AI trial download not working

I have successfully downloaded and can use the PS trial, but the AI trial is not downloading. I've closed all other apps. I click on the download icon, and nothing happens. When I look in the CC manager, it says there was a download error, and to contact customer support. I guess this forum is customer support?

Actually Customer Support is phoning/mailing etc. the Support
I'd try here: http://helpx.adobe.com/adobe-connect/connect-support.html though I'm 99.99% sure they can't help you as it's a first-level support, it might be worth a try, as they they can probably raise the issue for you to an Adobe staff (like 2nd/3rd level support or a developer or something)?

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