Installation: Gets half way completed then Windows says its has stop working and will find a solution BUT NEVER DOES. How to fix/bypass this issue??

So for the last 36 hours I have attempted to install Adobe Pro with no luck. Creative Cloud is the app I am forced to use to install. I have windows 7 OS, as the installing begins all is working just fine. As the installations gets about 50% complete, it seems to stall out and then Windows interrupts and says "Creative Cloud is not responding, Windows will find a solution and fix the problem" Mind you Windows never comes back with anything close to an solution. Has anyone seen this?? Do you have an fix?? It would be greatly appreciative

Hi,
Could you please retry after restarting the system.
If this issue does not get resolved even after restart then please share the following details :
1. Do you have any previous version of Acrobat installed?
2. Share PDApp.log, MSI Installation log file from %temp%
Thanks,
Vinod

Cannot update to Vs. 3.6.15 freezes my PC every time, Windows says there is compatibility problem.

Firefox keeps telling me my vs. 3.5.17 is out of date and to update to 3.6.15, each time I attempt this it ends up freezing up my computer running Windows Vista. Checking for solutions, Windows says it is a compatibility issue. I have never had a problem updating FF previously.

Same issue here, my firefox is all messed up. I went to update it and now I cant even load yahoo mail, google, ect.... it just crashes everytime.
Now it wants me to install this plugin-container from mozilla. I don't wanna unless I know for sure it wont make things worse.

Is there a reason why safari isn't working for windows anymore?? It's saying there's a problem and just wants to close. Help guys!

So i've been using safari for windows for a couple of year with no issues. A couple of days ago i tried to open safari and a pop came up saying that it isnt working properly. I checked for any updates and there wasnt any, i then uninstalled safari and installed it again. The same thing is happening.
Has anyone got any idea what is going on?? or is anyone having the same issues??
I've now installed chrome as my browser. I did like safari though

Yeaaaaa that's a matter of opinion and I don't share it.
It's margianlly better than firefox and it burns CPU and ram like no tomorrow.

Why is my adobe photoshop elements 12 not working. it says initializing and then it says there is an error and closes itself

why is my adobe photoshop elements 12 not working. it says initializing then error and shuts itself down.

Three things you can try:
1. Clean the superdrive with a proprietory CD/DVD lens cleaner that uses tiny brushes.
2. Perform an SMC reset:
Resetting the SMC (System Management Controller) on Intel-based Macs:
http://support.apple.com/kb/ht3964 and
http://support.apple.com/kb/HT1237?viewlocale=en_US
Resetting your Mac's PRAM and NVRAM:
http://support.apple.com/kb/ht1379
If you are using a Wireless Keyboard:
http://support.apple.com/kb/TS3273
3. Try the free DVD player VLC:
http://www.videolan.org/vlc/
which performs better than the built-in DVD Player.

Ai opens then windows says there is a problem and it needs to be closed

Similar Messages

Maybe you are looking for