AI Workspace hates some files!

Here's a strange one.
About a month ago I noticed Illustrator (cs6 mac) would not Save For Web. The app would just beach ball forever until I gave up and force quit.
Today I tried to open an illustrator file a co-worker sent me and I got the forever beach ball (I let it spin 30 min through lunch, just to be sure it wasn't just slow). So I deleted the prefs plist and Adobe Illustrator CS6 settings.
After that the app opened the problem file just fine. Also, Save for Web was back (yay). Of course, AI was in it's default workspace then.
But as soon as I changed any one thing about the interface, such as a palette location or hiding the default app bar, the beach ball freeze would be back. I did this a couple times -- delete pref files, open AI in its default config, open and save stuff, quit, restart. but as soon as I moved, say, the swaches palette around, or showed the character palettes, on next restart the problem file would beachball.
What could it be? Whay would AI care which of it's palettes were in what order?
-- Jim
Mac osX 10.8.5
Macbook Pro 17inch, late 2011, 16BG ram, 2.5GHz
Illustrator CS6, v16.0.4

The first thing to do is to apply this hotfix:
http://support.microsoft.com/kb/2597939. Since that was posted, we have seen some cases of this problem that fall outside the upgraded environment set out in the article.
Next, look at this
blog post, especially the third item, "'Harmonica version not found' or files appearing to 'jump' to the root of the library." Without the hotfix, you may see this jump with only one folder layer even on a new 2010 SharePoint Server, which
is why I recommend installing it first.
We are aware of this issue and looking into ways to improve the behavior.

Similar Messages

  • Desktop preview is de-interlacing or down-resing and fc hates m2v files

    So, I'm new to FC. I've been using Avid and compositing packages for my video over the last few years.
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    I have the following problems:
    If my source file is a m2v (mpeg2) the Viewer and the external monitor lock together. Both scrubbing and playing display each frame identically and in sync with one another (exactly what I want). The only problem, is that FC seems to hate m2v files. Opening a project with over 100 m2v files prompts a 15 minute delay while FC does something with the m2v files. I've tried futzing with the tumbnail cache as other posts on the forum suggest, with no success. Importing m2v files individually prompt a delay of 10 - 20 seconds each (that mov files of the same content do not). That delay appears to be duplicated en-mass when opening a project with m2v sources. So I've given in to transcoding off of m2v and moved on.
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    HELP!?!?!
    -brad

    I can tell the difference between SD footage that has been blown up vs SD footage that has been downres'd and then blown up. This is a case of the latter. The change from full screen to raw very clearly changes the decoded image prior to a scale to the monitor (or in the case of a raw, no scale for the monitor). Its different decoding behavior.
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  • HT201250 Hello i am using TimeMachine to back-up entire Mac image (data + system) on an usb-local drive. I would like (on top of it) add a specific plan to back up some files on a remote network drive. Does TimeMachine support multiple back-up plans ? How

    Hello i am using TimeMachine to back-up entire Mac image (data + system) on an usb-local drive. I would like (on top of it) add a specific plan to back up some files on a remote network drive. Does TimeMachine support multiple back-up plans ? How ?

    Time Machine is capable of backing up to multiple locations, and can be used to back up to both a local hard drive and a networked drive (provided that that drive is in or connected to a Time Capsule or another Mac that is sharing it over the network). The catch, though, is that you can't specify different things to back up to different destinations. Whatever you exclude from Time Machine backups is excluded from ALL backups, and whatever is included is included on all.
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  • Can't read or write some files, internet is failing, youtube won't load, software I tried to install was in Slovenian, not dutch or english like in my systempreferences settings, pictures and files won't preview with spacebar, etc. Malware?

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    It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
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  • Can't copy some files from FileVault Sparsebundle in Time Machine backup

    I've got filevault turned on for my mac Mac Mini (10.6.2). I'm using Time Machine to back up to a firewire drive. There's plenty of space - my Mini hd has 250 Gb of 500 used, and I'm backing up to a 750Gb partition on the external drive. The initial backup went OK, and when I logged out it backed up my filevault-protected home directory. When I logged back in, I was able to browse the Backups.backupdb on the external drive, go to the users directory, and open the sparsebundle that was my filevault-protected home directory (after entering the password). I can browse through this backup of my home directory. However, when I try copying files from the backup of the home directory, I get an error:
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    I have also tried restoring the entire hard drive (to a 3rd external HD) by booting from the 10.6 DVD and going through the full-restore process. All of my files are fine when I restore using this method.
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    feinberj wrote:
    I've got filevault turned on for my mac Mac Mini (10.6.2). I'm using Time Machine to back up to a firewire drive. There's plenty of space - my Mini hd has 250 Gb of 500 used, and I'm backing up to a 750Gb partition on the external drive. The initial backup went OK, and when I logged out it backed up my filevault-protected home directory. When I logged back in, I was able to browse the Backups.backupdb on the external drive, go to the users directory, and open the sparsebundle that was my filevault-protected home directory (after entering the password). I can browse through this backup of my home directory. However, when I try copying files from the backup of the home directory, I get an error:
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    I get this error for some files, but not all of them. I've tried running BatChmod to reset permissions on all files in my home directory, and then erasing the backup drive and having Time Machine recreate the backup. However I'm still having this problem.
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    John F
    New York

  • On my new Imac, I had the trial version of Pages, and saved some files in it. Now I have purchased the full version from Apple via a download, but I cannot save or print the old files, please help!

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    My guess is the 30-day trial period has expired but you didn't remove the trial before installing the full version. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
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  • When I publish my site on one specific page where i've added {tag_pagecontent} I get the error:Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.

    When I publish my site on one specific page where I've added {tag_pagecontent} I get the error:
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    I haven't received an answer as of yet, I'll post t on here when I do. I de-activated the mobile site because it's my clients site so he needs it to be operational during the day. I hope someone gives me an answer soon.

  • Hi, I am using my icloud on my iphone but am unable to find it on my mac book pro. It's not under my system preferences like it shows under the setup. Can I download it again? Or something. I just need to backup some files on my computer and am unable.

    Hi, I am using my icloud on my iphone but am unable to find it on my mac book pro. It's not under my system preferences like it shows under the setup. Can I download it again? Or something. I just need to backup some files on my computer and am unable.

    The minimum requirement for iCloud is Lion 10.7.5 (Mavericks preferred): the iCloud Preference Pane does not appear on earlier systems - the MobileMe pane appears on Lion and earlier but is now non-functional - you cannot now open or access a MobileMe account.
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    Mac mini (Early 2009 or newer)
    Mac Pro (Early 2008 or newer)
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  • I am unable to open some file because there is "encrypt contents to secure data" attribute applied by me before format my pc

    Please see this chat session
    Shayne M: 
    3:03:06 PM 
    Hi, thanks for visiting Answer Desk! I'm Shayne M.
    You: 
    3:03:24 PM 
    Hi! I am Surendra from Lucknow Inida.
    Shayne M: 
    3:03:37 PM 
    Hello
    How can I help you?
    You: 
    3:05:35 PM 
    Madam my some file in green color and i am unable to open these file because there is encryption attribute applied by me some time before and now i am unable to remove encryption from my files
    because today I format my system please help me
    Shayne M: 
    3:06:01 PM 
    oh, sorry to hear that.
    may I know what type of files is that?
    is that a word file?
    You: 
    3:07:37 PM 
    many type files excel pdf doc docs and many more some programs also encrypted, and some folder also encrypted.
    Shayne M: 
    3:07:48 PM 
    I see.
    may I know what version of windows do you have?
    You: 
    3:08:53 PM 
    Window 7 Professional
    Shayne M: 
    3:09:16 PM 
    I see, thanks.
    Click here (Link Silverlight)
    you can try that link
    Dial toll-free: 1800 102 1100 or 1800 111 100
    Direct dial: +91 80 40103000
    or dial that number for Microsoft India.
    any other questions for me?
    You: 
    3:10:34 PM 
    I am downloading silverlight.exe please wait
    Shayne M: 
    3:10:41 PM 
    okay.
    please try the link I gave you, if that will not work, feel free to contact us back so we can look for any other options for you,
    you may also contact the number I gave you for Microsoft India support.
    You: 
    3:13:40 PM 
    program install successfully what to do now ?
    Shayne M: 
    3:13:59 PM 
    please follow the intructions I gave you.
    it's on the link.
    You: 
    3:14:45 PM 
    please repeat
    Shayne M: 
    3:14:53 PM 
    Click here
    (Link Silverlight)
    there you go,
    if that will not work,
    feel free to contact us back
    You: 
    3:15:11 PM 
    please wait i am reading
    Shayne M: 
    3:15:23 PM 
    Dial toll-free: 1800 102 1100 or 1800 111 100
    Direct dial: +91 80 40103000
    or you may dial that number/
    just take your time reading that. I cannot stay any longer Surendra.
    anything else?
    You: 
    3:17:18 PM 
    I am unable to remove attribute till now
    Shayne M: 
    3:17:28 PM 
    alright,
    you may contact the number I gave you for further assistance.
    Dial toll-free: 1800 102 1100 or 1800 111 100
    Direct dial: +91 80 40103000
    that's Microsoft for India.
    You: 
    3:18:43 PM 
    ok
    Shayne M: 
    3:18:43 PM 
    anything else?
    Thank you for contacting Microsoft Answer Desk, you Have a Great Day,Take care.
    You: 
    3:19:04 PM 
    thank you
    Shayne M: 
    3:19:10 PM 
    you're welcome.
    Your Answer Tech Shayne M has ended your chat session. Thanks for visiting Answer Desk.

    Hey guys,
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    Aaisha

  • Okay so I set up my Time Capsule already and is now backing up 2 of my iMacs. Works great. What I want to know is how to use the TC to directly store files? I want to do this to delete some files but still have them on the TC for future reference..

    Okay so I set up my Time Capsule already and is now backing up 2 of my iMacs. Works great. What I want to know is how to use the TC to directly store files? I want to do this to delete some files on iMac 20inch but still have them on the TC for future reference..eg some movies on iTunes. I want to directly save them on the drive so I can delete them from iTunes and gain some storage. (Ps on iMac 20 inch (it's almost full - 320 GB) when I enter time machine, a tab comes up on finder which reads "Time Machine backups" it's able to be ejected like a disc or a connected device. On the iMac 20 inch, I dragged some files onto there as if using it like a hard drive. Is this the correct method? Then I went to my 27inch iMac and saw the "Time Machine Backups" hoping to see the files I dragged from the 20inch iMac. But the files were not there except a folder that said "Backups.backupdb". Can someone help me?

    It's not a good idea to use a network disk for both Time Machine backups and other things.  By design Time Machine will eventually consume all the space on its output disk, which will then cause problem for your other files.  I'd store those other files on an external disk connected to the Time Capsule.  The problem with that is that Time Machine will only back up files that are local to your Mac.  That means that you'll only have one copy of the files on or attached to your Time Capsule.
    By the way, you've been misled by poor field labeling on this forum into typing a large part of your message into the field intended for the subject.  In the future just type a short summary of your post into that field and type the whole message into the field below that.

  • Some Files Cannot Be Moved

    I had to kill my old partition because it was only 32 GB, and now I get the error "Your hard drive cannot be partitioned because some files cannot be moved." I've defragged my HD, deleted some large files, and done pretty much everything I can think of to get this working. I downloaded Disk Inventory X to see how fragmented my HD is, but it shows a block of empty space (93 GB, though I have 100 free I assume the rest is scattered). I still get this error no matter what I try. Boot Camp suggests that I back up my entire computer to an external HD, then restore it to my internal HD. 1-That is absurdly risky and I don't think it is a good idea, but I would anyway if 2-I HAD AN EXTERNAL HARD DRIVE. Apple sells this software, but when somebody tries to use it they tell them to go out and spend $150 on an external Hard Drive. That is not OK. Does anyone else have any ideas I can try?

    Hi Boondocksftfw, (and anyone enquiring about the error "The disk cannot be partitioned because some files cannot be moved.")
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    I googled this and found that it meant the HD was having problems and needed to be repaired (I think it is a filemapping error caused by erasing the partition) - I verified this in Disk Utility so then booted off an external HD and successfully repaired the internal HD. Now Boot Camp Assistant works with any given partition size!
    Hope this will work for you or any other readers!

  • Since changing our computer I have been unable to download ebooks to my Reader Library I get a message Some file types associated with EPUB files are not associated with Reader Library; Waterstones suggest that I may have accidentally created a new Adobe

    When I try to download them from the Waterstones website I get a message saying:
    ‘Some file types associated with EPUB files are not associated with Reader Library.  Do you want to associate them now?  When I reply yes I get another message; ‘Configuration error unable to update EPUB files check network firewall and try again’.
    The ‘books’ are saved in the Download directory and I can’t transfer them from there to my E-Reader. I have not had any problems before, it was very simple; I saved the download and it automatically went into the Reader Library.
    I contacted HP and they said it is a software error and suggested I contact Waterstones.  I contacted Waterstones Customer Support and got the following response:
    As the error message is specifically mentioning the firewall it does sound like something in the firewall settings is stopping the download from taking place correctly. However, the files should not be being saved to the Download folder. It would be worth trying again by going to your Digital Order History on your Waterstones.com account and pressing the download button, and then making sure to press "Open" not "Save". When you press Open rather than Save it should give the option to open the file with Adobe Digital Editions. If the firewall message still comes up then I'm afraid something is blocking it on your end.
    If the above "Open" download method works but you then still get an error message it could possibly be that you have accidentally created a new Adobe ID when setting up on the new computer, rather than signing in with your old Adobe ID. It would be worth trying the aforementioned download technique again first, but if problems did still persist it would be worth calling Adobe themselves on 0207 365 0735, as they should be able to sort out any account issue.
      In response to the first para of Waterstones email I already do what they suggest I do press ‘Open’ not ‘Save’ but I don’t get the open with Adobe Digital Editions (we have installed Adobe Digital Editions on the new computer. Waterstones say we may have ‘accidentally created a new Adobe ID when setting up the new computer’ does that mean that we shouldn’t have installed Adobe Digital Editions on the new computer as it would have already been there? How do I sign in with my old Adobe ID? 

    Hi all after attampting to get some supoport from adobe by phone.... nice people infurating policys as far as support for digital editions or DRM is conserned... However I got no where with support.
    I ended up instaling Digital editions on my desktop PC and going through the motions of registering and borrowing a book then returning it. Then I trying on my iPad, Bluefire worked, Over drive did not so I completely removed Overdrive and reinstalled and re registered. all working now.
    Maybe some one at adobe did something. Maybe the install of the adobe DE client on a PC corrected what ever was out of wack with my account. Mayby the server that my account lives on did a scan disk and corrected a bad clustrer.
    What ever happend My account is actiove and working again. hope this helps others.

  • "can't load because some files are already in use" - Adobe reader!  How do i close whatever i can't find that they say is in use!?

    Can anyone help me get Adobe reader 11 installed??? The error message when I'm practically done says the file can't be loaded because some files are already in use - and it refers to Adobe reader!  What do I do to get past this??? Help!  I need to install adobe!
    I had been having a problem after I tried to do an adobe update, so i deleted and tried to reinstall the program and it won't let me ! Any suggestions???

    Hi Jody414,
    Use the Acrobat Cleaner tool ( Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ) to remove Reader completely from the machine.
    Download Reader 11 from: Adobe - Adobe Reader Distribution   and install and check.
    Regards,
    Rave

  • I am having problems gettting my mail to work ... Mac telling me that my start up disk id full and to delete some files to free up space ... have done this but when i open mail from the dock it just brings up the colour wheel and nothing happening

    I am having problems gettting my mail to work ... Mac telling me that my start up disk id full and to delete some files to free up space ... have done this but when i open mail from the dock it just brings up the colour wheel and nothing happening ... it shows when you right click on the mail icon that " application not responding"

    If your hard drive is getting full, you need to free up, at least, 20 GBs of space on your iMac's hard drive.
    If your Mac is running a fairly recent version of OS X, here are some general guidelines.
    Follow some of my tips for cleaning out, deleting and archiving data from your Mac's internal hard drive.
    Have you emptied your iMac's Trash icon in the Dock?
    If you use iPhoto, iPhoto has its own trash that needs to be emptied, also.
    If you use Apple Mail app, Apple Mail also has its own trash area that needs to be emptied, too!
    Other things you can do to gain space.
    Delete any old or no longer needed emails and/or archive to disc, flash drives or external hard drive, older emails you want to save.
    Look through your Documents folder and delete any type of old useless type files like "Read Me" type files.
    Again, archive to disc, flash drives, ext. hard drives or delete any old documents you no longer use or immediately need.
    Download an app called OnyX for your version of OS X.
    When you install and launch it, let it run the automatic ans S.M,A.R.T. tests,  then go to the cleaning and maintenance tabs and run the tabs that have the ability to clean out all web browser cache files, web browser histories, system cache files, delete old error log files.
    Typically, iTunes and iPhoto libraries are the biggest users of HD space.
    move these files/data off of your internal drive to the external hard drive and deleted off of the internal hard drive.
    If you have any other large folders of personal data or projects, these should be archived or moved, also, to the optical discs, flash drives or external hard drive and then either archived to disc and/or deleted off your internal hard drive.
    Good Luck!

  • Mac won't open some files MasterPlan.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

    I had this problem of not being able to open some files a couple of years ago and eventually was able to fix it but i can't remember how. Any help would be grateful.

    The following document should help: Error: Adobe Reader could not open '*.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and was not correctly decoded.)
    Please update this thread if your issue is resolved.
    Thanks,
    Shashi

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